Crystal Lake

Nice clean room and staff was really nice

There were too many things that were not communicated clearly at this hotel. I would not go back there nor recommend it to other travelers. The front desk is open til 11 pm and if you don't arrive by then, you don't get in. We nearly missed this window because of a flight delay, which caused a lot of stress. They do not mention that the apartments are up a spiral staircase inside the room, to cart luggage up and down. An older woman who checked in when we did, asked staff to help carry her luggage and they refused. Staff recommended a driver service to pick us up at the airport. He did not answer What's App messages and we ended up paying double the rate we had budgeted for, because we had to get an airport taxi to the hotel. We stayed there to try to save money because Rome hotels are very highly priced, but it ended up being more expensive for us to stay here in Fiumicino by taking a taxi to the hotel and back to the airport for the train the next morning. There was no wifi password given at check-in and nothing in the room, so when the front desk staff left at 11 pm, ten minutes after we arrived, we couldn't access wifi. Not very professional or organized in their communications.

Every single employee here was amazing! Starting with the handyman, who was very nice and helpful, to the girls taking care of the breakfast, which was amazing by the way and the great housekeepers. And Terry, you were so chatty and friendly!! Location was perfect, 13 minute walk to the Vatican. TONS of restaurants and pharmacies around. My room had a balcony, so relaxing every evening after a long day was definitely a plus. Thank you again and if I’m ever back in Italy, I will definitely come back!