大堂

哥倫比亞都柏林希爾頓安泊酒店的評價

3.5 out of 5
哥倫比亞都柏林希爾頓安泊酒店
5100 Upper Metro Pl, Dublin, OH

評價

8.4

很好

10 分評分,優異;1002 則評價中有 550 則" "
8 分評分,不錯;1002 則評價中有 252 則" "
6 分評分,一般;1002 則評價中有 82 則" "
4 分評分,欠佳;1002 則評價中有 62 則" "
2 分評分,很差;1002 則評價中有 56 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 4 月住了 1 晚

10/10 優異

真實旅客

於 2021 年 2 月住了 1 晚
Front desk 於 2021年3月20日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

於 2021 年 2 月住了 1 晚
Front desk 於 2021年3月20日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Dina

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Parking is an additional cost. Pool is very small.
於 2024 年 3 月住了 1 晚

10/10 優異

Renee

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Renee, thank you for the stellar rating of Embassy Suites Columbus Dublin. We appreciate your feedback and are delighted to know your experience was a great one. We look forward to your next visit!

6/10 一般

Stephanie

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The staff were friendly enough. Limited towels the suite had stains on the floor and chairs were dirty. Ants all over the kitchenette tableand chairs.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日的回應
Stephanie, we're glad to know our team members were amicable during your visit. However, we regret hearing about your concerns regarding the cleanliness of your suite and the shortage of towels. We assure you that maintaining excellent hygiene standards and service is fundamental to us and your feedback will be forwarded to the relevant departments for attention. We truly hope you’ll consider giving us another chance to demonstrate our commitment to providing a superior guest experience.

10/10 優異

Sylwia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean hotel.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Sylwia, it's wonderful to hear you enjoyed your stay at Embassy Suites Columbus Dublin. We're thrilled to know you found our hotel to be immaculate. We look forward to welcoming you back in the future.

6/10 一般

Brian

不滿:整潔度
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月23日的回應
Brian, it appears you had a middling experience. Your feedback without specifics is very valuable but if you would like to provide any further insights we would appreciate it. Improving our guest experience is our top priority and your feedback aids us in that effort. Thanks for choosing to stay with us.

4/10 欠佳

Michael

讚好:整潔度和住宿狀況
不滿:職員與服務
Did not care for the Check-In Individual who was rude. I think its ridiculous to have to pay for parking when i spent well over over $550 for 2 rooms.for 1 night.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日的回應
Michael, it’s regrettable to hear that your check-in experience wasn't up to your expectations – we strive to provide welcoming service to every guest. We also understand your concerns about the parking charges. These are in place to ensure safe, secure and efficient parking for all of our guests. We appreciate your feedback and will continue to improve our services.

10/10 優異

Jodi

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It was a beautiful hotel however the Expedia representative booked us in the wrong one. We were unable to be with our extended family as they were in the other one across town. Then when we tried to reach someone to fix the issue we couldn’t reach anyone.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日的回應
Jodi, we're delighted to hear that you loved the aesthetics of Embassy Suites Columbus Dublin. It's regretful to hear about the booking mishap, which seems to have happened due to a mix-up with the third-party booking agent. We understand how frustrating this must be, especially when it interferes with family plans. We hope in future visits, you will reach out to us directly to ensure all goes smoothly. We're looking forward to welcoming you and your extended family back.

6/10 一般

Vidmantas

不滿:整潔度、職員與服務、設施服務和住宿狀況
Needs a refresh. Paid parking?
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Vidmantas, thank you for your feedback. We understand that some aspects of your stay could have been different. Our focus on an optimal guest experience includes the parking facilities, though it comes at a cost that's standard for many hotels. Regarding your perception of the decor needs, we continually strive for improvement and your comments help guide that process. We hope you'll consider staying with us again in the future.

4/10 欠佳

Karen

讚好:職員與服務
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Karen, we noticed that your stay did not meet your expectations based on the rating you've given. We're committed to enhancing guest experiences and would appreciate the opportunity to get insights into any specific challenges you faced during your visit. Your feedback allows us to continually improve. We hope to welcome you back for a better stay in the future.

10/10 優異

Joel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great and convenient.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月31日的回應
Joel, we're delighted you found your stay at Embassy Suites Columbus Dublin convenient and enjoyable. We know how much little details matter in making a trip special. We hope to welcome you back for another great experience in the near future.

10/10 優異

Janet

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月31日的回應
Thanks for the perfect rating, Janet!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Embassy Suites Columbus Dublin.Have a wonderful day!

10/10 優異

LACEY

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Managers reception was nice touch to say thank you for your business. Breakfast was amazing. Staff friendly & helpful.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月27日的回應
Lacey, thank you for your wonderful remarks about your stay at Embassy Suites Columbus Dublin. We're thrilled to know you found our manager's reception and breakfast to your liking. It's also heartening to hear about the hospitality you experienced from our team members. We appreciate your business and look forward to serving you again in the future.

8/10 不錯

MAURO (Grosse Ile)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stay here once a year. Overall a nice stay.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月7日的回應
Mauro, it's wonderful to hear that you return to Embassy Suites Columbus Dublin annually for a pleasant experience. We eagerly anticipate your next visit.

10/10 優異

Marlene

於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月21日的回應
Marlene, thank you for choosing Embassy Suites Columbus Dublin for your stay. It's wonderful to hear that your experience was positive. We certainly hope to serve you again on your next trip. Safe travels!

8/10 不錯

Townsend

伴侶同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
The Hotel's architecture and included amenities were great. They had a complimentary Snacks and Drinks social every night for guests, and the included breakfast was the best I've had at a hotel in ages. However, due to the previous nights guests, the Pool was "Temporarily closed" and, while the staff was very friendly, they continuously gave us incorrect information about when the pool area would be cleaned, so we never got to swim while we were there. We were told several times that it'd be open at "X" time, and it never was, and we just became the next shifts problem. Overall, it was a good visit and we'll be staying here again in the future. Just be sure that there isn't a cheerleading competition being held nearby before booking, if you want to swim.
Customer Service 於 2024年2月26日的回應
Your appreciation of the Embassy Suites Columbus Dublin's architecture, daily gatherings, and breakfast delights us. We certainly strive to create a wonderful atmosphere and memorable experience.We regret the inconvenience encountered regarding the pool area's accessibility during your stay. Our team members diligently work to keep our amenities in stellar condition, and we apologize for any miscommunication that posed a challenge for a fulfilling experience. We definitely aim to ensure a smoother coordination next time.Knowing you're considering another stay with us brings joy to our hearts. We look forward to your next visit, hopefully with an open swimming pool ready for you!

10/10 優異

Kristen

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Kristen, it's terrific to see your perfect score for Embassy Suites Columbus Dublin. We're very grateful for your trust in our accommodation and services. Your support is highly appreciated, and we look forward to your next visit.

10/10 優異

Grace

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月11日的回應
Thanks for the fantastic rating, Grace!It's outstanding we could exceed your expectations during your stay at Embassy Suites Columbus Dublin. We're all looking forward to your next stay with us.

8/10 不錯

Nadia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My only complaint is that the pillows are very thick and uncomfortable. The hotel is very nice!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月29日的回應
Nadia, it's pleasing to hear that you enjoyed your stay at Embassy Suites Columbus Dublin! Noted on the pillow issue, we appreciate your preference for comfort. We're continuously working on improving guest experiences, and your feedback will signficantly help our team. Looking forward to welcoming you back.

10/10 優異

Tori

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the layout of the suite, and all the shower gel lotion, shampoo creamer that was in the shower on hooks was so nice to have everything there for you. And in the morning the chef made us omelettes that were fantastic the layout of the hotel with the glass elevator was so cool.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月27日的回應
Tori, thank you for sharing your fantastic experience at Embassy Suites Columbus Dublin. We're thrilled you loved the carefully arranged suite amenities, and the chef-prepared omelettes added a delightful touch to your mornings. It's great to hear that our unique elevator design caught your eye too. We can't wait to welcome you back for another wonderful stay.

10/10 優異

Morris (Hostetter)

於 2024 年 1 月住了 2 晚
Customer Service 於 2024年3月20日的回應
Morris, thank you for choosing Embassy Suites Columbus Dublin and for leaving such a high rating. We're thrilled that you had an excellent experience and look forward to welcoming you back in the future.

8/10 不錯

VINCENT

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay the people are very nice. The only thing was that I booked the room four people and accessible. The room was not and was only set up for two people. It was my daughter's birthday so I didn't say anything, but it was disappointing.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月24日的回應
Vincent, we're happy to learn that you found Embassy Suites Columbus Dublin a great place to relax and our team members were courteous. We understand there were concerns regarding the room setup, and we appreciate your patience. In the future, feel free to voice any issues immediately and we will do our utmost to rectify any issues to ensure a more enjoyable stay. We hope to see you and your family again for another memorable visit.

10/10 優異

lauren

於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月11日的回應
Thank you for sharing, Lauren!At Embassy Suites Columbus Dublin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 優異

Nathan

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We’re always happy with our stay at the Embassy! We love the breakfast and the family atmosphere is always comforting
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月23日的回應
Nathan, we're delighted to know that you consistently enjoy your visits to Embassy Suites Columbus Dublin. It's a joy to hear that the breakfast and our welcoming environment contribute to your satisfaction. We can't wait to host you and your family again in the future.

10/10 優異

Coby

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月17日的回應
Coby, it's great to see your rating! We're thrilled you had a wonderful time at Embassy Suites Columbus Dublin and we hope to welcome you back in the future. Thank you for choosing us.

10/10 優異

Stefanie

讚好:整潔度、職員與服務和住宿狀況
The lobby is beautiful, the staff is amazing, the breakfast is phenomenal, not to mention how perfect the room was for my family of 3.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月13日的回應
Stefanie, it warms our hearts to hear that you and your family enjoyed your stay at Embassy Suites Columbus Dublin. We're thrilled that you appreciated our stunning lobby, exceptional team members, exceptional breakfast, and perfect rooms. It's feedback like yours that motivates us to provide the best for our guests. We eagerly look forward to your next visit.

2/10 很差

Samantha

不滿:職員與服務和住宿狀況
My daughter and I are currently staying at The embassy Suites in Dublin ohio. So first, the remote to the TV didn't work and when i went to look at the batteries, there was battery acid all over it and it took them 30 minutes just to bring a remote. The pool looked like a prison cell and was packed to the brim with unaccompanied minors harassing all of the girls in the pool. A bunch of trashy families just screaming and shouting taking up all the space and cannonballing in the pool, one of the lamps doesn't work by the bed, the food was disgusting and expensive. I could've gone to a ball game and gotten a better burger. They got my order wrong too. Lol. Like literally a disgrace.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Samantha, we regret to hear that your stay did not meet your expectations and we greatly value your detailed feedback. Please accept our apologies for any shortcomings you have encountered regarding the television remote and the ambiance in the pool area. As for the culinary experience and order accuracy, your feedback will help us improve our services as we continuously aim to deliver superior experiences for our guests. We sincerely hope that you will give us another chance to turn your experience around.

10/10 優異

Deborah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the easy access with this hotel. Very nice neighborhood and not far from the main attractions of Columbus
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Deborah, it's wonderful to hear that you've appreciated the convenient location of Embassy Suites Columbus Dublin. We're glad to know you enjoyed the pleasant surroundings and close proximity to prime attractions in Columbus. We appreciate your lovely comments and look forward to welcoming you back in the future.

10/10 優異

John

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place for a family weekend! Staff is always very courteous!
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日的回應
John, we are thrilled that the Embassy Suites Columbus Dublin made your family weekend a memorable one! We're glad our team members made your experience even more pleasant with their courteous service. Looking forward to hosting you again on your next weekend getaway.

4/10 欠佳

Hamed

親子同遊
讚好:整潔度、職員與服務和住宿狀況
While the hotel was Okay in general, I could not sleep for a minute! I am sick of these crappy pillows all hotels, including this one, use these days. I don't know whether anyone can sleep on a pillow like this or not, but I can't. As soon as you place your head on it, it sinks such that your head is positioned below your body, making it impossible to find a comfortable position. And yet, they have four of these crappy pillows! I would go with a single one that works rather than four pillows like these. Why do all hotels assume that people sleep on their backs?!!
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Hamed, we appreciate the feedback regarding your stay. We're sorry to learn that the comfort of the pillows didn't meet your expectations. We understand that not everyone's sleeping preferences are the same, which is why we strive to offer a variety of options. Your remarks are helpful as they guide our ongoing improvements in our facilities and services. We hope to have another opportunity to welcome you back for a more satisfying stay.

10/10 優異

Julia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay
Our stay was wonderful! We had just put our dog down right before checking in and the staff made us feel welcomed and showed so much to love to our other dog. The rooms were great and very comfortable. We will be back next year.
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月29日的回應
Julia, we're sincerely touched by your review. It sounds like your stay at Embassy Suites Columbus Dublin was a comforting experience at a difficult time. Our team members always aim to extend warmth and caring hospitality, so knowing that your other dog was shown so much love is truly heartening. We're pleased you found the rooms to your liking and enjoyed their comfort. It'll be a pleasure to welcome you back next year.

10/10 優異

Paul

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The great hospitality at check in by Sea Jai at the front desk. The dining staff and food preparers were excellent. all around a great two day stay.
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月29日的回應
Paul, it's wonderful to hear you enjoyed your two-day stay at Embassy Suites Columbus Dublin. It's delightful to hear about your positive experience with Sea Jai at the front desk and that you found our dining team members and meals to your liking. We look forward to welcoming you back for another great stay in the near future.

6/10 一般

Jeffrey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was clean and the staff friendly. The location near Old Dublin was also a big plus. I downgraded my review to three stars based upon the breakfast. It was a big disappointment compared to my last stay two years ago. Two years ago the breakfast really stood out as a big plus. Since then the breakfast has declined in quality. The bagels and pastries were third rate, the oatmeal was watery, the coffee was bitter and the breakfast potatoes were dry and tasteless. This was a very noticeable change from the delicious and appetizing breakfast served two years ago.
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月28日的回應
Jeffrey, it's pleasing to know that you found our accommodation clean and experienced warm interactions with our team members. Your commentary regarding the location is greatly appreciated as well. We regret to hear that our breakfast didn't meet your expectations, as we typically get high marks in this regard. We've taken note of your specifics to ensure quality control. Despite this, we hope that you enjoyed your stay overall, and that we can welcome you back to in the future.

10/10 優異

Karl S

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice to return to Embassy Suites.
It's always enjoyable to visit Embassy Suites in Dublin. Breakfast is great. Rooms are comfy. Bed is wonderful.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月27日的回應
Karl S, it's heartwarming to read your favorable feedback about your time at Embassy Suites Columbus Dublin. We're thrilled that you find our hearty breakfast appealing and our rooms comfortable. It's especially satisfying to know you appreciate our beds. We hope your next visit will be as pleasant as the previous ones.

10/10 優異

Rochelle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月24日的回應
Rochelle, thank you for your high score rating of the Embassy Suites Columbus Dublin. Our team members are thrilled to hear you had a pleasant experience. We're eager to welcoming you back on your next visit.

10/10 優異

Mohammad

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Almost there
The thermostat in our original room did not work. It was blowing cold air and temp would not rise above 73 degrees. We moved rooms and the second room had a defective outlet on the right side of the bed - the light on the end table did not work and we could not plug in the c-pap machine. Fortunately, we had a long extension cord for the c-pap machine, but it was still an inconvenience to not have a working light on that side of the bed. The clock, alarm clock on the left side of the bed had a low battery light and the clock was off by over 3 hours with no way to adjust or correct the time.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月18日的回應
Mohammad, it seems there were a couple of issues during your stay regarding room temperature and a couple of electronic devices. It's regrettable to hear about your discomfort and the inconvenience caused by these matters. We strive to ensure every room is in its best condition and regret that this standard was not met during your stay. We'll be sure to pass your feedback on to our team members for immediate attention. We hope you will consider staying with us again, as we would love the chance to provide you with a more satisfying experience at the Embassy Suites Columbus Dublin.

10/10 優異

Beverly

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the interior hotel.. very nice and the elevators were glass which was cool... our room was super ckean and quiet... they even brought me a fan!
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月12日的回應
Beverly, it's wonderful to read your enthusiasm about the architectural features of Embassy Suites Columbus Dublin. We're delighted you appreciated the transparency of our elevators and the serenity and cleanliness of your room. Glad to know that our team members went that extra mile in ensuring your comfort by providing a fan. We genuinely hope to welcome you back in the future for an equally pleasant stay.

10/10 優異

Malinda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was the quickest check in ever the front desk staff was very nice and welcoming. Customer service is key and your staff are wonderful.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月11日的回應
Malinda, it's wonderful to hear about your positive experience at the Embassy Suites Columbus Dublin. Our team members strive to provide a warm welcome and swift check-in process. We appreciate your recognition of their efforts and your compliment to their excellent service. We hope to host you again in the future.

10/10 優異

Keith

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It starts with the staff and doesn't end there - just a great experience worth the money. The rooms were clean and fresh. The breakfast was outstanding. And the pool was fun! But again, the staff was beyond professional and was incredibly helpful and pleasant! I've stayed at a few hotels in this area and this is now my number one pick.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月8日的回應
Keith, nothing warms us more than when guests, like yourself, share their positive experiences at Embassy Suites Columbus Dublin. Your appreciation for our accommodating rooms, appetizing breakfast, and fun pool area has truly made our day. We're also delighted to hear that our team members' professionalism and helpfulness played an integral role in making your stay a memorable one. We're thankful for your endorsement and eagerly await your next visit.

10/10 優異

leanna

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved everything
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月5日的回應
Leanna, it warms our hearts to read that your stay at Embassy Suites Columbus Dublin was everything you hoped for. We're thrilled that our hotel met your expectations. Thank you for sharing your positive experience. We hope to welcome you again soon.

10/10 優異

Shawniece

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Such a beautiful hotel. Rooms are nice. Complimentary drinks at the bar during certain hours. Definitely will stay again.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月5日的回應
Shawniece, it's wonderful to hear you thoroughly enjoyed your stay at Embassy Suites Columbus Dublin. We're glad our aesthetically pleasing hotel and comfortable rooms made your visit enjoyable. Delighted you enjoyed our complimentary drink service. We can't wait to welcome you back for another stay. Safe travels until then!

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the open lobby where folks can gather and socialize!
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月29日的回應
John, it's wonderful to hear that you appreciated the unique architecture of the Embassy Suites Columbus Dublin that encourages socializing. We hope to extend another warm welcome to you in the future.

8/10 不錯

Jordany

讚好:整潔度、職員與服務和住宿狀況
Location
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月12日的回應
Jordany, it’s great to observe that the location of Embassy Suites Columbus Dublin was noteworthy during your stay. We delight in providing a convenient base for our guests' explorations. We hope to be your chosen destination again on your next visit to Columbus Dublin.

10/10 優異

Anthony

讚好:整潔度、職員與服務和住宿狀況
All good
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月12日的回應
Thanks for the perfect rating, Anthony! We can't wait to see you again soon for another amazing experience at Embassy Suites Columbus Dublin. Have a great day!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月10日的回應
Greetings! Thank you for taking the time to rate your stay at Embassy Suites Columbus Dublin. We strive for guest satisfaction and appreciate your positive feedback. We hope to see you again soon.

8/10 不錯

Laura

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Unfortunately many traveling sports team tend to use this chain and kids tend to run amuck. The staff tried hard it was still hard to relax with children running up and down and holding up the elevators, yelling down to the atrium.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月9日的回應
Laura, thank you for choosing the Embassy Suites Columbus Dublin for your stay. We're glad to hear that our team members tried their best to address your concerns. It appears that during your stay, the tranquility of your visit might have been disrupted. While our location is popular with diverse guests, including sports teams, we strive to provide a peaceful environment for all our visitors. We're constantly striving to improve our guest experiences and appreciate your feedback. We hope you will choose to stay with us again in the future where we can demonstrate our commitment to your comfort.

10/10 優異

Mathew

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月3日的回應
Mathew, it's wonderful to see your perfect rating for Embassy Suites Columbus Dublin. It speaks volumes. Everyone here appreciates it and we look forward to the delight of welcoming you again on your next visit.

6/10 一般

Chris

讚好:整潔度和住宿狀況
不滿:職員與服務
Housekeeping tried to clean our room at 8:00am in the morning when we didnt even check out. Would not stop knocking on the door until I got up and opened the door to tell the person we are sleeping and checkout isnt until 11:00am.
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月30日的回應
Chris, it's disheartening to learn about your interaction with the housekeeping team early in the morning. We value our guests' peace and rest, and what you experienced is certainly not typical of our service standard. Your comments have been noted for further internal review. Despite this, we hope the rest of your stay met your expectations.