"Overall on the surface of it Lough Eske looks grand and wonderful. The room I stayed in was very spacious and very clean. All the staff I interacted with were all very helpful. The breakfast was a big positive. Tasted great and the staff very attentive.
When you look closer there are a number of parts of the hotel that look tired and need attention.
I was particularly disappointed in the spa area. It had a number of maintenance issues such as bulbs out, loose wiring for the switches of the hydro pool and the scum on the railings was thick grey sludge. It made me not want to spend much time there. Also whilst trying to relax there was a staff member walking back and forth entering and exiting going outside looking like he was putting a delivery away.
I also raised concerns as my booking details including name and telephone appeared to be part of a data breach on the hotel system as I received scam WhatsApp messages before arriving attempting to gain my credit card details. I did raise this to the hotel via email and upon arrival but my concerns were not addressed.
I wouldn’t rush back to stay here again unfortunately and couldn’t recommend based on my experience."
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