供应早餐，美洲菜
查看供应情况

关于卢克伍德/辛辛那提市中心万豪万怡酒店的点评

3 out of 5
卢克伍德/辛辛那提市中心万豪万怡酒店
3813 Edwards Road, Cincinnati, OH

点评

8.8

超赞

10 分 - 超赞。174 条好评，共有 311 条点评" "
8 分 - 还可以。88 条好评，共有 311 条点评" "
6 分 - 一般。31 条好评，共有 311 条点评" "
4 分 - 很差。9 条好评，共有 311 条点评" "
2 分 - 糟糕。9 条好评，共有 311 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

kathy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a pleasant stay
2024 年 4 月入住 1 晚

6/10 一般

Jacob

满意：住宿条件和设施，服务设施
My room was facing the road and it was very noisy. I asked to change it but they said there weren't any other rooms. When choosing a room that should be an option and I should be refunded for not knowing.
2024 年 3 月入住 2 晚

8/10 还可以

Rebecca

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, near Xavier and close to downtown.
2024 年 3 月入住 1 晚

8/10 还可以

Justin

2024 年 2 月入住 2 晚

2/10 糟糕

David

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not stay here
When I checked in I realized they did not have any USB ports. After asking if they sold charging butts or had one I could borrow, the employee said I should walk to the gas station for one. Then I talked to the manger, who said the same. From there it went downhill. The room and especially the bathroom smelled dusty, old and damp. After looking around, I found dust everywhere, mold in the shower and something green growing on the shower head. There was also a full trash bag in the hallway. Do not stay here, unless they are desperate.
2024 年 2 月入住 2 晚

6/10 一般

Marie A.

满意：员工和服务
不满意：服务设施
The personnel were very helpful. Needed an EV charger and when arrived, was told it wasn’t working!!!! Had to go off property to charge my Tesla. Disappointed with the room!!! Small, was not given instructions on supposedly free WiFi! Unhappy with eating selection, I DO NOT LIKE STARBUCKS AND THERE WASNT ANY CHOICE ON PROPERTY. Did not like in room coffee, not everyone likes Dark Roast. For the price of the room, would not stay there again!!!!!
2024 年 2 月入住 2 晚

6/10 一般

William

带宠物出行, 与配偶出行
满意：清洁度
Very overpriced. $50 pet fee! Difficult to find due to poor signage. Stayed 2 nights. Had to ask for clean towels and coffee refill. No maid service.
2024 年 1 月入住 2 晚

10/10 超赞

Dameon

2024 年 1 月入住 1 晚

10/10 超赞

Angie

2023 年 12 月入住 1 晚

6/10 一般

Gabrielle

满意：清洁度
This is a nice property just a little outdated and staff is not super friendly
2023 年 11 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
This is a fine hotel with a very welcoming staff. Parking can be an issue, but other than that we had a great time. The room was very comfortable.
2023 年 10 月入住 4 晚

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff. Good location
2023 年 10 月入住 1 晚

10/10 超赞

Julie A

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was lovely! No carpet is a plus! Extremely clean! Politeness at the front desk!
2023 年 9 月入住 1 晚

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is a great place to stay! My daughter attends Xavier University and it is so convenient! It is a safe stay with great restaurants and shopping that are walkable!
2023 年 9 月入住 1 晚

6/10 一般

Annette

与配偶出行
满意：员工和服务，清洁度
Nice but very expensive for what you got
2023 年 9 月入住 2 晚

10/10 超赞

Journey

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely time everything was perfect
2023 年 7 月入住 2 晚

10/10 超赞

Chelsea M

2023 年 7 月入住 1 晚

10/10 超赞

Debbi

与家人出行, 带宠物出行
满意：清洁度、员工和服务、住宿条件和设施
Very pet friendly!
2023 年 7 月入住 2 晚

10/10 超赞

Laura

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Clean!
The front desk staff were all very nice; our room was spotless and the beds are very comfortable. The pool looked amazing but we weren’t there long enough to take advantage of it. Would definitely stay again if we are in this area!
2023 年 7 月入住 1 晚

10/10 超赞

Sheila

满意：清洁度、员工和服务、住宿条件和设施
Great stay under crazy conditions of a Taylor Swift concert and a sold out Reds game.
2023 年 7 月入住 1 晚

10/10 超赞

Emily

2023 年 6 月入住 1 晚

10/10 超赞

Gabriella

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Julia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great area. Would be better if parking was included
2023 年 6 月入住 1 晚

10/10 超赞

Evaliz

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 2 晚

4/10 很差

Veronica

与配偶出行, 商务旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
I was very disappointed and dissatisfied with the lack of effort in cleaning and maintaining the rooms for nearly $225 per night at a Courtyard. Really dissatisfied. There were crawling ants in our room and our bathroom smelled moldy because of the shower curtain. The hotel was completely booked and we felt stuck. I shared my concerns with the staff and there was really no recourse - not even points for my account. I will be calling Marriott as I am a bonvoy member.
2023 年 6 月入住 3 晚

10/10 超赞

Adam

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel was in excellent condition and very close to shopping and a wide variety of dining options. Would definitely stay here again.
2023 年 4 月入住 1 晚

10/10 超赞

Richard

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施
Nice Hotel
2023 年 4 月入住 1 晚

10/10 超赞

Jocelyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and well kept.
2023 年 3 月入住 1 晚

10/10 超赞

Anthony

2023 年 3 月入住 1 晚

10/10 超赞

Sarah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful staff.
2023 年 3 月入住 1 晚

10/10 超赞

Beth

2023 年 2 月入住 1 晚

8/10 还可以

Betsy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked its convenience to the retreat I was attending. Very nice and friendly. I didn't like the noise from the highway, that was adjacent to the hotel.
2023 年 2 月入住 1 晚

10/10 超赞

RODNEY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 4 晚

10/10 超赞

Raymond

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 1 月入住 1 晚

10/10 超赞

Paige

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are clean and remodeled and very nice. The common space is also nice although the grab and go area could use some more products. My only two complaints are that I wish there was a hot tub in the pool area and I wish there was a mirror somewhere outside the bathroom so someone can be putting on make up while someone else is in the restroom
2023 年 1 月入住 2 晚

10/10 超赞

Thomas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great, clean hotel in a fun area
2022 年 12 月入住 3 晚

8/10 还可以

Kelly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

8/10 还可以

COREY

满意：清洁度、住宿条件和设施、客房舒适度
Some of the staff were friendly and helpful, some had no personality but were adequate.
2022 年 11 月入住 1 晚

10/10 超赞

Laura

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

10/10 超赞

Jane

2022 年 10 月入住 1 晚

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

8/10 还可以

shaun

2022 年 9 月入住 2 晚

4/10 很差

Jackson

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Several amenities that were supposed to be available were not
2022 年 9 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

6/10 一般

James

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 1 晚

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 2 晚

4/10 很差

Michael

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2022 年 5 月入住 2 晚

4/10 很差

Avy

商务旅客
不满意：客房舒适度
Noisy hiway traffic!
2022 年 5 月入住 2 晚

4/10 很差

George

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
George Henry
the breakfast setup was not on point with me the breakfast should of be part of the stay. I paid 50 dollars for 4 adults and there was no orange juice and other items they were out of. For the breakfast not on point for me i will not do this hotel again but i can get more for less from other hotels.
2022 年 5 月入住 1 晚
Courtyard_ops 于 2022年05月9日 的回复
Thank you for your feedback. Comments such as yours are very disappointing and fortunately very rare. That said- I do take them very seriously and will address the matter with the appropriate team members and department manager.