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丹尼森 - 泰克瑟馬湖凱富套房酒店的評價

2.5 out of 5
丹尼森 - 泰克瑟馬湖凱富套房酒店
715 N Point Look Out Drive, Denison, TX

評價

7.4

不錯

10 分評分，優異；978 則評價中有 354 則" "
8 分評分，不錯；978 則評價中有 251 則" "
6 分評分，一般；978 則評價中有 124 則" "
4 分評分，欠佳；978 則評價中有 142 則" "
2 分評分，很差；978 則評價中有 107 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

6.2/10 

設施服務

7.2/10 

住宿狀況

6.4/10 

環保程度

評價

10/10 優異

Derek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good price
Good Price, next to Freeway. It is very nice. I will come back again
於 2018 年 3 月住了 3 晚

10/10 優異

Robert

讚好：整潔度和職員與服務
Front desk very hospitable guy
於 2024 年 3 月住了 2 晚

6/10 一般

Ryan

家人同遊, 多人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Bed was broken down and there were hairs on the pillows. Shower head sprayed outside the curtain. Staff was polite but hotel was lacking
於 2024 年 4 月住了 1 晚

4/10 欠佳

LISA

家人同遊, 商務旅客
不滿：整潔度和職員與服務
First night we arrived I went to take a shower and tub was dirty. Looks like someone pissed or spit in tub. Next day I found housekeeper in hallway and asked her to clean. She very politely asked me to ask at front desk. I went to front desk and made the request. Clerk acted like I was an imposition. Needless to say it never got cleaned. Two night rental and no shower. Why did I pay for a hotel??
於 2024 年 4 月住了 2 晚

6/10 一般

Tony

親子同遊
不滿：設施服務和住宿狀況
The staff were all very friendly and helpful, but the beds and couch in our room were not great. The elevator buttons were also extremely hard to push.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月11日的回應
Thank you for your review! I am sorry that our furniture was not comfortable. Our elevators have since been fixed. We appreciate your business and we were glad to host you.

10/10 優異

Amber

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk clerk was super helpful, courteous and very knowledgeable!
於 2024 年 3 月住了 1 晚
GM 於 2024年4月11日的回應
Thank you! I have shared this with my staff we appreciate your business!

6/10 一般

Teresa (Fort Worth)

家人同遊
讚好：整潔度
不滿：住宿狀況
I reserved a suite with 2 queen and pull out couch. The couch had no mattress. None if the 3 ice machines were working. The buttons on the elevator were extremely hard to push to choose floor. Beds were comfortable. No blow dryer in bathroom, just the bracket on the wall.
於 2024 年 3 月住了 1 晚
GM 於 2024年4月11日的回應
I am so sorry that your stay was disappointing! I will investigate the missing bed further. I hope you give us a chance to host you properly in the future.

4/10 欠佳

AMY

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
When checking in rooms were overbooked. Once in the room had to go back to get bed linens beds were not even made. Water came out of the shower a dirty brown and has to let it run before showering. Would not stay at this property again.
於 2024 年 3 月住了 1 晚
GM 於 2024年4月11日的回應
Thank you for your review. The water issue was due to a main break in the city during your stay, so I most definitely apologize for the inconvenience it caused. I have also spoken with my housekeeping staff to ensure things like this do not happen again with another guest. I do hope that you will give us another chance next time you are in town.

2/10 很差

Sheena

不滿：整潔度、職員與服務、設施服務和住宿狀況
Where to begin: hot tub doesn't work, pool was freezing cold. Security for the pool door broken so any child could wander in there. Elevator took forever and you have to hit the buttons hard to get it to work. The breakfast not good. They cancelled our reservations because we weren't there by 4 am because our flight was delayed even though I had already paid for thr room. Had to argue with staff because she said I would have to pay for another room, finally they gave us a room. We booked 2 queen beds, but they gave us a king with a sofa. Shower knob was broken, took significant strength to turn on it off. Ice machines don't work. Housekeeping never came to our room during a 4 day, 3 night stay. Dirty tables in the dining room. Just not what we were expecting, very disappointing.
於 2024 年 3 月住了 4 晚
GM 於 2024年4月11日的回應
I am sorry that your stay was disappointing, thank you for bringing these concerns to our attention. We have addressed the issues and I hope we will be able to host you again.

4/10 欠佳

Shalonda

於 2024 年 3 月住了 3 晚
GM 於 2024年4月11日的回應
Thank you for your review

2/10 很差

Humberto

家人同遊
不滿：整潔度、設施服務和住宿狀況
this place its terrible dirty sheets no towels emergency door kept open roof’s leaking water
於 2024 年 3 月住了 1 晚
GM 於 2024年4月11日的回應
I am sorry about your stay! I hope you will allow us to make up for it in the future.

2/10 很差

Walter

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Used to be a Holiday Inn Express and was nice. Not any more! When we checked in, noticed no ceiling light bulb in light above door or the bathroom. Asked the front desk and they said they were out of them and on backorder. They have Home Depot and Lowes 6 miles away. No wash clothes, on back order. Ice machines on every floor, only second floor one wrks. Mens and Ladies Guest bathrooms on ground floor had filthy (fecal spattered bowls) were never cleaned for the whole stay. Had to get toilet paper from front desk. Also no paper towels. Breakfast was minimal and Coffee horrible. Lucky IHOP close by. 1 0f 2 elevators functional. Trash surrounds the outside grounds. Staffing, Housekeeping etc. appears to be a skeleton crew. Some members have to work double shifts. Much more, tired of typing. Will stay at Hampton again next time.
於 2024 年 2 月住了 5 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you for your review! I would like to apologize for your experience with us. I hope that we can make it right for you and that you will give us another chance!

4/10 欠佳

Matthew

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Not at all what the pictures looked like. Very dirty
於 2024 年 2 月住了 1 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you for your review! I am sorry that you were disappointed with our cleanliness. I have spoken with our housekeeping staff and we will be using this as a training tool in the future. I hope that we can host you again.

6/10 一般

George

商務旅客
讚好：整潔度、職員與服務和設施服務
The mattresses were uncomfortable
於 2024 年 2 月住了 1 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you for your review! I apologize that our mattress was uncomfortable for you. When you stay with us next time, we will ensure you get a room with a bed to your liking!

10/10 優異

Kari

家人同遊
讚好：設施服務和住宿狀況
Friendly staff, easy check-in
於 2024 年 2 月住了 1 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you! Our front desk staff will love to hear your positive review!

10/10 優異

Travis (Amarillo)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
—
於 2024 年 2 月住了 2 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you for your review!

10/10 優異

Alejandro

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay! Will be coming back to more comfort suites
於 2024 年 2 月住了 1 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you so much for your review! We look forward to seeing you again soon!

10/10 優異

Javier

於 2024 年 2 月住了 1 晚
Kristen Piunti GM 於 2024年3月7日的回應
Thank you for your review!

10/10 優異

Gerardo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience.
It was a great experience. Staff were really helpful and attentive during our stay.
於 2024 年 1 月住了 2 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you for your review! We are so glad that you enjoyed your stay with us and that our staff was helpful. We look forward to seeing you again!

10/10 優異

xiaojun

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you for your review!

2/10 很差

Rebecca

家人同遊
讚好：職員與服務
不滿：住宿狀況
The reservation was made EXCPECTING a HOT TUB. NOT available. We would have went somewhere else if we knew. On the ceiling above the bed closet to the widow. There is A LOT of pieces of TAPE. Looks like someone stuck something up there. The BATH tub looked like it has a SMALL dripping leak. I didn't hear it even while in the restroom. Just saw the water dripping.
於 2024 年 1 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
I am so sorry that we let you down because our hot tub was unavailable! I would also like to apologize for the tape on the ceiling and the drip. These problems have been reported and fixed. I hope that we will be able to properly host you in the future.

8/10 不錯

Floyd

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious room
Hotel was clean - room good sized - comfortable bedding and pillows - no luggage rack or hair dryer in our room - breakfast was not the best - I’ve had better - I would return
於 2024 年 1 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you for your review! I am so glad you enjoyed your stay with us. I am sorry that breakfast was not up to your standards, and we have made some changes to it. Hopefully, you will enjoy it next time you stay with us!

4/10 欠佳

Ron

伴侶同遊
Hotel is old and in need of a lot of renovations. Shower head had mold on it. Tv did not work. Only one towel in the bathroom. Bathroom floor had sinkholes in it. No ports to charge your devices. Beds were very uncomfortable. No do not disturb placards for the door. Refrigerator was frosted over inside.
於 2023 年 12 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
I would like to apologize for the issues you had during your stay! I have used your review as a learning tool for my staff and we have implemented some important changes to our cleaning procedures. You are a valued guest and it is my hope that you will return in the future to see our upgrades and allow us to host you properly.

10/10 優異

Joe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you for taking the time to give us a review!

10/10 優異

Breya

於 2023 年 12 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you for your review!

10/10 優異

Chris

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
於 2023 年 12 月住了 2 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you! we hope you stay with us again soon!

4/10 欠佳

Thomas

不滿：客房舒適度
Not Satisfied
No heat or air
於 2023 年 12 月住了 1 晚
Kristen Piunti GM 於 2024年2月7日的回應
Thank you for your review! We no longer use the thermostats on the wall. We do, however, have individual air conditioners and heaters located under the windows for your comfort. I apologize for the confusion and hope to have you back!

10/10 優異

April

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 stars No joke... Staff are a delight 😊
The staff was so wonderful. My husband and i agree this is where we will be staying when we are town to see our kids
於 2023 年 9 月住了 1 晚

10/10 優異

Patricia

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
I LOVED the bedding and the bed!
於 2023 年 11 月住了 3 晚

6/10 一般

Branda

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Door lock was dead in the suite i originally booked, then was moved to a small room with just 1 bed. Then that door lock died our last day. Locks need new batteries or something. Another patron had the same problem during our stay. 3 rooms on a holiday are too many to make unusable. However, staff was great, premises and room clean and safe.
於 2023 年 11 月住了 2 晚

10/10 優異

Rosalinda

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean, bed and pillows really comfy! The staff was really nice and continental breakfast was good. I will continue to stay here for my business needs.
於 2023 年 11 月住了 1 晚

2/10 很差

Casey

商務旅客
I had a four night stay with my tv in the room not working the whole time. I reported it to the manager and she didnt seem to care. The first three nights i had to have my card key replaced each night. Had to go down to ask for more towels. Breakfast was eggs, cereal, waffles,
於 2023 年 11 月住了 4 晚

6/10 一般

Ronnie

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
I was charged twice for my stay the room smelled like an animal and went for breakfast in the morning and for the price i paid for the room to come down to see just a few eggs and 2 sausages was quite ridiculous

4/10 欠佳

Casey

不滿：整潔度和住宿狀況
Strong cleaning product smell when entering lobby, television didn’t work, no towels in bathroom, had trouble getting hot water in shower, extremely loud appliances in room when laid down for bed. We did not stay-packed up and drove home
於 2023 年 11 月住了 1 晚

2/10 很差

Robert

於 2023 年 10 月住了 1 晚

4/10 欠佳

Robert

伴侶同遊
讚好：職員與服務
不滿：整潔度和設施服務
The tv in our original room didn't work; we moved to another room. The refrigerator in this room didn't work. There was a roach in the bathroom, there was a hole in the occasional chair. The frame on the picture was broken. The best thing about the property was the staff at check in.
於 2023 年 10 月住了 1 晚

10/10 優異

Javier

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Crystal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Very clean and up to date room. Quiet and the bed was comfortable
於 2023 年 10 月住了 1 晚

10/10 優異

Khai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

Kathleen (Buda)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
hot tub not working and swimming pool
於 2023 年 10 月住了 1 晚

10/10 優異

Sondra

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

Marcella

不滿：住宿狀況和客房舒適度
Front desk never answers the phone, bed was hard.
於 2023 年 10 月住了 1 晚

2/10 很差

Jeffrey

於 2023 年 10 月住了 1 晚

10/10 優異

Nora

於 2023 年 10 月住了 1 晚

10/10 優異

Jesus

於 2023 年 10 月住了 1 晚

8/10 不錯

Ronnie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Front Staff!!
The hotel staff was very friendly. Anita was at the front desk and she greeted us with such a warm smile and friendly attitude. The room was nice, comfortable, and clean. We noticed a few stains in bathroom but that is normal based on the age of the hotel. Overall, a very pleasant stay.
於 2023 年 10 月住了 1 晚

2/10 很差

Sara

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
No staying here until rennovated
This hotel is extremely run down. The tub leaked the entire time we were there as well as the toilet ran. We told the front desk who said many of the rooms are like that and they were waiting on a part to come in. Walls were dirty. Would not stay here again. No offer of a discount or anything to make it right.
於 2023 年 10 月住了 2 晚

8/10 不錯

Fabian

讚好：職員與服務
不滿：整潔度
於 2023 年 10 月住了 1 晚

8/10 不錯

Kevin

讚好：整潔度
Good property. Appears to be short handed.
於 2023 年 10 月住了 1 晚

8/10 不錯

Timothy

於 2023 年 9 月住了 1 晚