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達拉斯市中心/留尼旺區萬怡酒店的評價

3 out of 5
達拉斯市中心/留尼旺區萬怡酒店
310 South Houston Street, Dallas, TX

評價

9.0

卓越

10 分評分，優異；1001 則評價中有 648 則" "
8 分評分，不錯；1001 則評價中有 223 則" "
6 分評分，一般；1001 則評價中有 58 則" "
4 分評分，欠佳；1001 則評價中有 37 則" "
2 分評分，很差；1001 則評價中有 35 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Jelayne

讚好：整潔度、職員與服務和住宿狀況
nice place good service
於 2024 年 2 月住了 1 晚

10/10 優異

Norman

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I locked this property because it was in downtown Dallas but easy to find. It was in walking distance to the House of blues which is the venue we were visiting. The room was very clean and comfortable and I felt safe here because it had controlled access into the hotel and even into the elevator.
於 2024 年 3 月住了 1 晚

10/10 優異

Melissa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service and care about safety
於 2024 年 5 月住了 1 晚

8/10 不錯

BRITTANY

多人同遊
讚好：整潔度、設施服務和住宿狀況
Only parking was valet. Staff wasn’t the friendliest but overall it was clean and comfortable.
於 2024 年 5 月住了 1 晚

10/10 優異

Maidalynn

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Perfect location
於 2024 年 1 月住了 1 晚

8/10 不錯

Janet

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very clean and pretty. I liked the valet parking. Front desk staff could have been a little more friendly and welcoming. What I really didn’t like, was there was no complimentary breakfast. Hint, there’s a nice restaurant next door that serves breakfast specials from 6-10 am.
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月16日的回應
I am sorry to hear that your experience with the front desk was not a memorable one. I will share your feedback with the team to improve on the services provided.

6/10 一般

rachel

讚好：整潔度
不滿：職員與服務
The property was beautiful but not close to any restaurants; if so , it was a walking distance. THE STAFF WAS VERY RUDE , the AM lady, the pm ladies, one of the valet guys , (just one ) the next morning the other lady was not nice . In general everyone seemed to have hated the job period. At first I thought it was just the First Lady the first morning but noticed a trend of rudeness I know having to work every day sucks but at least fake the kindness, a smile can go a long way. But yes, beautiful beautiful place just give the employees a friendly training. Thank you, do better.
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月15日的回應
Thank you for your feedback we will share your response with our team to improve on the services.

10/10 優異

Vanessa

讚好：整潔度
於 2024 年 5 月住了 2 晚
Walt D 於 2024年5月15日的回應
Thank you for your feedback.

2/10 很差

Santos

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
skip the park price for your car, $45 TAX TIP
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月13日的回應
Thank you for your feedback the price for parking is accurate for the area.

4/10 欠佳

Erika

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Late check in and early check out I am assuming is because it’s a down town location and it’s a about sales. $45 for valet is not worth is as it’s inconveniently located in the back of the building and it’s a walk. A ton of homeless around the building. Super noisy as you can hear the traffic noisy inside the rooms
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月13日的回應
Thank you for your feedback we have shared your concern with the team.

10/10 優異

Tania Melissa Guevara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The bedroom is very confortable and cleaning
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月13日的回應
We will share your feedback with the housekeeping

10/10 優異

Said

於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月13日的回應
Thank you for feedback

8/10 不錯

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel! Not far from AAC and lots of Dallas attractions.
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月11日的回應
Thank you for feedback

8/10 不錯

Rodney

讚好：整潔度、職員與服務和住宿狀況
Not a great area for walking to event.
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月9日的回應
Thank for your feedback

10/10 優異

Emanuel (Burlington)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff was very friendly and welcoming. I would stay there again.
於 2024 年 3 月住了 2 晚

10/10 優異

Amy

讚好：整潔度、職員與服務、設施服務和住宿狀況
We were in town for an event at the convention center, which is a very close walk. The room and lobby and bathroom was very clean and all the staff were kind. The only downside was the wifi didnt work well, to the point I called for assistance. That person was also very kind and patient and fixed the problem... but the fix only worked for 2 hours and i couldn't get it working again. Be aware that the area isn't great, there is a large homeless population. Most dining options are towards the AT&T center, which is a 0.4 mile walk away, but it is a little nerve wracking walking through there if you are solo. But the location is super convenient if you will be at the convention center. Would stay again if I was at an event. If visiting the city, maybe consider a different part of town.
於 2024 年 5 月住了 1 晚
Walt D 於 2024年5月6日的回應
Thank you for feedback we have shared it with the team.

10/10 優異

Xiangdong (Bellevue)

於 2024 年 4 月住了 1 晚
Walt D 於 2024年5月16日的回應
Thank you for your feedback

6/10 一般

Kayla

讚好：整潔度、設施服務和住宿狀況
The valet team was fantastic. The rooms were clean. Had an issue that I called in early morning day of check-in to make arrangements for the 3 rooms I reserved to show up to my room reservations not scheduled the way our phone call conversation went. This was not resolved.
於 2024 年 4 月住了 2 晚
Walt D 於 2024年4月23日的回應
Thank you for your feedback can you please contact the hotel directly to resolve the issue with your reservation.

10/10 優異

Reggie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brand new hotel, I like marriotts current concept with the Courtyards, decent food, bar, latte in the morning, nice sitting areas.
於 2024 年 4 月住了 3 晚
Walt D 於 2024年4月16日的回應
Thank you for your feedback

10/10 優異

Janet

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would have liked Coke products instead of only Pepsi.
於 2024 年 4 月住了 2 晚
Walt D 於 2024年4月15日的回應
Hello thank you for your feedback. I enjoy coke as well. It is a Marriott standard to only have Pepsi products.

6/10 一般

Tomohiko (Kani)

不滿：職員與服務
於 2024 年 4 月住了 1 晚
Walt D 於 2024年4月15日的回應
Thank you for your feedback.

10/10 優異

Steve

於 2024 年 4 月住了 2 晚
Walt D 於 2024年5月3日的回應
Thank you for your feedback

10/10 優異

Kobe

伴侶同遊
Last minute booking and it was worth it
於 2024 年 4 月住了 2 晚
Walt D 於 2024年4月8日的回應
Thank you for your feedback.

10/10 優異

Adetomiwa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
you have to pay $45 per day for parking or you park on the main road.
於 2024 年 3 月住了 2 晚
Walt D 於 2024年4月1日的回應
Thank you for your feedback about your stay at the property.

8/10 不錯

Alicia

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
lots of homeless people around but you can access everything from this place. would def come back to stay, hopefully staff are nicer next time.
於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月25日的回應
Thank you for your feedback we will address the staff conduct.

10/10 優異

Carlyle

讚好：整潔度
於 2024 年 3 月住了 3 晚
Walt D 於 2024年3月26日的回應
Thank you for your feedback

8/10 不錯

Keenann

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月26日的回應
Thank you for your feedback.

10/10 優異

JOSE

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月25日的回應
Thank you for feedback.

10/10 優異

Johnette

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The reputation.
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月22日的回應
Thank you for your feedback.

10/10 優異

Antoinette

讚好：住宿狀況
於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月20日的回應
Thank you for your feedback

8/10 不錯

Emma

於 2024 年 3 月住了 1 晚
Walt D 於 2024年4月8日的回應
Thank you for your feedback.

2/10 很差

Shelley

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
I will never stay here again. Period. The facility and rooms are bery nice and clean. But be aware, the property parking is valet only for an extra $45 per night. That was not printed anywhere and we had no idea until we actually went to park. On top of that, it took 30 minutes to get our vehicle when we were ready to leave because many were leaving at the checkout time. Those with kids were frustrated and rushed to get everything loaded while so many were waiting. And there was no "line". People walked straight up and got in front, leaving those of us who had been there waiting longer. It was such a horrible experience, I will never stay there again.
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月19日的回應
Thank you so much for your feedback we have check the third party sites parking is listed with the fee. I will share your feedback with the valet company to better assist guest in the future.

2/10 很差

Dorena

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The floors were dirty saw a few hairs the faucet leaked No complimentary Breakfast for The Price they Charge at least offer fresh fruit or cereal and Coffee water bottle at least 1 in room would be good leaked
於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月19日的回應
Thank you for the feedback we are sorry to hear that the cleanest of the room wasn't up to standards I will share your feedback with housekeeping leaders.

10/10 優異

Aaron

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was perfect. Staff check in was a breeze. Super nice, hotel was very clean and valet was pretty fast as well. Overall would stay again! Worth the money!
於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月19日的回應
Thank you for the feedback.

10/10 優異

Tycin

家人同遊
The rooftop on the 12th floor is amazing and the weather at night is perfect.
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月19日的回應
We are thrilled to hear that you enjoyed your visit to HQ

2/10 很差

Faith

親子同遊
不滿：職員與服務、設施服務和住宿狀況
False advertisement of rooms and amenities available. Contact the hotel directly before booking.
於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月19日的回應
Thank you for your feedback we have updated the amenities with the third party sites.

10/10 優異

Monica

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quick check in, provided a list of restaurants around area. Quiet, clean
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月19日的回應
Thank you for your feedback.

10/10 優異

Jasmine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is nice and clean. The staff was friendly l and ready to help. Be prepared to pay on a meter for parking if garage is full. That’s the only downside is vallet parking fills up quick. Otherwise we enjoyed our stay!
於 2024 年 2 月住了 2 晚
Walt D 於 2024年3月13日的回應
Thank you for your feedback we will share your feedback with our valet company to have options for parking when the garage is full.

8/10 不錯

Terry

於 2024 年 3 月住了 2 晚
Walt D 於 2024年3月12日的回應
Thank you for your feedback.

10/10 優異

Ben

讚好：整潔度、職員與服務、設施服務和住宿狀況
had a great stay. no issues
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月12日的回應
Thank you for the feedback we are thrilled to hear that you enjoyed your stay.

10/10 優異

Chandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bed and pillow were super comfy. Staff were polite and helpful.
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月12日的回應
Thank you for feedback

10/10 優異

Marcus (Louisville)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff. Wish the bar was open until 11:00 pm
於 2024 年 3 月住了 1 晚
Walt D 於 2024年3月12日的回應
We will share your feedback with the bar manager.

10/10 優異

SATISH

家人同遊
讚好：設施服務
Great hotel
於 2024 年 2 月住了 1 晚
Walt D 於 2024年2月26日的回應
Thank you for your feedback

10/10 優異

Trezure

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved my stay, very easy process to check in and out
於 2024 年 2 月住了 1 晚
Walt D 於 2024年2月26日的回應
Thank you for your feedback we are thrilled to hear that you enjoyed your stay.

10/10 優異

Jesus

讚好：整潔度、職員與服務和住宿狀況
Maie
於 2024 年 2 月住了 1 晚
Walt D 於 2024年2月26日的回應
Thank you for your feedback.

8/10 不錯

Andrew

家人同遊
Advertising is misleading. The “foldout couch” is too small for even 2 little kids. Who bought these small love seats??? Switch them for couches or change the ads.
於 2024 年 2 月住了 2 晚
Walt D 於 2024年2月23日的回應
Thank you for your feedback we are sorry to hear that the sofa bed did not meet your expectations. We have shared your feedback with our management team.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
JC&MIA Dallas
Amazing location close to everything rooftop bar is great with amazing views of downtown customer service was great will return again soon.
於 2024 年 2 月住了 4 晚
Walt D 於 2024年2月23日的回應
We are thrilled to hear that you enjoyed your stay with us we hope to see you again soon.

10/10 優異

Madeline

於 2024 年 2 月住了 1 晚
Walt D 於 2024年3月22日的回應
Thank you for your feedback.

4/10 欠佳

isidro

讚好：整潔度
不滿：職員與服務
no costumer service at all
at hotel noone know anything and fron hotels.com they dont send you even a receip it does apear you have to sign in in another web page to claim a receip it look oa=kword and weird i think they are triing to aboid taxes not good at all
於 2024 年 2 月住了 1 晚
Walt D 於 2024年2月17日的回應
Thank you for the feedback your stay was booked via a third party which is the reason why the property couldn't provide a folio for your stay.

8/10 不錯

Dario

讚好：整潔度、住宿狀況和客房舒適度
Both front desk associates for check in and check out were busy making personal calls on their phones, no real interaction with them. The bartender/barista gave us amazing service and was super friendly and approachable. The room was super pleasant and had comfortable pillows and the mattress was amazing as well!
於 2024 年 2 月住了 1 晚
Walt D 於 2024年2月17日的回應
I am sorry to hear that the services you received from the front desk agent wasn't up to standard your feedback has been shared with the team to improve on the services provided at the property.