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里諾沃酒店的評價

3.5 out of 5
里諾沃酒店
11167 Hickman Road, Urbandale, IA

評價

9.4

完美

10 分評分，優異；1001 則評價中有 750 則" "
8 分評分，不錯；1001 則評價中有 163 則" "
6 分評分，一般；1001 則評價中有 45 則" "
4 分評分，欠佳；1001 則評價中有 28 則" "
2 分評分，很差；1001 則評價中有 15 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Yudi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
於 2017 年 6 月住了 1 晚

10/10 優異

Breck

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Luke K. 於 2024年5月21日的回應
Thank you, Breck, for the wonderful review! We look forward to your next stay with us!

10/10 優異

Jennifer (LeClaire)

讚好：整潔度、職員與服務和住宿狀況
Such a cool property! Food was great, staff friendly. Definitely stay here again!
於 2024 年 5 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年5月19日的回應
Dear Jennifer, we are happy to hear that you enjoyed your stay with us. We look forward to seeing you again!

10/10 優異

Hernan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年5月19日的回應
Dear Hernan, we are happy to hear that you enjoyed your stay with us. We Look forward to seeing you again.

10/10 優異

Staci

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean property, excellent service.
於 2024 年 5 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年5月17日的回應
Dear Staci, we are happy to hear you enjoyed your stay with us. We look forward to seeing you again.

10/10 優異

Deb

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, the room was really nice. Bathroom was really nice and big. Would've liked to not have so many extremely bright lights everywhere in the bathroom (esp over the toilet), as getting up in the middle of the night to use the bathroom, was too much light. It was also great having a king-sized bed, but the huge TV at the foot of the bed needed to be smaller and up higher. Would also be nice if the TV could've been rotatable at least--so it could be more comfortably watched from the sofa. Otherwise, myself and my friend who stayed in the room across the hall both really enjoyed our experience. We didn't opt to take advantage of the free breakfast, however--probably should have though. :-)
於 2024 年 4 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年5月3日的回應
Dear Deb, We are happy to hear you enjoyed your stay! I will pass your information and comments onto our maintaince team. Thank you! -Sabrina

10/10 優異

Michael (Ramsey)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff did a great job. We had issues with our room and they handled it quickly.
於 2024 年 4 月住了 2 晚
Sabrina Lehman (front desk supervisor) 於 2024年5月2日的回應
Dear Michael, we are happy to hear you enjoyed your stay and our staff! Look forward to seeing you again in the future!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Staff very accommodating
於 2024 年 4 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月27日的回應
Dear John, we are happy to hear you enjoyed your stay!

4/10 欠佳

Callie (Le Grand)

家人同遊
不滿：整潔度和職員與服務
We had a hard time getting if any pillows another room we were with had an aunt problem. Won't stay again
於 2024 年 4 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月21日的回應
Dear Callie, I apologize your stay was not up to standards. I will speak with housekeeping on upping the amount of pillows we own. We also have had pest control out to spray for ants, as the months get warmer we work very hard to keep them away. We hope to see you on future trips so that we may show you a good stay. Cheers! -Sabrina

6/10 一般

Denise

讚好：職員與服務
不滿：整潔度
The hotel room we stayed in had a lot of little ants! They did offer to move us to a different room, but I was too tired to do that. The person working did come down and clean up all the dead ants underneath the vanity in the bathroom, so that helped some, but for the price of this hotel, I was a little disappointed.
於 2024 年 4 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月21日的回應
Dear Denise, I apologize it looks like we missed the mark with your stay. We did talk with maintaince and pest control did come out and do their sprays for ants, as its now starting to warm up outside. We hope to have another chance to show you a good stay. Thank you for your input, as it helps us grow.

10/10 優異

Katelyn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel has modern decor and is kept up well. The room I stayed in was clean and was comfortable. The front desk staff was also friendly and professional. I only stayed for 1 night but would definitely stay again.
於 2024 年 4 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月17日的回應
Dear Katelyn, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips the Urbandale area. Cheers! -Sabrina

10/10 優異

Mary

於 2024 年 4 月住了 4 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年5月6日的回應
Dear Mary, we are happy to hear you enjoyed your stay! We look forward to seeing you in the future. Cheers! -Sabrina

10/10 優異

Wendy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月21日的回應
Dear Wendy, we are happy to hear you enjoyed your stay with us at Hotel Renovo! We look forward to seeing you on your future trips to the urbandale area. Cheers! -Sabrina

8/10 不錯

Cindy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The stay was fine, but for what was billed as a more upscale stay, I found it to be pretty average. The bed linens were nice. The bathroom was spacious and looked new, but there were odd things like the toilet plumbing giving a big thunk when the tank stopped filling and the heat/AC fan rattling so much it was unusable if you wanted to sleep. The Beekman 1802 toiletries were just ok, in my opinion. In the future, I would book a comparably priced hotel a little farther out that included complimentary breakfast. Overall— clean, fine, easy to get to.
於 2024 年 4 月住了 2 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月8日的回應
Dear Cindy, we are glad to hear you enjoyed your stay. Our breakfast is also complimentary for all guests as well. I will also pass along your comments to our maintenance and housekeeping staff to look into the issues you've brought to our attention. We hope to see you on your future trips to the urbandale area. Cheers! -sabrina

10/10 優異

Martha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sabrina Lehman (front desk supervisor) 於 2024年4月3日的回應
Dear Martha, we are happy to hear you enjoyed your stay with us at Hotel Renovo! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 優異

Stacey

讚好：住宿狀況
Very nice
於 2024 年 3 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年3月25日的回應
Dear Stacey, we are happy to hear you enjoyed your stay at Hotel Renovo. We look forward to seeing you on your future trips to the urbandale area. Cheers! -Sabrina

8/10 不錯

Matthew

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2024 年 3 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年3月24日的回應
Dear Matthew, we are happy to hear you enjoyed your stay. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Martha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年3月24日的回應
Dear Martha, we are happy to hear you enjoyed your stay. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 不錯

Gal

於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年4月3日的回應
Dear Gal, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

6/10 一般

Adam (Brooklyn Center)

商務旅客
不滿：整潔度
Just ok, not luxurious or executive as the listing states. The rooms lack updates and in need of removing the carpet in the rooms!
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年3月4日的回應
Dear Adam, It sadly looks like your stay was not up to our Hotel Renovo Standards! I will pass your notes along to our maintenance team to look into this. Thank you for your insight, it helps us improve! We hope to see you in the future. Cheers! -Sabrina

10/10 優異

Amanda

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean, super nice people working there. The pool and hot tub are AMAZING!!!
於 2024 年 3 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年3月3日的回應
Dear Amanda, We are so happy to hear you enjoyed your stay! I will pass your praise to our staff. We look forward to seeing you again on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Aimee

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quick check in
於 2024 年 3 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年3月3日的回應
Dear Aimee, We are happy to hear you enjoyed your stay and that the check in process was simple and quick for you! We strive to give our guests the best experience we can! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 不錯

Jana

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great hotel. Only complaints are that they don’t have decaf coffee in the self service coffee area (we were told we could make it in our room, however, we had just checked out) and the water is so soft in the shower that it is impossible to rinse soap and shampoo. Otherwise, it is clean, comfortable, feel safe both in hotel and parking area. Close to shopping and restaurants—drivable, not walkable, other than the Machne Shed.
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月25日的回應
We are happy to hear you enjoyed your stay! Thanks for the review.

10/10 優異

Lindsey (Papillion)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice stay with a great pool. Ask for a room away from the pool if you want quiet.
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月18日的回應
Dear Lindsey, we are happy to hear you enjoyed your stay! We apologize it can get loud with the pool area when we are busy. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

6/10 一般

Morgan

家人同遊
讚好：職員與服務和客房舒適度
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月18日的回應
Dear Morgan, we are happy to hear you enjoyed your stay. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Patricia

伴侶同遊
讚好：整潔度和設施服務
Everything was very nice and very good. Service
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月18日的回應
Dear Patricia, we are happy to hear you enjoyed your stay with us at Hotel Renovo. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Royce

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The stuff in the rooms was fancy
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月18日的回應
Dear Royce, we are happy to hear you enjoyed your stay as well as the amenities in the room. We look forward to seeing you again on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Kelli

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, modern hotel!
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月17日的回應
Dear Kelli, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 優異

Ashley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月18日的回應
Dear Ashley, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. cheers! -Sabrina

10/10 優異

Kelli

商務旅客
Really nice hotel. Lovely breakfast. Super clean and modern. I was very pleasantly surprised!!
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月16日的回應
Dear Kelli, we are happy to hear you enjoyed your stay! I will be sure to let the kitchen staff know you had a great experience with breakfast. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Amber

於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月7日的回應
Dear Amber, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Karl (Leavenworth)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月6日的回應
Dear Karl, we are very happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

8/10 不錯

Jonathan (Highlands Ranch)

讚好：整潔度
於 2024 年 2 月住了 2 晚
Sabrina Lehman (front desk supervisor) 於 2024年2月4日的回應
Dear Jonathan, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 優異

Katherine

於 2024 年 2 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年2月16日的回應
Dear Katherine, we are very happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

4/10 欠佳

真實旅客

Misrepresented?
This hotel is very similar to a Holiday Inn. Kind of dangerous walkway/stair case going in, no maintenance to keep it clean in the winter. Inside was very loud, lots of kids running through the halls. The pool area was basically unusable with how loud and busy it was. I slept with headphones to avoid the shouting/slamming of doors, as the walls were very thin. The room itself looked like a strange studio apartment minus the kitchen. The bathroom was...odd? The doors are like closet door and the toilet sits in a weird indent in the wall. The room was clean, sort of, but because of all the weird angles in the bathroom there was a bit of grime and hair in the corners. They don't provide new toilet paper/soaps, most of it is bulk product that's left open, which were not filled or clean. I asked for more blankets before booking, and was only given a weirdly textured blanket that was dusty and left on the top shelf of the closet. Also, the room card has instructions to 'report suspicious guests' which did not make me feel all that safe? It's not listed clearly, but there is a 'sister' hotel across the lot, and that one is apparently a lot 'quieter' according to a regular, and this one (Hotel Reveno) is really only used for the pool. A wonder why it isn't advertised that way on this site. Checkout was okay, the staff are friendly and patient. Overall not terrible but don't go out of your way to stay here. It's not anything special.
於 2024 年 1 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年1月23日的回應
Dear guest, Thank you for bringing these issues to our attention, as it helps us to become a better hotel and allows us to get insight to what our guests are thinking. We do apologize that your stay was not up to our typical standards. We will be speaking with housekeeping to discuss housekeeping not being up to our standards. We would like to discuss these issue more in depth. If you could please reach out to discuss this further we would greatly appreciate it. -Thank you! -Sabrina

8/10 不錯

Wes

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年1月22日的回應
Dear Wes, we are happy to hear you enjoyed your stay at Hotel Renovo! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Jamison

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2024年1月1日的回應
Dear Jamison, we are happy to hear you enjoyed your stay with us during the holiday season! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Shelley A

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
I absolutely LOVE this hotel! The rooms are very clean and comfortable, the ambiance is great, and the staff are always exceptional.
於 2023 年 12 月住了 3 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月26日的回應
Dear Shelley, we are so happy to hear you enjoyed your stay at Hotel Renovo and that you picked us to enjoy during the Holidays! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Diana (Nicholasville)

於 2023 年 12 月住了 2 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月20日的回應
Dear Diana, we are glad to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 優異

Megan

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月8日的回應
Dear Megan, We are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Carol

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月8日的回應
Dear Carol, We are so happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月8日的回應
Dear Richard, we are so happy to hear you enjoyed your stay at Hotel Renovo! We look forward to seeing you on your future trips to the urbandale area. Cheers! -Sabrina

10/10 優異

heather

讚好：整潔度、職員與服務、設施服務和住宿狀況
First impression was great. Staff was very friendly. The hotel looked and smelled so fresh and clean. Would definitely stay here again.
於 2023 年 11 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月4日的回應
Dear Heather, we at Hotel Renovo are happy to hear you enjoyed your stay as well as our staff! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 不錯

Denae

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 5 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月20日的回應
Dead Denae, we are very happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 優異

Brenda

不滿：職員與服務
於 2023 年 11 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年12月20日的回應
Dear Brenda, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

2/10 很差

Rocky

不滿：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Kristin Freeseman - Front Desk Exec 於 2023年11月14日的回應
Good Morning Mr. Rocky!We apologize that your recent stay as not been up to our standard nor yours. We would like to make this right with you. If you could please reach to the hotel directly we would like to start on that process.

10/10 優異

Keith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年11月13日的回應
Dear Keith, we are happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 不錯

Logan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年11月12日的回應
Dear Logan, We are happy to hear you enjoyed your stay at Hotel Renovo. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

DOUG

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great place
於 2023 年 11 月住了 1 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年11月11日的回應
Dear Doug, We are very happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 優異

Dawn (Eau Claire)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Sabrina Lehman (Front Desk Supervisor) 於 2023年11月7日的回應
Dear Dawn, We are happy to hear you enjoyed your stay with us. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina