大堂休息區

辛辛那提索尼斯塔 ES 套房酒店 - 東沙倫維爾的評價

3 out of 5

評價

8.4

很好

10 分評分,優異;840 則評價中有 446 則" "
8 分評分,不錯;840 則評價中有 220 則" "
6 分評分,一般;840 則評價中有 79 則" "
4 分評分,欠佳;840 則評價中有 46 則" "
2 分評分,很差;840 則評價中有 49 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

AN

於 2023 年 11 月住了 7 晚
General Manager 於 2023年12月14日的回應
Dear An,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 優異

Lixin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice!
於 2023 年 9 月住了 4 晚
General Manager 於 2023年10月3日的回應
Dear Lixin,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 11 晚

8/10 不錯

Tai-Yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 6 晚

2/10 很差

Thomas (Newport)

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
A very dirty hotel which desperately needs a thorough renovation..Carpets are terrible, non- smoking rooms smell of smoke. Hotel must be closed for renovation.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月29日的回應
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 優異

Anthony

讚好:整潔度、職員與服務和住宿狀況
Really nice place. Nicest I’ve ever stayed at
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Dear Anthony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 很差

LaTresa

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property has no hot water and the Manager nor the people at the front desk cared. They just kept saying they could cancel my room if I liked because they had already moved our room once. Well the 1st room had broken closet doors which is a hazard. I did eventually have to cancel because my son had a fencing tournament and he needed rest and we all needed to bath, which the manager didn't think was a necessity.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月24日的回應
Dear LaTresa,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 不錯

Isaac

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月21日的回應
Dear Isaac,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 不錯

Josh

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
They lady at the front desk seemed like you was rushing and like she wasn’t for sure what she was doing
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日的回應
Dear Josh,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 不錯

Billy

讚好:整潔度和職員與服務
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月18日的回應
Dear Billy,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 不錯

Paul M

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
Smell, felt dirty outside room. Utilities out of date
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月15日的回應
Dear Paul,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 優異

Tequoia (Toledo)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Nice and clean
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月15日的回應
Dear Tequoia,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 優異

shairony

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日的回應
Dear Shairony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 優異

Ryan (harrodsburg)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nothing wrong at all. Get a top (3rd) floor room if you want to be sure to not hear people above you but its that way everywhere.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月8日的回應
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 不錯

Suresh

讚好:整潔度和住宿狀況
Good
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月8日的回應
Dear Suresh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 不錯

Lennora (Berea)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet & Clean Staff was very nice. Room door took a little extra effort to close
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日的回應
Dear Lennora,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 不錯

Tosha

家人同遊
讚好:職員與服務和住宿狀況
Nor is most convenient location. Smelled like pot in elevator on both visits. Room was clean but mold on bathroom sink.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日的回應
Dear Tosha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 很差

Michael D

讚好:職員與服務
不滿:整潔度和住宿狀況
bedbugs
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月6日的回應
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 優異

Terry

讚好:整潔度、職員與服務和住宿狀況
I felt safe and the parking was excellent
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月31日的回應
Dear Terry,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 優異

Atchut Kumar

於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月27日的回應
Dear Atchut,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 優異

Stephanie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月26日的回應
Dear Stephanie,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 不錯

Josh

讚好:整潔度、職員與服務和住宿狀況
Overall it was a nice stay
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日的回應
Dear Josh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 很差

David

不滿:整潔度、職員與服務和住宿狀況
Reeked of MJ, breakfast did not start when they said, very overpriced for what they are.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月24日的回應
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 一般

Doris

伴侶同遊
讚好:整潔度和職員與服務
The extended stay tenants had the back parking lot looking like they camped out in their vehicles.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月22日的回應
Dear Doris,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 優異

Yunusjon

於 2024 年 1 月住了 1 晚
General Manager 於 2024年3月22日的回應
Dear Yunusjon,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 優異

Erica (Cincinnati)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly welcoming, and the rooms are really nice.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月13日的回應
Dear Erica,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 一般

Roshanell

讚好:整潔度、職員與服務和住宿狀況
Nice location
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月13日的回應
Dear Roshanell,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 優異

Jim

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This peoperty from the facility to the employees deserve 10 stars, they exceeded all our expectations by a mile. We definitely will stay there again.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月10日的回應
Dear Jim,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 優異

Tari

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月13日的回應
Dear Tari,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 優異

Denny

讚好:設施服務和住宿狀況
Just a very spacious and nice room for a very good price.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月9日的回應
Dear Denny,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 優異

Dexter

於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日的回應
Dear Dexter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 不錯

Saheed

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月4日的回應
Dear Saheed,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 很差

Ivy

家人同遊
不滿:整潔度和住宿狀況
Got to the room went to unpack and get comfortable when we spotted a bed bug in the couch and then a few more on the mattress.. no protective covers on the furniture.. very disappointed.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月3日的回應
Dear Ivy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 一般

Michelle

讚好:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
General Manager 於 2024年3月2日的回應
Dear Michelle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 很差

Laschelle

親子同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Room was fine floors were a little dirty the water took a while to heat and was not really warm. We packed up and left because there was a roach crawling on the bed.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月28日的回應
Dear Laschelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 優異

Ryan (harrodsburg)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was great. Kitchenette. Separate bedroom from living room.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月26日的回應
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 一般

Moeshia

讚好:整潔度
There was a couple arguing and throwing things. Front desk was called, nothing was done. They went until 2am. Will not come back to this place based on how they handled complaints and just showed no regard. Plus if you want snacks, bring your own. Or you can drive to the front that’s not connected to the actual hotel and get overpriced snacks that you can find at your local corner store for way less.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月21日的回應
Dear Moeshia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 優異

JANICE

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The staff was excellent ❤️
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月19日的回應
Dear Janice,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 優異

Julius

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved everything
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月19日的回應
Dear Julius,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 欠佳

Lisa

家人同遊
讚好:整潔度和住宿狀況
I paid for two rooms. One with a fireplace and one without. I paid extra for a fireplace just to be told when I get there, they don’t have any logs for the fireplace and we can go to Lowe’s and pick some up if we want some to burn. Myself no problem. I bring them the receipt just to be told we don’t do refunds for the wood. (You all suggested that) so I paid extra for a fireplaces room and went and bought my own wood just for me to be comfortable in your establishment is just not sitting well with me.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月19日的回應
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 不錯

Tyrone (Inglewood)

讚好:整潔度、職員與服務和住宿狀況
Overall a pleasant stay.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月16日的回應
Dear Tyrone,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 優異

Brent

讚好:整潔度、職員與服務和住宿狀況
Clean
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月18日的回應
Dear Brent,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 優異

Brent

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
First time visitors from California, and the people were very pleasant and helpful. Room and grounds were very clean.
於 2024 年 1 月住了 7 晚
General Manager 於 2024年2月9日的回應
Dear Brent,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 不錯

Keyashia

讚好:整潔度和職員與服務
General Manager 於 2024年2月7日的回應
Dear Keyashia,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 不錯

Tasha

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月6日的回應
Dear Tasha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 優異

Brandan

clean
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月5日的回應
Dear Brandan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 一般

Natalie

家人同遊, 親子同遊
不滿:設施服務
The past weekend I stayed here with my son and 2 friends, the night before we checked out someone cut the catalytic converter off my vehicle in the parking lot.. No outside cameras and nothing to be done about it , staff didn’t even seem suprised. I seen a roach inside my room crawling on the bathroom floor. Not as good as the pictures made it seem.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月31日的回應
Dear Natalie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 一般

Darius

於 2024 年 1 月住了 1 晚
General Manager 於 2024年3月22日的回應
Dear Darius,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 優異

Ariel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Property is very clean, staff is very friendly! For the price you can’t beat this place. It feels more like an apartment than a hotel. I would recommend this place to anyone!
於 2024 年 1 月住了 3 晚
General Manager 於 2024年1月24日的回應
Dear Ariel,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 很差

Eric

家人同遊
不滿:職員與服務和住宿狀況
Shady characters in parking lot and at propped open security doors. Room was 51 degrees F when we arrived, and took all night to get to 70. Generally old and drab. Don’t stay here.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月21日的回應
Dear Eric,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager