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桑德拉斯渡假村及水療中心的評價

4 out of 5
桑德拉斯渡假村及水療中心
189 Kandy Road, Dambulla

評價

7.6

不錯

10 分評分，優異；131 則評價中有 40 則" "
8 分評分，不錯；131 則評價中有 47 則" "
6 分評分，一般；131 則評價中有 21 則" "
4 分評分，欠佳；131 則評價中有 12 則" "
2 分評分，很差；131 則評價中有 11 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 3 月住了 1 晚

8/10 不錯

kwok keung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

10/10 優異

SZUHSIEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel with pool, restaurant and bar.
Hotel with pool, restaurant and bar.

8/10 不錯

Chin Hsiang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務週到
酒店整體外觀很好，服務也週到，可惜wifi訊號太弱

10/10 優異

Beatrice

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Friendly staff, nice garden. Bruno the boxer is a perfect welcoming dog. Squirrels in the garden for breakfast
於 2023 年 4 月住了 1 晚

10/10 優異

Elizabeth

於 2022 年 4 月住了 1 晚

8/10 不錯

Christopher (Reno)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Location was terrific and staff were wonderful. Fun outdoor bar by the pool. The room was fine but the outdoor area by the pool, including the chairs and ground, was poorly tended. Lots of leaves, etc. in the pool and chairs not wiped down.
於 2022 年 2 月住了 3 晚

2/10 很差

A.Lee (Minnespolis )

I booked this hotel by mistake. I thought I was booking a hotel in Wisconsin with a similar name, Sundara spa. I paid the travel protection fee and when I realized I booked a hotel out of the country minutes after I made the reservation, Expedia would not cancel this or immediately credit my account. It’s been three days and still no credit. I had to file a claim minutes after the mistaken booking. Then I booked a hotel in WI using Expedia again and when my daughter went to check in, they told her they had to charge her even though the room was paid in full bc I wasn’t physically there, she is 27, and I spoke with the hotel confirming that yes, I purchased the room and could easily show my cc and photo idea. They refused this and charged my daughter. I’m extremely unhappy with Expedia.
於 2021 年 1 月住了 1 晚

8/10 不錯

josiane

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
tres bien mais quel dommage que se ne sont pas des jus de fruits au petit dejeuner ! il le coupe avec de l eau
於 2020 年 2 月住了 3 晚
Sharron 於 2020年3月9日的回應
Dear Valued Guest, Thank you for the time taken to share your feedback followed by your visit to Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel. We would be happy to have you back at our hotel in case you visit Sri Lanka in the future. Sharron Anderson Guest Relations Manager Sundaras Resort & Spa

8/10 不錯

János

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Ami jó és ami rossz
Egészében jók a benyomásaim, kiváló helyen van, a Sziklatemplom szomszédságában. A szálloda állapota közepesen megkopott, új építkezés is zajlik, viszonylag csendben. A személyzet udvarias, előzékeny. Egy dolgot viszont kérek tisztázni: a kifizetett foglalás részletezésében szerepelt a napi palackozott víz ingyenesen. A kicsekkolás után derült ki, hogy felszámolták újra a napi három vizet 250 rupee/db áron. Ha a Hotels.com foglalásában szerepel tévesen, kérem javítani, ha dupla számlázás történt, kérem rendezni, ha nem is nagy az összeg.
於 2020 年 2 月住了 4 晚
Sharron 於 2020年3月9日的回應
Dear Valued Guest, Thank you for the time taken to share your experience at Sundaras Resort & Spa. We are truly happy to hear that you enjoyed the location of the hotel and our staff. We wish to inform you that we provide every day water bottle at the room per person free of charge and any extra water after that is for extra charge. We truly hope that you will have a chance to visit us in the future again so you will experience the best possible services. Sharron Anderson Guest Relations Manager Sundaras Resort & Spa

8/10 不錯

Vinod Kumar

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A Satisfactory Stay
I had booked the hotel for three nights from 7th to 10th Feb 2020. The hotel is well located on the main road with easy accessibility to public transport. The room was however without any phone/intercom, the shower head was broken and there were no chairs to sit on. the lady at the reception was, however very helpful and courteous and resolved most issues albeit after a while. The swimming pool is rather small and shallow, 5ft being the deepest. No place for an exercise swim. The breakfast was well prepared and offered good choice of continental and Sri Lankan cuisine. Overall a satisfactory stay, thanks mainly to the lady at the reception.
於 2020 年 2 月住了 3 晚
Linda 於 2020年2月25日的回應
Dear Mr. Kumar, Thank you very much for keeping trust on Sundaras Resort & Spa as your holiday destination. Many thanks for sharing your experience as well. We greatly appreciate your comments about the aspects of the room and we will take them very seriously. It is our constant and sincere endeavor to provide the best of services to our guests at all times, feedback from guests such as yourself will help to improve to the excellence. Please visit us again and we assure that you will experience superior services and surprises throughout your stay. Best regards, Linda Reservation department

10/10 優異

sonia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trés bien
Séjour de 2 nuits dans ce très bel hôtel, accueil parfait, confort dans la chambre, juste dommage que l’eau à table soit payante dans la formule dej et dîner.
於 2020 年 2 月住了 2 晚
Sharron 於 2020年2月23日的回應
Dear Tres, Thank you very much for taking time to share your experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel. I am truly happy to receive such positive feedback for my team and it will be a delight to welcome you at our hotel again. Sharron Anderson Guest Relations Manager Sundaras Resort & Spa

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Claudia 於 2020年2月13日的回應
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to see 10 out of 10 points. It is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Claudia Reservation department Sundaras Resort & Spa

8/10 不錯

MJ

家人同遊
讚好：職員與服務和客房舒適度
Keep your expectations low and u may be surprised!
The welcome at Sundaras Resort & Spa was friendly and warm. Our rooms however clearly had not been cleaned in a while. We came with reasonably high expectations of this four-star resort, but wound up feeling a bit disappointed with the state of the resort. It made a somewhat derelict impression as if the accommodation had not been tended to in a while. From the outside it actually looks quite nice and staff did their best to accommodate us, but when you look below the surface, there is quite a bit of maintenance to be done.
於 2020 年 2 月住了 2 晚
Claudia 於 2020年2月13日的回應
Dear Valued Guest, Thank you for your honest review followed by your visit in Sundaras resort & spa. We are sorry to read that your stay with us did not meet your expectations. Your feedback is tremendously appreciated, as we endeavor to improve our guest experience with each and every stay. We are happy to welcome you back at our hotel in the future. Claudia Reservation department Sundaras Resort & Spa

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The girl at reception gave us a brilliant welcome and showed us around explaining everything.
於 2020 年 1 月住了 2 晚
Elizabeth 於 2020年2月13日的回應
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Elizabeth Reception Sundaras Resort & Spa

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sundaras is a little gem in the heart of Dambulla, great location for sightseeing and the hotel gives you a ‘real’ experience of Sri Lanka. Staff were amazing and at hand 24 hrs. Big thanks to Sean, Liz, Sindhu, Asita, Tito, Saman (our driver) and the cleaning staff. They really ensured we got the best experience out of our trip. We planned our excursions through the hotel, really well organised, although a little pricey hiring driver with entrance fees. Good range of food although not as spicy as we would’ve liked. Overall had a great time here.
於 2019 年 12 月住了 8 晚
Elizabeth 於 2020年2月13日的回應
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Elizabeth Reception Sundaras Resort & Spa

8/10 不錯

Amila

讚好：整潔度和職員與服務
於 2020 年 1 月住了 1 晚
Elizabeth 於 2020年2月14日的回應
Dear Valued Guest, Thank you for visiting Sundaras resort & spa and for sharing your experience with us. Best regards, Elizabeth Reservation department

10/10 優異

gunnar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vi blev vänligt bemötta av trevliga Elisabeth i receptionen. Mysigt och tyst läge, med fint poolområde. Njöt till fullo på balkongen, och fick lite djungel känsla, väldigt grönt och lummigt. Gjorde en dagstur med jeep till Kejonklippan. Vår chaufför AK var fantastiskt trevlig! Väldigt nöjda med frukost och goda omeletter.
於 2019 年 12 月住了 3 晚
Elizabeth 於 2020年2月13日的回應
Dear Gunnar, thank you very much for taking the time to share your amazing experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the facilities and atmosphere at our hotel and your stay was a fantastic experience! We are truly happy to receive such positive feedback for our team and it's very encouraging for us. It would be a pleasure to have you back again in the future. Elizabeth Reception Sundaras Resort & Spa

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unique, cool little hotel that was very clean and well maintained. Friendly staff.
於 2019 年 12 月住了 1 晚
Claudia 於 2020年2月13日的回應
Dear Valued Guest, thank you very much for taking time to share your experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Claudia Guest Relations Manager Sundaras Resort & Spa

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Nice garden but the room was not clean. The bathroom was literally stinking...
於 2019 年 12 月住了 1 晚
Jana 於 2020年2月13日的回應
Dear Valued Guest, We appreciate you taking time to share your honest experience of the stay at Sundaras resort & spa. We have taken the concerns raised into consideration and are taking measures to ensure that these are mitigated and do not repeat itself. We look forward to the opportunity to serve you again in the future. Best regards, Jana Reservation department

6/10 一般

Maria Cristina

不滿：職員與服務
Check-in călduros, restaurantul neaprovizionarea, iar micul dejun doar 70% din oferta.
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Venligt og roligt personale. Dejligt poolområde i skøn have, fint værelse og god morgenmad. Perfekt at vi kunne gå til tempelhulerne og The Golden Temple i Dambulla, tage tuk tuk til Sigiriya og booke safari fra hotellet.
於 2019 年 7 月住了 4 晚

2/10 很差

Margrethe

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Advarsel !!
Fik først et værelse, hvor airconditionen ikke virkede. Fik et nyt værelse, hvor airconditionen virkede, men hvor lagnerne var snavsede. I det hele taget meget beskidt og med muk på væggen. Havde bestilt superior værelse med udsigt til haven, men fik efter værelsesskiftet et standardværelse uden udsigt til haven. Haven var helt overgroet, og poolen så beskidt ud .Havemøblerne var så snavsede, at vores tøj blev beskidt, når vi sad på dem. Dugene på bordene i restauranten var møj beskidte. Der var næsten ingen ansatte, og kun få andre gæster. Der var ingen service overhovedet. Hotellet virkede som om det var på vej til at lukke helt ned. Blev der kun 1 nat, da det var for sent at skifte hotel samme dag som vi ankom.
於 2019 年 7 月住了 3 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 7 月住了 2 晚

6/10 一般

Marina

small hotel in convenient location
Good location close to the caves, very reasonable price, nice landscaping
於 2019 年 4 月住了 1 晚

10/10 優異

Giovanni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pefect location to visit the Golden Temple, 10min walk, Staff really friendly, good breakfast and dinner, fantastic pool and pool bar.
於 2019 年 5 月住了 1 晚

8/10 不錯

Smileursula

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
My Stay at Sundaras Resort
This hotel is very close to the dambulla cave, thus making it good option to stay here. There not many restaurants around hence you will end up with less options. The food is overly priced , less in quantity in comparison to other places in Srilanka.. They had place 2 water bottles inside fridge in our room we used it, there was no price tag mentioned anywhere in room. Guess the price this hotel must have charged.... A bottle that costs 50 rs was charged for 250rs.. very bad experience.
於 2019 年 4 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：客房舒適度
於 2019 年 4 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況和客房舒適度
於 2019 年 4 月住了 2 晚

8/10 不錯

真實旅客

於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bra service, ordnade utflykt till Sigiriya. Omgivningen lite larmig på grund av pågående byggjobb samt nära livligt trafikerad väg.
於 2019 年 3 月住了 3 晚

6/10 一般

真實旅客

伴侶同遊
The property has a pool The hotel looks run down and does not look like the pictures. Specially the budget rooms are a huge disappointment. The check in process was difficult and the room cleanliness is not great.
於 2019 年 2 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Staff friendly and helpful TV, shower, aircon need servicing/attention
於 2019 年 2 月住了 1 晚

2/10 很差

Namhyun

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Good location but bad management
It was the worst experience in Sri Lanka. The room was not cleaned at all, especially the bathroom! They only make up the bed. The price is too high compared to its service.
於 2019 年 2 月住了 2 晚

2/10 很差

Seongjae

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
전반적으로 불만
가성비 최악의 수영장 딸린 게스트하우스
於 2019 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚

8/10 不錯

Joseph A

讚好：整潔度、職員與服務和住宿狀況
Good for a night or two
Staff was very friendly and the pool bar area was really nice. Really close to the golden temple. Just there isn't in dambulla. Food is good but expensive for sri Lanka. Ideal for a night or two.
於 2019 年 2 月住了 2 晚

10/10 優異

Christine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mellanlandning
Skulle till Sigiriya och mellanlandade här en natt. Kanonställe med bra pool...Jätte bra frukost..stort rum med stor balkong...trevlig personal..nära till grottorna
於 2019 年 1 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 1 月住了 2 晚

8/10 不錯

HYE KYOUNG

讚好：職員與服務
선다라 좋아요. 편안하고 음식 좋아요.
슈페리어 트윈룸을 아침,저녁 포함하여 2인 총 7만원에 결재했어요. 체크인하고 지나가는 길의 방은 좀 어둡고 별로였는데, 우리방은 바로 위에 수영장이 있고 좋았어요. 고급 호텔에 비할순 없지만, 담불라석굴사원에 걸어갈 위치였고 저흰 오후에 체크인하고 짐 풀고 약간 선선해진 시간대에 석굴사원을 보고, 담날 수영장에서 쉬다 체크아웃했어요. 짐을 박 맡기고 시기리아로 1박하고 다녀왔고 호텔 바로 맞은편 도로에서 캔디가는 버스를 바로 탈수있어요. 직원분들 엄청 친절하고 특히 우리 캔디가는 버스 챙겨주신 아저씨가 정말 고마웠어요. 그런데 버스터미널에서 오는 버스라 다 만석이라 결국 시내로 가서 탔어요. 저녁이 참 괜찮은 뷔페였고 가성비가 좋았어요. 시기리아를 새벽부터 가기 보다는 이 곳에 짐 맡기고 다녀오는것도 좋다고 생각해요. 아무튼 전 선달라에 대한 기억이 좋아요.
於 2019 年 1 月住了 1 晚

6/10 一般

Cl

不滿：職員與服務和住宿狀況
Continuous power outages. Door lock was broken, given key card instead of key however lock was not fixed, unable to lock door from inside. Balcony door not sitting properly, allowing gaps for insects from outside. No safety deposit box. Restaurant staff require more training. Easy check in and bags brought to room by porter. Nice outdoor bar area. Comfortable bed. Fresh towels daily.
於 2019 年 1 月住了 3 晚

8/10 不錯

Syed Hunain

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
Staff makes it worth it
The hotel itself not something worth coming back to as the condition is just above average, provides all facilities of a intetnational 3 star hotel and a bit more. But the highlight is the sri lankan hospitality of the staff which make sure to provide with everything u need out of their way. It truly makes the guest more comfortable and at ease. Based on that alone and a very nice central location I would recomend this to all those looking for a low to mid budget stay.
於 2019 年 1 月住了 1 晚

4/10 欠佳

s

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Dont pay too much.
The hotel is very overpriced , it is tired and needs money spent. The cost should be nearer 40GBP per night and not 100GBP per night . Although the stay are very friendly.
於 2019 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice resort with a swimming pool and very good breakfast and dinner.
於 2019 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Good location and friendly helpful staff. Food was good too.
於 2018 年 12 月住了 3 晚

10/10 優異

真實旅客

於 2018 年 12 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible!! I'm surprised that there are so many positive reviews. Our shower and air condotitioner barley worked, fridge switches off when you leave the room, balcony was flooded, so we couldn't even use it. The room was filthy and there were bugs and insects all over. The pool was dirty and only half the jets worked in the spa also there is no heat in the spa. The food is terrible and staff are unfriendly. On top of all of this it's a complete rip off - the photos don't match the property. All of this was brought up with the manager when we checked out. He didn't care and tried to charge us for additional drinks and a massage! Do yourself a favor and dont stay here ever!
於 2018 年 12 月住了 2 晚

8/10 不錯

Reese

讚好：整潔度、職員與服務和客房舒適度
Quiet getaway
Wonderfully kind and conversational staff, but also a place you can really enjoy your own quiet time. It's a peaceful place and the guides that lead their trips are excellent.
於 2018 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kratko i slatko
於 2018 年 12 月住了 1 晚