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馬格努森商務酒店的評價

2 out of 5
馬格努森商務酒店
2207 Culver St, Commerce, TX

評價

7.6

不錯

10 分評分，優異；570 則評價中有 191 則" "
8 分評分，不錯；570 則評價中有 192 則" "
6 分評分，一般；570 則評價中有 82 則" "
4 分評分，欠佳；570 則評價中有 55 則" "
2 分評分，很差；570 則評價中有 50 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.2/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

Tiffany

讚好：整潔度、職員與服務和住宿狀況
We were very happy with our stay. Easy checkin, quiet, friendly service, rooms were very clean and breakfast was outstanding.
於 2024 年 4 月住了 1 晚
Kris 於 2024年4月30日的回應
We are glad to know about your experience. Would be excited to see you again on next stay.

8/10 不錯

Callie

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 1 晚
Kris 於 2024年4月30日的回應
We are glad to hear about the experience.

4/10 欠佳

George

家人同遊
The room was really worn down and the toilet seat was barely attached
於 2024 年 4 月住了 3 晚
Kris 於 2024年4月10日的回應
We appreciate your feedback. We are so sorry for the inconvenience and we will be looking into fixing the issues. Hope we see you again for a better experience.

8/10 不錯

Kazuhiro

於 2024 年 4 月住了 2 晚
Kris 於 2024年4月30日的回應
We appreciate your input. See you soon again on your next stay with us.

8/10 不錯

Linda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Kris 於 2024年4月9日的回應
We appreciate your time. Hope to see you again soon.

8/10 不錯

CEDRIC

於 2024 年 3 月住了 2 晚
Kris 於 2024年4月5日的回應
Thank you so much for the feedback. We would be very glad to offer you with best experience on your next stay again.

2/10 很差

Eddie

不滿：整潔度
於 2024 年 3 月住了 1 晚
Sam 於 2024年3月18日的回應
Hi Eddie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Management has been notified and no further action is required on your part. -John

6/10 一般

shane

The hotel was nice. The only issue was the hot tub did not work. It was cold.
於 2024 年 3 月住了 3 晚
Maria 於 2024年3月18日的回應
Hi Shane,We apologize about your experience. We are working on all issues you addressed and no further action is needed.

10/10 優異

Cherisa (Royse City)

讚好：整潔度、職員與服務和住宿狀況
Love this place
於 2024 年 3 月住了 1 晚
Jim 於 2024年3月18日的回應
Hello Cherisa,Thank you for your 5 star review! It means alot to us and we hope to see you again!

8/10 不錯

Robert (Wasilla)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Kris 於 2024年2月29日的回應
Thank you for the feedback. We hope to see you soon on your next stay.

8/10 不錯

Cynthia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Kris 於 2024年2月27日的回應
Thank you for choosing us. We hope to see you soon to provide better service over time.

4/10 欠佳

Coy

商務旅客
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Had to go back to front desk several times because the key wouldn’t work and one time I had to get them to come and unlock the door and they even had trouble getting it to open and the door on the side going out will not let you back in to the building
於 2024 年 1 月住了 2 晚
Kris 於 2024年2月27日的回應
We are so sorry for the inconvenience faced.We will work on getting improvements.

8/10 不錯

Manfred

於 2024 年 1 月住了 1 晚
Kris 於 2024年1月9日的回應
We appreciate your feedback.

10/10 優異

Angela

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hot tub was so relaxing. Ill be there again
於 2024 年 1 月住了 3 晚
Kris 於 2024年1月9日的回應
Thank you for the feedback.

10/10 優異

Heberlina

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Kris 於 2024年1月9日的回應
Thank you for review.

4/10 欠佳

Trenton

商務旅客
不滿：整潔度和住宿狀況
Improvements needed
The hotel rooms need updating. My room smelled like cigarette smoke, stains on the couch, and stains on the curtain.
於 2024 年 1 月住了 1 晚
Kris 於 2024年1月9日的回應
We appreciate your feedback. We will work on updating the rooms and maintaining the standards.

10/10 優異

Soundarya

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Kris 於 2024年1月9日的回應
We appreciate your feedback

8/10 不錯

Patricia

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was clean, quiet and pet friendly
於 2023 年 12 月住了 1 晚
Kris 於 2023年12月30日的回應
We appreciate your feedback. Hope to see you soon for next stay.

10/10 優異

Margaret

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
jacuzzi suite
The staff is very attentive and caring. we stayed in the jucuzzi suite and it was huge! my only criticism would be that it could have been cleaner. Overall we had a great stay. thank you to the staff, who was very hospitable and made it worth it!
於 2023 年 12 月住了 3 晚
Kris 於 2023年12月18日的回應
We appreciate your feedback. We are glad to hear about the experience.

8/10 不錯

Scot

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly and helpful staff. Pool and hot tub were working and nice.
於 2023 年 12 月住了 1 晚
Kris 於 2023年12月13日的回應
We appreciate your feedback.

4/10 欠佳

Kristen

商務旅客
讚好：整潔度和設施服務
The biggest issues I had was that the room I was in had a weird smell and the battery on my door went out. But instead of offering me another room, the front desk clerk advised me to put the inside lock in between the door and the door frame from keeping the door from shutting all the way when I left the room so I could let myself back in.
於 2023 年 12 月住了 2 晚
Kris 於 2023年12月10日的回應
We appreciate your feedback. And so sorry about the inconvenience. We will look into this and offer you better experience and services.

2/10 很差

Corian

不滿：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Kris 於 2023年12月10日的回應
We appreciate your feedback. Please provide more details about your concerns and inconvenience on your stay. So we can improve the service.

6/10 一般

Tammy

商務旅客
讚好：職員與服務
不滿：整潔度
於 2023 年 12 月住了 1 晚
Kris 於 2023年12月9日的回應
We appreciate your feedback.

6/10 一般

Andrea

讚好：整潔度
The property itself is beautiful. There was a power outside and the neighbors fighting loudly all night
於 2023 年 11 月住了 1 晚
Kris 於 2023年12月1日的回應
Appreciate your review. Thank you.

2/10 很差

Gary

不滿：整潔度、住宿狀況和客房舒適度
Not so great
We stayed over one night. There was a roach in the room when we got in. There were stains on all the funiture. The bathroom shower sprayed all over the floor of the bathroom even with the curtain fully closed. Breakfast is bad. Coffee tastes like water. Just really bad.
於 2023 年 11 月住了 1 晚
Kris 於 2023年11月17日的回應
We apologize for the inconvenience faced. We have pest control twice a month and will work on getting better with the service. Hope we see you soon for a better experience.

6/10 一般

mark

家人同遊
讚好：整潔度
It is very convenient to the University and a very good little restaurant. It is an old Holiday Inn Express that has been renamed not renovated. Furniture very dated. It served the purpose, a clean safe place to stay after the football game. The only hotel in town. Breakfast was adequate nothing exceptional.
於 2023 年 11 月住了 1 晚
Kris 於 2023年11月13日的回應
Appreciate your feedback. We will consider updating and provide our best.

8/10 不錯

Sade

讚好：整潔度、職員與服務和住宿狀況
Relatively quiet hotel.. friendly staff, I would have gave 5 star but the beds are kinda uncomfortable had back pain after day 2. We checked out a day early staff was understanding and refunded us a hundred bucks… your in the same parking lot as a Walmart and steakhouse that’s a huge plus.. overall was a great stay.
於 2023 年 11 月住了 3 晚
Kris 於 2023年11月11日的回應
Appreciate the review. We hope to see you soon for better experience everytime.

10/10 優異

Kathy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Kris 於 2023年11月5日的回應
Thank you for review. We appreciate your feedback.

8/10 不錯

Michael

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
It was ok
於 2023 年 11 月住了 1 晚
Kris 於 2023年11月4日的回應
Thank you for the review.

10/10 優異

Stacey

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Kris 於 2023年10月27日的回應
We appreciate your feedback. Thanks.

8/10 不錯

Sharon

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly staff and Comfortable stay
The stay was nice..I will always use that Hotel while in the area when needed. Friendly staff .
於 2023 年 10 月住了 1 晚
Kris 於 2023年10月27日的回應
We appreciate your feedback. Thank you for being with us.

8/10 不錯

Skye

讚好：職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Kris 於 2023年10月26日的回應
We appreciate your feedback. Thank You

6/10 一般

Marie (Fate)

Property serves its purpose, I only needed it for a brief stay because my daughter is in college in the area. I wouldn’t stay there for more than two days. Not my ideal place to stay for long.
於 2023 年 10 月住了 2 晚
Kris 於 2023年10月15日的回應
We appreciate your review. And management will be initiate getting better with the guest experience and services.

6/10 一般

真實旅客

家人同遊
Family Weekend 2023
Room 319 the water backed up in the shower and the crickets need to be emptied from the light in the bathroom. There needs to be another kind of juice for breakfast everyone can not drink orange juice.
於 2023 年 10 月住了 2 晚
Kris 於 2023年11月5日的回應
We will note the concerns and work on it. Thank you for the feedback.

10/10 優異

David

於 2023 年 10 月住了 2 晚
Kris 於 2023年11月5日的回應
Thank you for the review.

8/10 不錯

Jolinda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean and quiet. The breakfast was fine. The eggs were just a little hard after sitting under the light in between customers.
於 2023 年 10 月住了 1 晚
Kris 於 2023年10月9日的回應
Thanks for the review. We are glad to hear about the experience. We would be working on getting better and improving experience.

8/10 不錯

Justin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfortable. Rooms in need of some minor maintenance but otherwise nice.
於 2023 年 9 月住了 3 晚
Kris 於 2023年9月13日的回應
Thank you for the review. We will consider your concerns and work on getting better. Hope we see you soon for more better experience with us.

10/10 優異

Raquel

於 2023 年 9 月住了 1 晚
Kris 於 2023年9月6日的回應
Thank you so much for the review. We are very glad to hear about the experience. Hope we see you soon for a better experience.

4/10 欠佳

Kevin

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Kris 於 2023年9月6日的回應
Thank you for the review. We will do our best to provide a better experience on your every stay.

8/10 不錯

AMANDA

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Kris 於 2023年9月4日的回應
Thank you for the review. Our team is very glad to hear about your experience with us.

2/10 很差

inhye

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
It is just impossible this hotel continue their business. I can’t believe I had to kill 5 insects. Disgusting. They were not Beatles like hotel informed at front.
於 2023 年 8 月住了 6 晚
Kris 於 2023年9月1日的回應
We are so sorry for the inconvenience. We have pest control done every month twice. If they were not Beatles they would be crickets. As we are in a rural area and have farmlands around. They are seasonal.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Garbage Hotel...Garbage Customer Service
I the single worst customer service interaction of my life at this hotel. Rude, unaccommodating, and unprofessional. They have a bug problem that they admit to and don't fix. I went to take a shower...no shower curtain or towels. I called the front desk. Girl who answered says I need to come get one at the front desk..I asked if she could bring it up and she hung up on me. I called back and and asked again...she says she will bring it up. 15 minutes later...no shower curtain. I went downstairs..no one at the front desk. I go back to my room and call the front desk several times. No answer. 25 minutes pass, no shower curtain. I call the front desk again, new girl answers. I explain the situation...she says I have to come down and get it...she says front desk worker isn't allowed to leave the front desk (I was just down there....no one there). I asked who was putting up the shower curtain...her reply "you don't know how?" I couldn't believe it. Then she follows with "I am not housekeeping". I go downstairs again...get the shower curtain and ask why they are being so rude. Again, she says, "I am not housekeeping....and it's not that much of an inconvenience (for me to do the job of the hotel)." I also told her we needed towels...I got a really dirty look and she went to get towels. Didn't have any at the front desk. So she left to get them (I thought she couldn't leave the front desk?). Not once was there an apology or the slightest care bout the situation. GARBAGE HOTEL
於 2023 年 8 月住了 1 晚
Kris 於 2023年9月1日的回應
We are so sorry for the inconvenience. We have taken action on this matter and will be looking into this. However, we have cameras and will investigate more and find out.

10/10 優異

Denise

家人同遊, 商務旅客
讚好：職員與服務
不滿：住宿狀況
It was workable for what we needed. Right across the way from my student’s dorm The room had a strong musty smell, the furniture was scratched up, and there was mold on the shower curtain and around the tub. The indoor pool looked nice, but we didn’t get to use it. The pressure in the shower was excellent.
於 2023 年 8 月住了 1 晚
Kris 於 2023年8月23日的回應
Thank you for the review. We will be working on getting the experience better.

10/10 優異

Jeffrey

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Kris 於 2023年8月18日的回應
Thank you for the review. We are glad to hear about your experience with us.

4/10 欠佳

Herbert

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Would Not Recommend, sadly.
Very dated hotel, not very clean, air conditioner in first room not cooling, but staff was very helpful in moving us the next day.
於 2023 年 8 月住了 2 晚
Kris 於 2023年8月18日的回應
I am so sorry for the inconvenience faced. We would be doing our best to make your stay comfortable and best with us.

6/10 一般

Sarah

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
This hotel has gone downhill
We have stayed here several times in the past with no problem but this time was awful!! The first room we were put in had a towel in the toilet and the toilet didn’t work. The second room didn’t have a shower curtain and the phone didn’t work so I went down to the front desk, was handed a shower curtain and had to put it up myself. When I went down and asked for towels the girl came back with one and said “sorry that’s all I could find” and acted annoyed I even asked. The customer service has gone from a 10 to a 2 overall. To top it off the breakfast has gone down too. Not sure if they have new owners or what but the people there now act like it’s a bother to help anyone.
於 2023 年 8 月住了 1 晚
Kris 於 2023年8月6日的回應
Thank you for the review. We are so sorry for the inconvenience faced. We will look into this and get the best to make your stay more better than ever.

8/10 不錯

Christopher

讚好：職員與服務
The property is under new management. It looks and feels better.
於 2023 年 7 月住了 1 晚
Kris 於 2023年8月6日的回應
Thank you for the review. We look forward to provide the best

10/10 優異

Terrence

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This property is conveniently located next to Texas A&M Commerce and Walmart. Renovations are taking place which were very much needed base upon my last stay. The renovations were the missing piece to the puzzle. This is the place I will stay if I’m ever at Texas A&M commerce again moving forward because there are no other hotels in the Commerce area that would meet my standard. I can only comment on the rooms that were renovated because if this was not the case, then I would not have stayed.
於 2023 年 6 月住了 1 晚
Kris 於 2023年7月4日的回應
Thank you for the feedback. We are glad to hear about your experience with us.

10/10 優異

Charles

商務旅客
讚好：整潔度、職員與服務和住宿狀況
About 30minute from rccg camp
於 2023 年 6 月住了 4 晚
Kris 於 2023年7月4日的回應
Thank you for the feedback.

10/10 優異

Beny

商務旅客, 多人同遊
讚好：整潔度和住宿狀況
The fact that Walmart is right next to the hotel.
於 2023 年 6 月住了 3 晚
Kris 於 2023年7月4日的回應
Thank you