Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I want to start off by saying myself and our family have used this property management company for almost 5 years, with every experience being amazing and when there were issues it was always handled professionally and appropriately. I will still likely give them another chance in the future, but I will say this stay was overall disappointing. On arrival everything appeared perfect, but when it came time for bed we discovered the twin bedroom that our kids would sleep in was infested with ants. As we inspected further we found nicotine gum in the room as well, which could be devastating if ingested by children. I also found the issue attracting ants, which would have easily been discovered if the property was thoroughly inspected and cleaned before arrival. I shared these concerns initially with the person on call (who was super helpful and willing to come out immediately to address) and further concerns with management during our stay, and that response felt very dismissive and unlike any other encounter we’ve ever experienced. Overall this seems like an outlier and I know those things happen, but when you’re paying for a premium space at a premium price I expect more, and I hope these issues are resolved for our future visits and for the visits of others.