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Every time you approached the front desk, the employee was on the other side of the wall. Once she was having a personal telephone conversation. I had to knock on the counter to get her attention each time.
The first thing I did was check the beds when I entered the room. One bed clearly had not been changed. The sheets had A LOT of visible black hair. And I mean A LOT. I called the front desk for a sheet change after rooting for the number as there was no phone in the room. I asked for a sheet change saying there was hair all over. No apology! She said, give me 15 minutes, we don’t have house keeping. She never came to the room. We had to leave to attend my Grandmother’s funeral. Upon returning, I asked for new sheets at the front desk. Then returned to front desk a few minutes later to request a blanket. She handed me the blanket all balled up. Not even folded. She stated it was clean.
Black hair was all over the shower also. Carpet is in serious need of a cleaning and walls in the hotel room were damaged. Towel rod fell off the wall when trying to hang a hand towel. Shower curtain rod was barely hanging on, which made the shower curtain slide back to the middle of the rod during a shower.
Will never stay here again. Disgraceful.
Dorothy
於 2024 年 6 月住了 1 晚
6/10 一般
Kimberly
伴侶同遊
2024年6月11日
讚好:職員與服務
不滿:住宿狀況
The staff was courteous, but the facility was not like the pictures at all. Not at all what I was expecting. A little disappointing.
Kimberly
於 2024 年 6 月住了 1 晚
2/10 很差
Carmen
親子同遊
2024年6月2日
不滿:整潔度、設施服務和住宿狀況
Mi habitacion tenia un futon que estaba horrible lleno de mancgas. No nos dieron sabanas adicionales, tuvimos que comprar sabanas. La habitacion tenia un olor horrible que tuvimos que pedir otra habitacion. No hay piscina y dice que hay desayuno pero solo hay una cafetera con muffins. Muy mala experiencia
Carmen
於 2024 年 6 月住了 1 晚
8/10 不錯
hickory (Cleveland)
2024年6月1日
讚好:整潔度和設施服務
Nice. With in University Circle
hickory
於 2024 年 5 月住了 2 晚
4/10 欠佳
Ramona Lynn (Strongsville)
家人同遊
2024年5月29日
不滿:整潔度、職員與服務和設施服務
The only thing positive about this stay was the room was relatively clean. For an extended stay suite nothing was included with this room. No coffeemaker, dishes, hair dryer, etc. We had to go down everyday and ask for bath linens and there was an extra charge for service to bring them to you and to empty trash. The staff was not friendly or accommodating in any way. Laundry facilities were adequate however each load was $3.00 which in my opinion is on the high side. The fitness center consisted of three machines and no fan making the room quite uncomfortable while using the treadmill. The grab and go breakfast consisted of oatmeal packets, muffins and coffee. The area was convenient but I would not recommend this place to stay. Hindsight being what it is I would have paid an extra $10.00 a night for a much nicer place.
Ramona Lynn
於 2024 年 5 月住了 5 晚
2/10 很差
SILVIA ARABELLA
2024年5月29日
不滿:整潔度、職員與服務、設施服務和住宿狀況
It seems that old and dirty is synonymous...disgusting and disappointing