I actually liked the location and thotel car pick up services. The driver was nice and patient even my flight arrival in the early morning. Staffs were warm, helpful and quick check-in proces, made me more comfortable and welcomed.
Refused to bill in USD as per the booking, used an inflated rate to convert to local currency costing me 140 pounds more against the original booking.
Clearly ripping people off intentionally.
For context. They used 125 to the usd verses the interbank and change rate of 109 on the day.
Rip off merchants