豪華開放式套房, 1 張特大雙人床及 1 張梳化床, 露台, 湖景 | 陽台景觀

派克南凱富全套房酒店的評價

2.5 out of 5
派克南凱富全套房酒店
931 South Ave, Colonial Heights, VA

評價

8.0

很好

10 分評分,優異;806 則評價中有 342 則" "
8 分評分,不錯;806 則評價中有 242 則" "
6 分評分,一般;806 則評價中有 120 則" "
4 分評分,欠佳;806 則評價中有 55 則" "
2 分評分,很差;806 則評價中有 47 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Justin

讚好:整潔度、職員與服務和住宿狀況
A bit dated, but otherwise clean and convenient location
於 2024 年 5 月住了 1 晚

10/10 優異

charles

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable. Nice staff. Great coffee and breakfast. Great price too
於 2024 年 5 月住了 1 晚

10/10 優異

Wayne

伴侶同遊
讚好:整潔度和職員與服務
Very kind, courteous, & efficient staff at check in.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日的回應
Hello Wayne,We're delighted to hear that you found our team kind, courteous, and efficient during your check-in. Your satisfaction is our priority, and we're pleased to know that our staff helped make your stay enjoyable. Thank you for taking the time to share your positive experience with us.

6/10 一般

Jocelyn

讚好:職員與服務和住宿狀況
Overall this was a decent experience. The shower and bathroom could have been cleaner, there was other peoples hair and stubble left behind. Every time they made breakfast the whole hotel smelt to high heaven. The front staff was professional and friendly.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日的回應
Hello Jocelyn, We appreciate you sharing your thoughts on your recent stay with us. We're glad to hear you found our front staff to be professional and friendly. Your feedback regarding the cleanliness of the bathroom and breakfast aroma has been duly noted for our improvement efforts. Thank you for choosing to stay with us.

4/10 欠佳

Rovesha

不滿:整潔度和住宿狀況
It was not a good visit, I will not stay at this location again
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月1日的回應
Hello Rovesha, We regret to hear that your experience did not meet expectations. For any further feedback or concerns, please reach out to our management team. We appreciate your input and hope to welcome you back in the future for an improved stay.

10/10 優異

Frank

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is my go to place when I come to the area for work so convient
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月26日的回應
Hello Frank,We're pleased to know you consider our hotel your top choice during your work trips in the area! Your loyalty is truly appreciated, and we look forward to welcoming you back for another convenient stay in the future.

10/10 優異

Kay

讚好:整潔度、職員與服務和住宿狀況
Excellent staff, ckean well kept room.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Kay,We are delighted to hear that you found our staff excellent and room well kept during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

8/10 不錯

Lena (Washington)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Lena, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the location
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月15日的回應
Hello Thomas,We appreciate you highlighting our convenient location. Please feel free to reach out to our management team for any further assistance. Safe travels!

10/10 優異

Frank

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Closer to every thing
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月13日的回應
Hello Frank,We're pleased you found our location convenient for your needs during your stay. We strive to offer a central location for our guests' convenience. If you have any further feedback, please reach out to us directly.

8/10 不錯

Daisy

讚好:整潔度、職員與服務和住宿狀況
A
於 2024 年 1 月住了 2 晚
Manager 於 2024年4月12日的回應
Hello Daisy,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

8/10 不錯

Stephanie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very nice, the room was comfortable, the hotel is conveniently located to many stores & restaurants. The only issue that we had was getting into our room with the room keys. Almost every time we came back to our room from being out, the keys would not work. Back down to the desk for new keys or they would reprogram them ( sometimes it took several tries per incident), Just very annoying.
於 2024 年 3 月住了 4 晚
Manager 於 2024年4月9日的回應
Hello Stephanie,We apologize for the inconvenience you experienced with your room keys during your stay. We appreciate your positive feedback about our staff, comfortable rooms, and convenient location to local amenities. It's valuable feedback that we will address internally to improve our services.

2/10 很差

Emily

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello Emily, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.

10/10 優異

Fabian

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日的回應
Hello Fabian,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 優異

Litashia

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
N/a
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月27日的回應
Hello Litashia,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 優異

jeannette

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly especially the housekeeping team. Breakfast was not good
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello jeannette,We appreciate your kind feedback about our friendly staff and housekeeping team. We'll share your comments regarding breakfast with the relevant team for their review and improvement. Your input is valuable to us as we strive to enhance our guests' experience. Thank you for choosing to stay with us.

10/10 優異

aisha

讚好:整潔度、職員與服務和住宿狀況
Great
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月15日的回應
Hello aisha,We appreciate your positive feedback and are thrilled to hear you had a great experience at our hotel. Our team strives to provide exceptional service to all our guests and we are delighted to know we met your expectations. Your satisfaction is our top priority and we look forward to welcoming you back in the future.

4/10 欠佳

Kim

伴侶同遊
After checking in we found out the only elevator in the building was not working. We had to carry our luggage up four flights of stairs and we are 70 years old. Not fun! Then we finally made it up to our room and the key cards did not work! Had to walk back down four flights of stairs to get new keys then back up four flights to finally get into our room. Not the experience I expected for sure.!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月14日的回應
Hello Kim, We apologize for the inconvenience you experienced during your stay. Our team is working on resolving the elevator issue promptly. Your feedback is valuable for us to improve our services. We hope you will consider staying with us again in the future.

2/10 很差

Gabrielle

親子同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
The staff are not respectful of others privacy or room. THE ONLY PEOPLE NICE ARE THE REAL WORKERS WHICH ARE THE HOUSEKEEPING! They were the most nice and caring and respectful people there! LOVE HOW THEY WOULD ASK IF YOU NEED ROOM CLEANED AND HELP TAKE TRASH OUT FOR YOU! The bathrooms were not fully cleaned and would have hair and dirt everywhere. My phone fell behind the bed and NOTHING BUT HAIR AND DIRT WAS PILED UP! Carpet was not too bad except our white socks were black socks after walking on them for the day. The lady at breakfast was mean to my kids she yelled at them for getting their own food and remind you my kids are 11 and 9!!!! So MORE THAN capable of getting their own food!! Just would NOT RECOMMEND! Not to mention LOUD PEOPLE down in the conference room, throwing a birthday party randomly and having the kids running everywhere through the entrance halls! Do NOT stay NOT WORTH THE TIME OR MONEY!
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月6日的回應
Hello Gabrielle, We appreciate your feedback regarding our hardworking housekeeping team. Your comments about their dedication are truly valued. For future stays, please feel free to reach out to the management team with any concerns to ensure your comfort and satisfaction are met to the highest standards.

8/10 不錯

Tharany

於 2024 年 3 月住了 2 晚
Manager 於 2024年3月24日的回應
Hello Tharany,We're delighted to hear that you had a pleasant stay with us. If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another enjoyable experience!

6/10 一般

Jennifer

讚好:住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello Jennifer, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback from your experience, as we always aim to improve our services for our guests. We hope to welcome you back in the future for a better stay.

10/10 優異

Saffiroon

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent location, close to shopping and dining. This property is next to a very stinky lake, really off putting smell. Once in, the person at the front desk was amazing, friendly, helpful and insightful. Really appreciated his help. The room was clean and the bathroom was great! The only thing was the water pressure was low, but overall great experience. Very nice and convenient that there was room delivery pizza service! Pizza was great!
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Saffiroon,We are pleased to hear that you enjoyed our convenient location and the exceptional service provided by our front desk staff. We appreciate your feedback regarding the water pressure and the lake nearby. It's wonderful to know you found the room clean and the bathroom satisfactory. We are glad you liked our room service pizza. Thank you for sharing your experience with us!

2/10 很差

Jerron

家人同遊
不滿:職員與服務和設施服務
Terrible experience with very unprofessional staff. The check-in staff did a terrible job attempting to get us to our room. There were 2 people working at the time, both weren't knowledgeable of the procedure and both showed a lack of professionalism. They ended up giving us the key to another families room under the impression that it was our room at 2am in the morning. We walked in on the family!! We will not be returning to this property ever.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Jerron, We're sorry to hear about your experience, and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will address this issue with our team to ensure it doesn't happen again. Thank you for bringing this to our attention.

2/10 很差

NiChele

親子同遊, 商務旅客
不滿:整潔度、設施服務和住宿狀況
This property was NOT what I expected. There was duct tape on the elevator door, holes in the bed linen, broken lamps, and very noisy.
Manager 於 2024年2月21日的回應
Hello NiChele, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comments have been shared with the relevant teams for their review and necessary improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 欠佳

Crystal

I stayed on the fourth floor on 2/14/24 and the room next to mine played loud music from the time I got into my room at 9:15 p.m. till 9 something this morning 2/15/24. I called the front desk and eventually had to go to the front desk. My guest and I got little to no sleep. I eventually checked out before 10 a. m and check out was at 11. I have stayed here before and had no complaints.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月16日的回應
Hello Crystal,We apologize for the inconvenience you experienced during your stay on 2/14/24. We understand that noise disturbances can be frustrating and we appreciate your patience while we addressed the issue. Our team strives to provide a comfortable environment for all our guests and we regret that we fell short on this occasion. We value your loyalty and hope to have the opportunity to welcome you back for a flawless stay in the future.

10/10 優異

Jeannie

讚好:整潔度、職員與服務和住宿狀況
Nice and spacious for our family of four
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月14日的回應
Hello Jeannie,Thank you for sharing your experience at our hotel. We're glad to hear that you found our accommodations to be nice and spacious for your family. We strive to provide a comfortable stay for all our guests and we're delighted that we could meet your expectations. We hope to welcome you back in the future for another enjoyable stay.

8/10 不錯

Thomas (BELLE VERNON)

伴侶同遊
讚好:整潔度和職員與服務
Breakfast was good. Heater did not work right in the room
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Hello Thomas,Thank you for your feedback regarding the breakfast. We appreciate your compliments. We apologize for any inconvenience you experienced with the heater in your room. Our team will investigate and address this matter promptly. We apologize for any discomfort caused during your stay.

10/10 優異

Crystal

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Crystal,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. Please feel free to reach out to us if you have any further comments or suggestions. We hope to welcome you back soon for another exceptional stay.

8/10 不錯

Peter

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very pleasant
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Peter,to hear that you had a pleasant stay at our hotel. We strive to provide our guests with a positive and comfortable experience. If there's anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back soon.

6/10 一般

Frank (Great Neck)

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Frank, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If you have any specific feedback or concerns about your stay, we encourage you to reach out to us directly so we can address any issues. We value your input and would like the opportunity to further improve our services.

10/10 優異

Mary

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月13日的回應
Hello Mary,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 優異

Sakeenah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月9日的回應
Hello Sakeenah,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that your experience was exceptional. We strive to provide top-notch service to all our guests and we're glad that we met your expectations. We hope to welcome you back again soon for another enjoyable stay.

8/10 不錯

Susan

讚好:職員與服務、住宿狀況和客房舒適度
The hotel was really clean and comfortable but I had to ask for more towels on day 3
於 2023 年 12 月住了 9 晚
Manager 於 2024年1月9日的回應
Hello Susan,Thank you for your feedback on our hotel. We're glad to hear that you found our hotel clean and comfortable. We apologize for any inconvenience caused regarding the towels, and we appreciate you bringing it to our attention. We value your feedback and will make sure to address this with our team for improvement.

6/10 一般

Nancy

讚好:職員與服務
不滿:整潔度
Dans la chambre ce netait pas propre, il y avait de la saleté tout aurour du frigo et le plancher en entrant dans la.chambre etait collant
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello Nancy,We apologize for the cleanliness issue you encountered during your stay. Our housekeeping team strives to maintain high standards, and we regret any oversight in your room. We appreciate your feedback and will address this with our team to ensure it does not happen again. Should you have any further concerns, please reach out to our management for assistance.

8/10 不錯

Samuel

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 12 晚
Manager 於 2024年1月9日的回應
Hello Samuel,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back soon for another wonderful experience.

10/10 優異

Katharina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Big suite, good breakfast and a guest laundry. Longhorn Steakhouse nearby and a Bowling alley not too far.
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月8日的回應
Hello Katharina,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you enjoyed the spacious suite, delicious breakfast, and convenient amenities like the guest laundry. It's great to know that you also found dining options and entertainment nearby. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

2/10 很差

Laura

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Service Dogs Not Allowed
My stay was egregious. Before I even arrived at the hotel, I had contacted them to tell them that I would be arriving with my medical alert, service dog. I was told that the manager does not allow service dogs in the building. I told the representative that I wanted to speak with the manager to explain to her that if she denied my stay that I had already paid for, I would contact my lawyer and press charges for discrimination. The manager was not in the hotel @ 2:00pm. The room I requested and was told was available on the first floor was not. I was told that the room was dirty. They are telling me this whole 5 cleaning ladies are all gathered in the front leaving the building. I was then given 2 other rooms to try on the 2nd floor only to find out I could not get in because the keys were not working. I was told that the key cards are VERY old and the higher ups have refused to get new ones. Finally, I was in my room and the only window cover that is available is a sheer curtain which did not close all of the way and this was an issue because the parking lot lights were shining in my eyes. I am appalled that a hotel surrounded by other hotels would not try to be the best so people stay with you. For me never again.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月31日的回應
Hello Laura,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a welcoming atmosphere for all guests, including those with service animals. We understand that this miscommunication regarding our policy caused frustration. In regards to the room allocation, we regret that the available options did not meet your expectations. We will address the key card issue with the relevant team to prevent any future inconveniences. Additionally, we apologize for the inconvenience caused by the window coverings. We appreciate your feedback and will use it to improve our services.

8/10 不錯

Mary Ann

讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月31日的回應
Hello Mary Ann,We appreciate you choosing our hotel for your stay. We hope you had an enjoyable experience during your time with us. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly. We value your input and want to ensure we provide the best possible experience for our guests.

8/10 不錯

James

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Nice lady at the front desk was so helpful when I checked in. Hotel is good somewhat aged but due for a refit according to staff. No pool or hot tub available.
於 2023 年 12 月住了 3 晚
Manager 於 2023年12月30日的回應
Hello James,Thank you for choosing to stay with us and for your kind words about our helpful front desk staff. We appreciate your feedback regarding the age of our hotel and the need for a refurbishment, which we will pass along to our management team. We apologize for any inconvenience caused by the temporary unavailability of the pool and hot tub. However, we hope that you had an enjoyable stay overall and we look forward to welcoming you back in the future for an even better experience.

6/10 一般

TAECHANG

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月28日的回應
Hello TAECHANG, We appreciate you choosing our hotel for your recent stay. If you have any specific feedback or concerns regarding your experience, please do not hesitate to reach out to us directly. We value your input and would like to ensure that all our guests have a pleasant stay.

10/10 優異

Kenneth

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The evening staff was fantastic! The nice lady at the desk was extremely helpful! I slept like a baby!
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日的回應
Hello Kenneth,Thank you for sharing your positive experience with our evening staff. We are delighted to hear that the lady at the desk was helpful and that you had a comfortable night's sleep. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 不錯

Scott

Manager 於 2024年2月8日的回應
Hello Scott, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 優異

Debra

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月13日的回應
Hello Debra,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 優異

Jessica

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月14日的回應
Hello Jessica,We're thrilled to hear that your stay at our hotel was perfect! We greatly appreciate your positive rating and we're glad that we could provide you with an excellent experience. We hope to welcome you back soon!

10/10 優異

William

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
👍
Room and hotel were both very clean. Very friendly staff. Excellent place to stay.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月8日的回應
Hello William,Thank you for staying with us and for taking the time to share your experience. We are delighted to hear that you found our rooms and hotel to be clean and our staff to be friendly. We truly appreciate your kind words and recommendation.

10/10 優異

cosharn

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月23日的回應
Hello cosharn,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future.

6/10 一般

Timothy R

於 2023 年 11 月住了 3 晚
Manager 於 2023年12月19日的回應
Hello Timothy R, We appreciate you taking the time to rate our hotel. Should you have any specific feedback or concerns about your recent stay, we encourage you to reach out to us directly so we can address them accordingly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 優異

Lakeshia

於 2023 年 11 月住了 2 晚
Manager 於 2023年12月17日的回應
Hello Lakeshia,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 優異

Brandon

伴侶同遊
讚好:設施服務
Comfortable and safe
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月21日的回應
Hello Brandon,Thank you for choosing our hotel for your stay. We're delighted to hear that you found your visit comfortable and safe. We strive to provide a pleasant and secure environment for all our guests. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean, convenient. Great walking trail along the river.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月11日的回應
Dear Guest,Thank you for your positive feedback on the cleanliness and convenience of our hotel. We're glad to hear that you enjoyed the walking trail along the river. We appreciate your review and hope to welcome you back in the future for another pleasant stay.