燒烤/野餐區

克利夫蘭比奇伍德萬豪公館酒店的評價

3 out of 5
克利夫蘭比奇伍德萬豪公館酒店
3628 Park East Dr, Beachwood, OH

評價

8.6

優異

10 分評分,優異;597 則評價中有 323 則" "
8 分評分,不錯;597 則評價中有 179 則" "
6 分評分,一般;597 則評價中有 47 則" "
4 分評分,欠佳;597 則評價中有 27 則" "
2 分評分,很差;597 則評價中有 21 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Emani

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great.
於 2024 年 4 月住了 1 晚

2/10 很差

Dominique

於 2024 年 4 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月16日的回應
Dominique, Thank you for your feedback about your recent stay with us but I have to ask what exactly was so bad that it warranted a score of 1 out of 5. We look to these reviews as feedback, and we can only fix and change what things are brought to our attention. Had we known something was not right we would have loved the opportunity to fix it while you were still in house to make your stay more comfortable with us. I truly hope you give us another chance in the future.

10/10 優異

Tina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I ended up here after my VRBO reservation turned out to be a scam listing and nothing was available for a family of 5. Although it was far smaller and had fewer beds and bathrooms than we were planning on, it turned out okay. I would definitely stay here again when we can book two rooms to have enough space for everyone. Staff was helpful and breakfast was delicious.
於 2024 年 4 月住了 4 晚
Bekki Salamon - Maslar 於 2024年4月16日的回應
Tina, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

Jorge

家人同遊
讚好:整潔度、設施服務和住宿狀況
Nuestra estancia fue muy placentera. Estuvimos en total 18 días, tuvimos todo lo necesario. Altamente recomendable para largas estanciss
於 2024 年 4 月住了 4 晚
Bekki Salamon - Maslar 於 2024年4月7日的回應
Jorge, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 欠佳

Randy

伴侶同遊
不滿:設施服務和住宿狀況
The room was not a similar set up to what was described online. Quality wad only average for the price. Breakfast was not good or convenient.
於 2024 年 4 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月7日的回應
Randy, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

8/10 不錯

Peter

讚好:整潔度、職員與服務和住宿狀況
Friendly staff, clean rooms and good breakfast. The decor is a bit dated, and internet access was a challenge.
於 2024 年 3 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月7日的回應
Peter, Thank you so much for your feedback about your recent stay with us. While we know we are due for a renovation and were supposed to get it in 2020 the pandemic had other plans for not just our hotel but many others as well. We are trying our best to keep up with all the maintenance as much as we can while we try and get back on track with the renovation. I thank you for the information you have provided us as we will use this as a training opportunity. I truly do hope we get to host you again on your next visit to the area.

8/10 不錯

Janiaja

讚好:職員與服務和設施服務
不滿:整潔度
The hotel was nice but I feel as if it was poorly clean and I saw a bug that had me freaking out for about a hour or two near the bathroom but I didn’t see any more after that .
於 2024 年 4 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月7日的回應
Janiaja,Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 優異

Jorge

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The facilities in the room where very appropriate. The room size was great. Excellent for long stays.
於 2024 年 3 月住了 13 晚
Bekki Salamon - Maslar 於 2024年4月7日的回應
Jorge, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

Shakir

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was nice
於 2024 年 3 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月1日的回應
Shakir, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were Highly impressed with this property and staff A for cleanliness and professionalism also,the breakfast was wonderful
於 2024 年 3 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月1日的回應
William, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

Alessandra

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience!
於 2024 年 3 月住了 3 晚
Bekki Salamon - Maslar 於 2024年4月1日的回應
Alessandra, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

8/10 不錯

De'Vryon

親子同遊
讚好:整潔度、職員與服務和設施服務
Staff was attentive. Room was smaller than I expected for a suite compared to other locations
於 2024 年 3 月住了 2 晚
Bekki Salamon - Maslar 於 2024年4月1日的回應
De'vryon,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

Ally

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the finest staff i have come across It snowed at night and my car was frosted in the morning. I asked devon(i think that was his name) a gentlemen who worked there if he had a scrapper. He replied yes and got one. Instead of givong it to me he cleaned and scraped the frost of my car himself. Simcerely thankful for an amazing stay! Will surely come back
於 2024 年 3 月住了 1 晚
Bekki Salamon - Maslar 於 2024年4月1日的回應
Ally, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. Our staff are all true assets to the team for sure, thank you for letting us know about how well they treated you. I truly hope we can host you again on your next travels to the area.

6/10 一般

Jose Antonio (Laredo,)

商務旅客
不滿:整潔度和住宿狀況
Old, not well maintained, insects in bathroom
於 2024 年 2 月住了 4 晚
Bekki Salamon - Maslar 於 2024年3月5日的回應
Jose Antonio, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 優異

Ayla

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff, great location convenience, property was very clean
於 2024 年 2 月住了 1 晚
Bekki Salamon - Maslar 於 2024年2月27日的回應
Ayla, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

6/10 一般

Natalie

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 2 月住了 1 晚
Bekki Salamon - Maslar 於 2024年2月26日的回應
Natalie, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

Ronica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The propwrty was the cleanest hotel ive ever stayed in.
於 2024 年 2 月住了 1 晚
Bekki Salamon - Maslar 於 2024年2月23日的回應
Ronica, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

Vernon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Bekki Salamon - Maslar 於 2024年2月20日的回應
Vernon,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

Kuwanakia

於 2024 年 2 月住了 1 晚
Bekki Salamon - Maslar 於 2024年2月20日的回應
Kuwanakia, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

4/10 欠佳

Milena

讚好:職員與服務
不滿:整潔度和設施服務
El servicio de limpieza es cada tres días y de muuuuuuuy mala calidad. Dejaron partes sucias
於 2024 年 2 月住了 6 晚
Bekki Salamon - Maslar 於 2024年2月20日的回應
Milena, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

4/10 欠佳

Glenna

於 2024 年 2 月住了 2 晚
Bekki Salamon - Maslar 於 2024年4月1日的回應
Glenna, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

WKL

讚好:整潔度、職員與服務和住宿狀況
We highly recommend
於 2024 年 1 月住了 5 晚
Bekki Salamon - Maslar 於 2024年2月5日的回應
WKL, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

4/10 欠佳

Robert

商務旅客
讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Bekki Salamon 於 2024年2月5日的回應
Robert, Thank you for your feedback about your recent stay with us. While this is not the best review, we want to thank you and ask for your input on what you think we can do better? If we don't know what any of the issues were, we are not able to improve upon it for next time. Nonetheless, I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 優異

Judith

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I would definitely stay here again. Made my trip easy and comfortable.
於 2024 年 1 月住了 3 晚
Bekki Salamon - Maslar 於 2024年1月31日的回應
Judith, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 欠佳

cindy

伴侶同遊
不滿:整潔度
Towels were stained and the blanket had other peoples hair on it. Room was a good size, shower had good water pressure
於 2024 年 1 月住了 3 晚
Bekki Salamon - Maslar 於 2024年1月31日的回應
Cindy, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 優異

tremaine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My stay was amazing. The staff was friendly and the room clean. I will visit again
於 2024 年 1 月住了 2 晚
Bekki Salamon - Maslar 於 2024年1月31日的回應
Tremaine, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月26日的回應
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 欠佳

Dajah

家人同遊
讚好:職員與服務
於 2024 年 1 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月17日的回應
Dajeh, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know your thoughts on our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

8/10 不錯

Bruce

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
於 2024 年 1 月住了 3 晚
Bekki Salamon - Maslar 於 2024年1月17日的回應
Bruce, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

James

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Bekki Salamon - Maslar 於 2024年1月17日的回應
James, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

4/10 欠佳

Jeffrey a

家人同遊
不滿:設施服務和住宿狀況
When we showed up there were no towels or bathroom convivences After a call downstairs it was taken care of but seemed like the room was not prepared at all
於 2024 年 1 月住了 2 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Jeffrey,Thank you for your feedback about your recent stay with us. I am sorry you came into you room like this. I have followed up with my Housekeeping Department about this as this is not the norm for a guest to find a room like this. I truly hope you give us another chance in the future.

10/10 優異

Terry

讚好:整潔度、職員與服務和住宿狀況
How close it was to everything that encountered my Cleveland experience. Nicely done Marriott!
於 2024 年 1 月住了 3 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Terry, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

8/10 不錯

Carolyn

家人同遊
讚好:整潔度、職員與服務和設施服務
於 2024 年 1 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Carolyn,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

6/10 一般

Marquita

家人同遊
讚好:職員與服務
不滿:整潔度
Outdated
於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Marquita, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 優異

Jasmine

於 2024 年 1 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Jasmine, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area

10/10 優異

Valencia

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Valencia, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

2/10 很差

Denisha

伴侶同遊
不滿:住宿狀況
Will not stay here again
於 2023 年 12 月住了 2 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Denisha, Thank you for your feedback about your recent stay with us but I have to ask what exactly was so bad that it warranted a score of 1 out of 5. We look to these reviews as feedback, and we can only fix and change what things are brought to our attention. Had we known something was not right we would have loved the opportunity to fix it while you were still in house to make your stay more comfortable with us. I truly hope you give us another chance in the future.

4/10 欠佳

Marilynn

於 2024 年 1 月住了 2 晚
Bekki Salamon - Maslar 於 2024年1月26日的回應
MarilynnThank you for your feedback about your recent stay with us but I have to ask what exactly was so bad that it warranted a score of 2. We look to these reviews as feedback, and we can only fix and change what things are brought to our attention. Had we known something was not right we would have loved the opportunity to fix it while you were still in house to make your stay more comfortable with us. I truly hope you give us another chance in the future.

8/10 不錯

Jasmyn

讚好:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Jasmyn, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

2/10 很差

Randall

讚好:整潔度、職員與服務和住宿狀況
The description of my room I booked was not correct on Orbitz web site.
於 2024 年 1 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Randall,Thank you for your feedback, would you mind sharing with me what does not match. As far as we know everything should match what the hotel offers but if you happened to find something wrong please let us know.

6/10 一般

Michael

於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Michael,Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

8/10 不錯

Anthony

於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Anthony, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

Darcell

於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2024年1月9日的回應
Darcell, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 優異

Thomas

於 2023 年 12 月住了 6 晚
Bekki Salamon - Maslar 於 2024年1月31日的回應
Thomas, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 優異

Dawn

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
My stay @ the hotel was rejuvenating & relaxing. My purpose for my stay was to escape from REALITY with my boyfriend & we enjoyed every moment of our stay. The only thing that I did not like was the $100 charge per night for incidentals.
於 2023 年 12 月住了 2 晚
Bekki Salamon - Maslar 於 2023年12月27日的回應
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. Please know that is our policy to hold the 100 incidental fee for all guests, but it does release as soon as you check out. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

2/10 很差

D J

於 2023 年 12 月住了 2 晚
Bekki Salamon - Maslar 於 2023年12月26日的回應
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

2/10 很差

Dyani

不滿:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Bekki Salamon - Maslar 於 2023年12月26日的回應
Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

8/10 不錯

Mark

於 2023 年 12 月住了 2 晚
Bekki Salamon - Maslar 於 2023年12月26日的回應
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

8/10 不錯

Suellyn

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Bekki Salamon - Maslar 於 2023年12月26日的回應
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.