Dear Haijian, We would like to get more feedback on your stay. If you could please reach out to management that would be much appreciated. Thank you

Thank you for taking a moment to leave a review, Rhett. The staff and I at the HomeTowne Studios by Red Roof Dallas - Irving were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS DALLAS - IRVING. Maria, I am thrilled to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice staff, your clean room, and reasonable prices. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Maria, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Jayson,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Dallas - Irving. I am happy to see that the value to price ratio met your expectations, prompting your 5/5 score. You also mentioned how pleased you were with our staff and the cleanliness of the room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Rigoberto,Thank you for taking a moment to complete a survey at the HomeTowne Studios by Red Roof Dallas - Irving. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience here at Red Roof.Sincerely,Red Roof Management

Hello Abdelrahman,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Shaquita,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS DALLAS - IRVING. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the lack of cleanliness of the hotel. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - IRVING. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with no rooms available at check in when you book through a third-party site. We are sorry for the inconvenience caused. We recommend booking your room directly with us or you can reach out to the front desk first to check on availability because booking online take some time. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We will take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you, Shaquita, for the feedback about your stay at our HomeTowne Studios Dallas - Irving. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the uncleanliness of the rooms, the upkeep of our hotel and the poor customer service you encountered. At Red Roof, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that we weren’t able to provide you with that ideal home away from home experience you deserve. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Robert,It's a pleasure to have provided you with a clean room and friendly staff service, however, you've expressed your displeasure in the upkeep of our hotel and the cleanliness of the common areas. It's disappointing to know that this is the impression you left with of our hotel. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

Dear Valued Guest,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Dallas - Irving did not meet your expectations. You shared various distasteful downsides with us. I will certainly bring this to the property’s attention in an effort to address your concern. Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future travel plans..Sincerely,XaoRed Roof ManagementRediResponse Specialist

Hello Thadious, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Miranda, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Dallas - Irving. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the holes you found in the curtain, the unclean bathroom and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Salvador, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Kevin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DALLAS - IRVING. We appreciate your 3/5 rating following your stay. I'm happy the that you enjoyed your stay and didn't encounter any roaches as expected. Red Roof always enjoy hear of the great experience our guest have at our location. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Jovonah,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Jayson,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS DALLAS - IRVING did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Mattie,The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team is committed to satisfying our guests, so we are very thankful for your feedback.Sincerely,OliviaRediResponse Specialist

Dear Klajdi,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS DALLAS - IRVING. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria RediResponse Specialist

Dear Francisco,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Dallas - Irving. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the disturbances you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified upper management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Cristian, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Hello Andres,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the HomeTowne Studios by Red Roof Dallas - Irving. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Dear Ladarrion,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS DALLAS - IRVING did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,DannielleRed Roof Management

Hola leonel,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HOMETOWNE STUDIOS DALLAS - IRVING. Es desalentador escuchar que su experiencia no cumplió con sus expectativas debido a que las personas fuman y nuestra limpieza no está a la altura de sus estándares. Por favor acepte nuestras más sinceras disculpas. Trabajaremos para mejorar la calidad de nuestro servicio teniendo en cuenta sus comentarios.Esperamos que nos brinde la oportunidad de brindarle una mejor estadía la próxima vez que esté en el área.Atentamente,RecordoEspecialista en redirección

Hello Justin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Hi Zhao,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios by Red Roof Dallas - Irving with us. It was so rewarding to see that we earned your 5/5 score with our location. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

Hello Brittany,Your review for our hotel was recently brought to my attention. We're very sorry you were unhappy with your stay. You indicated that your stay was unsatisfactory due to the issue you described regarding the insects you reported. It's upsetting to see that we let you down. I will share your comments with management in an effort to investigate your concerns. Please know we work with a pest control company, who regularly treats the property for pests as is standard in the industry.I really appreciate you bringing this to our attention as our team is committed to satisfying our guests. I do hope that you will return any of our other brand locations in the future, so that we can better welcome you home.Sincerely,Toni-AnnRediResponse Specialist