客房, 1 張特大雙人床 | 高級寢具、書桌、熨斗/熨衫板、免費 Wi-Fi

香檳渡假屋暨豪華套房的評價

3.5 out of 5
香檳渡假屋暨豪華套房
16 W 621 S. Frontage Rd, Willowbrook, IL

評價

8.4

很好

10 分評分,優異;1002 則評價中有 596 則" "
8 分評分,不錯;1002 則評價中有 198 則" "
6 分評分,一般;1002 則評價中有 84 則" "
4 分評分,欠佳;1002 則評價中有 42 則" "
2 分評分,很差;1002 則評價中有 82 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Angel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing time staying here staff was super nice & welcoming definitely will be back!
於 2024 年 5 月住了 1 晚
The CL 於 2024年5月23日的回應
Thank you Angel for the positive review! We hope to see you again soon!

10/10 優異

Shawn

讚好:職員與服務
於 2024 年 5 月住了 1 晚
The CL 於 2024年5月23日的回應
Thank you so much for your review and we hope to see you again!

10/10 優異

Monroe

讚好:整潔度、職員與服務和住宿狀況
It was a wonderful experience
於 2024 年 5 月住了 1 晚
Ron 於 2024年5月21日的回應
Thank you for your great review and we hope to see you again!

10/10 優異

Frida

讚好:整潔度、職員與服務和住宿狀況
it was cute
於 2024 年 5 月住了 1 晚
the cl 於 2024年5月20日的回應
Hi Frida,We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 很差

Andrew

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
Ron 於 2024年5月21日的回應
You received a FREE upgrade and stayed for 2 nights and you didn't say a thing. Thanks for nothing!

6/10 一般

Ruquaiya

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
The room was not really up to its standards, and definitely not worth how much I paid.
於 2024 年 5 月住了 2 晚
Ron 於 2024年5月21日的回應
Let's be honest - it was not that bad for you! We saw how much fun you had during your stay.

10/10 優異

Jerry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean very nice environment and nice people
於 2024 年 5 月住了 2 晚
The CL 於 2024年5月19日的回應
Thank you so much , we will see you soon!! :}

10/10 優異

Omar

於 2024 年 5 月住了 1 晚
The CL 於 2024年5月19日的回應
Thank you Omar for the review! We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

8/10 不錯

Zaihrit

讚好:整潔度
於 2024 年 5 月住了 1 晚
The CL 於 2024年5月19日的回應
Thank you for the review.We are happy to have you back any time!

10/10 優異

Amy

讚好:整潔度、職員與服務和設施服務
Awesome room, great price, had an amazing stay
於 2024 年 5 月住了 2 晚
The CL 於 2024年5月17日的回應
Thank you so much for your review. We hope to see you once again!

10/10 優異

Graciela

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was quite and everything was clean very relaxing
於 2024 年 5 月住了 1 晚
Ron 於 2024年5月15日的回應
Thank you so much for your review!

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had the best experience at the property
於 2024 年 5 月住了 1 晚
The Champagne Lodge 於 2024年5月13日的回應
We are so happy you had a great experience at our property. Come back anytime we would love to have you.

10/10 優異

Oliver

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly services
於 2024 年 5 月住了 1 晚
The CL 於 2024年5月12日的回應
Thank you Oliver for the positive review! Hope to see you in the future!

10/10 優異

Lawanda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They welcome you with a smile,very pleasant.
於 2024 年 5 月住了 1 晚
The CL 於 2024年5月12日的回應
Thank you Lawanda for the review. We will let the front desk know your kind words. Hope to see you again soon!

10/10 優異

latonya

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
The CL 於 2024年5月12日的回應
T hank you!!

10/10 優異

Suzanne

於 2024 年 5 月住了 1 晚
The CL 於 2024年5月11日的回應
Thank you Suzanne for the positive review! Hope to see you again soon!

10/10 優異

Norman

讚好:整潔度、職員與服務和住宿狀況
Hot tub jacuzzi or mini swimming pool in all the rooms.
於 2024 年 5 月住了 2 晚
THE CL 於 2024年5月10日的回應
Thank you!!

10/10 優異

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful
於 2024 年 4 月住了 1 晚
The CL 於 2024年5月9日的回應
Thank you !!

8/10 不錯

Melanee

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A little small. And doesn’t state that there will be a security deposit on Expedia.
於 2024 年 5 月住了 2 晚
The CL 於 2024年5月8日的回應
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 優異

Michael

讚好:整潔度和職員與服務
Nice
The CL 於 2024年5月8日的回應
Thank you for the reivew and we hope to see you once again!

10/10 優異

Tiffany

讚好:整潔度、職員與服務和住宿狀況
Loved how quiet it was. the room was very cozy cou1111
於 2024 年 4 月住了 1 晚
The CL 於 2024年5月6日的回應
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 很差

Larry

讚好:整潔度
不滿:設施服務
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
於 2024 年 5 月住了 1 晚
Ron 於 2024年5月6日的回應
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 優異

Vinni

讚好:整潔度、職員與服務和住宿狀況
Swimming pool
於 2024 年 4 月住了 1 晚
Ron 於 2024年5月1日的回應
Thank you so much for your review and we hope to see you again soon!

10/10 優異

Patrick

於 2024 年 4 月住了 1 晚
The CL 於 2024年5月19日的回應
Thank you !!!

10/10 優異

Truely

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
the cl 於 2024年4月25日的回應
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
Great place
於 2024 年 4 月住了 1 晚
The CL 於 2024年4月21日的回應
Thank you for your review and hoep to see you again!

6/10 一般

Denise

於 2024 年 4 月住了 1 晚
The CL 於 2024年5月11日的回應
Thank you Denise for the review! Hope to see you again soon!

8/10 不錯

Angenette

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
於 2024 年 4 月住了 2 晚
The CL 於 2024年4月15日的回應
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 不錯

JaeDa

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Good overall.
於 2024 年 4 月住了 3 晚
The CL 於 2024年4月13日的回應
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 優異

Allesaundra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The CL 於 2024年4月13日的回應
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 優異

Clintece

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the jacuzzi tubs
於 2024 年 3 月住了 1 晚
The CL 於 2024年4月9日的回應
Thank you so much for your review and hope to see you once again!

4/10 欠佳

Tom

於 2024 年 4 月住了 1 晚
Ron 於 2024年5月1日的回應
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 欠佳

Amanda

於 2024 年 4 月住了 2 晚
Ron 於 2024年5月1日的回應
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 欠佳

adam

伴侶同遊
讚好:職員與服務
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
於 2024 年 4 月住了 1 晚
Ron 於 2024年4月7日的回應
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 優異

sheila

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
The CL 於 2024年4月5日的回應
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 優異

Donald

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
The CL 於 2024年4月5日的回應
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 優異

arina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
The CL 於 2024年4月5日的回應
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 優異

chide

讚好:整潔度、職員與服務和住宿狀況
It was tight
於 2024 年 1 月住了 3 晚
The CL 於 2024年4月4日的回應
Thank you!!

10/10 優異

Ryan

於 2024 年 3 月住了 1 晚
Ron 於 2024年4月23日的回應
Thank you so much for your review and we hope to see you again!

4/10 欠佳

Christa

不滿:整潔度、職員與服務和住宿狀況
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
於 2024 年 3 月住了 3 晚
Ron 於 2024年4月21日的回應
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 很差

Jaquet

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
於 2024 年 3 月住了 2 晚
The CL 於 2024年4月2日的回應
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 優異

Jacquelyn

讚好:整潔度、職員與服務和住宿狀況
Great place
於 2024 年 3 月住了 1 晚
The CL 於 2024年4月2日的回應
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 優異

Dameon

讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the staff, very helpful.
於 2024 年 3 月住了 1 晚
The CL 於 2024年3月31日的回應
Thank you so much !!!

8/10 不錯

Kyle

讚好:整潔度、職員與服務和住宿狀況
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
於 2024 年 3 月住了 2 晚
The CL 於 2024年4月1日的回應
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 優異

Kristy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
The CL 於 2024年3月31日的回應
Thank you Kristy for the review!

10/10 優異

Eugene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
The CL 於 2024年3月30日的回應
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 優異

Jessica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean and the staff were friendly
於 2024 年 3 月住了 1 晚
The CL 於 2024年3月29日的回應
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 優異

nichelle

讚好:整潔度、職員與服務和住宿狀況
Great relaxing place
於 2024 年 3 月住了 1 晚
The CL 於 2024年3月28日的回應
Thank you !!

6/10 一般

Michelle

伴侶同遊
讚好:整潔度和職員與服務
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
於 2024 年 3 月住了 1 晚
Ron 於 2024年3月27日的回應
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 不錯

Paul

於 2024 年 3 月住了 1 晚
The CL 於 2024年4月21日的回應
Thank you!