外觀

多佛市中心紅屋頂套房酒店的評價

2.5 out of 5
多佛市中心紅屋頂套房酒店
652 N Dupont Hwy, I-95 To Exit #4-a, Dover, DE

評價

7.4

不錯

10 分評分,優異;1002 則評價中有 314 則" "
8 分評分,不錯;1002 則評價中有 306 則" "
6 分評分,一般;1002 則評價中有 200 則" "
4 分評分,欠佳;1002 則評價中有 105 則" "
2 分評分,很差;1002 則評價中有 77 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

chien te

讚好:整潔度、職員與服務和住宿狀況
Beside Greyhound station

8/10 不錯

Rosa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We've decided to extend stay for two additional nights.
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月23日的回應
Dear Rosa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. I am happy to hear that you extended your stay for an additional two nights. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 一般

Cavell

讚好:整潔度
不滿:住宿狀況
Bathrooms weren’t all that
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月11日的回應
Dear Cavell, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DOVER DOWNTOWN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bathrooms. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your concern is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 優異

Stella

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very courteous, attentive, and helpful. I had a pleasant stay.
於 2024 年 4 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年5月3日的回應
Dear Stella, Everyone here at the Red Roof Inn & Suites Dover Downtown was proud to see your 5/5 score. Your kind words regarding our courteous, helpful and attentive staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 優異

Jean

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed at this facility last year and this year to attend the Dover NASCAR race. We have already rebooked for next year as we find the hotel clean , friendly staff and very convenient with restaurants and stores walkable or short drive.
於 2024 年 4 月住了 3 晚
Olivia RediResponse Specialist 於 2024年5月1日的回應
Hello Jean, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Dover Downtown. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our convenient location, our friendly staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

lisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay staff friendly room clean we expecially liked the sweet with the private room to relax and watch tv very nice over all
於 2024 年 4 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年4月22日的回應
Dear Lisa,The staff and I are thrilled to read you enjoyed your stay here at the RED ROOF INN & SUITES DOVER DOWNTOWN. You mentioned that our staff was friendly, your room was clean especially the private suite. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays all the comfort of home, so it was good to read of your highlights. Please know you are a valued guest and we appreciated your business.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 優異

Lydia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Xao RediResponse Specialist 於 2024年4月20日的回應
Thank you for sharing your 5/5 rating with us, Lydia. Our staff at the Red Roof Inn & Suites Dover Downtown was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 不錯

Gareth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice room, but the smallest bathtub I've encountered in a while. The town is dead.
於 2024 年 4 月住了 3 晚
Oshane RediResponse Specialist 於 2024年4月15日的回應
Dear Gareth, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN regarding the nice room. You indicated that the size of the bathtub was not up to your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 優異

Susan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No extra fee for dog. Clean. Comfortable. Quiet. Friendly staff.
於 2024 年 4 月住了 1 晚
Oniel Rediresponse Specialist 於 2024年4月8日的回應
Hi Susan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff and our hotel's serenity. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 一般

Tori

家人同遊
讚好:職員與服務和住宿狀況
For the price, this was a great deal. The staff was very friendly and the property and building looked well maintained. The beds were clean as was the bathroom. The beds themselves were not the best as the both were very squeaky and the pillows were like laying on nothing. Also, the rooms were not awful but definitely not the cleanest. After showering and walking around for about 15 mins my feet were dirty from the floor. Also, the furniture and lighting fixtures seemed very “used” and could use some updating. Overall, it was a nice stay for the price we paid and we only slept and showered (about 8-9 hours) in the room total. The continental breakfast was not bad (decent variety and tastes good).
於 2024 年 4 月住了 1 晚
Oniel Rediresponse Specialist 於 2024年4月8日的回應
Hi Tori,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff and prices. However, you feedback with be taken into consideration to improve our cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 優異

HARRY

伴侶同遊
讚好:住宿狀況
Ok
於 2024 年 4 月住了 1 晚
Oniel Rediresponse Specialist 於 2024年4月7日的回應
I want to thank you Harry, for taking the time to post a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 不錯

Tammy

親子同遊
讚好:設施服務
Pleasant staff
於 2024 年 3 月住了 2 晚
Recordo, Rediresponse Specialist 於 2024年3月26日的回應
Hey Tammy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Dover Downtown. It's wonderful to hear that our pleasant staff were able to meet your expectations and gain a 4/5 ratings. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 不錯

Phenier (dover)

於 2024 年 3 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年4月4日的回應
Hello Phenier,Thank you for choosing to stay at our Red Roof Inn & Suites Dover Downtown. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 優異

Janine

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All the staff are always so sweet here. Everything was great
於 2024 年 3 月住了 2 晚
Olivia RediResponse Specialist 於 2024年3月10日的回應
Thank you, Janine, for telling us about your stay at the Red Roof Inn & Suites Dover Downtown. I am glad you found everything to be great and the staff to be sweet. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 一般

John

商務旅客
Convenience of location to where I was going.
於 2024 年 3 月住了 2 晚
Adraine Rediresponse Specialist 於 2024年3月9日的回應
Dear John, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. I am happy to read that you found the location to be convenient. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 一般

Tysha

家人同遊
讚好:職員與服務
Room was nice but I never want another room that sits in front of a major highway. Too much noise from traffic and hard to sleep.
於 2024 年 3 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年3月3日的回應
Dear Tysha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. I am happy to read that you found the room to be nice. I am sorry that there was too much noise coming from the traffic that hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 不錯

Marykate

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年3月3日的回應
Hello Marykate,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 一般

Arlene

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It was in a convient location.
於 2024 年 2 月住了 2 晚
Dannielle Rediresponse Specialist 於 2024年2月17日的回應
Dear Arlene,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DOVER DOWNTOWN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 優異

Jy'keyma

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Tianna RediResponse Specialist 於 2024年2月18日的回應
Hello Jy'Keyma, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 一般

真實旅客

於 2024 年 2 月住了 3 晚
Kerry-Lee RediResponse Specialist 於 2024年2月9日的回應
Dear Valued Guest, We at the RED ROOF INN & SUITES DOVER DOWNTOWN appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 一般

brian

讚好:職員與服務
不滿:住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sharma RediResponse Specialist 於 2024年2月5日的回應
Hello Brian, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 優異

Jeanwisnel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Satisfy
於 2023 年 12 月住了 3 晚
Toni-Ann RediResponse Specialist 於 2024年1月27日的回應
Dear Jeanwisnel,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we were able to provide you with a satisfactory stay here at our Red Roof Inn & Suites Dover - Downtown. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding having a breakfast buffet. We will be sure to note this for future endeavors.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

4/10 欠佳

Terrill (Seaford)

於 2024 年 1 月住了 3 晚
Toni-Ann RediResponse Specialist 於 2024年1月26日的回應
Hello Terrill,I sincerely apologize that your stay at our Red Roof Inn & Suites Dover Downtown didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 很差

Don Lester

商務旅客, 多人同遊
不滿:整潔度、設施服務和住宿狀況
Noisy especially the room beside the main highway
於 2024 年 1 月住了 3 晚
Toni-Ann RediResponse Specialist 於 2024年1月19日的回應
Dear Don,Thank you for choosing to stay stay here at our Red Roof Inn & Suites Dover Downtown, however, you've expressed your displeasure in the noise disturbances that you encountered around the hotel. We apologize, as this is not the usual experience of our guests. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

10/10 優異

Frank

讚好:職員與服務
於 2024 年 1 月住了 3 晚
Toni-Ann RediResponse Specialist 於 2024年1月19日的回應
Hello Frank,I am pleased to have had you as our guest at our Red Roof Inn & Suites Dover Downtown. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 優異

Terrie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I did like how the parking lot was laid out. Our vehicle was visible from our room the first night and I felt safe parking the vehicle in other spaces there. No issues at all.
於 2023 年 12 月住了 8 晚

10/10 優異

Christopher

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Gabrielle RediResponse Specialist 於 2024年1月10日的回應
Thank you for taking a moment to leave a review, Christopher. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 一般

maryellen

家人同遊
讚好:職員與服務和設施服務
Nice staff. Not their fault elevator was broken.
於 2023 年 12 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年12月29日的回應
Hi Mary,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remark about our staff. Please accept our apologies for any inconvenience caused by the elevator. Know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

8/10 不錯

Melissa Ann

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean property. Very nice rooms. I was asked to leave the property due to my animal using pads in the animal room I asked for.
於 2023 年 12 月住了 2 晚
Oniel Rediresponse Specialist 於 2023年12月28日的回應
Hi Melissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. It's nice to read that you took liking to the cleanliness of our rooms and property. However, reading that you were asked to leave due to your dog using pads in a pet friendly room still doesn't add up to me, the reason being asked to leave of course, nevertheless, please accept our apologies and note that your issue with be taken into consideration. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management

6/10 一般

Gerald

於 2023 年 12 月住了 4 晚
Nishaye RediResponse Specialist 於 2024年1月15日的回應
Hello Gerald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 優異

Bozena

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Antonio,RediResponse Specialist 於 2023年12月10日的回應
Hello Bozena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 不錯

Yvette

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Carla Red Roof Management 於 2023年11月18日的回應
Hello Yvette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 很差

Michael

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2023 年 11 月住了 3 晚
Sharma RediResponse Specialist 於 2023年11月12日的回應
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 優異

earl

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年11月8日的回應
Thank you for taking a moment to leave a review, Earl. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 一般

James

多人同遊
不滿:設施服務
About what you would expect for the location but I've stayed at some red roof inns a little more updated I would say this one is an average hotel though
於 2023 年 11 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年11月8日的回應
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 3/5 score following your stay. I am happy that our hotel met your expectations. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 一般

真實旅客

讚好:職員與服務
不滿:客房舒適度
Loud environment
Nice staff, but there is a problem with this hotel that is beyond staff-related issues. It is right next to a busy, especially loud street, and many of the rooms--including mine--face that street.
於 2023 年 10 月住了 1 晚
Kamaria RediResponse Specialist 於 2023年11月4日的回應
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DOVER DOWNTOWN. It's great to hear that you found our staff to be nice. However, I sincerely apologize for the noise disturbance and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 不錯

AMANDA

多人同遊
讚好:整潔度和職員與服務
Convenient to location!
於 2023 年 10 月住了 2 晚

8/10 不錯

Kevin

讚好:整潔度和住宿狀況
於 2023 年 9 月住了 2 晚
Kamaria Red Roof Management RediResponse Special 於 2023年10月31日的回應
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 一般

Asma

商務旅客
不滿:客房舒適度
Red Roof Inn Dover
Hotel is just OK, but the noise from outside traffic kept waking me throughout the night really loud motorbikes, trucks, cars Would not recommend and will not be staying here again
於 2023 年 9 月住了 1 晚
Xao Red Roof Management RediResponse Specialist 於 2023年9月24日的回應
Thank you for sharing your feedback with us, Asma. The team at the Red Roof Inn & Suites Dover Downtown was pleased to know that our property was satisfactory, which resulted in your 6/10 score. However, you made mention of the noise from traffic hindering your sleep. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best in your future travels.Regards,XaoRed Roof ManagementRediResponse Specialist

4/10 欠佳

Erick

於 2023 年 9 月住了 1 晚
LaTunde Murrant. Rewards Specialist 於 2023年10月8日的回應
Hello Erick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 優異

Briana

於 2023 年 9 月住了 2 晚
OnielRediresponse Specialist 於 2023年10月1日的回應
Hello Briana,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Dover Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 一般

AMANDA

Convenient to many other locations. The odor on the 4th floor hallway needs to improve.
於 2023 年 9 月住了 1 晚

8/10 不錯

John J

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Toni-Ann RediResponse Specialist 於 2023年8月30日的回應
Hello John, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

6/10 一般

MICHELLE

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年8月31日的回應
Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Dover Downtown and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 優異

yifan

家人同遊
不滿:住宿狀況
No too much good ,the room not soundproof
於 2023 年 8 月住了 1 晚
Olivia RediResponse Specialist 於 2023年8月29日的回應
Hello Yifan,Thank you for your recent review of your stay at the Red Roof Inn & Suites Dover Downtown. I am disappointed you had a less than satisfactory experience due to the room not being to your liking. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

8/10 不錯

Crystal

於 2023 年 8 月住了 1 晚
Recordo Rediresponse Specialist 於 2023年9月8日的回應
Hello Crystal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

2/10 很差

Angelique

於 2023 年 8 月住了 2 晚
Sharma RediResponse Specialist 於 2023年8月16日的回應
Hello Angelique,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 一般

TAMMY

不滿:設施服務
No Wait time
於 2023 年 8 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年8月15日的回應
Hello Tammy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Dover Downtown. We appreciate that your 3/5 rating and that you were pleased with not having any wait time. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 一般

Pier-Luc

讚好:職員與服務
於 2023 年 7 月住了 1 晚
Oshane RediResponse Specialist 於 2023年8月13日的回應
Hello Pier - Luc, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DOVER DOWNTOWN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 欠佳

Elizabeth (littleton)

不滿:整潔度、職員與服務、設施服務和住宿狀況
I was definitely misled by reviews for this property. I felt safe in the area, so that was a positive. Room was incredibly musty and had water damage in the bathroom ceiling. The room we were in was so incredibly loud, that at one point each person said, “Is the window open?”. I asked to move rooms and they said there may be one in the morning, but were not accommodating as far as helping organize a transition. It was like pulling teeth trying to come up with a plan. We had to leave early in the morning for a tournament and had nowhere to store our bags while they cleaned the new room. We ended up leaving and they did refund our second night. They were stingy with towels. We received 2 towels (3 people on reservation) for 3 women (I think this should be at least two per person, especially since there’s no housekeeping service during stay). They wanted us to turn towels in before we received more.
於 2023 年 7 月住了 2 晚
Devorine RediResponse Specialist 於 2023年8月5日的回應
Hi Elizabeth,Thank you for your honest feedback following your stay at Red Roof Inn & Suites Dover Downtown. I am happy to hear that positive to your experience was that you felt safe in our area. However, you pointed some concerns that made your visit with us less than ideal. You indicated the room was musty, there was water damage in the bathroom ceiling, you encountered some noise disturbance amongst other issues. Let me humbly apologize for any inconvenience these issue may have caused. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned as we continuously strive to improve our guest services. Thank you very much for providing us with your feedback.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist