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斯科菲爾德金普頓酒店 (IHG 旗下酒店)的評價

4.5 out of 5
斯科菲爾德金普頓酒店 (IHG 旗下酒店)
2000 East Ninth Street, Cleveland, OH

評價

8.6

優異

10 分評分，優異；1003 則評價中有 590 則" "
8 分評分，不錯；1003 則評價中有 220 則" "
6 分評分，一般；1003 則評價中有 124 則" "
4 分評分，欠佳；1003 則評價中有 41 則" "
2 分評分，很差；1003 則評價中有 28 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Yan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very nice ！
於 2022 年 7 月住了 1 晚

10/10 優異

William

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly
於 2024 年 5 月住了 4 晚

10/10 優異

Michelina

讚好：整潔度、職員與服務和住宿狀況
This place was amazing
於 2024 年 5 月住了 1 晚

8/10 不錯

Grace

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was nice and clean, and the staff were friendly and responded to concerns immediately. The lobby was a really comfy and cozy area to sit in and enjoy a coffee or tea in the morning.
於 2024 年 5 月住了 2 晚

10/10 優異

Deborah (Catawissa)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best of the best.
於 2024 年 3 月住了 1 晚

10/10 優異

Jessica

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 4 月住了 2 晚

2/10 很差

Philip

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
Outdated room, nothing worked. no amenities like staying at a Holiday inn at $450 night.
於 2024 年 4 月住了 1 晚
Jana -AFOM 於 2024年4月26日的回應
Hello Philip, Thank you for your feedback. Unfortunately, during your stay, we do not have any upgraded rooms available. Our rates typically vary depending on the events happening downtown in Cleveland. Rest assured, we will share your feedback with upper management, and we sincerely appreciate your input. We hope to have the opportunity to welcome you back again in the future.

8/10 不錯

Michelle (Gerry)

讚好：整潔度、職員與服務、設施服務和住宿狀況
We had not a great room, but the hotel was full and the staff accommodated us because of this issue
於 2024 年 4 月住了 2 晚
Jana -AFOM 於 2024年4月25日的回應
Hello Ms. Michelle,We appreciate the positive feedback and thank you for taking the time to complete the survey. Please feel free to reach out if you require any further assistance. We look forward to welcoming you back when're in town. Have a wonderful day!

10/10 優異

Christopher (Toledo)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Omaira

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel!!
於 2024 年 4 月住了 2 晚
Jana- The Schofiedl Hotel -AFOM 於 2024年4月19日的回應
Hello Amaira, We're glad that you had a pleasant experience with us. Please let us know if you have any questions. Enjoy your day!

4/10 欠佳

James P

伴侶同遊
讚好：職員與服務
不滿：設施服務
I wasn't happy with my stay, you don't offer a complimentary breakfast no vending machines, for self service. No microwave in the room, refrigerator didn't work. The elevator was down Friday evening so had to climb 5 flights of stairs to my room on my bad knee. The staff was friendly but not to have modern conveniences for your guests was a little disappointing especially for what you charged for the room.
於 2024 年 3 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello James,We appreciate you taking the time to provide us with your feedback. We want to express our apologies for the inconvenience caused by the absence of a vending machine and the need to request the microwave. Your comments are valuable to us, and I assure you that we will address these issues with our upper management to enhance our services in the future. Thank you for bringing this to our attention.

10/10 優異

Mia

多人同遊
讚好：整潔度、職員與服務和住宿狀況
It was such a lovely hotel with lovely staff to make the trip that much better!
於 2024 年 3 月住了 2 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Mia, We're glad you enjoyed your stay with us. thank you for your kind words :)

6/10 一般

Emily

商務旅客
不滿：設施服務
The shower makes no sense,the glass door doesn't cover up anything so the water gets on the floor. You have to reach under the shower head to turn it on before you get in so you get cold water on you prior to stepping in. No coffee maker, no hand soap ( requested 2x). Coffee Maker was brought into my room and accompaniments were just tossed on a tray. No latch on the door to prevent someone mistakenly coming into your room, if they get your key- this happens more often than one would think. Thin walls. GREAT pillows, room did get cold and the restaurant next door is the best part of my experience. I had business customers in the US on business and had them there all week, I was so embarrassed how this hasn't measured up to other Kimpton experiences I've had elsewhere. Convenient to have Heinens Grocery next door if needed. Fine stay, not awful, but not great.
於 2024 年 3 月住了 1 晚

6/10 一般

Donn

伴侶同遊
讚好：設施服務
There was loud music playing out in the street next to our hotel room 24/7. It was awful trying to sleep with that playing.
於 2024 年 3 月住了 2 晚
Jana -AFOM 於 2024年4月26日的回應
Hello Donn,We appreciate your feedback, and we will ensure that this issue is raised with our senior management team. I extend my sincere apologies for any inconvenience caused during your stay. Should you require any assistance, please do not hesitate to let us know.Thank you.

10/10 優異

Amanda

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property and staff at the hotel were awesome. Valet and front desk were absolutely amazing. Kind and super accommodating. Unfortunately had some poor experiences at Betts.
於 2024 年 3 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Amanda,We are delighted to hear that you find our employees amazing, and we sincerely appreciate your feedback. We apologize for the disappointing experience you had at the Betts restaurant. Rest assured; we will notify the management at Betts about your experience. We hope to have the opportunity to welcome you back in the future and remain your preferred choice for travel destinations. Thank you for sharing your thoughts with us.

8/10 不錯

Eddie

讚好：整潔度、職員與服務和住宿狀況
Liked the views and property. Facilities were great. Parking is an issue. Had to wait close to 1/2 hour to get our car from the vallet which is disappointing since it was was $45 a day. Also, our room wasn't ready when we arrived. Arrived a 1/2 hour after check-in.
於 2024 年 1 月住了 1 晚
Jana -AFOM 於 2024年4月25日的回應
Hello Eddie,Thank you for your feedback, and we apologize for any inconvenience regarding the valet parking. Rest assured; we are committed to continuously improving our services.We look forward to welcoming you back soon.Thank you.Best,Jana

8/10 不錯

Diane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location with inviting lobby and restaurant attached
於 2024 年 2 月住了 3 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Diane,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 不錯

Stacy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
room not ready at 8:15pm (arrival after a 4.5 hour drive) when check in listed at 4pm. Manager Michael on site was accomodating.
於 2024 年 2 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Stacy,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 不錯

justin

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Justin,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 優異

Tara

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This property was very elegant, clean, and staff was great
於 2024 年 2 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Tara,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

8/10 不錯

Amanda

於 2023 年 12 月住了 3 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Amanda,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 優異

Sean

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Sean,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 優異

Erika

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice accomodations walkable to many attractions
於 2024 年 2 月住了 1 晚

2/10 很差

Ronnie

於 2024 年 2 月住了 1 晚

10/10 優異

Shannon

讚好：整潔度、職員與服務和住宿狀況
Just beautiful, excellent staff including the valets. Highly recommend.
於 2024 年 2 月住了 1 晚

8/10 不錯

Jen

讚好：設施服務
Nice place to stay.
於 2024 年 2 月住了 1 晚

2/10 很差

Dorethea

Bad
於 2024 年 2 月住了 1 晚

10/10 優異

Cleary

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All around incredible experience! Will stay here every time I’m back in Cleveland!
於 2024 年 2 月住了 1 晚

6/10 一般

Pamela

伴侶同遊
讚好：職員與服務
Location
於 2024 年 2 月住了 1 晚

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great valet service. Quiet and clean, good restaurant!
於 2024 年 2 月住了 1 晚

10/10 優異

Christina

於 2024 年 2 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Christina,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 優異

Neil

於 2024 年 2 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Neil,Thanks for taking the time to fill out our survey. We really appreciate the rating you've given us. Your feedback means a lot to us!

10/10 優異

Amy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Madisson

於 2024 年 1 月住了 1 晚
Jana -AFOM 於 2024年4月19日的回應
Hello Madisson,Thanks, for giving us a 5 out of 5 We really appreciate the rating you've given us. Your feedback means a lot to us!

6/10 一般

Jamie

於 2024 年 1 月住了 1 晚

10/10 優異

Eliot

商務旅客, 多人同遊
讚好：整潔度、設施服務和住宿狀況
This was my first stay at a Kimpton hotel. Bravo, I say. I loved the entry, with the open fire conversation pit. Also my room and bathroom were nicely decorated. Food at the hotel was very delicious, although service was slow, albeit friendly. The rather sour-seeming group of valet parking staff at the entrance was somewhat off-putting, though individual members were helpful.
於 2024 年 1 月住了 2 晚

6/10 一般

Andrew

商務旅客
讚好：整潔度和職員與服務
不滿：客房舒適度
I was there for two nights stay. The first night the heating in the room didn’t work, which was problematic due to the fact that it was below 5° outside. However, I did let the desk know, and it was taken care of while I was away for my second night. There was a bunch of scuffing on the paint in the rooms. Is also my opinion that the valet cost per night were quite excessive.
於 2024 年 1 月住了 2 晚

8/10 不錯

Courtney

商務旅客
讚好：職員與服務和客房舒適度
Mostly positive
This was a really nice stay. The staff is really great and friendly and caring. The shower water pressure and the comfort of the bed are two of the most important things to me and both were great. I also love that the TV actually had full cable not just apps so that I was able to watch what I wanted when I wanted. The cleaning was fine but the room was at the point where a deep clean was really needed as there was just some mildew in the bathroom and the walls were getting dingy. Overall, I would stay again because the pros outweigh the cons.
於 2024 年 1 月住了 4 晚

2/10 很差

Jace

家人同遊, 伴侶同遊
不滿：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Nick

於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Good, but not great
Beautiful lobby and the rooms were nice. We found a blood stain on the sheets and there was no microwave in the room. Turns out there isn't even a microwave in the lobby. The staff were nice enough to let me use the one in their office. I'd recommend walking half a block and parking in the lot yourself instead of paying the ridiculously overpriced valet service. Great location if you're going to an event at the field or Field House.
於 2024 年 1 月住了 1 晚

10/10 優異

Scott Buchanan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Lisa

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property has a great vibe, great location for any events downtown. Lobby warmth and decor are very comfy and welcoming. Room decor and design is trendy and clean. Nice touch with a yoga pad in the room! Only minor dislike is no bathroom toiletries (lotion, a facial soap), but other than that, will definitely recommend and return when needed.
於 2024 年 1 月住了 1 晚

10/10 優異

Brooklyn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Phyllis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location beautiful hotel
於 2024 年 1 月住了 1 晚

6/10 一般

Michel

伴侶同遊
讚好：設施服務和住宿狀況
不滿：整潔度
Location is great, close to everything. Front desk staff is dismissive, valet service is slow but they're much friendlier. The common areas are nice and well maintained, the rooms not so much. The room was loud, poor noise insulation. Very poor job in cleaning, otherwise had all the essentials.. Would try elsewhere for the price.
於 2024 年 1 月住了 2 晚

10/10 優異

Lance

於 2024 年 1 月住了 1 晚

10/10 優異

Carla

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We've stayed here several times and always enjoy it.
於 2023 年 12 月住了 1 晚

10/10 優異

Carrin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

Daina

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
I booked this Kimpton thinking it would be similar to the Kimpton in Pittsburgh we stayed at, but it was not. The rooms were not as nice (the one we stayed in had the windows painted black), the bathroom shower wasn’t very clean, and the room in general just looked a little run down. The location was good and the staff were very nice, but I don’t think I would stay at this hotel again.
於 2023 年 12 月住了 1 晚