入住/退房自助服務台

克里夫蘭 - 比奇伍德凱隆酒店的評價

2.5 out of 5
克里夫蘭 - 比奇伍德凱隆酒店
26300 Chagrin Blvd, Beachwood, OH

評價

7.4

不錯

10 分評分,優異;1004 則評價中有 281 則" "
8 分評分,不錯;1004 則評價中有 374 則" "
6 分評分,一般;1004 則評價中有 175 則" "
4 分評分,欠佳;1004 則評價中有 98 則" "
2 分評分,很差;1004 則評價中有 76 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

qilu

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
於 2022 年 2 月住了 2 晚
mgmt 於 2022年2月22日的回應
Thank you for taking time to take our survey. please feel free to email us if you would like to discuss matters further.

8/10 不錯

Catherine

於 2024 年 4 月住了 1 晚

10/10 優異

Yalin

於 2024 年 4 月住了 2 晚

4/10 欠佳

Richard

伴侶同遊
讚好:整潔度
不滿:職員與服務和住宿狀況
The restroom was not updated. The night shift counter attendant was rude, and not private with my personal information.
於 2024 年 4 月住了 1 晚
Team Clarion 於 2024年5月1日的回應
Thank you for your review. I will pass this on.

10/10 優異

Shaniqua

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Team Clarion 於 2024年5月1日的回應
Thank you for your review it means a lot to us.

6/10 一般

Helen (BASKING RIDGE)

家人同遊, 商務旅客
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Nestled in a convenient location, the property initially impresses with its commendable cleanliness. However, it became evident that the establishment is in dire need of rejuvenation, not only in its physical appearance but also in the quality of service provided. From the tired carpet underfoot to the worn curtains that hung lifelessly, the decor throughout the property felt outdated and lacked the vibrancy expected in modern hospitality.The night staff, speaking in a monotone, seemed disengaged and uninterested, failing to greet guests with the courtesy expected in the hospitality industry. When asked to repeat information, the response was robotic, with no variation in tone or expression, leaving me feeling unheard and unvalued as a guest.
於 2024 年 4 月住了 1 晚
The Clarion Team 於 2024年4月24日的回應
Helen: Thank you for staying with us at Clarion Cleveland-Beachwood, and sharing your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay and your review will be address with our team members and leadership. . Regrettably, we did not meet your expectations, nor did we live up to the high standards of service for which we strive for on a daily basis.Your comments are extremely valuable to us as it permits us to focus on areas that require improvement.Thank you again for being our guest and we hope to welcome you back in the future for a more memorable visit.

8/10 不錯

Nicole

商務旅客
讚好:職員與服務
Was clean enough. Not the greatest area. No daily service, not even towel repalcement which is frustrating.
於 2024 年 3 月住了 3 晚
The Clarion Team 於 2024年4月24日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Sreeram

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The lady at the front desk was very nice. American airlines lost our luggage and we were expecting it late in the night. The lady ensured to tell her replacement to keep the luggage safe and we were able to collect it later. If AA suggests checking in the carryons, dont! They will lose it and damage it. Breakfast had enough options and coffee was great and available throughout the day. 7 mins walk to PF Changs.
於 2024 年 4 月住了 1 晚
The Clarion Team 於 2024年4月24日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Patrick

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were nice and helpful. Hotel was clean
於 2024 年 4 月住了 2 晚
Team Clarion 於 2024年4月24日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

4/10 欠佳

Hasan

讚好:職員與服務
不滿:整潔度和住宿狀況
The rooms smells bad old furniture, it just didn't feel clean.
於 2024 年 4 月住了 2 晚
Team Clarion 於 2024年4月24日的回應
Thank you for staying with us at Clarion Cleveland-Beachwood, and sharing your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay. Regrettably, we did not meet your expectations, nor did we live up to the high standards of service for which we strive for on a daily basis.Your comments are extremely valuable to us as it permits us to focus on areas that require improvement.Thank you again for being our guest and we hope to welcome you back in the future for a more memorable visit.

8/10 不錯

Luis

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The Clarion Team 於 2024年4月24日的回應
Luis: Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon!

4/10 欠佳

Edward

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property is in a very nice area has a very good restaurant attached but the motel was as dirty as it could be the carpet look like it was 100 years old the people at the desk were not helpful at all I wouldn't answer any of my questions I thought I was in the ghetto and it's a very nice area
於 2024 年 4 月住了 1 晚
Team Clarion 於 2024年4月17日的回應
Thank you, for taking the time to give your feed back. It means a lot to use and let us know how we are doing. Your issues will be addressed

10/10 優異

Juan

於 2024 年 4 月住了 1 晚

10/10 優異

Megan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had to leave our booked accommodations unexpectedly overnight. Clarion-Beachwood had an incredibly helpful front desk staff member (Leslie) who was able to help us out with booking and communicated our situation to her manager, who was also incredibly helpful and understanding. This location is clean, incredibly quiet, and provides a nice, hot breakfast (waffles, eggs, breakfast meats) in addition to cold breakfast options (cereal, toast, waffles, yogurt). Could not recommend this place more!
於 2024 年 4 月住了 2 晚
te 於 2024年4月12日的回應
Magan Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

8/10 不錯

Allan

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The property was fine.
於 2024 年 4 月住了 1 晚
Team Clarion 於 2024年4月12日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Nancy

讚好:整潔度
於 2024 年 3 月住了 2 晚
Team Clarion 於 2024年4月5日的回應
Hello Nancy we are so happy that you had a good stay. Thank you for your review.

8/10 不錯

Carrie

家人同遊
讚好:整潔度、職員與服務和設施服務
The property is a bit run down looking. It makes you hesitate before entering however, once we did, the inside was clean, organized and quiet, just what we needed!
於 2024 年 3 月住了 1 晚
Team Clarion 於 2024年4月2日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

8/10 不錯

Chrishaw

伴侶同遊
讚好:職員與服務和住宿狀況
Will consider staying again
於 2024 年 3 月住了 1 晚
Team Clarion 於 2024年4月2日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

8/10 不錯

Deborah

多人同遊
讚好:職員與服務、設施服務和住宿狀況
Very clean and very friendly
於 2024 年 3 月住了 1 晚
Team Clarion 於 2024年3月4日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Jennifer

Great breakfast
於 2024 年 3 月住了 1 晚
Team Clarion 於 2024年3月4日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

8/10 不錯

Star

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was ok itt but the bathroom tub was just slow draining
於 2024 年 2 月住了 1 晚
Team Clarion 於 2024年3月3日的回應
Thank you for staying with us and for your review. Thank you for letting us know about the bath tub we have reported it to the proper deportment.

8/10 不錯

Natalie

於 2024 年 2 月住了 3 晚
Team Clarion 於 2024年3月23日的回應
Hello Natalie: Thank you the great review.

10/10 優異

Eleanor

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in, friendly staff, comfortable room.
於 2024 年 2 月住了 1 晚
The Clarion Team 於 2024年2月21日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests. We look forward to sharing an even better experience with you soon! Have a lovely day!

6/10 一般

Rodrigo

商務旅客
讚好:整潔度和職員與服務
Staff was great, but property feels very dated and in need of renovations. Breakfast was ok, typical hotel breakfast. But overall ok if only for getting some rest. Bed was comfortable.
於 2024 年 2 月住了 2 晚
Team Clarion 於 2024年2月14日的回應
Hello Rodrigo: Thank you, for your review. I am happy to hear, that our staff was great!! I will be passing on to ownership about the tiredness of our hotel.

10/10 優異

Steven

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel at a fair price.
於 2024 年 2 月住了 3 晚
Team Clarion 於 2024年2月9日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests are important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

6/10 一般

Mellissa

讚好:整潔度和職員與服務
不滿:客房舒適度
於 2024 年 1 月住了 2 晚
Team Clarion 於 2024年2月3日的回應
Thank you, Mellissa for your review it means a lot to us.

4/10 欠佳

Raphael

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Team Clarion 於 2024年1月29日的回應
Thank you for choosing Clarion, Cleveland-Beachwood, and for taking the time to provide feedback about your experience at Hotel Indigo, Cleveland-Beachwood.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 很差

Jeffrey

商務旅客, 多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Very Rude Front Desk Person
於 2024 年 1 月住了 1 晚
Team Clarion 於 2024年1月28日的回應
Thank you for taking the time to let us know about your stay. I am sorry that the desk staff was rude. Please know that we will be addressing those issues promptly.

2/10 很差

adam

於 2023 年 9 月住了 2 晚
Team Clarion 於 2024年1月22日的回應
Thank you for staying with us at Clarion Cleveland-Beachwood, and sharing your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay. Regrettably, we did not meet your expectations, nor did we live up to the high standards of service for which we strive for on a daily basis.Your comments are extremely valuable to us as it permits us to focus on areas that require improvement.Thank you again for being our guest and we hope to welcome you back in the future for a more memorable visit.

10/10 優異

toia

單人旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff and overall experience was beautiful
於 2024 年 1 月住了 2 晚
Team Clarion 於 2024年1月22日的回應
We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Kendall

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Team Clarion 於 2024年1月22日的回應
We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

8/10 不錯

Bill

商務旅客
於 2024 年 1 月住了 1 晚
Mark Terrill 於 2024年1月10日的回應
Thank you for your review, It means a lot to us. I am happy that all went well.

8/10 不錯

Daniel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Mark Terrill 於 2024年1月10日的回應
Thank you for your review, It means a lot to us. I am happy that all went well.

4/10 欠佳

Kenneth

伴侶同遊, 商務旅客
讚好:職員與服務
不滿:整潔度和設施服務
於 2023 年 12 月住了 1 晚
Team Clarion 於 2024年1月6日的回應
Thank you for your review

8/10 不錯

Scott

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Team Clarion 於 2023年12月29日的回應
Thank you for your review.

2/10 很差

tanesha

於 2023 年 12 月住了 1 晚
Team Clarion 於 2024年1月22日的回應
Thank you for staying with us at Clarion Cleveland-Beachwood, and sharing your valuable feedback. We are so sorry to hear of the shortcomings you experienced during your recent stay. Regrettably, we did not meet your expectations, nor did we live up to the high standards of service for which we strive for on a daily basis.Your comments are extremely valuable to us as it permits us to focus on areas that require improvement.Thank you again for being our guest and we hope to welcome you back in the future for a more memorable visit.Warm Regards,

2/10 很差

Leon

於 2023 年 12 月住了 1 晚
Team Clarion 於 2023年12月18日的回應
Thank you for review.

8/10 不錯

Craig

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Team Clarion 於 2023年12月18日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

laurie (Harborcreek)

於 2023 年 12 月住了 2 晚
Team Clarion 於 2023年12月18日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Sandra

讚好:整潔度、職員與服務和住宿狀況
Staff was friendly. Clean rooms
於 2023 年 12 月住了 1 晚
Team Clarion 於 2023年12月8日的回應
Sanday, Thank you for your review. It means a lot to us.

10/10 優異

Susan

商務旅客, 多人同遊
讚好:整潔度和住宿狀況
Easy parking
於 2023 年 11 月住了 1 晚
Team Clarion 於 2023年12月8日的回應
Susan, Thank you for taking time to fill out your review.

2/10 很差

Tina

親子同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The staff are friendly and professional, however, this property is outdated and there was an unusual smell throughout the room.
於 2023 年 11 月住了 3 晚
Team Clarion 於 2023年11月29日的回應
Hello Tina Thank you for taking the time to share your experience about your recent stay at our hotel. Your comments will help us as we continue to work to improve our guest experience.

10/10 優異

Michelle

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed two nights and all of the staff we met were very friendly and helpful. We would definitely stay here again.
於 2023 年 11 月住了 2 晚
Team Clarion 於 2023年11月29日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion Hotel Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 優異

Shimeka

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Team Clarion 於 2023年11月28日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

6/10 一般

Otis

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
It was average for the price point the staff was great.
於 2023 年 11 月住了 1 晚
Team Clarion 於 2023年11月28日的回應
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us, and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

4/10 欠佳

Anthony

於 2023 年 11 月住了 2 晚
Team Clarion 於 2023年11月21日的回應
Thank you for your review.

4/10 欠佳

Catherine J

家人同遊
讚好:設施服務
不滿:整潔度和住宿狀況
Bathroom not clean leaking faucet dirty wash cloth in the bathroom
於 2023 年 11 月住了 2 晚
Team Clarion 於 2023年11月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry that we did not exceed your expectations with our hotel. Your comments will help us as we continue to work to improve our guest experience. I have reported issues you have noted to the property management team.

6/10 一般

Matthew

家人同遊
讚好:職員與服務
不滿:住宿狀況
於 2023 年 11 月住了 1 晚
Team Clarion 於 2023年11月20日的回應
Thank you for your review

10/10 優異

Luther (FAIRFIELD)

於 2023 年 11 月住了 1 晚
Team Clarion 於 2023年12月8日的回應
Thank you Luther for your great review.

4/10 欠佳

Robert

家人同遊
不滿:住宿狀況和客房舒適度
Hotel not updated, offered breakfast however ran out, our television didn't work but we were accomodate. We don't plan on returning.
於 2023 年 11 月住了 1 晚
Team Clarion 於 2023年11月17日的回應
Robert: Thank you for taking time for your review.