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阿納托利希爾頓酒店的評價

4.5 out of 5
阿納托利希爾頓酒店
2201 N Stemmons Freeway, Dallas, TX

評價

8.0

很好

10 分評分，優異；1005 則評價中有 485 則" "
8 分評分，不錯；1005 則評價中有 214 則" "
6 分評分，一般；1005 則評價中有 134 則" "
4 分評分，欠佳；1005 則評價中有 98 則" "
2 分評分，很差；1005 則評價中有 74 則" "

8.6/10 

整潔度

8.0/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Hong

讚好：整潔度和職員與服務
於 2023 年 11 月住了 2 晚
Hilton Anatole 於 2023年11月29日的回應
Thank you for your feedback!

10/10 優異

Marcos

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect except no microwaves in room
於 2024 年 5 月住了 1 晚

10/10 優異

Elaine Marie

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’m definitely going back
於 2024 年 5 月住了 2 晚
FrontOfficeManager 於 2024年5月22日的回應
Dear Elaine Marie,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Carmen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Big enough to entertain small enough to enjoy quiet spaces.
於 2024 年 5 月住了 2 晚
FrontOfficeManager 於 2024年5月22日的回應
Dear Carmen,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Julio (Houston)

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was amazing!
於 2024 年 5 月住了 1 晚
Hilton Anatole 於 2024年5月20日的回應
Thank you for choosing the Hilton Anatole and for the perfect 5 star review! On behalf of the entire team, we look forward to welcoming you back in the future!

10/10 優異

Krystel

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Beautiful place! I wish SUR steakhouse had an area for sitting and sipping cocktails like it once did when the Wyndam owned it.
於 2024 年 5 月住了 1 晚
Hilton Anatole 於 2024年5月20日的回應
Thank you for staying at the Hilton Anatole. We appreciate your feedback.

8/10 不錯

Youchen

於 2024 年 4 月住了 2 晚
Hilton Anatole 於 2024年5月20日的回應
Thank you for your feedback.

10/10 優異

Laticia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Front Office Manager 於 2024年5月13日的回應
Dear Laticia,Thank you for choosing the Hilton Anatole and for the perfect 5 review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

RIchardson

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
FrontOfficeManager 於 2024年5月13日的回應
Dear Richardson,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Darlene

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stunning location. Beautiful artwork
於 2024 年 5 月住了 2 晚
Hilton Anatole 於 2024年5月10日的回應
Thank you for sharing your feedback!

8/10 不錯

Nicholas

讚好：整潔度、職員與服務和住宿狀況
Very nice hotel, and everyone was very nice.
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年5月5日的回應
Dear Nicholas,Thank you for choosing the Hilton Anatole and for the 4-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

6/10 一般

Camrielle

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年5月3日的回應
Dear Camrielle,Thank you for choosing the Hilton Anatole! While I see you enjoyed your stay overall, it is our goal to provide our guests a 5-star experience. If there is anything we could have done differently to achieve that goal with your stay, please let us know. We look forward to the opportunity to welcome you back on your next visit to Dallas! Have a great weekend.

10/10 優異

Sandra (Southfield)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Large, lots of activity, like being in a small town. Bathroom was small.
於 2024 年 4 月住了 3 晚
FrontOfficeManager 於 2024年5月1日的回應
Dear Sandra,Thank you for choosing the Hilton Anatole and for the 5-star review! I look forward to welcoming you back on your next visit to Dallas.

8/10 不錯

Sheria

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚
Hilton Anatole 於 2024年4月29日的回應
Thank you for your feedback!

10/10 優異

Yonder

於 2024 年 4 月住了 3 晚
Hilton Anatole 於 2024年5月20日的回應
Thank you for choosing the Hilton Anatole and for the perfect 5 star review! On behalf of the entire team, we look forward to welcoming you back in the future!

10/10 優異

Isaac

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 3 月住了 3 晚
Hilton Anatole 於 2024年4月29日的回應
Thank you for your feedback!

6/10 一般

Jordan

伴侶同遊
讚好：整潔度和住宿狀況
Lots of kids in the adults only side of the pool while me and my wife were trying to relax. Hotel tried to charge us for valet even though we self parked and had to argue with them to get it refunded. Food and drinks outrageously overpriced and food was just ok. Could’ve stayed at a Double Tree and gotten the same experience. Hotel itself was beautiful though especially inside the atrium.
於 2024 年 4 月住了 2 晚
Hilton Anatole 於 2024年4月24日的回應
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

6/10 一般

Jynda

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
My biggest disappointment was the water pressure of lack there of. To take a bath or shower took forever. First night there wasn’t any hot water. Second night it took 35mins to fill half a bath. Our first night the AC wouldn’t go below 72. Reported to front desk and maintenance came right away and fixed us up. The guest rooms seem dated compared to the rest of the facility. There were several conventions going on at the same time and I felt the whole resort handled it well. I did fall my second night on a lime someone had discarded on the tile floor next to the ballroom o believe it was called. 2 employees seen and scooped the lime right up but didn’t check to see if I was okay or anything. Which was a bit disappointing and I did report this to the front desk. Thankfully I had my husbands arm and primarily landed on my left knee otherwise I would of been flat on my back from as fast as I was walking and as slick as the piece of lime was against the tile.
於 2024 年 4 月住了 2 晚
Hilton Anatole 於 2024年4月25日的回應
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

4/10 欠佳

Jason

讚好：整潔度和住宿狀況
不滿：職員與服務
Terrible service. Checking in the gentleman was on his phone and wasn’t very pleasant.
於 2024 年 4 月住了 2 晚
Hilton Anatole 於 2024年4月24日的回應
Thank you for taking the time to share your experience at the Hilton Anatole with us. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests.

10/10 優異

Ariel

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Besides the fire alarm going off everything was good
於 2024 年 4 月住了 1 晚
FrontOfficeManager 於 2024年4月24日的回應
Dear Ariel,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

6/10 一般

James

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was good
於 2024 年 4 月住了 1 晚
Hilton Anatole 於 2024年4月25日的回應
Thank you for your feedback!

8/10 不錯

Doug

家人同遊, 多人同遊
讚好：整潔度和職員與服務
Beautiful property, the refurbished tower is amazing. All the staff that we met were friendly and professional. The fitness center is sad and run down. It does not reflect well in comparison to the rest of the facility. The Media Bar and Grill is wonderful for breakfast but lunch and dinner are pretty awful.
於 2024 年 4 月住了 3 晚
Hilton Anatole 於 2024年4月25日的回應
We're so glad you enjoyed your stay at the Hilton Anatole. However, it is disappointing to discover our fitness center and food and beverage accommodations left a different impression. Your feedback is greatly valued and please know that enhancements are already in the works to improve our guest experience at our historic Dallas hotel.

10/10 優異

Cristal

於 2024 年 4 月住了 3 晚
Hilton Anatole 於 2024年5月10日的回應
Thank you for sharing your feedback!

10/10 優異

Taylor

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Anatole was a nice hotel that had a good amount of options for dining and shopping and was easy to navigate.
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月23日的回應
Dear Taylor,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Lisa (Sammamish)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月23日的回應
Dear Lisa,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Melissa Chavez

於 2024 年 4 月住了 4 晚
FrontOfficeManager 於 2024年4月23日的回應
Dear Melissa Chavez,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

4/10 欠佳

Becky

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月25日的回應
Dear Becky,Thank you for choosing the Hilton Anatole. I want to express my sincere apology that we failed to provide you with an experience that met or exceeded your expectations. I can assure you that it is our goal to restore your faith in the Hilton Anatole, so if you have a moment to contact the hotel directly and request to speak with the manager on duty, I am confident that goal can be accomplished. I look forward to hearing from you.

8/10 不錯

Art

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is a beautiful hotel but a little outdated. The place is big, and with 3 entrances it's hard to know where to park when checking. in. There was nobody at the concierge desk for our entire stay. Also, it's not clear when you walk in where the check-in desk is located. Still not a bad place for the price.
於 2024 年 4 月住了 1 晚
Hilton Anatole 於 2024年4月25日的回應
Thank you for taking the time to share your review. Guest feedback is essential to help us provide every visitor with quality experiences at the Hilton Anatole. On behalf of the entire team, I would like to apologize for any inconvenience you may have experienced during your stay. All of your comments will be kept in mind moving forward to provide improved stays and service in the future.

4/10 欠佳

Lamont

多人同遊
不滿：設施服務
I was charged twice for incidental fees. On top of parking, I was also charged for a resort fee. I went back and forth with one of the receptionist about the charges and I had to come back to the hotel just to get some clarity about why I had two separate holds on my card. Eventually, one of the incidental fee’s were removed. Unfortunately, the way fees are charged on top of regular hotel stay is not thoroughly explained. Not to mention, I had to be moved to another room due to dirty laundry inside the drawer and a not so clean bathroom. Some guest were more accommodated with upgrades more than others. In addition, my guest room key card never worked for parking, yet I still had to pay. I was totally disappointed in the service.
於 2024 年 4 月住了 1 晚
Hilton Anatole 於 2024年4月25日的回應
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

10/10 優異

Ashley

於 2024 年 4 月住了 1 晚
FrontOfficeManager 於 2024年5月5日的回應
Dear Ashley,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

8/10 不錯

Laura

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Big hotel
於 2024 年 4 月住了 1 晚
Hilton Anatole 於 2024年4月24日的回應
Dear Laura, thank you for choosing the Hilton Anatole and for the 4- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Hilton Anatole 於 2024年4月24日的回應
Dear Jessica,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Ashley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was good for why we were in town
於 2024 年 4 月住了 4 晚
FrontOfficeManager 於 2024年4月23日的回應
Dear Ashley,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

4/10 欠佳

ALEXANDER (Guatemala)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is wonderful, the facilities beautiful, the staff very friendly, unfortunately the first night I was given a room whose window overlooks an internal corridor, uninsulated rooms, I felt I was sleeping in an office, heard the noise of all the guests passing by and the worst with a blind that failed to block the light from the hallway. The second night I was changed to a quieter room, but the bed was of terrible quality, a very spacious room but too old, with a folding bed, it looked like a motel room, the third night we did not want to change rooms, but no one in the hotel asked us if the change met our expectations. I would have expected a luxury hotel to have the courtesy to at least ask if we were comfortable in the new room or ask at the end of the stay, but no one did, so although the hotel meets all the amenities described, I DO NOT RECOMMEND THAT HOTEL for its poor attention to detail.
於 2024 年 4 月住了 3 晚
Hilton Anatole 於 2024年4月25日的回應
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

8/10 不錯

Jody

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Hilton Anatole 於 2024年4月24日的回應
Dear Jody, thank you for choosing the Hilton Anatole and for the 4- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

8/10 不錯

Marshall

於 2024 年 4 月住了 2 晚
Hilton Anatole 於 2024年4月29日的回應
Thank you for your feedback!

10/10 優異

Stuart (Sherman Oaks)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were awesome. Great rooms. Great pillows!! And SĒR restaurant was sooooo good. My server Nona really made my night with her amazing service and conversation. 5 Stars
於 2024 年 4 月住了 1 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear Stuart,Thank you for choosing the Hilton Anatole and for the positive feedback regarding our staff. I will be sure to share your feedback with each department to recognize their teams for delivering a 5-star experience for you. On behalf of he entire team, we look forward to welcoming you back in the future.

8/10 不錯

Cynthia

家人同遊
讚好：整潔度和職員與服務
Ser was great restaurant. parking easy, but better information would have been better--could not get when we arrived. Ate at lobby restaurant and the staff were very good. The white wine selection was not. Pinot Grigio was similar to vague remembrance of strawberry hill wine..The fish tacos were very good. overall what worked best for us.
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear Stuart,Thank you for choosing the Hilton Anatole and for the positive feedback regarding our staff. I have shared your feedback regarding the wine selection with the food and beverage management team for review. On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 優異

Tiffany

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were exceptionally nice and helpful. The hotel itself is enormous and has beautiful common areas. We enjoyed the water park- very appropriate for families as well as teens and adults. We enjoyed our stay.
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear Tiffany,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 優異

luke

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best price for the amenities
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear luke,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 優異

Yontrea

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
THIS WAS THE ABSOLUTE BEST PROPERTY THAT I HAVE EVER VISITED!!!! Dallas, TX has a REAL GEM!
於 2024 年 4 月住了 2 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear Yontrea,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 優異

Courtney

於 2024 年 4 月住了 3 晚
Hilton Anatole 於 2024年4月29日的回應
Thank you for your feedback!

8/10 不錯

Joshua

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property overall. I should have upgraded to a room with a view since our window look directly at an atrium so that was not a welcome surprise. For the price, we still would have expected some sort of view. Otherwise, no real complaints. I would rather you build the resort fees etc and parking into the overall cost. It feels like you nickel and dime people at every turn and no complimentary breakfast for a higher end hotel seems ridiculous. We would probably stay again, but those aspects were not favorable.
於 2024 年 4 月住了 2 晚
Hilton Anatole 於 2024年4月9日的回應
Thank you for taking the time to share your experience at the Hilton Anatole with us. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

10/10 優異

Amy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property and amenities are incredible. The rooms were fine but nothing special. Would definitely stay again!
於 2024 年 4 月住了 3 晚
Hilton Anatole 於 2024年4月9日的回應
Thank you for sharing your feedback! We're looking forward to welcoming you back again soon!

10/10 優異

Charvene Marie

讚好：整潔度、職員與服務和住宿狀況
I stayed for one night for an event. The place is exquisite. It’s really huge. You need the hotel map to get around if you’re new there. People are kind and accommodating. Transaction is easy.
於 2024 年 4 月住了 1 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear Charvene Marie,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
Staff was great and very accommodating!
於 2024 年 4 月住了 1 晚
FrontOfficeManager 於 2024年4月9日的回應
Dear Robert,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 優異

Glady

親子同遊
讚好：整潔度和職員與服務
Beautiful property and well kept. Only issue was our tub was backed up and hot water was not very hot.
於 2024 年 3 月住了 2 晚
FrontOfficeManager 於 2024年4月23日的回應
Dear Glady,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

6/10 一般

Francisco Muñoz

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un hotel muy bueno, pero lo que no me.gusto que no repetaron mi reservacion y tuve que buscar otro hotel
於 2024 年 3 月住了 2 晚
Hilton Anatole 於 2024年4月25日的回應
Thank you for sharing your feedback.

2/10 很差

Lindsay

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
FrontOfficeManager 於 2024年4月25日的回應
Dear Lindsay,Thank you for choosing the Hilton Anatole. I want to express my sincere apology that we failed to provide you with an experience that met or exceeded your expectations. I can assure you that it is our goal to restore your faith in the Hilton Anatole, so if you have a moment to contact the hotel directly and request to speak with the manager on duty, I am confident that goal can be accomplished. I look forward to hearing from you.

10/10 優異

Siamak

於 2024 年 3 月住了 1 晚
FrontOfficeManager 於 2024年4月23日的回應
Dear Siamak,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.