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溫德姆克利夫蘭機場酒店的評價

3.5 out of 5
溫德姆克利夫蘭機場酒店
4277 W 150th St, Cleveland, OH

評價

7.2

不錯

10 分評分，優異；1045 則評價中有 335 則" "
8 分評分，不錯；1045 則評價中有 269 則" "
6 分評分，一般；1045 則評價中有 182 則" "
4 分評分，欠佳；1045 則評價中有 116 則" "
2 分評分，很差；1045 則評價中有 143 則" "

7.6/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Ai

讚好：職員與服務
於 2023 年 9 月住了 1 晚
adil 於 2023年9月23日的回應
We appreciate your feedback and staying with us, Thank you,

8/10 不錯

Kuo Hsun

於 2023 年 7 月住了 1 晚
adil 於 2023年7月3日的回應
Thank you for your feed back and staying with us,regardsadil

6/10 一般

qilu

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 1 月住了 1 晚
adil 於 2022年1月25日的回應
thank you for staying with us and for your feed back,

8/10 不錯

Miguel

商務旅客
不滿：設施服務和住宿狀況
The hotel had free parking, which was good. The staff were not friendly at all. The pool was empty completely. The elevators were not working properly. The floors were wet inside the and the hallways. The room was very clean and comfy, but definitely not staying in this hotel. Also they have banquets or parties on the first floor and it’s always busy.
於 2024 年 5 月住了 2 晚
adil 於 2024年5月23日的回應
we appreciate your feedback and staying with us, thank you,

6/10 一般

Xiaogang (Lexington)

讚好：整潔度
不滿：職員與服務和住宿狀況
Confusing floor layout, need to take different elevator, but was not clearly marked or explained by the front desk. Check in took long time
於 2024 年 5 月住了 1 晚
adil 於 2024年5月22日的回應
we appreciate your feedback and staying with us, thank you,

8/10 不錯

Richard J.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Laid back atmosphere. Competent and cordial staff. Sometimes hot water in the shower wasn’t forthcoming. Excellent shuttle service to the Cleveland Airport. Price for a room quite reasonable.
於 2024 年 5 月住了 2 晚
adil 於 2024年5月20日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Bill

讚好：住宿狀況
Pleasant employees
於 2024 年 5 月住了 1 晚
adil 於 2024年5月11日的回應
we appreciate your feedback and staying with us, thank you,

8/10 不錯

Richard J.

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Reasonable price and location
於 2024 年 5 月住了 3 晚
adil 於 2024年5月8日的回應
we appreciate your feedback and staying with us, thank you,

6/10 一般

Beth

於 2024 年 5 月住了 1 晚
adil 於 2024年5月6日的回應
we appreciate your feedback and staying with us, thank you,

6/10 一般

Beth

多人同遊
Sink didn't drane. Toilet didn't not flush unless you held the handle down. Rooms with loud music or TV playing late.
於 2024 年 5 月住了 1 晚
adil 於 2024年5月6日的回應
we appreciate your feedback and staying with us, thank you,

6/10 一般

Terri

伴侶同遊
讚好：整潔度
不滿：職員與服務
Front desk not helpful to explain where our room was.
於 2024 年 4 月住了 1 晚
adil 於 2024年5月4日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Catherine

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très bel hôtel près de l aéroport
於 2024 年 5 月住了 1 晚
adil 於 2024年5月4日的回應
we appreciate your feedback and staying with us, thank you,

2/10 很差

Ravinder

不滿：整潔度、職員與服務和住宿狀況
Air conditioning not working . Property not cleaned
於 2024 年 5 月住了 1 晚
adil 於 2024年5月4日的回應
we apologize for the inconvenience caused,

8/10 不錯

julie

於 2024 年 4 月住了 1 晚
adil 於 2024年5月20日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Uyen

於 2024 年 4 月住了 1 晚
adil 於 2024年5月20日的回應
we appreciate your feedback and staying with us, thank you,

4/10 欠佳

panzetta

不滿：住宿狀況
nothing really
於 2024 年 4 月住了 7 晚
adil 於 2024年4月29日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Araina

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoy my stay here every time I come to Ohio. I’m a travel nurse and I love staying here.only thing i didn’t like was when I went to my room the hallway had dirty towels and a big trash bag in the hallway. The front desk took care of it immediately. Thanks!!!
於 2024 年 4 月住了 1 晚
adil 於 2024年4月28日的回應
we appreciate your feedback and staying with us, thank you,

6/10 一般

Donald

讚好：職員與服務和設施服務
Hotel room had a smell and the there were unsightly stains on the furniture!!
於 2024 年 4 月住了 1 晚
adil 於 2024年4月28日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Linda

於 2024 年 4 月住了 1 晚
adil 於 2024年5月20日的回應
we appreciate your feedback and staying with us, thank you,

2/10 很差

Melissa

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very run down and dirty. Check in was at 3, however when we tried to check in at 6pm they said they didn’t have a room ready for us yet.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月27日的回應
we apologize for the inconvenience caused due to some internal issues,

2/10 很差

Karen

不滿：職員與服務
於 2024 年 4 月住了 1 晚
adil 於 2024年4月24日的回應
we apologize for the inconvenience caused,

10/10 優異

Princy

讚好：設施服務和住宿狀況
Great, I always go and stay there. Very conveniently located.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月23日的回應
we appreciate your feedback ans staying with us,

8/10 不錯

Robert (Belvidere)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚
adil 於 2024年4月23日的回應
we appreciate your feedback ans staying with us,

2/10 很差

Timothy

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
1st room smelled of smoke. There was a room flooding on the same floor. I moved to another room. Both had huge water damaged ceilings. The smoke alarm had a plastic bag over it so people could smoke. There was a sump pump removing water to the sewer no guarding around it. Dangerous. I saw 2 ferral cats and a huge raccoon at 9 pm on side of building. There was NO hot water to shower or wash hands in sink. Total neglected facility. Upper Mgt must never visit, or they stop caring. Older buildings dont shouldnt mean neglected buildings unless thats what the Managent allows. Ashame.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月20日的回應
we apologize for the inconvenience caused,

8/10 不錯

chris

不滿：住宿狀況
於 2024 年 4 月住了 1 晚
adil 於 2024年4月19日的回應
we appreciate your feedback ans staying with us,

2/10 很差

Ravinder

不滿：整潔度、職員與服務和住宿狀況
Room was not clean pillows were stinky, toilet were not not clean properly , not even vacuum properly.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月18日的回應
we apologize for the inconvenience caused,

6/10 一般

Philip

家人同遊
讚好：整潔度和職員與服務
Site is under construction
於 2024 年 4 月住了 1 晚
adil 於 2024年4月18日的回應
we appreciate your feedback ans staying with us, site is not under construction but installing Tesla Charging stations,

2/10 很差

Madhukar

家人同遊
不滿：整潔度和職員與服務
Checked in morning to find the beds/room in a very bad state, with cigarette buts on the bed and table. No bath towels. The front desk receptionist was rude..
於 2024 年 4 月住了 1 晚
adil 於 2024年4月18日的回應
we apologize for the inconvenience caused, we are looking into your concern ,

8/10 不錯

John

伴侶同遊, 商務旅客
讚好：整潔度和設施服務
Room was nice however floors were not to bad but you can tell was not vacuumed before our stay. Bedding had some sort of large stain on the comforter. Didn't see it the first night stay as it was on the inside of the comforter but next night as I pulled comforter back towards foot of bed I seen it was somewhat disgusting. Hotel main management was very pleasant however desk clerks didn't seem to want to be there. No smiles, nothing friendly about them.
於 2024 年 4 月住了 3 晚
adil 於 2024年4月15日的回應
we appreciate your feedback and staying with us, thank you,

8/10 不錯

William

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to airport.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月15日的回應
we appreciate your feedback and staying with us, thank you,

4/10 欠佳

Jason

不滿：整潔度、職員與服務和住宿狀況
Short staffed, hotel is ragged out, waited half a day for fresh towel's, room keys didn’t work waited in line 30 mins to get new ones along with numerous other guests.
於 2024 年 4 月住了 2 晚
adil 於 2024年4月18日的回應
we appreciate your feedback ans staying with us,

4/10 欠佳

Ebony (Monroeville)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Don’t let the nice lobby fool you. The hotel is severely outdated and understaffed. You can fix staffing with better management, but the furniture, mattresses and general decor need updated asap. And because of the short staff you are likely to find your room not fully clean when you arrive and no help when you get there. Avoid if you can.
於 2024 年 4 月住了 2 晚
adil 於 2024年4月15日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Stephen

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel accommodations and staff were great for our 'solar eclipse' visit with friends in Cleveland. We brought a guest who was also impressed with the facility and services. We enjoyed the lovely lobby but didn't get to the 9a-9pm pool/ whirlpool facility due to having a couple of busy and tiring days. Walking in the neighborhood gave us a local option for breakfast! Was great!
於 2024 年 4 月住了 2 晚
adil 於 2024年4月14日的回應
we appreciate your feedback and staying with us, thank you,

8/10 不錯

Justin (Saginaw)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
adil 於 2024年4月14日的回應
we appreciate your feedback and staying with us, thank you,

4/10 欠佳

Melvin

伴侶同遊
讚好：整潔度和設施服務
不滿：住宿狀況
We stayed at this lodging six months ago - chosen mostly for the convenience of parking our car and the free shuttle to the airport. We parked the car in the back, our room key did NOT open the back door. We found at the desk that no return transportation was offered after 11. We arrive back at 1 am. The front desk clerk was a new hire and unable to answer many of questions. We could not find any pen or paper in the room or directory of services, The phone was not labeled with any speed dial numbers - ie for the front desk, a wake up call etc. The bed was only made with two sheets on it - no blanket and no duvet. We asked for a wake up call at 3:15 am It came at 2:45 am, 2:50 am and 2:55 am. We were very disappointed to not receive the service we expected.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月11日的回應
we appreciate your feedback and staying with us, we have looked into all your concern,

10/10 優異

Meredith

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
helpful staff! I recommend and would stay agian.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月10日的回應
we appreciate your feedback and staying with us,

2/10 很差

Naim

家人同遊
不滿：整潔度和住宿狀況
Right when I stepped inside the hotel, I was greeted with an entrance permeated by the scent of something old and unclean with an atmosphere that indicates neglect or poor maintenance. I immediately had an impression of discomfort or dissatisfaction but since I already paid for my stay, I had to carry on. The room was dirty and the bathroom had a sliding that gets stuck. My daughter went in and was unable to get out. I had to force the sliding open to get her out. There was no hot or warm water either. The water was icy cold both for the sink and the shower. My recommendation is to avoid this hotel at all cost.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月10日的回應
we apologize for the inconvenience cuased,

4/10 欠佳

Paul

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
adil 於 2024年4月11日的回應
we appreciate your feedback and staying with us,

4/10 欠佳

Melissa

伴侶同遊
不滿：整潔度和住宿狀況
One of the two staff members working at the front desk seemingly had received no training prior to attempting to check in guests. There was a long line of people waiting to be checked in and people waiting to pay for parking. Guest parking is not guaranteed due to the lot being open to travelers not staying at the hotel. Two of three elevators were out of service, and the one in-service was dimly lit and shook as it traveled between floors. There were dead insects on the windowsill in the room. The shower light did not work. The rate charged was higher than the maximum rate listed on the information posted on the door in the room. There were coffee and tea packets in the room but no coffee maker. The shower was lukewarm at best when the faucet was turned all the way up.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月10日的回應
we apologize for the inconvenience cauesd,

2/10 很差

Emily

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
JACUZZI RASH!!! DO NOT USE JACUZZI. stayed here around the time of the eclipse. They had put us into a MAINTENANCE room. No bathroom door, the thermostat did not work, there was old food in our fridge, one blanket(two beds) and the blanket they brought had PEE stains.We were offered a new room after the door incident but it was just me and my mom so we weren’t to concerned we already got settled in to our room after driving hours, but the list just kept growing. i found myself covered in a rash when i got home. covered. absolutely disgusting the jacuzzi was obviously not taken care of one bit. and we got a ticket because the front desk did not ask for our plate. It has been almost two weeks i’ve spoken to the general manager before we left he gave us his card to help out but i still have not received a refund. i paid 200$ .To stay in that… it’s absolute insanity. extremely understaffed although front desk ladies were very nice.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月18日的回應
we appreciate your feedback ans staying with us,

2/10 很差

Thomas

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
No hot water. Dirty. Ran down. Pick another place!
於 2024 年 4 月住了 1 晚
adil 於 2024年4月9日的回應
we apologize for the inconvenience caused,

6/10 一般

william (Corona)

多人同遊
讚好：設施服務
不滿：住宿狀況
Luke warm water… staff was kind but no explanation. Since it was just an overnighter the one thing we really wanted was a hot shower.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月8日的回應
We appreciate your feedback and staying with us, Thank you, due to a pressure issue the hot water took little over three minutes to arrive, we are addressing this issue,

4/10 欠佳

Elinor

The airport shuttle was late. My keycard didn’t work.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月9日的回應
we apologize for the inconvenience caused,

8/10 不錯

Alan

於 2024 年 4 月住了 1 晚
adil 於 2024年4月28日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Danielle (Maumee)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to the airport, very nice , friendly staff , indoor pool and workout facility nice , hot tub , transport to the airport
於 2024 年 3 月住了 1 晚
adil 於 2024年4月7日的回應
We appreciate your feedback and staying with us, Thank you,

6/10 一般

Kevin

親子同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
We had a person knocking on doors saying housekeeping at 1030pm when we were trying to sleep for a 4am wakeup for a flight. Then he just keyed into our room. We were a little shook up after that and didnt really go back to sleep.
於 2024 年 4 月住了 1 晚
adil 於 2024年4月7日的回應
we appreciate your feedback and staying with us, thank you,

8/10 不錯

Yeong

於 2024 年 4 月住了 1 晚
adil 於 2024年4月23日的回應
we appreciate your feedback ans staying with us,

10/10 優異

Valerie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the cleanliness of the hotel and rooms. The beds were very comfortable. I had a room with double beds and the room was still very large.
於 2024 年 3 月住了 3 晚
adil 於 2024年4月2日的回應
we appreciate your feedback and staying with us, thank you,

10/10 優異

Zooleika

讚好：整潔度、職員與服務和住宿狀況
Muy buena la recomiendo.lo unico es que no avia microondas. Pero de lo demás todo bien
於 2024 年 3 月住了 2 晚
adil 於 2024年4月1日的回應
we appreciate your feedback and staying with us,

8/10 不錯

Ann

家人同遊
讚好：設施服務
Front desk was unfriendly. Hair all over the bed and bathroom floor.
於 2024 年 3 月住了 1 晚
adil 於 2024年3月31日的回應
we appreciate your feedback and staying with us,