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遺產西部停留酒店 - 溫狄洛斯的評價

3.5 out of 5
遺產西部停留酒店 - 溫狄洛斯
8055 Windrose Avenue, Plano, TX

評價

8.6

優異

10 分評分，優異；58 則評價中有 33 則" "
8 分評分，不錯；58 則評價中有 15 則" "
6 分評分，一般；58 則評價中有 5 則" "
4 分評分，欠佳；58 則評價中有 4 則" "
2 分評分，很差；58 則評價中有 1 則" "

9.4/10 

整潔度

7.4/10 

職員與服務

8.2/10 

設施服務

9.2/10 

住宿狀況

評價

10/10 優異

Ofer

讚好：整潔度、設施服務和住宿狀況
於 2023 年 5 月住了 3 晚
Team StayOvr 於 2023年6月23日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Sincerely Stayovr.

6/10 一般

Gary

家人同遊
讚好：整潔度、設施服務和住宿狀況
It is a nice apartment, outfitted with everything one would need. On the downside, we found the bed to be not so firm. It was also quite challenging to find. One has to navigate a bit of a maze. Pictures of the various doors and access points would help.
於 2023 年 2 月住了 4 晚
Team StayOvr. 於 2023年3月7日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon. Sincerely Stayovr.

10/10 優異

Bruce

於 2022 年 10 月住了 2 晚
Team StayOvr. 於 2022年11月1日的回應
Thank you for the positive feedback!

8/10 不錯

CARESS (COLUMBUS)

於 2022 年 10 月住了 3 晚
Team StayOvr. 於 2023年5月24日的回應
Thank you for the positive review. Next time we will strive for full.Sincerely Stayovr.

8/10 不錯

Mark

家人同遊
讚好：整潔度、設施服務和住宿狀況
We’ve stayed here twice and this is a great property. We had an issue with the air conditioner not cooling. The communication with StayOvr customer service was great and the property management went above and beyond to fix the issue quickly. I would highly recommend this property. We will definitely stay here again.
於 2022 年 3 月住了 3 晚
Regards, StayOvr. 於 2022年3月24日的回應
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

4/10 欠佳

Joseph (Midland)

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Very limited parking. Parking garage was always full and street parking was usually all taken. No spare key (only one key provided). Very limited supply of toiletries in bathroom. TV channels did not seem to be working. Trash on the floor in the apartment building hallways.
於 2022 年 3 月住了 4 晚
StayOvr Team 於 2022年3月21日的回應
Thank you for your feedback, we appreciate it. Sorry about free street parking that we don'thave control over, and that's the only option we have for all short term/ nightly stay guest. Property management only issue 1 key fob per apartment. The apartment just has free wifi and streaming apps for TV that's explain why no cable TV channels available. With toiletries you could have let us know during the stay and our staff can drop off some more. Kind Regards,

10/10 優異

Marlen

讚好：整潔度、設施服務和住宿狀況
於 2022 年 1 月住了 7 晚
Regards, StayOvr. 於 2022年5月19日的回應
Thank you for the kind ratings. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

Xiaowei

於 2021 年 9 月住了 6 晚
Regards, StayOvr. 於 2022年5月19日的回應
Thank you for the kind ratings. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

Andrae

讚好：整潔度和客房舒適度
Great place to stay
My wife is very picky about staying anywhere else but home. She really liked this apartment style stay and it was very clean. I would definitely recommend to anybody lokking to stay somewhere cozy, clean and elegant.
於 2021 年 9 月住了 1 晚
Regards, StayOvr. 於 2021年9月14日的回應
Thank you for posting your kind review of StayOvr. We are pleased overall you enjoyed your stay and liked our courteous service. It was a pleasure having you as our guest, and we hope to welcome you back soon.

10/10 優異

kelly

家人同遊, 多人同遊
讚好：整潔度和客房舒適度
Beautiful stay
Beautiful place to stay! Had a great time …very clean…the person answered any question I had when I texted them! Will definitely come back!
於 2021 年 7 月住了 2 晚
StayOvr Hospitality 於 2021年8月23日的回應
Thank you so much for the hearty compliments. We'd love to host you again in the future.

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2021 年 7 月住了 3 晚
Regards, StayOvr. 於 2021年7月27日的回應
Thank you for the kind ratings. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

LaToya

家人同遊
讚好：整潔度和客房舒適度
Absolutely beautiful place and great location!! Will be back. Hosts were accommodating and very helpful.
於 2021 年 6 月住了 1 晚
Regards, StayOvr. 於 2021年6月16日的回應
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time you.

10/10 優異

DeVonna

讚好：整潔度和客房舒適度
StayOvr Get Away
It was a great stay! I was impressed with the layout of the room and how convenient everything was. The only thing I’d say that was a surprise was that fact that the room only has basic cable so there was nothing on tv to watch. However, having Netflix and Hulu saved my tv issue. It’s such a nice place not to have better tv options. The front desk people were very nice and took time to answer all my questions before my stay and during. I plan on staying again.
於 2021 年 4 月住了 2 晚
Regards, StayOvr. 於 2021年5月4日的回應
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time. Sincerely, Stayovr.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
Awesome experience and excellent service. StayOvr is a great concept for any occasion.
於 2021 年 4 月住了 1 晚
Regards, StayOvr. 於 2021年4月13日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

8/10 不錯

C K

家人同遊
讚好：整潔度和客房舒適度
Elegant- but could have been better
This place is new, clean, and very nice… But there were some interesting mixups and missteps. For example, the key fob did not work in the door lock. I reached out via text, and the management company contacted maintenance- super responsive. The lock was blocked off, something had lodged inside the lock, and they had to send maintenance to fix it. That’s not that big of a deal, but when they kept texting me to find out if maintenance was there, it was kind of frustrating. They were just trying to offer service, but I had already let them know that I was leaving the apartment and would not be around until the lock was fixed. The fit and finish is first rate, but the hallways are extremely dark, they all look the same, it is a bit of a maze to find your room even after a couple of days. Also, the large window blinds had several slats missing, and it seemed strange to see these super cheap blinds and what was otherwise a class a executive apartment
於 2021 年 4 月住了 2 晚
Regards, StayOvr. 於 2021年4月13日的回應
Thank you for taking the time out to provide us with feedback about your stay. We are pleased to hear that we met and or exceeded your expectations. Hope to see you again soon.

8/10 不錯

Cinthia

家人同遊
讚好：客房舒適度
El apartamento es muy cómodo pero no hay parking en el establecimiento
於 2021 年 3 月住了 5 晚
Regards, StayOvr. 於 2021年4月6日的回應
Thank you for taking the time out to provide us with feedback about your stay. We are pleased to hear that we met and or exceeded your expectations. Thank for the great review and we hope to see again.

10/10 優異

Nicole

讚好：整潔度和客房舒適度
Great Plano Weekend
It was a really great trip. Easy check in, great communication, the unit was clean and spacious. The kitchen had everything you’d need for a night in.
於 2021 年 3 月住了 4 晚
Regards, StayOvr. 於 2021年3月30日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2021 年 1 月住了 1 晚
StayOvr 於 2021年2月11日的回應
Thanx for the review, Hope to see you again.

10/10 優異

leslie

家人同遊
讚好：整潔度和客房舒適度
於 2021 年 1 月住了 1 晚
Regards, StayOvr. 於 2021年1月25日的回應
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、設施服務和住宿狀況
I had a great time here, it was very clean and comfortable
於 2020 年 11 月住了 1 晚
Regards, StayOvr. 於 2021年1月4日的回應
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time you.

10/10 優異

David

讚好：整潔度和客房舒適度
Easy check-in process, good communication, and very responsive. The apartment was nice, spacious, and clean. Kitchen had lots of glasses, plates, cutlery, cooking utensils, and pans. Apartment complex had a very large gym and lots of communal outdoor spaces (pool/ bbq area and several courtyards). Thanks for a great stay!
於 2020 年 12 月住了 10 晚
Regards, StayOvr. 於 2020年12月25日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 11 月住了 1 晚
Sincerely StayOvr. 於 2020年11月17日的回應
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

8/10 不錯

Anthony

讚好：整潔度和客房舒適度
於 2020 年 6 月住了 2 晚
Sincerely StayOvr. 於 2020年8月17日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

Lisa (Dallas, TX)

伴侶同遊, 商務旅客
讚好：整潔度和設施服務
The representatives are extremely helpful & attentive to all our “changing” needs
於 2020 年 8 月住了 4 晚
Sincerely StayOvr. 於 2020年8月11日的回應
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time.

8/10 不錯

Mark

商務旅客
讚好：客房舒適度
Spacious and convenient
The check-in instructions were lengthy but clear. Upon entering, we enjoyed seeing so much space. However, upon closer inspection, the carpets and couch had several stains. I'm confident the unit was disinfected but the stains on the couch made it feel a little dirty. The communication via texting was very good. Any questions that I had were answered immediately. The refrigerator compressor was noisy but the management company offered to put us into a different unit. All in all, I believe we got the value that we paid for.
於 2020 年 7 月住了 4 晚
Sincerely StayOvr. 於 2020年8月3日的回應
Thank you for your review. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

10/10 優異

Vance

商務旅客
讚好：整潔度和客房舒適度
reat stay
Awesome stay the Appartment was great
於 2020 年 6 月住了 3 晚
Sincerely StayOvr. 於 2020年6月25日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

6/10 一般

Mayra

家人同遊
不滿：客房舒適度
Worst stay ever on this beautiful property!!
1st things first!!!! The instructions were a little challenging because they weren’t clear enough. The instructions did not have the apartment number nor did they leave the pool code. I had to call their number for about an hr while playing guess what apartment it was. Once I got a call back and was given the apartment number I was able to fine it, but as soon as walking into the apartment I did not find a parking pass which was annoying to have to make a few trips to the car for my things. The apartment look clean, but dusty!! The blinds were just falling for no reason, which I just set to the side. For being a nice property I didn’t not feel relaxed because I was unable to walk around the apartment without the person from the lower level banging on the ceiling at every hr of the day and night. I was beyond annoyed to have to walk on your tippy toes!!! Such a waste of money and time..
於 2020 年 6 月住了 3 晚
Sincerely StayOvr. 於 2020年6月22日的回應
Thank you for your review. We apologize for the difficulties you encountered while you were here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you book with us.

10/10 優異

Louis

商務旅客
讚好：整潔度和客房舒適度
於 2020 年 2 月住了 3 晚
Sincerely StayOvr. 於 2020年6月4日的回應
Thank you for the positive feedback. We are so glad to hear your current stay with us was pleasant. Hope to see you again soon.

6/10 一般

Robert M

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2020 年 3 月住了 1 晚
Sincerely StayOvr. 於 2020年4月28日的回應
Thank you for taking the time out to provide us with feedback about your stay. We are pleased to hear that we met and or exceeded your expectations. Thank for the great review and we hope to see again.

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay. Perfect location. Awesome Gym. It took a while to figure out how the key worked but it did.
於 2020 年 2 月住了 2 晚
StayOvr 於 2020年3月6日的回應
Dear David, Thank you for being a wonderful guest and for your positive feedback. We would love to host you again. Regards, StayOvr.

2/10 很差

真實旅客

家人同遊
讚好：整潔度
不滿：設施服務
This apartment was reserved for three people. However, there was one washcloth and two towels only. We contacted management and were told he could help us in the morning (we were checking out in the morning and needed showers now). There was one full roll of toilet tissue and one partial roll, a box of Kleenex with 2 tissues and a partial roll of paper towels. We were not expecting a room unequipped with the bare essentials.
於 2020 年 2 月住了 1 晚
StayOvr 於 2020年2月27日的回應
We will get back to the team on this. sorry for the inconvenience caused.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location & property!
於 2020 年 2 月住了 3 晚
StayOvr 於 2020年2月11日的回應
Dear Guest, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
StayOvr 於 2020年1月22日的回應
Thank you for your positive feedback. We are so happy to hear we made your trip worthwhile. We will see you again next time. Sincerely, Stayovr.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Checking in was a bit of a challenge and not having a parking pass made things interesting but overall the place was great!
於 2020 年 1 月住了 3 晚
StayOvr 於 2020年1月20日的回應
Dear Guest, Thank you for choosing stayovr. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Please consider giving us the opportunity to make it up to you on a future visit. Sincerely, Stayovr

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was not aware it was not an actual Hotel is an Apartment Complex when I arrived to the leasing office everybody was confused when I said I was checking in to my Hotel room. They had to call someone to figure it out but the place is very nice and the location is great. Would stay here again
於 2020 年 1 月住了 1 晚
StayOvr 於 2020年1月17日的回應
Dear Guest, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

4/10 欠佳

真實旅客

多人同遊
讚好：整潔度和設施服務
Was fairly poor communication on the renters part instructining me to my room. We showed up and needed to call our host who instructed us we had a last minute room change. Ended up messing up our reservation and did not have the two bedroom unit I ordered. Although we did not have the room we ordered the people I worked with did fix the situation and got me into 2 single bed units. Ended up really enjoying our stay. Only hiccups were after the initial screwup.
於 2020 年 1 月住了 3 晚
StayOvr 於 2020年1月15日的回應
Dear Guest, Thank you for choosing stayovr. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Please consider giving us the opportunity to make it up to you on a future visit. Sincerely, Stayovr.

8/10 不錯

Timothy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
StayOvr 於 2020年1月15日的回應
Dear Timothy, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

6/10 一般

Stephen

讚好：客房舒適度
不滿：整潔度和職員與服務
Not a great experience overall
Unfortunately we experienced a catalogue of issues with this stay and although there were some positives with the place, they were overshadowed by the issues we faced during the stay. We arrived on New Year's Day and were very tired after a 10 hour flight; by the time we landed we had still not received our check-in instructions (luckily they came through when we were en-route to the property) The property was very difficult to find and it was unclear how we could access the property once we found it. It turns out the check-in instructions did not include the pin code to access the building. We had to call StayOvr to get this information and finally at 9.30pm we were able to access the building. In our apartment; we should have had an access card for the parking garage...but this had not been arranged so we had to call them again and it took us another 45 min to get in to the garage to park our car. We were told the check-in instructions were out of date (why provide them then?) Once in the apartment; there was no information on the facilities around (pool, gym, who to contact if we needed help, how to access wifi etc.) The apartment was not dirty but not clean either, felt a bit grubby; large stains on the sofa, a large broken mirror stored on the floor, light bulbs out in the bathroom, only one bedside table in the bedroom etc. A large nail was sticking up from the carpet in the bedroom which my wife stepped on. We advised StayOvr with no response.
於 2020 年 1 月住了 6 晚
StayOvr 於 2020年1月15日的回應
Dear Stephen, Thank you again for letting us know about your concerns. We appreciate your feedback an apologies for not meeting your expectations. We would have been more than happy to try to correct the issue prior to your departure. We appreciate you bringing the key issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services and we are grateful for your valuable feedback. We hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know about your concerns. Sincerely, Stayovr.

10/10 優異

Edward

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A must stay if anywhere near location
Chris was awesome very helpful
於 2020 年 1 月住了 2 晚
StayOvr 於 2020年1月15日的回應
Dear Edward, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和設施服務
The cable package for the TV was ridiculous. Maybe 4 channels. It can’t possibly cost that much to at least have the weather channel. Other than the TV, the property is great!
於 2019 年 12 月住了 2 晚
StayOvr 於 2020年1月15日的回應
Dear Guest, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度
Property is great except for the lack of cable. Maybe 4 channels available. If owner would pay for a larger cable package it would be our favorite place to stay in the area.
於 2019 年 12 月住了 2 晚
StayOvr 於 2020年1月15日的回應
Dear Guest, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Stayovr.

8/10 不錯

Leslie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Clean and new but stale
The apartment was very clean and in great new condition. However the furniture in the living space was super uncomfortable. It seemed to be the type of furniture utilized for staging but not actually sitting on. The apartment could definitely use some art and color on the walls. Felt very sterile and unfinished. The amenities were nice but had no style or warm and fuzzy feel.
於 2019 年 12 月住了 4 晚
StayOvr 於 2020年1月15日的回應
Dear Lesile, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. we obviously have room to improve, and we assure you we will. Please consider giving us the opportunity to make it up to you on a future visit. Thank you for your positive feedback. Sincerely, Stayovr.

8/10 不錯

Matthew

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
StayOvr 於 2020年1月15日的回應
Dear Matthew, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Thank you for your positive feedback. Sincerely, Stayovr.

10/10 優異

Rich

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Apartment stay was a very different experience, very enjoyable
於 2019 年 12 月住了 1 晚
StayOvr 於 2020年1月15日的回應
Dear Rich, Thank you for being our guest at Stayovr. It's a pleasure to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Thank you for your positive feedback. Sincerely, Stayovr.

10/10 優異

真實旅客

讚好：設施服務
於 2019 年 11 月住了 2 晚
StayOvr 於 2019年12月5日的回應
Thank you for posting your kind review of Stayovr. We are pleased overall you enjoyed your stay and liked our courteous service. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Stayovr..

6/10 一般

Kelly

商務旅客
讚好：整潔度和客房舒適度
1st two times were better
This is my third time there and the last room was not nice. The dishwasher was broke, blinds for the patio door were broken and falling off, and cooking accessories were missing.
於 2019 年 11 月住了 1 晚
StayOvr 於 2019年12月5日的回應
On behalf of our entire team, we would like to offer our apologies for our place not living up to your expectations with the accommodations. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We appreciate you being our guest and hope you will consider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Stayovr.

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
Spent 2 1/2 hours trying to check-in as the instructions were all wrong; Room number sent was wrong - got a different room Had booked a city-view room; they gave me a courtyard-view room No water bottle in the room; no laundry bags; TV boxes in the closet; Brand new room but poorly managed
於 2019 年 10 月住了 1 晚

10/10 優異

Roberto

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚

10/10 優異

真實旅客

於 2019 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place
Very clean and well located. Lot's of restaurants around.
於 2019 年 5 月住了 6 晚
Naseem 於 2019年6月14日的回應
Thanks for your valuable feedback. It helps us to improve more.