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多佛-樸茨茅夫凱富套房酒店的評價

2.5 out of 5
多佛-樸茨茅夫凱富套房酒店
10 Hotel Dr, (route 9 & 108), Dover, NH

評價

8.6

優異

10 分評分，優異；723 則評價中有 368 則" "
8 分評分，不錯；723 則評價中有 239 則" "
6 分評分，一般；723 則評價中有 64 則" "
4 分評分，欠佳；723 則評價中有 32 則" "
2 分評分，很差；723 則評價中有 20 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Alicia

家人同遊
不滿：整潔度和住宿狀況
The beds are hard. The tv had very limited channel selections. The duvet blankets had black stuff on them. The pool is not clean, you can see the grime above the water line all around the pool. A child vomited around the pool area and no one cleaned it, even when told to the front desk clerk and it was left over night for someone else to clean in the morning. It was not a good stay this time around.
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月30日的回應
Thank you for taking the time to leave a review and make me aware of the problems that you faced while here. I have spoke to staff and made them aware of the correct procedures to be taken when this happens.

6/10 一般

Gemma

讚好：職員與服務、設施服務和住宿狀況
Slight issue with cleanliness but all else ok. Beds are slightly stiff
於 2024 年 4 月住了 1 晚
Sarah 於 2024年4月9日的回應
Thank you for taking the time to leave a review of your recent stay.

10/10 優異

Francine

讚好：整潔度、職員與服務和住宿狀況
Always coming back !
於 2024 年 3 月住了 3 晚
Sarah 於 2024年3月15日的回應
Thank you so much for taking the time to leave a review of your recent stay. We look forward to seeing you in the future!

10/10 優異

jeanne

家人同遊
讚好：整潔度和設施服務
Very clean and friendly staff
於 2024 年 2 月住了 2 晚
Sarah 於 2024年3月4日的回應
Thank you for taking the time to leave a review of your recent stay. Thank you so much for making note of our friendly staff. We look forward to seeing you in the future!

8/10 不錯

Susan

讚好：整潔度、職員與服務和住宿狀況
Nice staff. No hot tub.
於 2024 年 2 月住了 2 晚
Sarah 於 2024年3月4日的回應
Thank you for taking the time to leave a review of your recent stay and commenting about our staff. We look forward to seeing you in the future.

10/10 優異

david

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very quiet and cozy stay.
於 2024 年 2 月住了 1 晚
Sarah 於 2024年2月26日的回應
Thank you for taking the time to leave a review of your recent stay. I am glad to hear your had an enjoyable time while staying with us and we look forward to seeing you again in the future.

10/10 優異

Maryellen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Always accommodating. Hotel is clean, but concentration to detail could happen. Soap dish wasn’t clean, toilet could be cleaner. Other than that, it’s great. Quick check in!
於 2024 年 2 月住了 1 晚
Sarah 於 2024年2月19日的回應
Thank you for taking the time to leave a review of your recent stay. I will be sure to speak with housekeeping about those missed cleaning issues. We look forward to seeing you in the future.

2/10 很差

brendan

不滿：整潔度和住宿狀況
Stained bed sheets
We got into our room and one of the beds had what appeared to be two large blood stain on the sheets, it was disgusting. Not sure how a person from housekeeping would think this was acceptable. The person at the front desk immediately switched our room.
於 2024 年 1 月住了 2 晚
Sarah 於 2024年1月22日的回應
I am so sorry to hear this happened to you on your recent stay. I am glad our front desk agent was able to make a room move for you right away. I will be meeting with housekeeping this morning to address this situation.

6/10 一般

kristina

於 2024 年 1 月住了 1 晚
Sarah 於 2024年1月17日的回應
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

10/10 優異

Kwaku

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleanliness
於 2024 年 1 月住了 3 晚
Pam P 於 2024年1月16日的回應
We are happy that you had a great stay. Thank you.

8/10 不錯

Lonnie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Pam P 於 2024年1月16日的回應
Thank you for taking the time to leave your feedback

10/10 優異

Pat

讚好：整潔度
於 2023 年 12 月住了 2 晚
Sarah 於 2024年1月2日的回應
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed your stay and we look forward to seeing you in the future.

6/10 一般

Toni

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Nasty cigarette smell
Stench of stale cigarette smell in the room. Had to purchase cleaning supplies to make it bearable. The smell got to all our clothing and all items needing to be washed on returning home. The entire hotel had a "smell" that was noticeable as soon as you walk into the lobby.
於 2023 年 12 月住了 5 晚
Sarah 於 2024年1月2日的回應
Thank you for taking the time to leave a review and making me aware of the smells you encountered while you were here. I did try to reach out to you while you were in house but I did not hear back. We will be working hard to resolve this issue for future guests.

8/10 不錯

Joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good experience
於 2023 年 12 月住了 1 晚
Sarah 於 2023年12月29日的回應
Thank you so much for taking the time to leave a review of your recent stay. We are glad you enjoyed yourself and we look forward to seeing you in the future.

8/10 不錯

Donal

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The right price for a room in a convenient location.
於 2023 年 12 月住了 2 晚
Sarah 於 2023年12月26日的回應
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you again in the future.

8/10 不錯

Phillip

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quite rooms
於 2023 年 12 月住了 2 晚
Sarah 於 2024年1月2日的回應
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed your visit and we look forward to seeing you again in the future.

8/10 不錯

Joanne

於 2023 年 12 月住了 2 晚
Sarah 於 2023年12月19日的回應
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

10/10 優異

stephen

讚好：整潔度、職員與服務和住宿狀況
Clean and convenient
於 2023 年 12 月住了 1 晚
Sarah 於 2023年12月19日的回應
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

10/10 優異

William H

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Sarah 於 2023年12月5日的回應
Thank you so much for taking the time to leave a review of your stay with us. We are glad you enjoyed your time here and we look forward to seeing you in the future.

4/10 欠佳

Jaime

親子同遊
讚好：設施服務
不滿：整潔度
The area was great restaurants stores etc was close the hotel looked clean and ok inside until I needed to do my laundry the laundry room wasbt to clean then my room looked ok till around 11:30pm when I caught a roach in a cup and brought it down to the office
於 2023 年 11 月住了 1 晚
Sarah 於 2023年11月30日的回應
Thank you for taking the time to leave a review. I apologize that the situation was not taken care of that night or the next morning at check out.

8/10 不錯

Steve

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was nice and clean. Acess to the property was good. Staff was pleasant. The bed was not that comfortable. Made my back hurt. Matress could be firmer. Have had better beds at other hotels. Would however recommend the property to others.
於 2023 年 11 月住了 4 晚
Sarah 於 2023年11月28日的回應
Thank you for taking the time to leave a review of your recent stay with us. I apologize for the quality of mattress, we are working hard to renovate many parts of our hotel. We look forward to seeing you again in the future.

10/10 優異

steve

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very nice location and very clean and great breakfast
於 2023 年 11 月住了 1 晚
Sarah 於 2023年11月28日的回應
Thank you so much for taking the time to leave a review of your recent stay. We are glad you enjoyed your stay and look forward to seeing you in the future.

10/10 優異

Amy

於 2023 年 11 月住了 1 晚
Sarah 於 2023年12月19日的回應
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

8/10 不錯

Chris

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Sarah 於 2023年11月22日的回應
Thank you for taking the time to leave a review of your recent stay. We hope to see you again in the future.

10/10 優異

Kristi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
can walk to restaurants.
於 2023 年 10 月住了 1 晚
Sarah 於 2023年11月15日的回應
Thank you for taking the time to leave a review of your recent stay with us. We look forward to hosting you again in the future.

10/10 優異

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Sarah 於 2023年11月13日的回應
Thank you for taking the time to leave a review of your recent stay with us. We are glad you enjoyed your stay and we look forward to seeing you in the future.

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
Good location for access to main roads
於 2023 年 11 月住了 1 晚
Sarah 於 2023年11月13日的回應
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

8/10 不錯

Carol

讚好：整潔度、職員與服務和住宿狀況
Clean and comfortable. Great breakfast! Directions to hotel were a little confusing. The elevator door alarm was annoying, but generally, we would recommend!
於 2023 年 10 月住了 6 晚
Sarah 於 2023年11月9日的回應
Thank you for taking the time to leave a review of your recent stay with us. We are glad you enjoyed your time here.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度和住宿狀況
Disappointed
This room was for my father, who was in from out of town. He was very disappointed with the stay, and that had a lot to deal with the overall cleanliness of the facility. He was also upset that a maid never came to clean his room as well. Not the best place for an elderly individual traveling alone.
於 2023 年 10 月住了 5 晚
Sarah 於 2023年10月24日的回應
I am sorry your father experienced this while staying with us. It is explained at check in that we do not do daily housekeeping and all the guest needs to do is request housekeeping before 10am the day they would like the service. I again am sorry for failing to meet expectations on your fathers recent stay.

10/10 優異

Helena Kavanagh

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Sarah 於 2023年10月15日的回應
Thank you so much for taking the time to leave a review of your recent stay. I am glad you enjoyed your time with us.

2/10 很差

James

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Room on fists floor had windows with broken locks & window would not stay closed . When Reported to rob the guy at front desk he suddenly got very nasty & wanted to give me a scotch tape to hold windows closed . Which didn’t work.. I stayed here last year & staff was way Freindlier aswell.
於 2023 年 10 月住了 2 晚
Sarah 於 2023年10月9日的回應
Thank you for taking the time to let me know about the problems you faced on your stay. I don't have an employee named Rob but I will look into this further and address the situation with the correct employee. Thank you and have a great day.

10/10 優異

jesse

於 2023 年 9 月住了 2 晚
Sarah 於 2023年10月31日的回應
Thank you so much for taking the time to leave a review. We are glad to hear you had a great stay.

10/10 優異

Chad

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Sarah 於 2023年10月2日的回應
Thank you so much for taking the time to leave a review of your stay. We look forward to seeing you in the future.

8/10 不錯

Christine

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Sarah 於 2023年10月2日的回應
Thank you for taking the time to leave a review of your stay.

8/10 不錯

Brian

家人同遊
讚好：職員與服務和住宿狀況
Staff was great
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月28日的回應
Thank you so much for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

6/10 一般

Brian

家人同遊
improve the breakfast offering.
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月25日的回應
Thank you for taking the time to leave a review of your recent stay.

8/10 不錯

Michael

讚好：整潔度、職員與服務和住宿狀況
I liked the location for golfing. As a smoker, i went out the back and the smoking area and conditions could be better. Maybe a covered table.
於 2023 年 9 月住了 3 晚
Sarah 於 2023年9月18日的回應
Thank you for taking the time to leave a review of your stay with us. I am working on figuring out some sort of cover for that area, especially for those days when it is raining.

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月15日的回應
Thank you so much for taking the time to leave a great review of your recent stay. We look forward to seeing you again soon.

10/10 優異

Shannon

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient and a perfect stop for our family, rooms were clean and spacious and staff was helpful and always available. Breakfast was good. Would stay again.
於 2023 年 9 月住了 3 晚
Front office manager 於 2023年9月11日的回應
Thank you for such a positive review. So very happy to hear you enjoyed our breakfast. We do hope to have you stay with us again.

10/10 優異

chuck

於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月25日的回應
Thank you for taking the time to leave a review of your recent stay.

8/10 不錯

Gena

讚好：整潔度
Didnt like the collection of workers sitting out by the cars drinking alcohol.
於 2023 年 8 月住了 1 晚
Sarah 於 2023年8月31日的回應
Thank you for taking the time to leave a review of your recent stay.

10/10 優異

Beth A

家人同遊
Good stay, we were in the hotel very little
於 2023 年 8 月住了 2 晚
Dee 於 2023年8月26日的回應
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed your stay and look forward to seeing you in the future.

10/10 優異

Erika

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2023 年 8 月住了 1 晚
Sarah 於 2023年8月23日的回應
Thank you, Erika! I am glad you enjoyed your stay! We look forward to seeing you in the future.

6/10 一般

Beth

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 8 月住了 3 晚
Sarah 於 2023年8月22日的回應
Thank you for taking the time to leave a review of your recent stay.

8/10 不錯

Jessie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Sarah 於 2023年8月22日的回應
Thank you for taking the time to leave a review of your recent stay with us.

8/10 不錯

Annette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Dee 於 2023年8月20日的回應
Thank you for taking the time to share your feedback about your recent stay. We truly appreciate your input as it helps us to continuously improve our services and enhance the experiences of our guests.We're glad to see that your overall experience was positive, even though there might have been a few aspects that didn't meet your full satisfaction. If you have any specific comments or suggestions on how we can elevate your experience to a 10/10 level in the future, we'd be more than happy to hear them.Once again, thank you for choosing. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

10/10 優異

CAROL B

讚好：整潔度、職員與服務和住宿狀況
Convient to locations we needed to
於 2023 年 8 月住了 2 晚
Sarah 於 2023年8月21日的回應
Thank you for taking the time to leave a review of your recent stay. We hope to see you again in the future.

6/10 一般

Jill

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The hotel is in the process of being renovated. The hotel rooms were renovated nicely however, the lobby is in major disrepair, and elevator wasn't working properly. Great location to Burlington International Airport but I was a little nervous about the neighborhood being safe.
於 2023 年 8 月住了 1 晚
Sarah 於 2023年8月18日的回應
Thank you for taking the time to leave a review of your recent stay. I think you might have written a review for another hotel, as we are not currently under renovation and are about 3 hours and 15 minutes from Burlington International Airport.

2/10 很差

Melanie

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room was dirty, bed had hair and body fluid on it. Manager was not on site and they did not have another room available. Had to wait for the next day to get a refund but in the meantime I had to go to another hotel and pay for another room somewhere else.
於 2023 年 8 月住了 1 晚
Sarah 於 2023年8月31日的回應
Thank you for leaving a review.

10/10 優異

Sylvia A

於 2023 年 8 月住了 1 晚
Sarah 於 2023年9月2日的回應
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed our hotel.