Campi Bisenzio Conte of Florence Factory Outlet Hotels

"It was OK but not what I would consider a 4 star "

"It is not a vacation hotel; near the airport but in really bad shape."

"It’s an ok place to stay for a couple nights, but significantly worse in comparison to social hubs I stayed at in other locations."

"Everything was brand new, spotless, very safe area with comfortable and big beds. Transportation to city center was easy with a reliable bus in front of the property and tram at 10 minutes away. It was an amazing stay and looking forward to return!!"

"Breakfast staff are very attentive. The restaurant is outstanding. Perfect place to stay for our first night in Florence to recover from flight before moving into the rest of our journey. Rooms are very clean "

"If all you’re doing is looking for a 1 night place near the airport, then go for it. But not for anything more than that. Shower didn’t drain, missing fridge, cabinet door hanging off the frame, horrible smell in room 706, rusted sink, very very dated, but the staff was friendly though both at check in and when I needed a taxi. Was there 12 hours, never again. "

"Very close to airport. Good for a quick stay before catching a flight. Had a very nice breakfast series and friendly welcoming front desk agents. "

"This hotel was amazing from start to finish. Friendly and approachable staff, we ended up here by mistake through another hotel booking. Would highly recommend, and in a great location 10 mins away from central Florance. "

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "