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重慶凱賓斯基酒店的評價

5 out of 5
重慶凱賓斯基酒店
江南大道 2 號, 南岸區, 重慶市, 重慶市

評價

8.8

優異

10 分評分，優異；78 則評價中有 46 則" "
8 分評分，不錯；78 則評價中有 19 則" "
6 分評分，一般；78 則評價中有 7 則" "
4 分評分，欠佳；78 則評價中有 5 則" "
2 分評分，很差；78 則評價中有 1 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
空调太热
竟然在重庆冬天酒店空调太热不能调整，服务员也没有解决，实在想不通。
於 2023 年 1 月住了 1 晚
市场传讯总监 於 2023年1月31日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定，同时也抱歉没能为您提供满意的入住体验！我们已将您提及的问题反馈给相关部门。我们一定会不断努力提升自我来获得您的认可，希望您下次入住可以看到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

BING XUN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
滿意的一次住宿
整體環境不錯,早餐多樣化.距地鐵工貿站走路約5~10分鐘.
於 2019 年 12 月住了 7 晚
市场传讯总监 於 2020年1月27日的回應
尊敬的客人， 您好！ 非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定和喜爱。 重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

Jason

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
市场传讯总监 於 2020年1月23日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

4/10 欠佳

Yuya

不滿：整潔度、住宿狀況和客房舒適度
价格的确便宜 五星级酒店我定的两晚不超1000。 但是酒店硬件设施➕服务都不值这个价格。 首先地段：不在闹市区无论去哪里都要要打车20分钟距离 其次硬件：大堂很老旧，香薰味道太重，廉价香水味。一张沙发都没有。只有几个板凳。 房间：房间有两点我是满意的。第一房间很大。第二床很舒服。 不满意：还是老旧引起的。所有LED的灯都年久违修。开关无法正常关闭。几个氛围灯无法关闭。最让我不舒服的是毛巾。看上去可能三年没有换？毛巾都被洗的边都没有了。很薄。而且发黄。所有大大小小毛巾都是这样的。到处都是黄色小广告的名片。我都不敢想象，真的是重庆的五星级酒店？安保措施那么松？能纵容这样的事情发生？酒店门口满地黄色小广告。 酒店大门外全是摆摊的小贩。 真的是大失所望。 这个和一百一晚的小旅馆有本质差别么？ 差评。
於 2019 年 12 月住了 2 晚
市场传讯总监 於 2019年12月23日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！非常抱歉没能为您提供满意的入住体验！您的意见至关重要，给了我们不竭的动力。我们已在第一时间将您提及的问题反馈给了管理层和相关部门并且会密切保持跟进。我们一定会努力提升自我来获得您的认可，希望您下次入住可以看到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

Kit Sum

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 4 晚
市场传讯总监 於 2019年10月8日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務
我还是第一次在五星级酒店看到有人赤膊在前台办理入住，我很感动这家酒店的门童和前台的亲民，相信这是一家最接地气的凯宾斯基了。
於 2019 年 7 月住了 2 晚
Marcom 於 2019年7月15日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！我们已将您提及的问题反馈给了前厅部和管理层。我们将加强前厅部员工的培训，不断努力提升自我来获得您的认可，希望您下次入住能看到到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

6/10 一般

JESSE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
加強 檯服務小姐素貭
於 2019 年 2 月住了 2 晚
市场传讯部 於 2019年3月4日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！您的意见至关重要，给了我们不竭的动力。我们非常在意您的感受和入住体验，已在第一时间将您提及的问题反馈给了相关部门和酒店管理层并且会密切保持跟进，以便提高我们的服务质量。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

qinghua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
市场传讯部 於 2019年3月6日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的喜爱和肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

YungMing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
首選
乾淨
於 2018 年 10 月住了 2 晚

8/10 不錯

PEI JUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
中規中矩
會住這裡的主要是去隔壁參加展覽 如果去觀光區會有一段距離，但是門口的DiDi很多. 早餐很 local,量多,可以在酒店直接加比較便宜，RMB 60/人.(原本是160～） 床很軟。 雖然離輕軌500米，但還是考慮一下上下坡的問題
於 2018 年 6 月住了 5 晚

8/10 不錯

Hsiu Yuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

robert (台北)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通便利，入住愉快
交通便利、附近吃飯也很方便，各種不同口味的餐廳都在步行距離之內，員工服務親切，房間內非常乾淨，這麼好的飯店一定要分享給大家，下一次還要入住，而且強烈推薦給親朋好友。
於 2018 年 1 月住了 4 晚
Nula 於 2018年2月4日的回應
尊敬的客人，非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们的位置、员工服务及房间清洁得到了您的喜爱和肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 2 晚

2/10 很差

George (SZ)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bad idea, never choose Kempinski.
Though ChongQing is not a city with good customer service, I'm still very upset about the experience with this so called 5-star hotel - Kempinski. Reservation: I booked 2 rooms with non-smoking on Expedia, when I got the front desk, they told me it's already arranged with 2 SMOKING rooms, and they didn't receive the NON-SMOKING request. And they refused to change due to national holiday, said it's full with no room left, asked us to get into the room to see if we can stand the smell. It's horrible smell in the room obviously, with false EYELASHES on the SOFA, we claimed to the manager, they managed to change 2 rooms within 10 min. The service recovery for this incident was a plate of fruit, nicely done? Bathing water: Late night we just found the water was not warm enough, it was midnight and we called them to fix it the next day. Second day the water was still not warm, they called someone to check and the man just touch the water by hand, said 'it's warm enough' and left! After calling the manager, someone brought a thermometer to see the water was only 35℃! The standard is 46~51℃ for the water in hotels, and the weather outside was 15℃. They fixed it the 3rd day! Service recovery was a pack of mooncake, in the 2nd day of Mid-Autumn festival, nicely done again huh? Other issues, like the waiter in the lobby is not willing to call a cab for customers, no one was smiling during the service even we said 'Thank you' some times initiatively. I wont choose Kempinski again.
於 2017 年 10 月住了 4 晚

10/10 優異

YONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
性价比超高的五星级大牌酒店
床具舒适，早餐丰富，服务上佳。位置距离市中心不远，周边有完善的各种社区配套服务，足矣。
於 2017 年 8 月住了 2 晚

8/10 不錯

YANPING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
喜欢，不错
不错啊~很喜欢这家酒店~整洁，干净，很新
於 2017 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
贴心的酒店
服务很好，很贴心，蛮照顾小宝宝的
於 2017 年 7 月住了 1 晚

8/10 不錯

Rocky (Hong Kong)

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
房間整潔，床很舒適，不錯的酒店
前台服務人員態度很差，訂的雙人床卻給了我雙床房，還堅持說我訂的就是雙床房，房間整體不錯，很乾淨，亮點是床很舒適
於 2017 年 6 月住了 1 晚
Cissy 於 2017年7月3日的回應
尊敬的客人,非常感谢您入住重庆凯宾斯基酒店并花时间留下您的宝贵点评。对于我们酒店的前台服务没有达到您的预期我们感到非常抱歉和遗憾。您的意见至关重要，给了我们不竭的动力。我们非常在意您的感受和体验，已经在第一时间将您提及的问题反馈给了前厅部和酒店管理层，我们会保持密切跟进，以提高我们的服务质量。请再一次接受我们真诚的道歉，同时我们也会不断发掘我们需要改进的地方！能为您提供服务是我们莫大的荣幸，如有机会，希望您能再次回到我们酒店，感受一个更好的重庆凯宾斯基。

8/10 不錯

Kuo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Tong Nga

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務很好
整體環境不錯，只是床偏軟，睡醒有些腰痠背痛

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
下次會想再來的飯店
1.空調跟電視有些狀況，飯店處理效率不錯 2.飯店交通挺方便的，房間在26樓江景被擋住了一些有點可惜 3.健身器材挺齊全的

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good for business trip
friendly and helpful staff, easy to take a taxi in front of hotel

10/10 優異

Tong Nga

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

xiaoqing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通方便，性价比超高的5星酒店
重庆凯宾斯基是我入住到目前为止，无论是硬件，软件，交通，舒适程度最佳的酒店，完全秒杀万豪万怡，房间非常宽敞，床品很舒适，空调温度适中，泳池宽敞，并设有蒸汽房和按摩浴池。卫生间设计的非常好，浴缸和淋浴在左右两边，淋浴和马桶在一起，中间有玻璃隔断，互不影响。酒店交通也非常方便，建议做轻轨3号线到工贸站下车即可，3B出口走，穿过会展中心，步行5分钟就能到。房价也非常可爱，去重庆首选凯宾斯基。
尊敬的客人，非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们的酒店得到了您的喜爱和肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

Hui

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
作为五星级酒店 行政房的面积略小
尊敬的客人，非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 優異

Tong Nga

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Xin

讚好：整潔度、職員與服務和客房舒適度
商务旅行可以
第一次开车去不是特别好找。 其它软硬件好不错。
尊敬的客人，非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们的硬件设施和服务得到了您的肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

4/10 欠佳

真實旅客

不滿：職員與服務
Service needs to improve.
A new hotel in Chongqing but the service needs way to improve.
General Manager 於 2016年8月24日的回應
Dear Valued Guest, thank you for choosing Kempinski Hotel Chongqing and taking the time to write your review about our hotel. We are regretful that some of your expectations were not met. Your opinion is of vital importance, which gives us continuous motivation. We care about your feeling and experience very much and will forward your valuable suggestion to the relevant departments and management the first time. Furthermore, we will strengthen more training to our staff to improve our service quality. We’d like to express my apology once again. At the same time, we are seeking to continually find areas where we can improve and we hope to have a chance to welcome you back to reserve your impression of the hotel and show you the positive changes we have made since your last visit.

10/10 優異

peng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好的酒店，早餐种类很多，服务很到位
很好的酒店，早餐种类很多，服务也很到位。

8/10 不錯

qiong (Shanghai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hotel
The hotel service and facility are good. The bed is nice and big.Breakfast is good as well. We all called for taxi for all outing and it is quick service. At the 2nd night, there is a problem on the lamp stystem and we can not switch off the lamp. Finally, the engineer came to solve the problem at midnight.

8/10 不錯

Rosey

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient. Service was great, friendly staff
於 2024 年 3 月住了 4 晚
Luna 於 2024年4月1日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

Steven

讚好：整潔度
於 2024 年 2 月住了 7 晚
Luna 於 2024年2月26日的回應
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!

6/10 一般

YUE

商務旅客, 多人同遊
Unprofessional front desk, slow check in, not familiar with local dinning and transportation.
於 2023 年 10 月住了 1 晚
Luna 於 2023年12月11日的回應
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!

4/10 欠佳

Kyoko

商務旅客
讚好：整潔度
不滿：職員與服務
受付台が２つあります。左側の男性の方、態度極めて悪い。笑顔がなく、顔つきが怖い、イライラしているように感じる。受付し始まったら、いきなり電話し始め、相手と喋りながら受付を待たされるお客様に、申し訳なさがない。 入った瞬間の気分がダウンした。いくら施設が良くても、受付の男性の感じが悪すぎる。サービス業に向いてないと思うわ
於 2023 年 11 月住了 1 晚
Luna 於 2023年11月22日的回應
Dear guest, Thank you for staying at Kempinski Hotel Chongqing and sharing your feedback! We are very sorry for not being able to provide you with a satisfactory stay experience! The issue has been addressed to relevant departments, and the hotel management attaches great importance to it. We will make continuous efforts to improve ourselves to gain your recognition, I hope you can see our progress next time you stay!

8/10 不錯

boris

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
I had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable
於 2023 年 10 月住了 6 晚
Luna 於 2023年11月8日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

Maaz

讚好：整潔度、職員與服務和住宿狀況
Great!
於 2023 年 10 月住了 4 晚
Luna 於 2023年10月23日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Kempinski Chongqing is a nice hotel a bit from the classic city center. Very few people on the staff speak English, which makes it very hard to get the usual service that you expect from a Kempinski hotel. As an example, there is no room service menu in English so it is impossible to order any service to the room. The hotel is 10 years old and that might be seen in the bathrooms. And the cleaning is not the best, so don't expect a normal Kempinski level. However, the staff is nice, even though it is difficult to communicate with them
於 2023 年 9 月住了 2 晚
Luna 於 2023年9月12日的回應
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will enhance housekeeping efforts and strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2021 年 5 月住了 15 晚
Luna Liu Director of Marketing & Communications 於 2021年6月4日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定和喜爱。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！ Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

6/10 一般

Tadeusz

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Very poor hotel
Were given a room 1019 above the air conditioning units for the hotel. Very noisy and asked to change rooms. Moved to 2018. Aircon did not work. Asked for a repair to be done. We were given a fan and told that's it!! Very poor management. Generally grubby hotel other than the lobby and restaurant floor. Not near a five star rating.
於 2019 年 12 月住了 2 晚
Director of Marketing & Communications 於 2020年1月6日的回應
Thank you for your stay at Kempinski Hotel Chongqing! We care about your feeling and experience very much and have already forwarded the incident you have met to the relevant departments and management. We are still working on the details which can improve the experience of customers, we are trying our best to make all the customers feel at home. We will try our best to improve ourselves. Hoping you can enjoy a better experience at our hotel next time! Thank you for your comments, and best wishes for you and your family. Wish you happiness and prosperity in 2020!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant hotel, modern and clean with very comprehensive breakfast and easy access to metro.
於 2019 年 12 月住了 3 晚
Director of Marketing & Communications 於 2019年12月23日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room very Clean, staff friendly and helpful! Great location.
於 2019 年 12 月住了 2 晚
Director of Marketing & Communications 於 2019年12月9日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

KANG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice ~ Clean room, the AC is functioning very well, breakfast good ~ I will come back
於 2019 年 11 月住了 2 晚
Director of Marketing & Communications 於 2019年11月22日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

BiuBiu

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
staffs are friendly, but facilities are quite old no upgrade work done at toilet.
於 2019 年 10 月住了 5 晚
Director of Marketing & Communications 於 2019年11月4日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We already shared your comments with the related department and hotel management. We will strive to improve ourselves to gain your recognition. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 6 晚
市场传讯总监Director of Marketing & Communications 於 2019年10月30日的回應
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
ウォシュレットがあれば更に高得点可能です。
於 2019 年 10 月住了 2 晚
Director of Marketing & Communications 於 2019年10月28日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We care about your feeling and experience very much. We already shared your comment with the related department and hotel management. We will strive to improve ourselves to gain your recognition. Hoping you can enjoy a better experience at our hotel next time! Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

6/10 一般

Fareed

不滿：整潔度和住宿狀況
Not recommended to stay
The hotel is not up to real 5 star hotel . Could be better . Towels are too old and smelly. Hotel staff can’t speak English and very difficult to understand guest needs. Concierge service is poor and below standard.
於 2019 年 10 月住了 5 晚
Director of Marketing & Communications 於 2019年10月17日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. It is our great honor to serve you and receive your suggestion. We are really sorry for all the issues you mentioned. We already shared your comments with the related departments and hotel management. We will continue to improve ourselves. Hoping you can enjoy a better experience at our hotel next time!

10/10 優異

RUI PING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Responsive staff. Needs greater variation in buffet menu
於 2019 年 9 月住了 2 晚
Director of Marketing & Communications 於 2019年10月2日的回應
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!