The house was spacious, yet we had problems with multiple amenities. We are long-time HomeAway/VRBO customers, if I give a review, I give 5-stars because life happens & there can be "one-offs." But this stay had way too many issues.
We experienced roaches in the kitchen, an unreliable air conditioner, a broken/rusted washing machine, an unannounced serviceman, door locks requiring jiggling to work, thin sheets (you can see through them), small rough towels, chipped dishes, Dollar Store silverware, wobbly chairs, no beach towels, & limited supplies.
We told the host we couldn't find beach towels. After asking us to look around, she told us the last tenant STOLE them & they were an optional amenity anyway. We had to procure our own beach towels. Not ideal. Plus, if true, why was my family inconvenienced by the lack of them?
I asked where more automatic dishwasher soap was located. There were only 3 pods. She told us where the handwashing dish soap & a drying rack was. She shared "most tenants only use one pod per day." We reserved 5 days & only provided 3 pods. I pushed back by reminding her we rented a house with a dishwasher as a listed amenity. At that point she had the housekeeper come to the house with more supplies.
A hot tub serviceman showed up during our stay, unannounced. He cleaned the hot tub & the deck, which we appreciate. The hot tub is on the 2nd floor patio. So, he came thru the house. Ideally, it is preferred that service should happen before we arrive. We couldn't use it for 2 hours afterward. Again, limiting our use of an amenity.
The washing machine was rusted & wouldn't stop running water. We had to unplug it... another unusable amenity. The air conditioner in the converted garage bedroom reset itself to 77 degrees every 2 hours. Sleeping in a hot muggy room was not pleasant. We tightened kitchen chair legs before they broke or someone fell out of them. It goes on and on... This host seems to be penny-pinching & not interested in providing a hassle-free place to stay.
I am obligated to share the beach access boardwalk is not sound. Multiple support beans are cracked/ damaged. The whole structure swayed as we walked on it. Also, the extremely weathered wood boards cannot be walked on barefoot due to splinters.
This host also submitted $495 of damage to the property damage protection insurance. I think she is scamming them to pay for repairs that PRECEEDED our stay. All in all, we will not return.
