I had a visa issue and couldn't arrive on my scheduled day. "E-commerce Executive" Phan Như Quỳnh told me "No problem, we''ll have a room for you when you arrive, no charge." Then she ghosted me, wouldn't return emails or answer calls. Has never acknowledged her dishonest behavior. She should be fired. Don't trust the snakes running Parze, you will waste your money and your time.