4/10 很差
Suzanne，Columbia City
与家人出行
2025 年 7 月 24 日
不满意：清洁度、员工和服务、住宿条件和设施
When ww arrived, we checked in and proceeded to our room. We entered and I quickly noticed that we were in the wrong room (I booked the jr suite-2 queens & sofa bed). I went to the front desk where i was told they were over booked and because I booked through Expedia they changed my room. I expressed to the woman that I wasn't going to pay for a jr suite and be switched to a room with a single bed because of their mistake. She ended up giving me the jr suite. When hiving me the room key she said they would have to bring the bedding for the sofa bed. Upon entering the room, I noticed the beds were clean and made but the toilet was beyond disgusting and the sink had toothpaste all over it, the kitchen area was a whole other level of disgust. I decided we would go grab dinner and go shopping. Stopped by the desk to ask them to touch up the room and deliver bedding. We returned with clorox wipes and gloves. I could tell someone attempted to clean the room but it still was visually dirty. I cleaned the room myself. I called the desk about the bedding and was told they don't deliver to rooms. I went down for the bedding myself. Would not stay here again at all.
Suzanne
2025 年 7 月入住 2 晚