"Update:
I appreciate the update from the hotel. I agree that room expectations should be communicated more clearly—especially since our room was located in the “basement” and required additional, unexplained steps to manage the temperature. That said, I value the hotel’s response and commitment to ongoing improvement. The staff, from the hotel to the restaurants, have been excellent.
A special thanks goes to the team for helping my son recover his newly lost Galaxy phone—kudos for that! While I was able to cool the room by opening the door for a while, the portable unit provided did not have an AC function and wasn’t effective. I did call the lobby and was told someone would come to assist, but unfortunately no one arrived.
Overall, I’ll overlook this for now given the staff’s efforts and hospitality, but clearer communication and more effective room temperature solutions would make the experience even better.
Original review:
Probably the worst hotel stay I’ve experienced. They advertise 4 stars and charge accordingly, but the room felt closer to 2 stars. The biggest issue was the heat—no HVAC controls, just outdated standalone heater and AC units. We had to call for service in the middle of the night because the room overheated. On top of that, our ‘family room with Mountain View’ was on the ground floor right along the pathway. There was no real balcony and absolutely no view unless you stepped out onto the path to find one. Definitely not a place I’d return to."
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