Search Cottages in Cumberland

"Non"

"We had a very pleasant stay at this property. The room was clean, comfortable, and well-maintained, which made it easy to relax after a long day. The staff were friendly, professional, and always willing to help, creating a welcoming atmosphere throughout our stay. It’s also a good option for business travelers, as everything was organized and convenient. However, there were a couple of small drawbacks. The gym was not available due to ongoing repairs, which was a bit disappointing. Additionally, the swimming pool was smaller than expected. Overall, it was a great experience, and I would still recommend this property to others."

"The pool was pretty decent. I didn't care for the hot tub because it didn't seem easily accessible. But that's all about my flexibility and not the average person's. Restaurant service was great and the charcuterie board was delicious. We ordered room service for lunch the next day and that was lacklustre at best. I've never had room service in a hotel before where they don't leave you the table, but not here, which led to me awkwardly shutting the door in the worker's face like five times to take each individual thing into my room since there wasn't enough room to set it down on the stand where the fridge and coffee maker were. The presentation of the sandwich was absolutely uninspiring and presented on a giant super heavy plate with nothing else on the plate and 4$ extra for bacon should not be some random bacon bits melted into the provolone. The beds were very comfortable. There were two comfy chairs in the room, which was great and the view was nice. The only downside about the room was that there was no mirror in the bedroom except way over by the door around the corner so there was absolutely nowhere to SIT and fix your hair or put on makeup, only stand up in the bathroom. Going forward, I'm going to bring my own folding mirror to any and all hotels I stay at."

"Unfortunately the tv in our room would not connect to the network so Netflix and YouTube would not work."

"the room was very clean. the bathroom was spotless "

"Everything was good"

"We booked a 'renovated' room with 2 Queen beds and breakfast included in January. Once arrived there, we received a room with 2 double bed into an old crappy section of the hotel, full of construction around the room, and no Breakfast was offered. The staff never advised us or let us know that we were downgraded other than after we complaint and brought theses issues up, so that was rather frustrating. So we complained to the staff, told them that we would have never booked there knowing that we would have this crappy bedroom., The staff told me the see the manager the next day at 9AM. The next day, the manager was not there at 9:15 AM, the staff called the manager, and the manager would not answer his phone. Finally after 3 attempts, they reach the manager, he would not talk to us, would not come to the office to meet us, and he told the staff to only refund us one night out of the 2 nights that we booked. I contacted Hotels.com Customer Service and finally got my 2 nights refund. I would avoid this hotel at all cost, very bad customer service, and very bad accomodation overall."

"The rooms where clean. The only issue my husband fell in and could not be assisted even to call an ambulance"

"Beautiful"