外觀

泰克瑟馬西方最佳套房酒店的評價

2.5 out of 5
泰克瑟馬西方最佳套房酒店
810 N US Highway 75, Denison, TX

評價

8.4

很好

10 分評分,優異;1002 則評價中有 506 則" "
8 分評分,不錯;1002 則評價中有 279 則" "
6 分評分,一般;1002 則評價中有 107 則" "
4 分評分,欠佳;1002 則評價中有 57 則" "
2 分評分,很差;1002 則評價中有 53 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Sherry

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Polite and helpful staff when my grandson got sick she helped us find medicine in the middle of the night and gave us fresh towels and sheets when he got sick. My only three dislikes 1)beds are too hard 2) blinds behind curtains aren't dark enough or close enough to make the room dark to help you sleep and 3) when you turn the light off by the door you no longer have power to the lights between the beds. Other than that the jacuzzi was so relaxing and the kids loved the pool it was a bit cold though.

8/10 不錯

Brianne

讚好:整潔度
於 2024 年 4 月住了 1 晚

10/10 優異

Micke

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

2/10 很差

David

不滿:整潔度、職員與服務、設施服務和住宿狀況
The coffee machine was broken, the breakfast menu was limited and items were not resupplied, the hot water quit working, and the hotel locked us out of our room 3 days into our 5 day stay and said we never checked in. It took almost an hour to resolve this with the manager.
於 2024 年 4 月住了 5 晚
front desk- Claire 於 2024年4月13日的回應
Thank you for your review and feedback, David. We are truly sorry for the issues that you experienced during your stay. Our coffee machine has been serviced and our water issues have been fixed. We hope that you will give us another chance in the future to show you an exemplary stay. Have a great day.

10/10 優異

April

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The last who checked us in was awesome loved her personality ❤️❤️
於 2024 年 4 月住了 2 晚
Front desk- Claire 於 2024年4月13日的回應
Thank you for your review and feedback, April. The lady who checked you in thinks you are awesome as well! Her name is Claire and comments like yours make her day! Please stay with us again soon and have a great day!

6/10 一般

Richard

伴侶同遊, 寵物同遊
讚好:職員與服務
不滿:整潔度
Food in microwave in room. Breakfast staff exceptional. Noisy because we were by stairs, but quieted by bed time.
於 2024 年 4 月住了 1 晚
Front desk- Claire 於 2024年4月13日的回應
Thank you for your review and feedback, Richard. We hope that you will stay with us again in the future. Have a great day!

10/10 優異

Fernanda

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay was nice, the only downfall would be a small stain near the end of the comforter on one bed but other than that everything else was great!
於 2024 年 2 月住了 1 晚
Front desk- Claire 於 2024年4月13日的回應
Thank you for your review and feedback, Fernanda. We are sorry about the stain. Hopefully our laundry caught it and it has been put out of use. We hope that you stay with us again soon. Have a great day!

6/10 一般

Shiela

讚好:職員與服務
不滿:整潔度
於 2024 年 3 月住了 1 晚
Front desk- Claire 於 2024年4月13日的回應
Thank you for your review, Shiela. Have a great day!

8/10 不錯

Cubic Design and Construction

讚好:整潔度、職員與服務和住宿狀況
I like the area, near downtown, and quiet.
於 2024 年 3 月住了 2 晚
front desk- Claire 於 2024年3月14日的回應
Thank you for your review, Cubic Design and Construction. We hope that you will stay with us again in the future. Have a great day!

10/10 優異

Jacqueline

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Front desk- Claire 於 2024年3月14日的回應
Thank you for your review, Jacqueline. Come back and see us again soon. Have a great day.

8/10 不錯

Jean

家人同遊, 親子同遊
讚好:整潔度和職員與服務
No electrical plugs worked in the bathroom
於 2024 年 3 月住了 1 晚
front desk- Claire 於 2024年3月14日的回應
Thank you for the review and feedback, Jean. We have resolved the issue with the plugs in the bathroom. Thank you for letting us know. Please stay with us again in your travels. Have a great day!

6/10 一般

Jennifer

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
Front desk- Claire 於 2024年4月13日的回應
Thank you for your review, Jennifer. We hope that you have a great day!

10/10 優異

Hongmei

讚好:整潔度、職員與服務和住宿狀況
Very clean quiet room, big space, friendly front desk. Nice location for gas and access highway.
於 2024 年 2 月住了 1 晚
Front desk- Claire 於 2024年2月25日的回應
Thank you for your review, Hongmei. We appreciate your feedback and hope that you stay with us again in the future. Have a great day!

10/10 優異

Christopher

家人同遊
讚好:整潔度和職員與服務
Nice location. Friendly staff.
於 2024 年 2 月住了 3 晚
Front desk- Claire 於 2024年2月20日的回應
Thank you for your review and feedback, Christopher. Please stay with us again soon. Have a great day.

6/10 一般

Petchaluck (Oklahoma City)

讚好:職員與服務
The carpet in the room is not clean.
於 2024 年 2 月住了 1 晚
Front desk- Claire 於 2024年2月20日的回應
Thank you for your review and feedback, Petchaluck. On behalf of our entire team, we apologize for not exceeding your expectations. Thanks to your comment, we know where improvements are needed. We have assigned the room you stayed in for deep cleaning. Please stay with us again and let us show you an exemplary experience. Have a great day!

10/10 優異

Loree

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Front desk- Claire 於 2024年2月20日的回應
Thank you for your review, Loree. We hope that you stay with us again. Have a great day!

8/10 不錯

Jessica

商務旅客
讚好:整潔度、職員與服務和設施服務
I love that they have a gym that has a little more to offer than the average. Lower rates as a fancy hotel, but same great exprerience. The hotel smells AMAZING EVERYWHERE! The beds were super cozy. Negatives: the tubs are small and the water had a funny smell, but I think it was a city water issue at the time. Also, the noise level from the highway is kind of high.
於 2024 年 2 月住了 5 晚
Front desk- Claire 於 2024年2月18日的回應
Thank you for your review, Jessica. We are thrilled that you enjoyed your stay and hope that you will stay with us again the future. Have a great day!

4/10 欠佳

Lisa

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Very, very rundown, felt dirty. Booked there because of rating that was inaccurate and the indoor pool. First, the pool area was dirty and rundown and couldn’t swim in the pool because it was not he’s at all. Felt like entering a polar plunge. The furniture in the room except for the bed looked like it was from a garage sale, no f it matched. If my sy stay was undefinable I would have left. We were on the 3rd floor, ice machine was on the first floor. TERRIBLE!!!
於 2024 年 2 月住了 1 晚
Claire- front desk 於 2024年2月13日的回應
Thank you for your review and feedback, Lisa. On behalf of our entire staff we apologize for not meeting your expectations. We are in the process of updating our rooms. Unfortunately, our pool is not heated. It is one of the things that we hope to add to our upgrades in the future, though. Hopefully, you will stay with us again and give us a chance to offer you an exemplary stay. Thank you. Have a good day.

6/10 一般

Katherina

親子同遊
讚好:整潔度、職員與服務和設施服務
The location was great for our trip. The floors were dirty, there was something wet and sticky on the carpet between the beds.
於 2024 年 2 月住了 1 晚
Front desk- Claire 於 2024年2月7日的回應
Hi Katherina. We thank you for your review. We appreciate you letting us know about the floor. Feedback like yours makes us aware of issues and lets us know where to improve. We hope that you will stay with us again in the future. Have a great day!

8/10 不錯

julissa

於 2024 年 1 月住了 2 晚
Front desk- Claire 於 2024年4月13日的回應
Thank you for your review, Julissa. Have a great day!

10/10 優異

Cody

讚好:整潔度、住宿狀況和客房舒適度
Roma were clean and spacious and staff did a great job checking us in and good breakfast.
於 2024 年 1 月住了 1 晚
Front desk- Claire 於 2024年2月7日的回應
Thank you for your review and feedback, Cody. We appreciate your kind words and look forward to your next stay. Have a great day!

4/10 欠佳

Mario

家人同遊
讚好:職員與服務
不滿:整潔度
It was ok…
Indoor pool was freezing with not enough sitting furniture. 2 towels for use in the pool area we only stayed 5 mins. Our room had dead cockroaches in it, the sheets were clean and bathroom as well but the beds were hard! They did have plenty of pillows though.
於 2024 年 1 月住了 1 晚
ad 於 2024年2月1日的回應
Good Morning! Ihiope this finds you doing well. Iwanted to apologize for not exceeding yoiur expectations during your stay. We hope that you give us another chance to show you that we are capable of doing better. I hope you have a wonderful rest of your day!

4/10 欠佳

Melissa

不滿:整潔度
Bad first experience with BW
It started with when we got there they had booked us the wrong room, even though i called and checked on this a month before. There was nothing they could do because they had already rented our room. We got up to the room and was obvious it was in the middle of a remodel and was NOT ready to be rented. Curtains were missing, splotchy paint jobs, cabinets falling off their hinges, Kratom in the kitchen cabinets, a strong smell of weed in one cabinet, holes in the walls, cobwebs complete with giant spiders. The parking lot lights were in our windows with no curtains. In both rooms we had to let the water run for over 35 mins to get the brown color to go away. The beds were clean, but un comfortable. Headboards definitely werent clean and lets hope it was just lotion and not some bodily fluid... The second room they gave did have its curtains, and the correct kitchen. The pillows for the bed, some appeared to be square sofa pillows with pillowcases. If i wasnt SO sick from throwing up the night before check out from the nice case of cellulitis i picked up while there..i would have demanded a refund at check out. The staff was friendly and breakfast good. *site wont allow me to upload photos.
於 2024 年 1 月住了 3 晚

2/10 很差

Rolando

不滿:整潔度和職員與服務
於 2023 年 8 月住了 1 晚
Ash 於 2024年1月22日的回應
Good Morning Rolando! I hope this finds you doing well! We wanted to take the time to say Thank you for choosing to stay with us at Best Western Plus. We noticed that your rating was less than satisfactory. If you have any concerns or feedback you feel we may need to know, please dont hesitate to give us a call. We would love to hear from you!!

10/10 優異

Katherine (Fayetteville)

於 2024 年 1 月住了 1 晚
Claire- front desk staff 於 2024年1月21日的回應
Thank you for your review, Katherine. We are glad that you enjoyed your stay and hope to see you again in the future. Have a great day!

2/10 很差

larissa

不滿:整潔度
Awful experience!!!! I pick this place because the review it was good! But when I got in my hotel room, the bath tube, shower and sink water it was brown. So I could shower , I called them to resolve and I got any answer about it. Very disappointing and disgusting!
Kali 於 2024年1月12日的回應
Dear Larissa,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We worked on the shower and sink. It is good now. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 903-327-8883.Sincerely,ManagementBest Western Management Team Best Western Plus Texoma Hotel & Suites

10/10 優異

Angela

讚好:職員與服務、設施服務和住宿狀況
NIce hotel. Check in was easy and no problems while staying there. Some things look to be up-dated and other things need to be. Nothing special about breakfast--basic. Many dining option close by. Easier to get to if you are going north. If exiting to go south go through the McDonalds or one of the other business parking lots--other wise you will have to go way down the feeder , under the highway and back.
於 2024 年 1 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review and feedback, Angela. We know that one-way traffic on the frontage road can make it difficult. We appreciate your suggestions to make it easier for future guests. Hopefully, you will stay with us again soon. Have a great day!

10/10 優異

Morris

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
News Years overnight
We only stayed one night. The young lady at the desk was very friendly and helpful. Everything was clean and bright. Our room was very clean and comfortable. We will definitely stay here again next time in the area.
於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review and feedback, Morris. We are glad that you were pleased with your room and our staff. Clean and bright are words that will make our housekeepers very happy! We look forward to your next stay. Have an awesome day!

10/10 優異

Shaun

讚好:設施服務
於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review, Shaun. We hope that you will stay with us again soon. Have a great day!

8/10 不錯

Gloria

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel but dog fee too high.
Liked the hotel just fine but the $50 pet fee means we won’t be back. I don’t mind $25 -$30 but I guess you don’t want dogs. I can appreciate some have ruined it for all of us who have obedient, quiet dogs. Too bad.
於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review and feedback, Gloria. We love dogs here at Best Western Plus Texoma. They are some of our favorite guests. (Especially the obedient and quiet ones!) Unfortunately, that 50 fee is hotel policy. We hope that you and your furry family member have a wonderful day!

10/10 優異

Felita

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay at the Dennison Best Western Plus!
This hotel stay was very good. Most small town hotels are ok but this Best Western was above and beyond. The staff provided excellent service. The hotel was very clean and smelled very refreshing. Our room was very clean and modern. Breakfast was not like most pre-cooked breakfast provided by hotel chains, this was better. The Staff's friendliness was so warm and their eagerness to help was amazing. Will not hesitate booking this hotel again.
於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your wonderful review and feedback, Felita. It makes us so happy to read reviews like yours. Puts smiles on our faces and a little pep in our step. We hope that you will stay with us again soon. Have a fantastic day!

10/10 優異

Henry (Sandy)

於 2023 年 12 月住了 13 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review, Henry. We hope you stay with us again soon. Have a great day!

10/10 優異

Etevise Toa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review, Etevise Toa. We hope to see you again in the future. Have a fantastic day!

6/10 一般

Karen

讚好:整潔度
於 2023 年 12 月住了 2 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review, Karen. Please stay with us again soon. Have a great day!

10/10 優異

Dora

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thanks for your review, Dora. We hope you stay with us again in the future. Have a great day!

10/10 優異

Amy

於 2023 年 12 月住了 1 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review, Amy. Please stay with us again soon. Have an awesome day!

10/10 優異

Manoela

於 2023 年 12 月住了 3 晚
front desk- Claire 於 2024年2月7日的回應
Thank you for your review, Manoela. We hope that you stay with us again in the future. Have a great day.

4/10 欠佳

Hala

不滿:整潔度、職員與服務和住宿狀況
This hotel is one of the worst hotels I have stayed in. When I checked in the bed sheets were dirty and were not changed after the previous guest checked out. I called customer service 10 times no one picked up the call. decided to walk to the front desk sadly no one was at the front desk. I am not sure how this hotel got 4.5-star. I would not recommend this hotel at all.
於 2023 年 11 月住了 1 晚
ad 於 2023年11月30日的回應
We wanted t thank you for choosing to stay with us as well as apologize for not exceeding your expectations. We also wanted to thank you for your feedback. Our motto is "cleanliness and friendliness" and we would love another chance tot prove that to you.

10/10 優異

Sam

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was fantastic.
於 2023 年 11 月住了 1 晚
Claire- front desk 於 2023年12月6日的回應
Thank you for your feedback, Sam. We will make sure to let our staff know that they are doing a fantastic job. Please stay with us again soon. Safe travels and have a great day!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff is excellent and lobby/breakfast area are spotless. Our room was clean but showing lots of wear.
於 2023 年 11 月住了 1 晚
Best Western Plus front desk 於 2023年11月22日的回應
Thank you for your review and feedback. We hope that you will stay with us again soon. Have a great day!

6/10 一般

E

親子同遊
讚好:設施服務
Stay ok. Kid friendly. Room ok. Carpeted halls smell like some kind of carpet perfume. Food was good. Kids liked the food. Sink very high in the bathroom. Dark lighting in room and bathroom. Dirty carpet in room.
於 2023 年 11 月住了 3 晚
Claire- front desk 於 2023年12月6日的回應
Thank you for your feedback, E. By letting us know what you liked and didn't like during your stay, we know where we need improvements. We hope that you will stay with us again in the future. Safe travels and have a great day!

8/10 不錯

Clarence

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Best Western Plus front desk 於 2023年11月22日的回應
Clarence, Thank you for your review. Have a great day!

10/10 優異

ANDREW

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right off the interstate.
於 2023 年 8 月住了 1 晚
Best Western Plus front desk 於 2023年11月22日的回應
Andrew, thanks for the review and the feedback. We hope that you stay with us again in the future. Have a great day!

4/10 欠佳

Sharon

家人同遊
讚好:設施服務
I was very disappointed. Last time we stayed there, it was very clean. This time, the carpet was dirty, there was mold in the corner on the wall above the bathtub, the fan in the bathroom didn’t work and there was a small bug crawling on the bathroom floor. My sister and her husband were in the room next to ours and killed a big water bug (roach) crawling on the wall and their faucet in the bathroom dripped all night.
於 2023 年 11 月住了 1 晚
Asd 於 2023年11月10日的回應
Good Morning Sharon. Thank you for your review and your feedback. On behalf of the team we wanted to take the time to apologize for not meeting your expectations. We would love the opportunity to make it up to you! We hope to hear from you soon!

8/10 不錯

Gina

商務旅客
讚好:整潔度、職員與服務和客房舒適度
Visiting Denison
My stay was mediocre because it was for business. My room was not cleaned for the entire stay. I had to request new towels. My toilet ran the entire stay even after reporting it to the front desk. Overall, I was comfortable and slept well.
於 2023 年 10 月住了 4 晚
Best Western Plus front desk 於 2023年11月22日的回應
Gina, thank you for your review and your feedback. We hope that you will stay with us again in the future and give us a chance to earn a few more stars. Have a great day!

10/10 優異

Emma

讚好:整潔度、職員與服務、設施服務和住宿狀況
Best customer service!! When I got here I knew I wanted to use the hot tub, so I checked it and it was pretty cold. I asked to turn the heat up and after a few hours it was still cold. Apparently it was broken because someone else had complained about the temperature; so the guy at the front desk (sadly I didn't catch his name) put me up in a suite with a jacuzzi for the inconvenience! So sweet! Overall, the hotel was clean and smelled great, the staff were overall very friendly and accommodating. And the rooms were awesome!
ASD 於 2023年11月1日的回應
Thank you so much for your review and for recognizing our amazing staffs efforts! Amazing guests like yourself make all our efforts more rewarding! We hope you come back and see us again soon!

10/10 優異

Erick

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Ad 於 2023年10月31日的回應
Thank You Erik for your rating! I hope today finds you well. We hope to see you again soon! take care!

8/10 不錯

Pablo

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
ad 於 2023年10月31日的回應
Good Morning Pablo and Thank you for your rating. We hope to hear from you again soon!

10/10 優異

Priscilla

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
ad 於 2023年10月31日的回應
Hi Priscilla! Thank you for choosing to stay with us and thank you for such a great rating! We hope you come back and see us again soon!

8/10 不錯

Joseph

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Ash 於 2023年10月25日的回應
Hi Joseph! Thank You so much for your rating! We enjoyed having you stay with us. Hope to see you again soon!