This hotel has definitely had issues. It's more training and lack of amenities. We checked in for our stay after a very long drive and the receptionist was very nice. We noticed a sign indicating they unless you stayed more than 3 days, there would be no housekeeping. You would need to ask if you needed anything. The breakfast the next morning was ok, nothing special and the room was very clean which is much appreciated. You could buy various snacks, but they have remotes in the rooms with streaming options and no streaming or pay per view movies. The workout room was freezing! The worst part about all of this, they overcharge you! We had already been charged for our 3 nights stay and I asked if they needed additional for a deposit/ incidentals. I was told no. When we arrived back home, my daughter had two pending holds on her account that equaled more than her stay! I had 200 additional held! This has been for over 6 days now! I tried to call the hotel multiple times upon realizing this and they never answered the phone. It asked you enter a remote access number. I filed a complaint with Hotels.com when they couldn't get through to them and they said they would ctc them via email to get in touch with us. Cobblestone reservations did the same. Nothing. Finally, I reached the manager Megan today who offered no apologies and said there is nobody she reports too! Every hotel has a District or Regional Manager. She was nice, but offered no help or resolution.