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橘郡/柯斯塔梅莎希爾頓酒店的評價

3.5 out of 5
橘郡/柯斯塔梅莎希爾頓酒店
3050 Bristol St, Costa Mesa, CA

評價

7.8

不錯

10 分評分，優異；1001 則評價中有 490 則" "
8 分評分，不錯；1001 則評價中有 177 則" "
6 分評分，一般；1001 則評價中有 118 則" "
4 分評分，欠佳；1001 則評價中有 100 則" "
2 分評分，很差；1001 則評價中有 116 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

4/10 欠佳

masaki

讚好：整潔度
於 2024 年 4 月住了 5 晚

10/10 優異

Mark Wayne (Howe)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was just what i needed. I will stay there next trip to Costa Mesa.
於 2024 年 4 月住了 2 晚

10/10 優異

Maria Teresa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Relaxing, friendly staff...I like the bed most, I sleep well.
於 2024 年 4 月住了 2 晚

6/10 一般

Fazel (Saratoga)

家人同遊
We had stayed in this property many years ago. We decided that my wife and my son would stay here for a couple of nights before joining us on a college campus visit. when they arrived, they were given a room that was near swimming pool generators/water treatment/etc. and room was extremely noisy. My wife called reception and asked to get a different room, the lady said no way. My wife went downstairs again and there was some other gentleman at the desk, my wife asked for a different room and the gentleman gladly obliged and gave her a different room. She was happy with the new room. Later she told me that the hotel has run down a lot since we stayed there last time (years ago), that there have been no updates to things there, and hotel looks outdated and old everywhere. I don't think we will stay in this hotel again (which sucks because this is my favorite location, near everything for us.)
於 2024 年 4 月住了 2 晚

4/10 欠佳

Jennifer

商務旅客
讚好：職員與服務
不滿：住宿狀況
Power washed the front drive at 9pm at night. Couldn’t sleep and had very early meeting. Main areas are nice. Rooms are terrible, old dark and musty.
於 2024 年 4 月住了 1 晚

10/10 優異

Samantha (Vancouver)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful customer service!
於 2024 年 4 月住了 1 晚

8/10 不錯

Yukkuen

伴侶同遊
讚好：整潔度和職員與服務
Parking was crowded and a bit flooded.
於 2024 年 3 月住了 1 晚

10/10 優異

Yasha

讚好：整潔度、職員與服務和住宿狀況
Very comfortable bedding, great staff
於 2024 年 3 月住了 2 晚

2/10 很差

jesus (arvada)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I highly don’t recommend I left some boots and they went to go clean my room next thing I find out my boots were gone so don’t leave nothing behind or else it’ll get stolen
於 2024 年 3 月住了 3 晚

10/10 優異

Juliana

於 2024 年 3 月住了 1 晚

10/10 優異

Augustine Buelna,

於 2024 年 3 月住了 1 晚

2/10 很差

kristen

於 2024 年 3 月住了 1 晚

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
N/a
於 2024 年 2 月住了 1 晚

8/10 不錯

Ashley

於 2024 年 1 月住了 2 晚

10/10 優異

Sarah

讚好：職員與服務和住宿狀況
There was fecal matter in the toilet in my room. Some areas of the parking garage were flooded. Other than that, all seemed great!
於 2024 年 3 月住了 1 晚
Rooms Coordinator 於 2024年3月7日的回應
Thank you for taking the time to share your experience with us. My apologies for the issue you encountered. I hope you will come back again and let us show you the true Hilton Way.

8/10 不錯

Deny

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Rooms Coordinator 於 2024年2月21日的回應
Thank you taking the time to share your comments on your recent stay. We are glad you enjoyed your stay. We look forward to seeing you again, and this time will make it a 5 out 5 experience.

10/10 優異

Ariston

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall nice hotel to stay
於 2024 年 2 月住了 2 晚
Rooms Coordinator 於 2024年2月7日的回應
Ariston, Thank you for the positive feedback. We hope to have you as our guest again soon.

10/10 優異

Bailee

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2024 年 2 月住了 3 晚
Rooms Coordinator 於 2024年2月7日的回應
Thank you for the positive feedback. Our mission is to make every stay the best. We hope to have you as our guest again in the future.

8/10 不錯

Dennis (Washougal)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The parking situation is inconvenient and expensive.
於 2024 年 2 月住了 1 晚
Rooms Coordinator 於 2024年2月5日的回應
Thank you for your feedback. This information will be shared with the management Team.

4/10 欠佳

Marisol

讚好：職員與服務
於 2024 年 2 月住了 2 晚
Rooms Coordinator 於 2024年2月6日的回應
Thank you for taking the time to share your experience. Management takes all input positive and negative as training opportunities. We hope you will be our guest again, and let us show you the Hilton WOW.

10/10 優異

Melinda

於 2024 年 2 月住了 2 晚

10/10 優異

Jen

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 2 月住了 1 晚
Rooms Coordinator 於 2024年2月5日的回應
Jen.Thank for sharing the positive feedback. We live to make our guest smile. We hope to see you again in the future.

10/10 優異

Kathleen

讚好：整潔度、職員與服務和住宿狀況
Great hotel. Close to everything. Beautiful lobby
於 2024 年 1 月住了 3 晚
Rooms Coordinator 於 2024年2月5日的回應
Thank you Kathleen, we hope you be our guest again soon.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Rooms Coordinator 於 2024年2月5日的回應
Thank you for your feedback.

6/10 一般

Trevor James

於 2024 年 1 月住了 4 晚
Rooms Coordinator 於 2024年1月23日的回應
Thank you for taking the time to share your experience during your recent stay with us at the Hilton Costa Mesa. We hope you will in the future give us the opportunity to ensure you have a 5 out of 5 level stay

8/10 不錯

Jaqueline

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Rooms Coordinator 於 2024年1月23日的回應
Thank you for taking the time to share your experience with us during your recent stay here at the Hilton Costa Mesa. We hope we have the opportunity to improve your stay.

10/10 優異

Mario

Muy bien
於 2024 年 1 月住了 1 晚
Rooms Coordinator 於 2024年1月23日的回應
Thank you for sharing information on your recent stay here are the Hilton Costa Mesa. We hope to see you again.

10/10 優異

Adrian

讚好：整潔度、職員與服務和住宿狀況
Rooms Coordinator 於 2024年1月29日的回應
Thank you for taking the time to share your experience. We look forward to having you as our guest in the future.

10/10 優異

Justino

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Rooms Coordin 於 2024年1月8日的回應
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

10/10 優異

Justino

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Rooms Coordinator 於 2024年1月8日的回應
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

10/10 優異

Lois

於 2024 年 1 月住了 1 晚
Rooms Coordinator 於 2024年1月8日的回應
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

4/10 欠佳

Amy

家人同遊
不滿：職員與服務
Deceiving situations
I was not explained that I have to pay extra $36/ day for the garage fees. Its cery expensive for 4 days. The refrigerator does not get cold enough
於 2023 年 12 月住了 4 晚
Rooms Coordinator 於 2024年1月5日的回應
Amy,We regret your stay did not meet your expectations. The parking fee is in line with the hotels in the area and is charged to every guest. The information is on our website and is also included in the information that we provide to Expedia. I do apologize that the refrigerator in your rooms was not immediately replaced.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean hotel, convenient location, friendly and professional staffs
於 2023 年 12 月住了 3 晚
Rooms Coordin 於 2024年2月5日的回應
Thank you for the positive feedback. Our staff works hard to make your stay great one. We look forward to having you as our guest again, soon.

4/10 欠佳

ROBERT

於 2023 年 12 月住了 4 晚
Rooms Coordinator 於 2024年1月23日的回應
Thank you for taking the time to share your experience regarding your recent stay with us. I would like to see how we can improve your next stay.

2/10 很差

HECTOR

商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
Property is good. Unfortunately my room seemed infested with bed bugs that the managers here seemed to either not care about or not believe me. I didn’t realize the bites until that night when I really looked down at my ankles and legs which is where most of the bites were. I looked like I was attached by mosquitos for the next week. I called and told them. They questioned me like I was crazy. I don’t know if they ever checked it out. They said they would and then be in contact but no one ever called me back. Not sure if they did but certainly hope they checked this out. Hoping no one else stayed in that room after me.
於 2023 年 10 月住了 2 晚
Rooms Coordinator 於 2024年1月3日的回應
Sir, I apologize for the inconvenience. With a report such as this we immediately have the room inspected by an outside specialist. Can you please give me your room number and arrival date so I can review the report.

10/10 優異

Arshia

家人同遊
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2024年1月3日的回應
Thank you for being our guest. We look forward to your next stay here at the Hilton Costa Mesa

10/10 優異

Kathryn

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always a wonderful Hotel, staff is awesome!
於 2023 年 12 月住了 2 晚
Rooms Coordinator 於 2024年2月5日的回應
Kathryn,Thank you for the positive feedback. Our Team loves making guest smile. We look forward to having you as our guest again, soon!

10/10 優異

Doreen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This is our second time staying here. We will definitely return again.
於 2023 年 12 月住了 5 晚
Rooms Coordinator 於 2023年12月30日的回應
We love our returning guest. Look forward to seeing you again soo.

10/10 優異

SHERI

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had our holiday party at the hotel. Rey festive location
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月27日的回應
Thank you for sharing your holiday with the Team here at the Hilton Costa Mesa. Hope to see you in the New Year

8/10 不錯

Samuel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月27日的回應
Thank you for spending part of your holiday season with us here at the Hilton Costa Mesa. May the new year bring joy and we hope to see you again.

10/10 優異

Gabriel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 7 晚
Rooms Coordinator 於 2023年12月27日的回應
Thank you for being out guest during this holiday season. We hope to see you again in the New Year

6/10 一般

Theresa

於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2024年1月23日的回應
Thank you for taking the time to share your experience here at the Hilton Costa Mesa, I am sorry we did not meet your expectations. We hope you will give us another opportunity to serve you and live up to the Hilton Brand

10/10 優異

Charma

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Rooms Coordinator 於 2023年12月21日的回應
We wanted to reach out and thank you for your review of our property.

10/10 優異

ABIGAIL

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was awesome, specially one of the managers Michael took care of us.
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月21日的回應
Thank you for your kind words. It is greatly appreciated when we hear a Team Member has gone above and beyond. We look forward to having you as our guest again. Rooms Coordinator

10/10 優異

Daniel

於 2023 年 12 月住了 2 晚
Rooms Coordinator 於 2023年12月21日的回應
We wanted to reach out and thank you for your review of our property.

10/10 優異

james

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful lobby , rooms , gym, pool
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月21日的回應
We wanted to reach out and thank you for your review of our property.

10/10 優異

whitney

於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月30日的回應
Thank you for taking the time to share your experience. We hope you will be our guest again soon

8/10 不錯

Sarah

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The ice machines were removed during Covid. In order to get ice you need to go all the way to the Lobby and get ice from Starbucks. The room was roomy but restroom could have been a little cleaner.
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月5日的回應
We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property the Hilton Orange County/Costa Mesa. It is most appreciated and something we take very seriously. In our promise to ensure every guest feels cared for, valued and respected, it is the feedback from our guests like you that enable us to continually improve and exceed our service. Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness.

2/10 很差

Ashley

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked a room to stay in after my company's holiday party. when we got to our room, the shower's handle was broken and on the floor. The bathtub floor was filthy and the room was not at all as advertised. When I went to use the phone to call the front desk, it was broken. I had to go all the way back to the lobby and wait in line to speak to the receptionist and let her know what we had found. Although very sweet, she did not really empathize with our situation. I had wasted about 40 minutes dealing with all of this and had limited time to get ready for the holiday party. She moved us into another identical room, still not like the one I booked. The bathtub was still filthy and from the room's view, we could see that many other rooms had giant cracked windows. Also, the elevator did not work and skipped our floor 3 times. Overall, it was a terrible experience. The next morning we quickly checked out and left even though we had been planning to eat at the restaurant. Will not stay here again.
Rooms Coordinator 於 2024年2月13日的回應
Ashley, Thank you for taking the time to share your experience with us. I am sorry your stay was not as it should have been. Our Senior management takes all guest comments seriously and will use your input to improve our service delivery.

8/10 不錯

Jennifer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Rooms Coordinator 於 2023年12月5日的回應
We thank you for choosing us for visit to Orange County, we appreciate your kind words and we all were happy to hear you enjoyed your stay with us. We are very lucky to be located in a nice area with local restaurants, and South Coast shopping center .We look forward to your next visit, to Costa Mesa.