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克里夫蘭梅菲爾德高地比奇伍德駐橋套房公寓酒店 (IHG 旗下酒店)的評價

3 out of 5
克里夫蘭梅菲爾德高地比奇伍德駐橋套房公寓酒店 (IHG 旗下酒店)
6103 Landerhaven Drive, Mayfield Heights, OH

評價

8.2

很好

10 分評分，優異；847 則評價中有 420 則" "
8 分評分，不錯；847 則評價中有 220 則" "
6 分評分，一般；847 則評價中有 105 則" "
4 分評分，欠佳；847 則評價中有 47 則" "
2 分評分，很差；847 則評價中有 55 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店周围环境非常好
酒店设施非常好，早餐挺好的，厨房用品一应俱全，适合与家人一起度假居住。

10/10 優異

Barbara

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet, comfortable
於 2024 年 4 月住了 3 晚
StayBridge 於 2024年4月13日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 優異

Deanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff!
於 2024 年 4 月住了 1 晚
StayBridge 於 2024年4月13日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 優異

Zack

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is great. Close to restaurants. Kitchen and fridge in room, what else could you possibly need?
於 2024 年 4 月住了 1 晚
StayBridge 於 2024年4月13日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

8/10 不錯

JIM

家人同遊
讚好：整潔度、設施服務和住宿狀況
Property was clean and had many amenities.
於 2024 年 4 月住了 1 晚
StayBridge 於 2024年4月13日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

4/10 欠佳

Aman

不滿：整潔度
於 2024 年 3 月住了 1 晚
StayBridge 於 2024年4月13日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

2/10 很差

Sara

不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible service
於 2024 年 2 月住了 1 晚
StayBridge 於 2024年4月13日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

8/10 不錯

Stephany

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
StayBridge 於 2024年4月13日的回應
Thank you so much for writing a comment. We really appreciate you taking the time to do so. We are so glad your short stay went well. We hope to see you in the future.Staybridge Suites

10/10 優異

Jasmine (Powell)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great!!!
於 2024 年 2 月住了 1 晚
StayBridge 於 2024年4月13日的回應
Thank you so much for writing a comment. We really appreciate you taking the time to do so. We are so glad your short stay went well. We hope to see you in the future.

10/10 優異

Shawn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hope to Stay longer @ StayBridge.
Awesome stay, super easy check in!!, Accommodations for our kids was very nice. Even though there was enhancements and construction being done, the staff kept everyone engaged with evening social dinners and raffles for additional points for members!!! The stay was an excellent retreat!!!
於 2024 年 1 月住了 4 晚
Chrissy 於 2024年2月2日的回應
Thanks for your response. We value your feedback. Glad you enjoyed your stay. We hope to see you again in the near future.

10/10 優異

john

於 2024 年 1 月住了 1 晚
StayBridge 於 2024年1月29日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

10/10 優異

Paula

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
StayBridge 於 2024年1月29日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

2/10 很差

Antasia

讚好：職員與服務
Fighting yelling someone had a weapon
於 2023 年 12 月住了 1 晚
StayBridge 於 2024年1月29日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
不滿：客房舒適度
Mediocre stay
We’ve stayed at this hotel previously and it was nice, but this time was an awful experience. From the construction of more than half the rooms on the floor, the smell of weed in the hallways, to the very uncomfortable beds, the mediocre breakfast, and the sink did not drain well. We actually checked out a day early (and we only had originally booked 2 nights), we didn’t want to pay the high rate they were charging. No where was this hotel worth the $200 a night fee. I’m not sure what has happened from the past, but this hotel has gone downhill. We only stayed because it was very close to family in the area. Will probably never stay again after this last trip.
於 2023 年 12 月住了 2 晚
StayBridge 於 2024年1月29日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

4/10 欠佳

Nunzio

於 2023 年 12 月住了 1 晚
StayBridge 於 2024年1月29日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

6/10 一般

Daphne

家人同遊
讚好：職員與服務
不滿：住宿狀況
So so
The hotel is under construction. We never heard it,so that wasn't a big deal, but our door wouldn't shut tight and we felt like anyone could break in. The bathroom wreaked of smoke smell and cannabis bad enough we all joked that maybe we would get a contact high. Breakfast was good and the last serving was extremely friendly and helpful.
於 2023 年 12 月住了 1 晚
StayBridge 於 2024年1月29日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

2/10 很差

Franna

家人同遊, 親子同遊
不滿：整潔度、設施服務和住宿狀況
Worst experience I’ve ever had !! Bug infested property .. I was so upset and disappointed!!
於 2023 年 12 月住了 2 晚
StayBridge 於 2024年1月1日的回應
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

4/10 欠佳

Gabriel

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2023 年 12 月住了 2 晚
StayBridge 於 2024年1月1日的回應
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

10/10 優異

William

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great... This place actually has a nightly social time with free food and drinks. I have already been here before and whenever I visit our Cleveland office I will stay here
於 2023 年 11 月住了 1 晚
StayBridge 於 2023年11月28日的回應
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

10/10 優異

DENNIS

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay!
I was on a business trip and this is my go-to place to stay. The rooms very clean and the breakfast and complimentary happy hour food is great. I will look for further Staybridge Suites again while traveling
於 2023 年 11 月住了 4 晚
StayBridge 於 2023年11月28日的回應
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

8/10 不錯

David (Chantilly)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice happy hour 3 nights a week suitable to be a meal. Breakfast and happy hour were very good and serving staff was very good. Housekeeping could have been a little bit better, but not bad.
於 2023 年 10 月住了 7 晚
StayBridge 於 2023年11月28日的回應
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

10/10 優異

Janay

於 2023 年 10 月住了 1 晚
StayBridge 於 2023年11月28日的回應
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bed was the most comfortable I have ever experienced at a hotel! Beautiful room
於 2023 年 10 月住了 1 晚
StayBridge 於 2023年10月20日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

10/10 優異

Sandra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The best
於 2023 年 9 月住了 1 晚
StayBridge 於 2023年10月20日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

6/10 一般

R. Steve

於 2023 年 9 月住了 4 晚
StayBridge 於 2023年10月20日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very disappointed on the rating we received and are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.Thank you for staying with us as we hope that we can better serve you next time. Sincerely, Staybridge Suites

8/10 不錯

Christina

讚好：職員與服務和客房舒適度
不滿：整潔度
Neato
Not as clean as it could be but overal not bad
於 2023 年 9 月住了 1 晚
StayBridge 於 2023年9月26日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

6/10 一般

真實旅客

不滿：整潔度
Mixed bag
Pros: Convenient location for us, spacious accommodation Cons: musty, unpleasant odor in room that stayed because windows are sealed shut Room and public space cleaning was poor- dusty room, soiled elevator
於 2023 年 9 月住了 1 晚
StayBridge 於 2023年9月26日的回應
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.Staybridge Suites

10/10 優異

Alicia

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I have stayed at this hotel before. It is very nice and located near work.
於 2023 年 9 月住了 1 晚
StayBridge 於 2023年9月26日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

8/10 不錯

Glenna

於 2023 年 9 月住了 1 晚
StayBridge 於 2023年10月20日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very disappointed on the rating we received and are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.Thank you for staying with us as we hope that we can better serve you next time. Sincerely, Staybridge Suites

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度
Service was good - but room had sticky floors, stains on couch, tv remote held together by tape. Very loud - dogs, babies and a party accross and down the hall sounded like they were right next door :(
於 2023 年 9 月住了 2 晚
StayBridge 於 2023年9月26日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

10/10 優異

Joe

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 11 晚
StayBridge 於 2023年9月26日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

10/10 優異

Lindsay

於 2023 年 9 月住了 1 晚
StayBridge 於 2023年9月26日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 優異

Monte

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Due to this being an emergency situation, the Staybridge Suites was EXCELLENT ! Only wish breakfast was out on time because I had to stop for breakfast because it was not put out as advertised on time.
於 2023 年 8 月住了 4 晚
StayBridge 於 2023年9月26日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

4/10 欠佳

Ashlie

於 2023 年 8 月住了 1 晚
StayBridge 於 2023年9月26日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

10/10 優異

RANDALL

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great service very clean building
於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月31日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

2/10 很差

Peter

於 2023 年 7 月住了 2 晚
Christina 於 2023年8月24日的回應
Good morning, I am sorry to hear that, we strive for excellence. Please feel free to give us another try in the future.

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really a nice room and property. Would stay there again.
於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月18日的回應
Thank you so much for your great comments. We are so glad your stay with us was a positive one. We hope to see you in the future.

6/10 一般

Mary E

於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月18日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely,Staybridge Suites

10/10 優異

Paula

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月18日的回應
Thank you so much for your great comments. We are so glad your stay with us was a positive one and that you enjoyed the set up of the suites. We hope to see you in the future.

10/10 優異

Sabrina

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice staff everyone was friendly and helpful room was clean peaceful and quiet
於 2023 年 8 月住了 1 晚
Christina 於 2023年8月15日的回應
Good morning, we hope to see you back here soon. Have a wonderful day

10/10 優異

Alan

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月18日的回應
Thank you so much for your great comments. We are so glad your stay with us was a positive one and that you enjoyed the setup of the suites. We hope to see you in the future.

2/10 很差

arthur (miami)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
My daughter slept in the room with the two beds and saw a live bed bug in her bed sheet after she checked why she was itching in her thigh. The kingsize bed in the other bedroom where I slept was soft and sagging in the middle where my main body weight is that I woke up with body ache. The microwave door is coming apart/broken. There is no tv remote in the living room. Somebody from the staff knocked at the door at 9:30 a.m. and asked if we are not leaving yet. As I know, check out is at 11am. We checked-in late at midnight and very tired from the long drive and just wanted a good night rest. So disappointed.
於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月11日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely, Staybridge Suites

10/10 優異

STACI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
StayBridge 於 2023年8月11日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 優異

Neoma

多人同遊
讚好：整潔度、設施服務和住宿狀況
The first room we were assigned wasn't clean but the hotel clerk quickly gave us a new room. The hotel was nice and clean and everyone was friendly.
於 2023 年 7 月住了 1 晚
StayBridge 於 2023年8月11日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

10/10 優異

Sheena

於 2023 年 7 月住了 1 晚
StayBridge 於 2023年8月18日的回應
Thank you so much for your great comments. We are so glad your stay with us was a positive one and that you enjoyed the set up of the suites. We hope to see you in the future.

10/10 優異

Jacob

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The complimentary social hour Monday through Wednesday was amazing, something ive not seen at any other hotel before. room and property was very clean and the staff was amazing. cannot be beat for the price. would recommend to anyone.
於 2023 年 7 月住了 3 晚
StayBridge 於 2023年8月11日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

10/10 優異

RANDALL

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great location very nice room
於 2023 年 7 月住了 1 晚
StayBridge 於 2023年7月27日的回應
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Managment

2/10 很差

Taijha

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
A stay from hell
Upon check in my room was not ready. I reserved a kind bed and was given a double bed which is not what I paid for. The system Cept freezing so I was double charged for my room
於 2023 年 7 月住了 1 晚
StayBridge 於 2023年7月27日的回應
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.Sincerely, Staybridge Suites

6/10 一般

Emily

於 2023 年 7 月住了 3 晚
StayBridge 於 2023年8月11日的回應
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely, Staybridge Suites

2/10 很差

MAQUEDA (Sanford)

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The room they gave us was dirty. The bed wasnt made, the room smelled horrible and there was plastic wrappers all over. They then gave us a new room with bad plumbing. The water doesn’t go down the drain while in the shower. When we checked out and complained about the plumbing the reaponse was "oh, thank youfor telling us". I would really like to be reimbursed for this horrible experience that was dismiised like it's the norm.
於 2023 年 7 月住了 1 晚
StayBridge 於 2023年7月27日的回應
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.Kind Regards, Staybridge Suites