Dear Claudia, Thanks for your good review. We're really happy to hear that you stayed a great trip to our hotel. And the exchange service will be the proposal to the board of directors and hope that it is available the next time. We hope to have a chance to welcoming you again when you come back Viet Nam. Thanks & Best Regards!

Dear valued Guest, We're really happy to hear that you enjoyed your wonderful trip at our hotel. We're trying to make better in customer service to satisfy all guests. We're looking forward to welcoming you again! Best wish for you!

Dear Mr/ Ms. Jee, Thank you for choosing our hotel for your trip. We're really happy to hear that you enjoyed your wonderful trip to our hotel. And we are really grateful if you take your time to write your good comment on tripadvisor. It is a big motivation for our staff will improve the service and will make it get better. We're looking forward to welcoming you again! Best wishes to you!

Thank You very much

Dear Anonymous, Warmest greetings from Ruby Light Hotel Danang. It has been a great pleasure and honor to meet your expectations in terms of level of services. We'll forward your great feedback to our team to encourage them to keep working on the service quality. We wish you all the best for your life and look forward to welcome you again at Ruby Light Hotel in the future. Your sincerely, Ruby Light Team

Gửi Tuyết Hạnh, Cảm ơn bạn đã lựa chọn Ruby Light Đà Nẵng là địa điểm lưu trú của mình. Những nhận xét của bạn là nguồn động lực to lớn để khách sạn tiếp tục phấn đấu nhiều hơn trong tương lai, cam kết đem lại chất lượng dịch vụ tốt nhất cho khách hàng. Chúc bạn cùng gia đình luôn sức khỏe và hạnh phúc. Ruby Light Hotel hẹn gặp lại bạn trong tương lai gần ạ. Chân thành cảm ơn, Ruby Light Team

Dear SEYOUNG, We would like to start by thanking you for your review on Expedia. We sincerely hope you would understand that we value your input and highly appreciate your feedback. We would like to apologize for the dissatisfaction that you experienced. This situation is not a norm because all of our staffs are highly aware of guests’ satisfaction. We also highly would like to bring the satisfaction to our value guests. Your other comments highly-noted and we'll do our best to provide a better service during your next stay. Once again I would like to apologize for the downfalls experienced during your stay at Ruby Light Hotel. Wish you all the best. Kind Regards, Ruby Light Team

Dear Cashlee, Warmest greetings from Ruby Light Hotel Danang. Thank you very much for spending your valued time on writing us a review on Expedia and let us know what to improve on our services. We're so sorry for the inconvenience it might have caused during your stay. We've noted your complain down and take a look at facility operation again to improve that immediately. We wish to receive the sympathy from you and hope to have chance to welcome you back in the future. Wish you all the best for your life. Thanks & best regards, Ruby Light Team