Dear Sir/Madam,Warmest greetings from A La Carte Danang Beach Hotel! Thank you so much for taking time to share us with your positive feedback. It was an honor to be at your service and we look forward to having you with us soon again for your next return to Da Nang. Best Regards, À La Carte Team
Dear Mr./ Ms. Ying - Chieh,Thank you for leaving a review for our hotelWe sincerely apologize and regret that you did not have a complete experience during your stay at our hotel.As for the buildings or construction, it is not owned or managed by our hotel. Therefore, we cannot intervene or do anything else to remedy this situation.If you have the opportunity to return to stay, you can choose apartments with direct sea view so that you are not affected by buildings.We look forward to hosting you again soon for another fantastic experience!Have a nice day!
It is a double bed room, the beds are too small in size. TV size can be bigger, the worse is the TV is not facing the bed and sofa. The pantry occupied a large area but useless to most people.
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
Ching man
2019年12月10日
Ching man
於 2019 年 12 月住了 4 晚
10/10 優異
Denny
家人同遊, 多人同遊
2019年12月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good hotel with a nice ocean view swimming pool.
Denny
於 2019 年 11 月住了 4 晚
Thao Le (Ms.) 於 2019年12月9日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年12月3日
真實旅客
於 2019 年 11 月住了 4 晚
Thao Le (Ms.) 於 2019年12月4日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年11月10日
讚好:整潔度、職員與服務和設施服務
真實旅客
於 2019 年 11 月住了 2 晚
Thao Le (Ms.) 於 2019年11月27日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
FUNG SHAN CONNIE
多人同遊
2019年11月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
FUNG SHAN CONNIE
於 2019 年 11 月住了 4 晚
Thao Le (Ms.) 於 2019年11月27日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
2019年11月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 10 月住了 3 晚
Thao Le (Ms.) 於 2019年11月9日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
Hon Cheung
多人同遊
2019年11月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Location at Da Nang, Nice view
It was good to stay in A La Carte Da Nang Hotel which is near to the beach or town center and really good swimming pool for photo.
Hon Cheung
於 2019 年 10 月住了 3 晚
Thao Le (Ms.) 於 2019年11月4日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年11月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間整潔、舒適,員工服務態度佳,附近海灘好靚,是理想的渡假地方
真實旅客
於 2019 年 10 月住了 2 晚
Thao Le (Ms.) 於 2019年11月27日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年10月14日
真實旅客
於 2019 年 10 月住了 2 晚
Thao Le (Ms.) 於 2019年11月4日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
4/10 欠佳
Sara
多人同遊
2019年10月14日
不滿:整潔度、職員與服務和住宿狀況
如果你只想有個好的房間海景,
如果你不介意: 一間4星酒店沒有4星的服務、對於乾淨度沒有執著、對食物也沒什麼要求.
如果你不介意:員工沒有良好的溝通能力、員工掛你電話、放了2天都不願收走的Room dining, House Keeping誤把你的衣服當毛巾收走了、Sky bar的食物是你早餐吃剩的料,以及有怪味的面包等等......
OH~ 反正,我是不推薦啦, 又或許, 你看完這評價打定了心理準備, 你就會覺得這酒店沒那麼差吧。該地區一整排都是酒店,你一定會找到花一樣的價錢,享有應有的服務, 而不是如此讓人失望的體驗.
如果你仍想訂這酒店, GOOD LUCKY~
Sara
於 2019 年 10 月住了 3 晚
Thao Le (Ms.) 於 2019年11月6日的回應
Dear Valued Guest,
Thank you for choosing our hotel and your kind review. We appreciate your valuable feedback especially on the condition of the hotel where the program has been in place and on-going. Please also accept my apologies for all the shortcoming. We truly hope you will give us the opportunity to welcome you again in a near future.
Kind regards,
Dear Valued Guest,
Thank you for your review. Please accept our sincere apologies about the experience that you encountered. We have taken note on your comments and will continue with our efforts to improve our service delivery.
We hope to have the opportunity to welcome you back soon.
Kind regards,
Dear Valued Guest,
Thank you for your review. Please accept our sincere apologies about the experience that you encountered. We have taken note on your comments and will continue with our efforts to improve our service delivery.
We hope to have the opportunity to welcome you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年10月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 9 月住了 2 晚
Thao Le (Ms.) 於 2019年10月11日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
Ling
2019年9月27日
讚好:職員與服務、住宿狀況和客房舒適度
Ling
於 2019 年 9 月住了 3 晚
Thao Le (Ms.) 於 2019年10月11日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
6/10 一般
真實旅客
2019年9月24日
讚好:整潔度、職員與服務和設施服務
真實旅客
於 2019 年 9 月住了 4 晚
Thao Le (Ms.) 於 2019年9月25日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年9月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 9 月住了 3 晚
Thao Le (Ms.) 於 2019年9月24日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年9月17日
真實旅客
於 2019 年 9 月住了 2 晚
Thao Le (Ms.) 於 2019年9月24日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
多人同遊
2019年9月15日
讚好:整潔度、職員與服務和住宿狀況
The infinity pool was great, but the gym room was quite small. The hotel provide hotel shuttle bus for going to Ba Na Hills or Hoi An which is cheaper than calling a grab.
真實旅客
於 2019 年 9 月住了 2 晚
Thao Le (Ms.) 於 2019年9月24日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
WaiYan
2019年9月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WaiYan
於 2019 年 9 月住了 4 晚
Thao Le (Ms.) 於 2019年9月24日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
Teng Chien
2019年8月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Teng Chien
於 2019 年 8 月住了 1 晚
Thao Le (Ms.) 於 2019年9月9日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
多人同遊
2019年8月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
the staffs are nice, the environment is nice. good. good good good good good good good good
真實旅客
於 2019 年 8 月住了 4 晚
Thao Le (Ms.) 於 2019年8月28日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
2019年8月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
clean and new
真實旅客
於 2019 年 8 月住了 6 晚
Thao Le (Ms.) 於 2019年8月28日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
Chor Yau
2019年8月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chor Yau
於 2019 年 8 月住了 3 晚
Thao Le (Ms.) 於 2019年8月28日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
2019年8月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 8 月住了 2 晚
Thao Le (Ms.) 於 2019年8月19日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
Dear Valued Guest,
Thank you for choosing our hotel and your kind review. We appreciate your valuable feedback especially on the condition of the hotel where the program has been in place and on-going. Please also accept my apologies for all the shortcoming. We truly hope you will give us the opportunity to welcome you again in a near future.
Kind regards,
8/10 不錯
真實旅客
多人同遊
2019年8月10日
讚好:整潔度和住宿狀況
The room was clean and tidy. The swimming pool was a bit small.
真實旅客
於 2019 年 7 月住了 2 晚
Thao Le (Ms.) 於 2019年8月19日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
Pui Wai Loretta
2019年7月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店很值得入住
酒店地點很好離機場只需要15分鐘的士 ,對面便是Da Nang beach. 酒店所有員工都非常有禮貌, 房間寬敞, 餐廳食物也不錯。我們一家還做了 SPG也只是HK$300多90分鐘 。酒店左右兩旁沿途也有很多海鮮店 ,很好吃也不昂貴,下次一定再入住。
Pui Wai Loretta
於 2019 年 7 月住了 3 晚
Thao Le 於 2019年8月2日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
Ping hao
2019年7月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ping hao
於 2019 年 7 月住了 4 晚
Thao Le 於 2019年8月2日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
2019年7月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 7 月住了 4 晚
Thao Le (Ms.) 於 2019年7月29日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
Dear Valued Guest,
Thank you for your review. Please accept our sincere apologies about the experience that you encountered. We have taken note on your comments and will continue with our efforts to improve our service delivery.
We hope to have the opportunity to welcome you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年7月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 7 月住了 4 晚
Thao Le (Ms.) 於 2019年7月29日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
真實旅客
2019年7月20日
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
the infinity pool was very nice and the view was great. The Room was also huge and comfortable. however, a cockroach was spotted on a mirror... the lobby was also rather too hot
真實旅客
於 2019 年 7 月住了 2 晚
Thao Le 於 2019年7月22日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay. Please also accept my apologies for all the shortcoming especially cockroach on a mirror & air conditioner at the lobby broken.
Look forward to welcoming you back soon.
Kind regards,
10/10 優異
真實旅客
伴侶同遊
2019年7月20日
讚好:整潔度和住宿狀況
so far so good. location is good and near the beach.
真實旅客
於 2019 年 7 月住了 2 晚
Thao Le 於 2019年7月22日的回應
Dear Valued Guest,
Thank you for your for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
8/10 不錯
Yee Man Eda
2019年7月19日
讚好:職員與服務和客房舒適度
Yee Man Eda
於 2019 年 7 月住了 5 晚
Thao Le 於 2019年7月22日的回應
Dear Valued Guest,
Thank you for taking the time to share your stay experience.
It is truly a delight to read your good comments about your stay and our location. It will be an honor to share your wonderful review to the entire team. We believe it will give them a high motivation in providing an excellent service for our guest at all times.
Look forward to welcoming you back soon.
Kind regards,
6/10 一般
Ann
2019年7月17日
不過不失
馬馬地,旁邊大廈半夜還在打樁,不能真正入睡,露台超級大灰塵污糟,
Ann
於 2019 年 7 月住了 1 晚
Thao Le 於 2019年7月19日的回應
Xin chao
Thank you for taking the time to advice us of your stay at A La Carte Da Nang Beach hotel. We would like to express my most sincere apologies for your unpleasant experience. We strive to provide service excellence but regrettably, we seem to have fallen short of our usual high standards on this occasion. We have assured that the matter has been discussed with relative department to ensure that we provide you with a better level of service next time you visit us.
Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you again in the future.
Sincerely,
The A La Carte management team.
6/10 一般
Ann
2019年7月16日
讚好:客房舒適度
Ann
於 2019 年 7 月住了 3 晚
Thao Le 於 2019年7月19日的回應
Xin chào
Thank you for taking the time to write a review.
We are pleased to learn you were generally happy with your stay especially our service. Your feedback serves as great motivation for us all.
The team and I appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
The A La Carte management team.
10/10 優異
真實旅客
2019年7月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 7 月住了 5 晚
Thao Le 於 2019年7月15日的回應
Xin chào
Thank you for taking the time to write a review.
We are pleased to know that you were generally happy with your stay especially our service. Your feedback serves as great motivation for us all.
The team appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
The A La Carte management team.