大堂

貝斯特韋斯特克萊蒙特酒店的評價

2.5 out of 5
貝斯特韋斯特克萊蒙特酒店
4004 Williams Dr, Cincinnati, OH

評價

8.2

很好

10 分評分,優異;1004 則評價中有 422 則" "
8 分評分,不錯;1004 則評價中有 364 則" "
6 分評分,一般;1004 則評價中有 138 則" "
4 分評分,欠佳;1004 則評價中有 46 則" "
2 分評分,很差;1004 則評價中有 34 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

John

家人同遊
讚好:整潔度、職員與服務和住宿狀況
OK facility, OK for our needs and location; if longer stay I would have gone somewhere else.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月22日的回應
Hello John,We appreciate your feedback on our facilities and location; should you decide to stay with us again in the future, we'd be happy to address any concerns to enhance your experience.

8/10 不錯

Sascha

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月22日的回應
Hello Sascha, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 不錯

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Didn’t have anywhere to put the soap in the shower
於 2024 年 5 月住了 4 晚
Manager 於 2024年5月14日的回應
Hello William, We apologize for any inconvenience you experienced during your stay. Your feedback helps us improve our amenities for future guests to enjoy a more comfortable stay. Please feel free to reach out to our management team directly with further details. Thank you for bringing this to our attention.

6/10 一般

rakesh

伴侶同遊
讚好:職員與服務
We asked for a non smoking room, the room had a slight smell of smoke. Seemed like the masking of the smoke smell was not entirely successful.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello rakesh,We apologize for any inconvenience caused by the smell in your room. We appreciate your feedback and will share it with our team for further review and improvement. Our goal is to provide all guests with a comfortable stay, and we regret if we fell short in this instance.

6/10 一般

Jerry

不滿:職員與服務和住宿狀況
Drains did not work. Check in through window was spooky.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Jerry,We apologize for any inconvenience you experienced with the drains and check-in process. Your feedback is valuable in helping us improve our services for future guests. Should you have further concerns, please contact our management team directly.

10/10 優異

Laura

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Reasonably priced, good area, pleased with the staff. Highly recommend.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Laura,We appreciate your positive feedback on our pricing, location, and staff. Your recommendation means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 一般

Brandy

不滿:住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Brandy, We appreciate you choosing our hotel for your stay. If you have any specific details or concerns from your experience that you would like to share, please don't hesitate to contact us directly. We value your feedback and strive to make improvements wherever possible.

4/10 欠佳

Jordan

家人同遊, 商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Had a wired dingy Odour in the room. In the two nights rooms service cleaned the room one time.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月23日的回應
Hello Jordan, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable in helping us improve our services for future guests. If you wish to discuss your stay further, please feel free to contact our management team. Thank you for sharing your thoughts with us.

10/10 優異

Traci

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Located close enough to shop at Eastgate, but close enough to have a quick drive to downtown Cincinnati for events. Breakfast was good with plenty of food. Check in with Andrea was great! She is extremely kind and helpful.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Traci,We are delighted to hear you enjoyed our convenient location for shopping and events, as well as the breakfast offerings. It's wonderful to know that Andrea provided excellent service during your check-in. Your kind words will be shared with her team. Thank you for taking the time to share your experience with us!

10/10 優異

Ryo

讚好:整潔度、職員與服務、設施服務和住宿狀況
very comfortable
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日的回應
Hello Ryo,We are delighted to hear that you found your stay comfortable. Your satisfaction is very important to us, and we appreciate your feedback. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 優異

Tim

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月3日的回應
Hello Tim,We are thrilled to hear that you enjoyed your stay at our hotel! We appreciate your kind words and hope to welcome you back again soon. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly.

10/10 優異

Joshua

讚好:設施服務
Manager 於 2024年2月9日的回應
Hello Joshua,We are absolutely thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and make our guests feel comfortable and satisfied. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another fantastic stay.

8/10 不錯

Ann

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月21日的回應
Hello Ann, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 不錯

Debbie (Richond)

家人同遊, 伴侶同遊
讚好:整潔度和住宿狀況
The property isn't fancy but it's clean and has everything that one needs in a motel room. 2 trashcans (a big one for me), refrigerator, microwave, comfortable bedding, good lighting, good heavy curtains, and CLEAN. Could have stayed elsewhere for $40 more/night. This option worked out fine for us. Will stay there again.
於 2023 年 11 月住了 4 晚
Manager 於 2023年12月2日的回應
Hello Debbie,Thank you for choosing our hotel for your recent stay! We appreciate your positive feedback regarding the cleanliness of our motel rooms and the amenities provided. It's wonderful to hear that you found everything you needed, including the comfortable bedding, refrigerator, microwave, and good lighting. We're glad that our affordable price worked well for your budget and we look forward to welcoming you back on your next visit.

10/10 優異

Angie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice room and nice breakfast.
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月29日的回應
Hello Angie,Thank you for your feedback! We are thrilled to hear that you enjoyed your room and breakfast. We strive to provide a pleasant experience for all our guests and we appreciate your positive review. We hope to welcome you back in the future for another enjoyable stay.

10/10 優異

Heather

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月19日的回應
Hello Heather,Thank you for taking the time to leave feedback about your recent stay with us. We always strive to provide exceptional guest experiences, and we appreciate your high rating. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

10/10 優異

Heather

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月9日的回應
Hello Heather,Thank you for taking the time to share your exceptional experience at our hotel. We are thrilled to hear that you had such a fantastic stay with us. Our team appreciates your kind words and we are pleased that we were able to exceed your expectations. We hope to have the pleasure of welcoming you back in the future for another impeccable stay.

8/10 不錯

Mike

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月31日的回應
Hello Mike,Thank you for sharing your feedback. We apologize for any inconvenience you may have encountered during your stay. We value your comments and will use them to further improve our services. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

4/10 欠佳

Lesley

家人同遊
不滿:整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月29日的回應
Hello Lesley,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

8/10 不錯

Tony

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ticked the boxes
Decent motel type property. Afforded early check in which was nice. Convenient for a number of local food outlets in a safe part of town
於 2023 年 9 月住了 2 晚
Manager 於 2023年10月28日的回應
Hello Tony,Thank you for your feedback! We're glad you enjoyed your early check-in and found our location convenient. We hope to welcome you back for another great stay.

8/10 不錯

David

讚好:職員與服務
Desperately needs an update. You could see through the sheets they were soooo old . Frayed and dented. Don’t accept a room by the Freeway, loud. The pictures look good.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月24日的回應
Hello David, We apologize for any inconvenience caused. Please be assured that your concerns will be addressed to ensure a comfortable stay for future guests. Thank you for bringing this to our attention.

10/10 優異

Thomas

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月25日的回應
Hello Thomas,Thank you so much for your perfect rating! We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon.

8/10 不錯

Barry

讚好:職員與服務
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月21日的回應
Hello Barry,Thank you for your positive review! We're thrilled to hear you had a great experience with us. We hope to welcome you back soon.

6/10 一般

James

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Everything was pretty good except our room smelled like smoke even though it was a non-smoking room. I had to sign off at the desk that I would not smoke or I would be charged an additional $20 but I should have been given a $20 credit since you did not maintain a smoke free environment which I asked for. Also, because I booked my room online, I was charged $19 more than I would have if I would have called the hotel direct. This is nonsense. The price of the room should be the price, period!!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月11日的回應
Hello James, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 一般

Isaiah

讚好:客房舒適度
不滿:整潔度
Yeah, Not again
PUBS ON THE TOILET, COMFORTABLE BED WITH A STAIN ON THE BLANKET. HOT SHOWER AND 3 OF 4 WORKING LIGHTS. GREAT LOCATION THO
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日的回應
Hi Isaiah,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

10/10 優異

glen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Efficient check in. Clean property. $30 Uber ride into downtown.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月5日的回應
Hi Glen,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 一般

Makayla

伴侶同遊
不滿:住宿狀況
Definitely wasn't worth the money we paid for one night, very basic. Towels we were provided were stained and/or just dirty , water didn't get hot at all in the sink so I didn't even bother with the shower. Definitely stayed at better hotels in the area for less money.
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月4日的回應
Hello Makayla, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 不錯

Jacqueline

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Only thing that kept it from excellent all around was they closed the breakfast bar at 0900.
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月3日的回應
Hi Jacqueline,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast time, we apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

10/10 優異

Misty

讚好:職員與服務、設施服務和住宿狀況
It was quiet
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月30日的回應
Hello Misty,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 優異

Sriena

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月26日的回應
Hello Sriena,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 優異

Amber

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Quiet and clean
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月26日的回應
Hello Amber,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 優異

Brenda

讚好:職員與服務和住宿狀況
Thank you
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月17日的回應
Hello Brenda,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 優異

Oliver

讚好:設施服務
Really well maintained and very clean and comfortable. Super quiet too. I’ve been staying there frequently over several years and always enjoy it. Great location too.
於 2023 年 9 月住了 7 晚
Manager 於 2023年9月14日的回應
Hello Oliver,We appreciate the comments, especially with regards to your opinion of our location. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 欠佳

Cynthia (Washington)

伴侶同遊
不滿:整潔度、職員與服務和設施服務
The toilet was filthy. The floor wasn’t vacuumed We asked for a ground floor room as I have mobility issues. I was told that none were available however the hotel was far from full. Someone also walked right into our room while we were in there. He couldn’t speak English only mandarin and had to use a translator to tell us he was checking g out the room. Unacceptable. The property has gone downhill. We used to stay here consistently. Will look elsewhere after this experience.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月13日的回應
Hello Cynthia, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 不錯

Stephen

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Convenient to Highway.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月12日的回應
Hi Stephen,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great! Quiet, clean, simple…. Just what I wanted!
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月7日的回應
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 優異

Jeff

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月1日的回應
Hello Jeff,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 不錯

Emmanuel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Room was great. Could have used some ceiling lights for better illumination.
於 2023 年 8 月住了 3 晚
Manager 於 2023年8月31日的回應
Hi Emmanuel,Thank you so much for your feedback regarding the lights! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 不錯

Larry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月29日的回應
Hello Larry,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 優異

Christina

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We always stay here when coming to town for a concert . Close enough also far enough away from Riverbend . Super clean and safe location . Sherry at the front desk always amazing
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月27日的回應
Hello Christina,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our location and also our front desk. I hope that we will impress you with exemplary service during future visits.

10/10 優異

Thomas (Newburgh)

於 2023 年 8 月住了 3 晚
Manager 於 2023年9月13日的回應
Hello Thomas,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

6/10 一般

真實旅客

家人同遊
讚好:整潔度和職員與服務
A bit disappointed
A bit disappointed, the faucet is loose, each time you use it feels like you are pulling it off. The thermostat, you can’t read the temperature, so if you set to auto and cool, you don’t know if it’s set to 72 or 62.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月19日的回應
Dear Guest,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our faucet. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 優異

Paul

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place !!!
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月18日的回應
Hello Paul,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 優異

Cheyanne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and a great breakfast
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月16日的回應
Hello Cheyanne,We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 不錯

Melody

於 2023 年 8 月住了 3 晚
Manager 於 2023年9月2日的回應
Hello Melody,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 不錯

Paul E.

於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hello Paul E.,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 優異

Richard

於 2023 年 8 月住了 2 晚
Manager 於 2023年8月12日的回應
Hello Richard,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 優異

Clark

讚好:職員與服務和住宿狀況
不滿:整潔度和設施服務
Wasn’t very clean wouldnt stay there again
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月11日的回應
Hi Clark,The cleanliness of our hotel is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.

8/10 不錯

Tiffany

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I’d stay here again
Check in was quick and easy, easy access right off the highway. The room was clean, the best was soft, good pillows. Water pressure was ok. Quiet area, feels safe
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello Tiffany,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our area and pillows. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 不錯

April

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
I'd stay here again. Good value for the price. It was clean, the breakfast wasn't bad, and there wasn't any riff-raff.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello April,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and comments about our price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.