Dear Jeremy,We are deeply sorry for the distressing experience you had during such a difficult time. Please accept our sincere condolences on the loss of your sister. We understand that the check-in process should have been a seamless and supportive start to your stay, and we deeply regret the mix-up that occurred.Your frustration is completely justified, and we apologize for any additional stress this may have caused. We appreciate your patience and understanding as our team worked to rectify the situation. We take this matter very seriously and will be conducting a thorough review of our procedures to prevent such incidents in the future.It is our sincere hope that you were able to find some comfort during your stay with us despite the initial challenges. Should you have any further concerns or feedback, please do not hesitate to reach out to us directly. We value your feedback and are committed to improving our services.Once again, we extend our heartfelt condolences, and we thank you for bringing this matter to our attention.Sincerely,General Manager,Holiday Inn Express & Suites,Forney, TX

Dear Laverne,Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that you had a positive experience during your stay with us.It's our aim to provide exceptional service, and we're thrilled that we could meet your expectations. Your kind words are truly appreciated by our entire team. We're grateful for the opportunity to contribute to your positive memories.If there's anything specific that stood out to you or any suggestions you may have for further improvement, we'd love to hear them. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing us, and we look forward to hosting you again soon!Best Regards,General Manager,Holiday Inn Express & Suites, Forney, TX

Dear Tim,Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that you had a positive experience during your stay with us.It's our aim to provide exceptional service, and we're thrilled that we could meet your expectations. Your kind words are truly appreciated by our entire team. We're grateful for the opportunity to contribute to your positive memories.If there's anything specific that stood out to you or any suggestions you may have for further improvement, we'd love to hear them. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing us, and we look forward to hosting you again soon!Best Regards,General Manager,Holiday Inn Express & Suites, Forney, TX

Dear Kristin,Thank you for taking the time to share your feedback and for choosing our hotel for your stay. We're pleased to hear that overall, you had a positive experience with us.Your four-star rating is appreciated, and we would love to learn more about any specific aspects that we can improve upon to make your next visit even better. Your insights are important to us, and we're committed to addressing any areas that may have fallen short of your expectations.If you have any further comments or suggestions, please feel free to share them with us. We value your input and are dedicated to making adjustments that enhance our guests' satisfaction.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience. Thank you once again for your feedback and for choosing to stay with us.Best Regards,General Manager,Holiday Inn Express & Suites, Forney, TX

Thank you for your feedback! We appreciate your input and would love to know more about what we can improve to make your experience a 5-star one.

Dear Edmarie,Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that you had a positive experience during your stay with us.It's our aim to provide exceptional service, and we're thrilled that we could meet your expectations. Your kind words are truly appreciated by our entire team. We're grateful for the opportunity to contribute to your positive memories.If there's anything specific that stood out to you or any suggestions you may have for further improvement, we'd love to hear them. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing us, and we look forward to hosting you again soon!Best Regards,General Manager,Holiday Inn Express & Suites, Forney, TX

Thank you so much for your review and choosing to stay with us! We are sorry to hear that there may have been some things that you did not enjoy. We will make sure to do better and ensure our guest's a comforting experience.

Thank you for your review and choosing stay with us! We are sorry to hear about the disturbance that the air conditioning caused. We will make sure to fix that to ensure a relaxing experience for our guests.

Thank you for staying with us! Thank you for your review!

Thank you so much for your review! Thank you for choosing us!

Thank you for your review! We are sorry to hear about your experience. At Hotel Inn Express, we value the comfort of our guests. If you could let us what we could do better that would be great.

Thank you so much for choosing to stay with us and we appreciate the great feedback!

Thank you for choosing to stay with us, Debra. We appreciate the review!

Thank you for choosing to stay with us! We are sorry about the water pressure, and we will be sure to fix that promptly. Once again, thank you for your feedback!

We are sorry to hear about your experience. At Hotel Inn express, we care about our guests and like to ensure a relaxing environment. Thank you so much for your feedback and we will make sure to fix these issues. Thank you again for the constructive review!

Thank you for choosing to stay with us! We are sorry if there was anything that ruined your experience. We will make sure to create a more relaxing and rejuvenating environment.

We are glad to hear that you had an amazing experience here! Thank you so much for your review!

Thank you for choosing to stay with us! Thank you for your amazing review!

We are sorry about your experience at our hotel. At Hotel Inn express, we truly prioritize our guests and their comfort over everything. Thank you for your constructive feedback! We will make sure to not make our guests feel disrespected or feel like they are not getting the relaxing and rejuvenating experience we strive for.

Thank you for choosing us!