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哥倫比亞理查蒙旅館的評價

2.5 out of 5
哥倫比亞理查蒙旅館
2405 Pulaski Hwy, Columbia, TN

評價

6.8
10 分評分，優異；371 則評價中有 99 則" "
8 分評分，不錯；371 則評價中有 112 則" "
6 分評分，一般；371 則評價中有 57 則" "
4 分評分，欠佳；371 則評價中有 43 則" "
2 分評分，很差；371 則評價中有 60 則" "

6.8/10 

整潔度

7.8/10 

職員與服務

6.0/10 

設施服務

6.6/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

Li

商務旅客
不滿：整潔度、設施服務和住宿狀況
太脏了，床上到处都是吸血虫，一晚上都没法睡
於 2022 年 10 月住了 1 晚

10/10 優異

Amber

親子同遊, 寵物同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
TV didn't work and the knob on the tub fell off when taking a shower. It say pet friendly but limited area where pet can pee outside.
於 2024 年 4 月住了 2 晚

10/10 優異

LARRY

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was amazing! Property and room were clean and quite. Very nice stay!
於 2024 年 4 月住了 3 晚
RS 於 2024年4月19日的回應
Good day Larry Thank you for your review we are pleased to hear that your stay with us was enjoyable we look forward to serving you again during your next trip to Columbia

4/10 欠佳

Keith

家人同遊
讚好：職員與服務
不滿：設施服務
Feces stain on fabric covered chair, and toilet was filthy - needing to be personally cleaned by borrowing supplies from front desk.
於 2024 年 4 月住了 1 晚
RS 於 2024年4月19日的回應
Thank you for bringing this matter to our attention we apologize for the cleanliness issues you encountered during your recent stay with us we have addressed your concerns to our cleaning staff to ensure this does not happen in the future we hope you give us the opportunity to accommodate you in the future.

10/10 優異

Patrick (Lincoln)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
For a small little one night stay, it did the trick! The bed was comfortable. The room was clean. The staff was friendly.
於 2024 年 3 月住了 1 晚
RS 於 2024年4月20日的回應
Good day Patrick we are pleased to hear that your stay with us was pleasant. Thank you for staying with us.

6/10 一般

Amy

讚好：職員與服務
不滿：整潔度
於 2024 年 3 月住了 1 晚
RS 於 2024年4月20日的回應
Thank you for staying with us.

8/10 不錯

Anita

讚好：職員與服務和住宿狀況
Great staff super clean
於 2024 年 3 月住了 1 晚
RS 於 2024年4月20日的回應
Good day Anita thank you for staying with us we look forward to your next stay with us

8/10 不錯

teddy

多人同遊
讚好：職員與服務和設施服務
Tub had alot of hair in it
於 2024 年 2 月住了 2 晚
RS 於 2024年4月20日的回應
Thank you for staying with us. I have shared with our housekeeping staff to ensure this don't happen in the future.

6/10 一般

Scot

讚好：整潔度、職員與服務和客房舒適度
Old building, not updated lately. Floor in the room was not carpeted, our socks got dirty walking on it. Breakfast was fair. Small tv. They did allow dogs, at only $10 each.
於 2024 年 1 月住了 1 晚

10/10 優異

Jessica

於 2024 年 1 月住了 1 晚

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Would rate zero if I could
We were trying to find a place close to family and allow dogs. I have stayed at Motel 6 on south side of Chicago that were cleaner. We pulled up at night and the outside seemed promising. It is a busy area but didn't really have an issue. Great restaurant next door (Legends). We got our key, grabbed dinner, and then went to room. It was disgusting. The one chair looked like it was pulled off the side of a road. The floor clearly had not been mopped. Half the trim was missing around the room and was filthy. There were little holes in the ceiling. The final straw was when we went in bathroom and tile was not clean, looked like faucet and handles were sprayed and not wiped, and there was a bunch of hair in the shower. Grabbed some quick pictures and left. The young gentleman at the front desk was friendly and apologized. He offered another room but we elected another hotel. Unfortunately, the app is not allowing me to upload pictures. It was worth an extra 10-15 min drive to find a clean, pet-friendly hotel. Do not recommend this hotel.
於 2023 年 12 月住了 2 晚
RS 於 2024年4月20日的回應
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had during your visit.We are truly sorry to hear about the cleanliness issues you encountered in your room. This is not the standard of service we strive to provide to our guests, and we are taking immediate steps to address these concerns with our housekeeping team.We appreciate your kind words about our front desk staff and the nearby restaurant, Legends. We will make sure to pass along your compliments to them.We understand that finding a clean, pet-friendly hotel is important when traveling with furry friends, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable to us as it helps us improve and provide better experiences for all our guests.Once again, please accept our sincerest apologies for the inconvenience caused during your stay. We hope you will give us another chance in the future to show you the high standards of service and cleanliness that we are known for.If there is anything else we can do to make amends or assist you further, please do not hesitate to reach out.

8/10 不錯

Michael

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great shower
於 2023 年 12 月住了 2 晚

2/10 很差

Melissa S

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disappointed customer
We did not stay… the room was horrible… bedspread was dirty, mattress did not fit on the bed frame, bathroom door had a hole in it, bathtub was peeling in several areas, bathroom light was partially working and a couple fixtures were missing. I would not recommend anyone to stay here.
於 2023 年 12 月住了 1 晚
RS 於 2024年4月20日的回應
Thank you for bringing these issues to our attention. We sincerely apologize for the subpar conditions of your room during your stay. This is not the level of service we strive to provide to our guests.We have taken immediate action to address and rectify the issues you mentioned, including replacing the bedspread, fixing the mattress fit, repairing the bathroom door, bathtub, and light, as well as ensuring all fixtures are in place.We understand your disappointment and frustration, and we appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future to show you a better experience.

10/10 優異

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Nicobian

讚好：整潔度、職員與服務和住宿狀況
Great service
於 2023 年 10 月住了 2 晚

2/10 很差

Orlando

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 4 晚

6/10 一般

Eric

於 2023 年 10 月住了 2 晚

10/10 優異

Martha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
my Husband is handicap and legally blind when I told the assistant at the front desk, she immediately changed our room from second floor to first, so he did not have to claim stairs.
於 2023 年 10 月住了 1 晚

10/10 優異

Nick

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the access!
於 2023 年 10 月住了 1 晚

4/10 欠佳

Matt

讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Room was cleaned sufficiently. But terrible odor as soon as I opened the door to walk in. I can’t describe it exactly but kind of like a wet dog and a nursing home room that hadn’t been cleaned.
於 2023 年 10 月住了 1 晚

6/10 一般

Nichole (Clarksville)

寵物同遊
不滿：整潔度、設施服務和住宿狀況
Mold on the walls by the bed, on floor corners, and shower area. My room smelled like days old dry urine but I didn’t complain since I was staying for only one night by myself and I wasn’t from that area. The complementary bathing gels only had scrapes left in the bottles. Toilet paper was near finished. I wonder if my room was actually cleaned or just got the sheets fixed and that’s it. The rating on here before I booked a spot here is wild to me because I did not experience that rating.
於 2023 年 10 月住了 1 晚

10/10 優異

Amanda

讚好：整潔度、職員與服務和住宿狀況
Nice stay
於 2023 年 9 月住了 1 晚

8/10 不錯

Jasen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

David B

於 2023 年 9 月住了 1 晚

8/10 不錯

Erick

於 2023 年 9 月住了 1 晚

6/10 一般

Jenny (Reagan)

伴侶同遊, 商務旅客
Average hotel. They ask an additional deposit when you check in fyi.
於 2023 年 9 月住了 1 晚

10/10 優異

John

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel
於 2023 年 9 月住了 1 晚
RS 於 2023年9月13日的回應
Thank you for your Review we look forward to serving you again in the future

6/10 一般

ROY

於 2023 年 9 月住了 1 晚

4/10 欠佳

Shakina.

於 2023 年 8 月住了 1 晚

8/10 不錯

Melissa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

8/10 不錯

Kellie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to visit
It was amazing . they did have some remodeling . I love place with the continental breakfast but did nt like we could nt take it to the room . i had to small children and was really no place for the three of us to sit together.
於 2023 年 7 月住了 1 晚
N Desai 於 2023年8月11日的回應
Respected Kellie, Thank you for taking time to review your stay. We appreciate your positive feedback and will be sure to improve upon. We hope to see you during your next visit.

2/10 很差

Jeanne

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Do not recommend!!
Room is “remodeled “ but only the sink… dirt on the walls. Hair in the sink. Bathtub is stained. Stains on the carpet. And they started tearing the roof off at 6 am. Do not recommend. $50 a night at best. NOT $150
於 2023 年 7 月住了 1 晚
Sam 於 2023年7月16日的回應
I would like to apologize for any inconvenience caused during your recent stay with us. We understand that we may not have met your expectations. In order to rectify the situation, we have processed a refund for the amount of your stay.If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.Thanks!

10/10 優異

Marla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room was clean and breakfast was nice
於 2023 年 7 月住了 1 晚
RS 於 2023年7月15日的回應
Thank you

4/10 欠佳

Madelin

伴侶同遊
不滿：整潔度和住宿狀況
Room was nasty! Stains, floor was soaking wet constantly, cob webs, dirty mirrors. Never got extra towels or toilet paper. Wouldn’t recommend!
於 2023 年 7 月住了 3 晚
GM 於 2023年7月17日的回應
Respected Madelin, Thank you for your feedback. We appologize we were not able to exceed your expectations. The hotel is under new management and we are working on fixing all the deficiencies. We hope you will give us another chance and stay with us again. Thank you,

10/10 優異

Carol

於 2023 年 6 月住了 1 晚
Sam 於 2023年7月16日的回應
I would like to express my gratitude for choosing our establishment for your recent stay. We truly value your business and appreciate the opportunity to serve you.Once again, thank you for your patronage.

2/10 很差

Joyce

家人同遊
The reason for this rating is that the air freshener used in the rooms was so strong, I actually couldn't breathe. I can still taste that stuff and it's been 5 days. It was horrifying. If you have any sensitivity to perfumes and strong odors, just say no. I almost slept in my car. It was really strong.
於 2023 年 6 月住了 1 晚
Sam 於 2023年7月17日的回應
Respected Joyce, Thank you for taking time to share your feedback. We truly apologize for the inconvenience this has caused. We have retrained our staff to be diligent in the use of any fresheners and to be very careful. We hope you will give us another chance and stay with us in the future. Thank you,

10/10 優異

Miranda

親子同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
All
於 2023 年 6 月住了 2 晚
Sam 於 2023年7月17日的回應
Respected Miranda, Thank you very much for your feedback. We are very delighted that you enjoyed your stay and hope to see you during your next visit to our lovely town. Thank you,

8/10 不錯

Joe B

於 2023 年 6 月住了 1 晚
Sam 於 2023年7月17日的回應
Respected Joe, Thank you for your feedback. We are glad your enjoyed your stay and will work even better to ear that 10/10 rating. We hope to see you on your next visit.Thank you,

8/10 不錯

Kristin

於 2023 年 6 月住了 3 晚
RS 於 2023年7月22日的回應
Thank you

2/10 很差

Sandra

伴侶同遊
不滿：職員與服務
It was nasty. When we first walk in the room it looked clean. Our room had wood flooring which was sticky and nasty. There was nowhere to hang up our clothes. Then over in the night in the bathroom was roaches. The next morning they were crawling on the wall behind the TV. By 7am they were out of breakfast. We pay for breakfast. The male staff was rude. Other guest was coming in so I let him know about the food shortage, He just looked at me. I asked for a discount they said they had to speak with the manager

6/10 一般

cathy

於 2023 年 6 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚

8/10 不錯

Linda

於 2023 年 6 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
There were roaches in the room and one in the bed and I want my money back please!
於 2023 年 5 月住了 1 晚

6/10 一般

Charles

讚好：職員與服務和住宿狀況
Dining room counter was not clean Upstairs hallway floor not clean No elevator
於 2023 年 5 月住了 1 晚

10/10 優異

Jeff

讚好：整潔度、職員與服務和住宿狀況
Bed was comfy ac a kicking.
於 2023 年 5 月住了 1 晚

10/10 優異

Jordan

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I had the best stay for the week i was there!
於 2023 年 5 月住了 4 晚

10/10 優異

Melinda

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚

10/10 優異

Jose

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Surprised
Comfy room, good service, and an amazing shower! The restaurant next door had me craving steak. I was honestly surprised how much I enjoyed this stay. Will definitely come back.
於 2023 年 5 月住了 1 晚