豪華套房, 1 張特大雙人床, 非吸煙房 | 書桌、熨斗/熨衫板、免費 Wi-Fi、床單

伊州丹維爾溫德姆貝蒙特酒店的評價

2.5 out of 5
伊州丹維爾溫德姆貝蒙特酒店
360 Eastgate Drive, Danville, IL

評價

7.0

不錯

10 分評分,優異;377 則評價中有 101 則" "
8 分評分,不錯;377 則評價中有 114 則" "
6 分評分,一般;377 則評價中有 64 則" "
4 分評分,欠佳;377 則評價中有 51 則" "
2 分評分,很差;377 則評價中有 47 則" "

7.4/10 

整潔度

7.6/10 

職員與服務

6.4/10 

設施服務

6.8/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

Candace

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Their whirlpool suites/rooms are very affordable. We’ve stayed here many times. This time our tub jets did not work; this was a real bummer. I was very disappointed but the staff was exceptional. We will definitely stay here again.
於 2024 年 4 月住了 1 晚
DB 於 2024年4月29日的回應
Dear Candace. Thank you for sharing your experience with us. We appreciate your loyalty and are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

10/10 優異

Diana

讚好:整潔度、職員與服務、設施服務和住宿狀況
Definitely would recommend. Clean, comfortable rooms and friendly staff. I will stay again.
於 2024 年 4 月住了 1 晚
DB 於 2024年4月29日的回應
Dear Diana. Thank you for your kind words! We're delighted to hear that our front desk team provided you with amazing customer service. We appreciate your feedback!

10/10 優異

Ryan

親子同遊
讚好:設施服務
We stayed because our car broke down on the interstate. The staff was amazing. Went above and beyond the entire stay!!! I can’t say enough good things!!!
於 2024 年 4 月住了 1 晚
DB 於 2024年4月22日的回應
Dear Ryan, Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.

4/10 欠佳

Gene

不滿:整潔度、職員與服務和住宿狀況
Bathroom was terrible - rust, iron screws where stainless steel should have been on towel rack - breakfast was “ burnt sausage hockey pucks - come on “ won't be here again
於 2024 年 4 月住了 1 晚
DB 於 2024年4月20日的回應
Dear Gene. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Nancy

伴侶同遊
不滿:整潔度和住宿狀況
It rained the night we checked in and the bathroom ceiling started leaking. We called the front desk but nothing was done so we had to put the garbage can to catch the water The mattress pad was very stained and the bed was very lumpy. We were supposed to stay 2 nites but we checked out the next day
於 2024 年 4 月住了 2 晚
DB 於 2024年4月11日的回應
Dear Nancy,I am so sorry to hear that you did not enjoy your stay with us. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We want you to know that we will take your feedback to heart as we strive to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

10/10 優異

Justin

讚好:整潔度、職員與服務、設施服務和住宿狀況
The drain was stuck in my room, but just a minor fix. Everything else was exactly as I would have expected. Will definitely stay here again next time I am in town. Really good value.
於 2024 年 4 月住了 2 晚
DB 於 2024年4月10日的回應
Dear Justin, Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.

8/10 不錯

Dana

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
DB 於 2024年4月10日的回應
Hi Dana, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 優異

Kenny

讚好:整潔度、職員與服務、設施服務和住宿狀況
The vending machine sucked. 5 bags of chips to choose from and all were out of date
於 2024 年 4 月住了 1 晚
DB 於 2024年4月9日的回應
Hi Kenny, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

4/10 欠佳

Cathy

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Check- in was fine, and the woman at the desk was very nice, although I had thought that the room had a spa tub, according to the website, but it didn’t. The indoor pool and hot tub near the lobby had to be accessed from outdoors arounyd the building. After bringing back food to eat to watch the final four bball game we found neither our TV or microwave worked. Tried to call the desk 3 times and got a personal voicemail where I couldn't leave a message. We walked up to the desk and the woman was very helpful and got us a different room because maintenance was not available. So we were disappointed in property but staff was helpful. And always glad to get a hot breakfast.
於 2024 年 4 月住了 1 晚
DB 於 2024年4月7日的回應
Dear Cathy,I am so sorry to hear that you did not enjoy your stay with us. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We want you to know that we will take your feedback to heart as we strive to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

10/10 優異

Marlin

於 2024 年 4 月住了 1 晚
DB 於 2024年4月25日的回應
Dear Marlin, Thank you so much for the incredible rating. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.We look forward to your next visit!

8/10 不錯

Robert

商務旅客
讚好:整潔度、職員與服務和住宿狀況
I have stayed here 2yrs in a row for a event that i attend yearly. The accommodations are great for what i need for the weekend. A nice climate in the room, along with a clean bed and hot shower exactly what is needed.
於 2024 年 3 月住了 2 晚
DB 於 2024年4月1日的回應
Hi Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
DB 於 2024年3月26日的回應
Dear Guest, Thank you so much for the incredible rating. We look forward to your next visit!

8/10 不錯

Robert

伴侶同遊, 多人同遊
讚好:整潔度和職員與服務
Great place friendly staff
於 2024 年 1 月住了 1 晚
DB 於 2024年3月21日的回應
Hello Robert, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable.

10/10 優異

Alejandro

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I got the room with the jacuzzi/hot tub in it. Absolutely worth the extra money. Very roomy for two people and sits low so aren't trying to climb in and out with a potential fall. The jets were very powerful and relaxing. Added bubble bath, and enjoyed the soak. Black out curtains made it nice and the casino is very close by. Will return for this specific style of room.
於 2024 年 2 月住了 1 晚
DB 於 2024年3月4日的回應
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

6/10 一般

Doug

於 2024 年 2 月住了 1 晚
DB 於 2024年3月21日的回應
Hello Doug,I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced. This is not the impression we want to leave our valued guests. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 不錯

Mary

於 2024 年 2 月住了 1 晚
DB 於 2024年3月21日的回應
Hi Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

4/10 欠佳

Steve

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I’ve stayed here twice recently. My first experience was great. My room was inside the hotel. Yesterday, I was given a rom where the door is outside like a motel. The room was disgusting. I slept horrible. It was just gross. Horrible. I feel like I completely wasted my money. I should’ve just slept in my car in the cold vs that nasty room.
於 2024 年 2 月住了 1 晚
DB 於 2024年3月4日的回應
I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

6/10 一般

Marcella

於 2024 年 1 月住了 1 晚
DB 於 2024年3月4日的回應
I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

2/10 很差

Krystine

不滿:職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
DB 於 2024年3月4日的回應
I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great room at a great price
Checked in, the staff was friendly and fast. Room was clean and bed was comfortable. My kids wanted to go swimming, pool are was in great shape, well maintained and plenty of towels. Overall, Awesome place
於 2024 年 1 月住了 1 晚
DB 於 2024年3月4日的回應
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

Katherine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel!
Very clean hotel with a quiet cozy environment. The girls at the hotel were so accommodating! Thank you ladies for our fun time last weekend!
於 2023 年 12 月住了 1 晚
DB 於 2024年3月4日的回應
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

Dachera

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great hotel
於 2023 年 12 月住了 2 晚
DB 於 2024年3月4日的回應
Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

8/10 不錯

James

於 2023 年 11 月住了 1 晚
BW Regency Inn 於 2023年12月8日的回應
Hello James, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

Toni

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
BW Regency Inn 於 2023年12月8日的回應
Hello Toni, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

Evan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stayed for three days. Nice clean room, friendly staff, and a decent breakfast. I like the hotels where you can back your car right up to your room door.
於 2023 年 11 月住了 3 晚
Dinesh Baldawa 於 2023年11月14日的回應
Hello Evan, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

2/10 很差

Janet

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We just needed a place for one night and it was clean and relatively quiet.
於 2023 年 11 月住了 1 晚
Dinesh Baldawa 於 2023年11月12日的回應
Hello Janet, I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced. We value your feedback and thank you for your business.

10/10 優異

Mrs

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Katie was great, fantastic customer service!
於 2023 年 11 月住了 1 晚
Dinesh Baldawa 於 2023年11月3日的回應
Hello Mrs ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

2/10 很差

Roberto

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hotel sucked. Tried 3 different rooms and none of the jetted tubs worked. Waste of time and money. Do not recommend
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年11月2日的回應
Hello Roberto, I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality. We value your feedback and thank you for your business.

8/10 不錯

Debbie

讚好:住宿狀況
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年11月12日的回應
Hi Debbie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. Please give us chance to provide you with a superior experience for our guests in the future.

8/10 不錯

Amanda

M
於 2023 年 8 月住了 1 晚
Dinesh Baldawa 於 2023年10月27日的回應
Hello Amanda ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 欠佳

真實旅客

家人同遊
不滿:住宿狀況
Wont be back
The pictures and description was misleading. We were not aware that 1st level was outside entrance which would have been nice to know as we would not had booked the hotel. Hot tub wasnt working which wouldve been nice to know as we chose a hotel based off of having a hot tub to relax in after a days worth of driving. Beds werent comfortable, curtains were disgusting with water stains.
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年10月23日的回應
Thank you for taking the time to share your feedback. I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits

6/10 一般

JAMI

讚好:整潔度、職員與服務和客房舒適度
friendly staff. breakfast was great. outside entrance to our room -parking spots are tight. i had called previous to staying about hot tub but it wasn't working when we arrived.-disapointing
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年10月17日的回應
Hi JAMI, I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

6/10 一般

Hayley

家人同遊
讚好:整潔度和職員與服務
不滿:客房舒適度
Bed was uncomfortable. Breakfast area was super small which was ok during the week but on weekend there were people waiting for you to finish so they could sit down. Dryers in the laundry facility did not work.
於 2023 年 10 月住了 5 晚
Dinesh Baldawa 於 2023年10月16日的回應
Hayley ,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 欠佳

Lisa M

親子同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Got here at 5:44pm and my room was not ready. They said the housekeeper didn’t finish it yet. The hot tub was out of service. The room was an outside entrance. Not thrilled about that.
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年10月14日的回應
Hi Lisa, I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We look forward to serving you with a superior experience for our guests in the future.

10/10 優異

Kala (Sauk Rapids)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice Would stay here again Great breakfast! Only problem was hot tub not hot and pool closed for maintenance when wanting to use it.
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年10月12日的回應
Hello Kala ,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 欠佳

Jeremy

不滿:整潔度、住宿狀況和客房舒適度
Would definitely not stay again
The cleanness was terrible, what seemed to be mold in shower, chipped paint, stains and what appeared to be blood stains on bed cover. We booked this reservation because of indoor pool and hot tub, but was told hours after check in that they were not working. Maybe a good thing, seeing how the rest of the room was cleaned.
Stan's on lamp shades
Stains on lamp shades
Stains on lamp shades
What appears to be blood stains on bed cover
於 2023 年 10 月住了 1 晚
Dinesh Baldawa 於 2023年10月11日的回應
Hello Jeremy, I sincerely apologize for the conditions of the hotel. We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We strive to do our very best with accommodating each and every one of our guests. Thank you for your business.

4/10 欠佳

Lucas

I cant give a review of this property because I didn't get to stay at it. They called the day of our arrival to tell is they overbooked and didnt have a room for us. We booked a king room and chose the hotel because it had a pool. We had to stay in their downtown location in a queen room and seasonal outdoor pool that was closed. Very disappointing
於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年10月3日的回應
Hello Lucas, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 不錯

Sharon

多人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
It was quite and clean and the staff was very nice.
於 2023 年 9 月住了 2 晚
Dinesh Baldawa 於 2023年9月30日的回應
Hello Sharon, Thank you for sharing your experience with us. We appreciate the input referring to our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 優異

Connie

於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年10月16日的回應
Hello Connie ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 優異

Hyung Wook

於 2023 年 9 月住了 2 晚
Dinesh Baldawa 於 2023年10月14日的回應
Hello Hyung ,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 欠佳

tony

於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年10月11日的回應
Hi Tony, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

6/10 一般

Chris

伴侶同遊
讚好:職員與服務
不滿:設施服務
The hot tub was not working and when I pay for a hotel room and one of the amenities is a hot tub, I expect it to be working or an email stating that it is not working during your stay so that i may find another hotel that has one that is working. Very disappointed! But after all, it's the money you want to make and the customer has to pay anyhow. So my loss, your gain!
於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年9月19日的回應
Hello Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I’m sorry to hear about your disappointment with us, Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Michael

伴侶同遊
不滿:職員與服務
Champaign residents beware! This crappy motel has a policy of not renting rooms to "locals". A sign at the front desk defines "locals" as people who live within 30 miles. Despite the fact that my Champaign address is 50 miles from the motel, I was told that Champaign residents are considered "locals". So, if you are looking for a place close to the casino, try the Holiday Inn or the Hampton Inn.
於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年9月18日的回應
Hello Michael ,I am so sorry to hear that your most recent stay with us did not meet your expectations. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered.Thank you for your business.

10/10 優異

Ronald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
it was a nice place to stay and get a good nights sleep as we toured the town
於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年9月12日的回應
Hello Ronald, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 不錯

Catherine

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Dinesh Baldawa 於 2023年9月12日的回應
Hello Catherine, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

6/10 一般

Daniel

不滿:住宿狀況
於 2023 年 8 月住了 2 晚
Dinesh Baldawa 於 2023年9月12日的回應
Hi Daniel, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
The first room we received had obviously not been cleaned. Another couple checking in at the same time had the same issue. The person at the desk upgraded our stay and everything was fine.
於 2023 年 8 月住了 1 晚
Dinesh Baldawa 於 2023年8月31日的回應
Thank you for the review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯

Karen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was in a great location and people were very nice and accommodating! The room was very clean.
於 2023 年 8 月住了 2 晚
Dinesh Baldawa 於 2023年8月29日的回應
Hello Karen ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

4/10 欠佳

Ruth A

讚好:整潔度、職員與服務和住宿狀況
The remote needed batteries and a semi truck woke me at 2am with it's back up beeper.
於 2023 年 8 月住了 1 晚
BW 於 2023年8月25日的回應
Hello Ruth. Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 優異

Vickie

於 2023 年 8 月住了 1 晚
Dinesh Baldawa 於 2023年8月15日的回應
Hello Vickie ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.