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克魯茲德瓦多酒店的評價

3.5 out of 5
克魯茲德瓦多酒店
La Condamine y Tarqui, Cuenca

評價

9.6

完美

10 分評分，優異；24 則評價中有 20 則" "
8 分評分，不錯；24 則評價中有 2 則" "
6 分評分，一般；24 則評價中有 1 則" "
4 分評分，欠佳；24 則評價中有 1 則" "
2 分評分，很差；24 則評價中有 0 則" "

10/10 

整潔度

9.8/10 

職員與服務

10/10 

設施服務

9.6/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Johnny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel
The hotel was wonderful. It has an old-world charm but with the features of a modern hotel. The rooftop restaurant had amazing views and unbelievable food. I enjoyed every aspect of the hotel except that they did not have parking on-site.
This was photo from the rooftop with no filters!
於 2023 年 11 月住了 1 晚
Hotel Cruz del Vado 於 2023年12月8日的回應
Dear Johnny, Thank you for your excellent ranking. We are so happy you found our hotel to be wonderful, old-world charm with the features of a modern hotel is exactly what we are going for! We look forward to welcoming you back!

6/10 一般

Erika

讚好：整潔度
不滿：客房舒適度
Pésima ubicación
La ubicación es pésima porq no se puede llegar en el auto, hay que subir caminando y no hay donde estacionar. Después cuando llegamos no nos abrían la puerta tuvimos que esperar mucho tiempo para que nos abran!
於 2023 年 11 月住了 2 晚
Hotel Cruz del Vado 於 2023年11月21日的回應
Estimada Erika, Nuestra ubicación en una de las edificaciones más antiguas de la cuidad es para soñar. El parqueadero es a dos cuadras planas, caminables e un Concierge siempre puede ayudar con el tema del estacionamiento y equipaje también. Les esperamos de nuevo, con mucho gusto!

8/10 不錯

Jacqueline

於 2023 年 11 月住了 2 晚
Hotel Cruz del Vado 於 2023年11月21日的回應
¡Gracias por su excelente calificación! Esperamos darles la bienvenida otra vez muy pronto.

10/10 優異

Amanda

於 2023 年 7 月住了 2 晚
Hotel Cruz del Vado 於 2023年11月21日的回應
¡Gracias por su calificación! Nos encantaría saber qué podría haber sido mejor.

10/10 優異

Amanda

讚好：整潔度、職員與服務和住宿狀況
Excelente
於 2023 年 5 月住了 1 晚
Hotel Cruz del Vado 於 2023年7月14日的回應
Estimada Amanda, ¡Gracias por su excelente calificación! Esperamos darles la bienvenida otra vez muy pronto.

4/10 欠佳

Anouar (Miami)

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The pictures in this hotel offer something completely different of what it actually offered. I would say the rooftop/restaurant area are above and beyond, the service and breakfast were really good. But when it comes to the pricing and the actual room where you have to sleep, leave a lot to be desired. For example, the pictures show open windows with curtins, but you are actually looking at the hallway, if you get one of the two suites offered, only the you will get a street/river/mountain view on a not "private balcony" (anyone can access it). The hotel claims they do not have a ventilation system in the rooms because the municipality does not allow to install it because of the "historic building" which is built on. So you are paying pretty much a 5 star hotel for a "nice room" which pretty much feels like a sauna. I have been to cuenca many times and actually felt cold in the rooms in other properties, but here, i had to ask the front desk for 2 fans because the heat was unbearable. All of the rooms, except for the 2 suites, do not have windows and face the hallways. I never used my room key because you could fisically open your hallway window, and open your door. Bathrooms and rooms where spotless (they could use better toiletries to get your money's worth). The hotel is nice, but definitely not worth the money paid. Definitely would never stay here again.
於 2023 年 5 月住了 2 晚
Hotel Cruz del Vado 於 2023年8月2日的回應
Dear Anouar, Thank you for taking the time to express your concerns regarding Hotel Cruz del Vado. Our guests' opinions are very important to us, and we are always taking corrective actions to improve our guests' experience. To your point, we recently installed windows facing the interior patios in guest room that previously had no windows at all and by the completion of the project all the windows were equipped with locks. Currently, we are working with air circulation specialists to find the best, sustainable solutions for the cooling of the patrimonial property.Best regards,

10/10 優異

andrea

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful experience at Cruz del Vado. The property is beautiful and comfortable. Staff was incredibly accommodating. We had a late check in and their security guard escorted us from our car. We even had treats left in our room. Cant wait to go back!
於 2022 年 9 月住了 1 晚
Hotel Cruz del Vado 於 2022年9月16日的回應
Dear Andrea, Thank you for your excellent ranking! We are so glad to hear you had a wonderful experience and found our staff to be incredibly accommodating. We look forward to welcoming you back!

10/10 優異

Trotsky Leonidas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2022 年 7 月住了 1 晚
Hotel Cruz del Vado 於 2022年8月8日的回應
¡Gracias por su excelente calificación! Esperamos darles la bienvenida otra vez muy pronto.

10/10 優異

MARIA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stunning stay, with great service. Excellent environment and decoration.
於 2022 年 6 月住了 1 晚
Hotel Cruz del Vado 於 2022年7月6日的回應
Dear Maria, Thank you for your excellent ranking! We are so glad to hear you had a stunning stay and experienced great service. We look forward to welcoming you back!

10/10 優異

Daniel (miami)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Great place ! Awesome service , Gustavo and Cristina were very helpful all around! Great food at the rooftop and great location ! Great price ! Highly recommended!
於 2022 年 5 月住了 1 晚
Hotel Cruz del Vado 於 2022年7月6日的回應
Dear Daniel, Thank you for your excellent ranking and recommendation! Gustavo and Cristina are so glad to know they could be of help. We would be happy to host you again!

8/10 不錯

RICARDO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy lindo hotel ubicado en el centro de cuenca. Lo único negativo es que tienes que caminar dos cuadras para parquear el carro.
於 2022 年 5 月住了 2 晚
Hotel Cruz del Vado 於 2022年7月6日的回應
Estimado Ricardo, Gracias por sus valiosos comentarios! Un Concierge siempre puede ayudar con el tema del estacionamiento y equipaje también. Les esperamos de nuevo, con mucho gusto!

10/10 優異

Juan (Quito)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel Cruz del Vado, it´s the best option in the town.
於 2022 年 4 月住了 2 晚
Hotel Cruz del Vado 於 2022年6月2日的回應
Dear Juan, Thank you for your excellent rating! We are flattered to hear that our hotel is the best option in Cuenca. We hope to welcome you back soon!

10/10 優異

Justin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Loved this property. They kept the look of Quenca authentic and the service was top notch. We arrived a bit early and they were able to accommodate, which was a relief. Great views of the city. The chocolate lava cake was out of this world!
於 2021 年 12 月住了 3 晚
Hotel Cruz del Vado 於 2022年3月3日的回應
Thank you for your excellent rating! We are always happy to accommodate our guests' needs and are glad to know you loved our hotel in Cuenca.

10/10 優異

ANTONIO

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Lindo, acogedor con deseos de regresar!!
於 2021 年 12 月住了 3 晚
Hotel Cruz del Vado 於 2022年3月3日的回應
¡Gracias por su excelente calificación! Esperamos darles la bienvenida otra vez muy pronto.

10/10 優異

Joseph

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente hotel, todo nuevo. Muy cerca de calle turistica
於 2021 年 10 月住了 4 晚
Hotel Cruz del Vado 於 2022年3月3日的回應
¡Gracias por su excelente calificación! Thank you for your excellent rating!

10/10 優異

ALEJANDRO

於 2021 年 10 月住了 1 晚
Hotel Cruz del Vado 於 2022年3月3日的回應
¡Gracias por su excelente calificación! Thank you for your excellent rating!

10/10 優異

Roberto

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel for couple getaway
Beautiful hotel. Great location. Amazingly friendly staff. Must book luxury room with city view.
於 2021 年 7 月住了 2 晚
Hotel Cruz del Vado 於 2022年3月3日的回應
Thank you for your excellent rating! We are proud of our amazingly friendly staff, and so happy to know they made your getaway special.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful, clean hotel and excellent service. The restaurant has an amazing view, unfortunately the service is a bit slow in the restaurant, the food was delicious.
於 2021 年 7 月住了 1 晚
Hotel Cruz del Vado 於 2021年8月14日的回應
Thank you for your excellent rating and valuable feedback. We look forward to welcoming you back soon!

10/10 優異

PATRICIA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 2 晚
Hotel Cruz del Vado 於 2021年8月14日的回應
¡Gracias por su excelente calificación! Thank you for your excellent rating!

10/10 優異

Muriel M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A gem of a hotel in a gem of a city
We had a lovely time in Cuenca, and part of the reason for that was our choice of the Cruz del Vado Hotel. The hotel belongs to an Ecuadorian chain (Art Hotels) that we used twice during our trip: in Cuenca and in Ottavalo, and both times we enjoyed the same spirit, thanks to a dedicated staff loving and knowing well their cities. In Cuenca we extend a special thank you to Gustavo and Christina for their great advice and warm welcome. All in all Cuenca has been our favorite stop in Ecuador. A side note: the hotels.com address if you use the Directions button is wrong. Make sure to call or message the hotel and they will help you arrive.
於 2021 年 2 月住了 2 晚
H. Cruz del Vado 於 2021年3月4日的回應
Dear Muriel, Thank you for sharing your encouraging feedback. We are very happy that you especially enjoying our beautiful location and fantastic views. Our team is always striving towards excellence, and your feedback will only motivate us further! Thanks again! Warm regards, Team Hotel Cruz del Vado Art Hotels Ecuador

10/10 優異

Flavio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 2 晚
Hotel Cruz del Vado 於 2021年8月14日的回應
¡Gracias por tu excelente calificación! Thank you for your excellent rating!

10/10 優異

Jorge (Manabi)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente! Bonitas instalaciones y excelente atención!
於 2020 年 3 月住了 2 晚
HCV 於 2020年3月19日的回應
Gracias por su respuesta. Sus comentarios son valiosos para nosotros y nos ayudan siempre a mejorar. Esperamos tenerle de vuelta. Un excelente día

10/10 優異

Jacqueline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This hotel is a gem in the middle of the city in front of a river a few steps of a Main Street with restaurants and shopping stores. Safe location, excellent service.
於 2020 年 3 月住了 2 晚
HCV 於 2020年3月20日的回應
Thank you for your kindness words. We are glad that your stay with us was to your satisfaction. Hope to see you again. Best regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, excellent breakfast and clean room.
於 2019 年 8 月住了 3 晚
FRONT DESK 於 2019年8月19日的回應
Dear, Thank you for choosing us, we are very happy for your comments, all staff are working very hard to provide quality service. We hope to see you again.