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科斯塔梅薩新港海灘萬豪旅居酒店的評價

3 out of 5
科斯塔梅薩新港海灘萬豪旅居酒店
881 Baker St, Costa Mesa, CA

評價

8.6

優異

10 分評分，優異；690 則評價中有 373 則" "
8 分評分，不錯；690 則評價中有 211 則" "
6 分評分，一般；690 則評價中有 58 則" "
4 分評分，欠佳；690 則評價中有 20 則" "
2 分評分，很差；690 則評價中有 28 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

真實旅客

於 2020 年 2 月住了 1 晚
General Manager 於 2020年2月3日的回應
Dear Guest, thank you for choosing Residence Inn Costa Mesa Newport Beach and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sue Cooke, General Manager

10/10 優異

Yolanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great. The facilities were clean and was very comfortable. We stayed in a fully functional penthouse. We plan on revisiting in the summer and will stay longer. One night was not long enough. Thank you for hosting my family.
於 2024 年 4 月住了 1 晚

8/10 不錯

Pete

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
2 story was great. Outside had traffic noise; finding the room was confusing.
於 2024 年 3 月住了 1 晚

10/10 優異

Luan Luis

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staffs were very nice. Keep up the good work. Will definitely book & stay at this place again when we are in the area.
於 2024 年 3 月住了 2 晚

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Edward

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Room was impeccably clean. Kitchen amenities where abundant. My first time with this type of lodging, and we enjoyed so much we will do it again.
於 2024 年 2 月住了 1 晚

8/10 不錯

Alok

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's a good place, well located. Slightly older but well-maintained.
於 2024 年 2 月住了 2 晚

10/10 優異

Mark

於 2024 年 1 月住了 10 晚

8/10 不錯

Maybelle

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Girl's Trip
I really liked that the penthouse was two stories. My sister, my two friends and I like that there were two bedrooms, two bathrooms a kitchen and a living room. It was very spacious. It was almost like being home, but away from home. One of our concerns was that the downstairs bathroom shower did not have hot water. The second concern was that the upstair bathroom shower/ bathroom didn't drain very well. We like the different things that were available for breakfast. We did not get to enjoy this swimming pool, the ping pong table or the bean bag toss, because it was raining during our stay.
於 2024 年 1 月住了 3 晚

8/10 不錯

Andres

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy
It was pretty good very convenient love the breakfast i didn't like i have to pay to park at the hotel.
於 2024 年 1 月住了 3 晚

10/10 優異

Consuelo (Seattle)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 6 晚

10/10 優異

RONALD (Melissa)

於 2024 年 1 月住了 1 晚

10/10 優異

James

家人同遊
讚好：住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚

6/10 一般

Nancy

伴侶同遊, 商務旅客
讚好：設施服務
I have stayed here many times and I didn’t know they started charging for parking. They didn’t even mention it, they asked if we were had a car and that’s it. No mention of it’s a $15. Fee. I noticed it after I saw the charge through my card.
於 2023 年 12 月住了 1 晚

10/10 優異

Joan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

6/10 一般

David

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Syringe and dog hairs
The room was everything we were hoping for and more. The friendly front desk people made it even nicer. The breakfast was better than most hotel breakfasts I’ve had. The only problem we had was the cleanliness of the room itself. We found a syringe cover in the main bedroom. My wife is a nurse, so she had a spare pair of gloves to pick it up. When she picked it up she got 5 or 6 dog hairs too. That experience ruined it for me. An otherwise wonderful stay was ruined because the housekeeping team didn’t do their job.
於 2023 年 12 月住了 2 晚

10/10 優異

Gregg

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

karen

讚好：整潔度、職員與服務和住宿狀況
Convenient
於 2023 年 11 月住了 2 晚

10/10 優異

Amro

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good family place
於 2023 年 11 月住了 1 晚

6/10 一般

Blanca

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The front desk staff was friendly and the breakfast was hot. The room was older and in disrepair, with a railing to the loft area that was not properly secured as it was off the support brackets which seemed unsafe. The pool area had a lot of trash that hadn’t been picked up which looked tacky. Not worth the $350 plus dollars we paid for the night
於 2023 年 11 月住了 1 晚

6/10 一般

Scott

家人同遊
讚好：整潔度
The TVs in both bedrooms did not work
於 2023 年 11 月住了 2 晚

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
Very nice apartment like facility
於 2023 年 11 月住了 5 晚

10/10 優異

Jun Mo

於 2023 年 11 月住了 7 晚

8/10 不錯

Samantha

家人同遊
讚好：整潔度、職員與服務和設施服務
It was quiet and comfortable. The property was for sure a bit dated and needed some updates but it was comfortable. It’s great for a family stay with the 2 separated rooms and breakfast was great.
於 2023 年 11 月住了 1 晚
Christine Ou 於 2023年11月15日的回應
Hi Samantha,Thank you for your feedback! We appreciate that you enjoyed your stay and took the time to respond. We'll make sure to share this with our team so we can improve, and continue to offer great services for our guests.

10/10 優異

TAE KON

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kind staff and nice breakfast.
於 2023 年 11 月住了 2 晚
Christine Ou 於 2023年11月15日的回應
Thank you for your response! We are so glad you enjoyed our breakfast and our wonderful staff.

10/10 優異

Jaymie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Christine Ou 於 2023年11月15日的回應
Thank you for your feedback!

8/10 不錯

Eliseo

家人同遊
讚好：整潔度和職員與服務
Aside from house keeping stealing my thermos bottle I accidentally left behind and being told “nothing was found or turned in from our room after we checked out” the hotel and front desk staff was fine. Given there are several other option for hotels within a 5 mile radius from where this hotel is located, it’s unlikely I’ll stay here again.
於 2023 年 9 月住了 5 晚
Christine Ou 於 2023年10月30日的回應
Hello Eliseo, I apologize that we were unable to find your thermos that was left behind. Our housekeepers are all trained to bring anything that they find in the room to our housekeeping supervisors. In addition, we have all our housekeeping supervisors check the room upon check out before any housekeeper enters the room to clean to make sure everything is out. If we missed your thermos I apologize. We hope that you'll give us another opportunity to have you as a guest at our hotel. Otherwise, have a great week!

10/10 優異

Miyuki (Mesa)

於 2023 年 10 月住了 1 晚

4/10 欠佳

Justin M

商務旅客
不滿：整潔度、設施服務和住宿狀況
Not what it was.
於 2023 年 10 月住了 4 晚
Christine Ou 於 2023年10月30日的回應
Hi Mr. Leporini, I apologize for the issues with your room when you arrived at the hotel. We have passed this on to our housekeeping staff in order to avoid issues in the future. I've also spoken to my front desk staff as to how to approach these situations in order to make sure that our guests are fully satisfied with their stay despite any mishaps. Please feel free to reach out to me on property if you'd like to discuss anything further, and hope you'd consider our property in the future so we can make it up to you.

8/10 不錯

Edward

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Basic clean Residence Inn.
Exactly what you would expect from this chain. Full kitchen, dining table. Comfortable beds, adequate bathroom and good storage. Sound transfer from upstairs unit was quite noticeable, but convenience of staying on the first floor was worth it. Staff very friendly and breakfast better than average. Freeway sound is audible. Good value.
於 2023 年 10 月住了 1 晚
Christine Ou 於 2023年10月30日的回應
Hello Mr. Russell, Thank you so much for taking the time to share your feedback. I'll make sure to let our front desk know to alert our other guests on the second floor to be mindful of our downstairs guests. If you're ever in town next time we'll make sure to get you into a nice quiet room away from the freeway. Thank you again for choosing our property and hope to see you again soon!

10/10 優異

Melissa (Tucson)

於 2023 年 10 月住了 1 晚
Christine Ou 於 2023年11月15日的回應
Thank you for your response!

6/10 一般

RebeccaBecky

於 2023 年 9 月住了 2 晚
Christine Ou 於 2023年11月15日的回應
Hi Rebecca, Thank you for your response!

10/10 優異

maria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and convenient
於 2023 年 9 月住了 1 晚
Christine Ou 於 2023年11月15日的回應
Hi Maria, Thank you for your response!

10/10 優異

Deborah

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Christine Ou 於 2023年11月15日的回應
Hi Deborah, Thank you for your kind feedback!

10/10 優異

Traci

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Christine Ou 於 2023年11月15日的回應
Thank you for kind feedback!

10/10 優異

Kevin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great time at the Residence Inn
Great location and very clean property. The room is well appointed with a complete kitchen for someone staying on for more than a few days. There is also a laundry room, a few outdoor BBQ's, cornhole, pool, basketball court with balls, and a hot tub, They also have a few buildings set up for pet owners!
於 2023 年 9 月住了 2 晚
Christine Ou 於 2023年11月15日的回應
Hi Kevin, Thank you so much for taking the time to give us such positive feedback! We are so glad that you enjoyed all the amenities the hotel has to offer. We hope to see you soon.

10/10 優異

Justin

於 2023 年 9 月住了 1 晚
Christine Ou 於 2023年11月15日的回應
Thank you for your response!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very spacious
It was a wonderful stay in a penthouse suite with a family of 5. The stairs are a bit steep if you have little ones. Also, be prepared to climb 3 flights of stairs to get to the front door.
於 2023 年 9 月住了 1 晚

8/10 不錯

Phillip

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Edna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome stay!
Very nice! Clean, comfortable and friendly staff.
於 2023 年 9 月住了 1 晚

8/10 不錯

Daniel

讚好：整潔度、職員與服務和住宿狀況
Overall, it was a good experience but I wish they would fix the broken door, hot tub, and clean the pool.
於 2023 年 9 月住了 2 晚

10/10 優異

Jeffrey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 4 晚

6/10 一般

ISRAEL

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Los cuartos muy sucios sobre todo la alfombra no la limpian y esta a rodeada de avenidas por lo que hay mucho ruido de autos.
於 2023 年 7 月住了 9 晚

10/10 優異

ABDULKADER

於 2023 年 8 月住了 7 晚

4/10 欠佳

Benjamin

於 2023 年 8 月住了 2 晚

8/10 不錯

John

讚好：整潔度、職員與服務和住宿狀況
Very friendly staff, great pool area, awesome basketball court. It is a little dated but very clean and comfortable! We would stay here again
於 2023 年 8 月住了 2 晚

10/10 優異

Shelley

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 8 晚

8/10 不錯

Shih Fang

家人同遊
讚好：職員與服務和客房舒適度
於 2023 年 7 月住了 6 晚

8/10 不錯

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚

10/10 優異

Denise

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful clean and friendly staff! We stayed two weeks Convenient location helpful staff and enjoyable time.
於 2023 年 7 月住了 13 晚