Ellerau Crazy-Snorkling Hotels

"The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service."

"Great hotel in great location. Wecoming and effiecient staff. Good sized room (kingsize double) with comfy beds and large shower room. Loved the wash items - soap, shampoo, conditioner, shower gel and body lotion. Really good buffet breakfast with great hot and cold selection and served for a long period of time to suit guests with leisure and work requirments. Would definitely recommend and will stay again when next in Hamburg."

"Room was clean when we arrived but der only clean after 3 days of staying.was a hustle to get clean towels everyday,ended up reusing towels coz we never got clean ones.close to Central and restaurants in the near "

"Very good hotel. spacious room with good amenities. Very good breakfast. Good location within walking distance from main railway stain."

"Superb stay! Thank you"

"Great location for the city"

"All good and no issues. As expected but nothing outstanding "

"Good breakfast, good location, no parking if you have a car, I would say young and trendy with a lot of self serves but very friendly staff"

"On one side the bed was soft which wasn't good at all and the pillows weren't very nice either. There was no electric kettle."