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凱賓斯基酋長國購物廣場酒店的評價

5 out of 5
凱賓斯基酋長國購物廣場酒店
Sheikh Zayed Road, Al Barsha, Dubai

評價

9.0

卓越

10 分評分，優異；955 則評價中有 639 則" "
8 分評分，不錯；955 則評價中有 220 則" "
6 分評分，一般；955 則評價中有 52 則" "
4 分評分，欠佳；955 則評價中有 20 則" "
2 分評分，很差；955 則評價中有 24 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Mimi

家人同遊
讚好：整潔度、職員與服務和住宿狀況
地點超方便，又有滑雪場，好玩！員工質素很好，又善，有禮，貼心！房間整潔程度滿意，只是價錢略贵！如有機會再去杜拜都會考慮這間酒店！
於 2019 年 2 月住了 3 晚
KIDXB 於 2019年2月17日的回應
Dear Ms. Mimi, Thank you for your feedback about your enjoyable stay at Kempinski Hotel Mall of the Emirates. I am glad that you had enjoyed your overall stay with us. We highly appreciate your comments about our service and location. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Slim Zaiane General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Where you can alwa find place to eat, play & shop!
Nicely equipped hotel room and very helpful staffs. Located right next to the Mall and very close to the indoor ski area. You can always find your place to eat, play and shop. Will definitely come back to stay again!!
於 2017 年 12 月住了 3 晚
Steffen Opitz Hotel Manager 於 2018年1月22日的回應
Dear Guest, Thank you for sharing your feedback following you stay at the Kempinski Hotel Mall of the Emirates. We are very glad to hear that you enjoyed our services and facilities. In regards to our location, it is one of our unique selling propositions. It is satisfying to know that we could contribute to your enjoyable stay. Once again, thank you for choosing Kempinski Hotel Mall of the Emirates and we look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
check in 時酒店給我們以優惠價錢升級至相連套房，房間超大 (每個套房都有客廳，飯廳及睡房)
於 2017 年 8 月住了 4 晚
Dear Guest, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager

8/10 不錯

Juifang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的經驗
我們這次安排的住宿，除了接機安排有延遲外，其餘都蠻有效率的；後來派車延遲前台経理也有處理，處理的還令人滿意（危機處理很好） 另外因爲台灣飛往杜拜班機到達當地時間是清晨，飯店也先安排了一間房間讓我們休息，直到我們原房型可以入住，杜拜凱賓斯基飯店整體來說是令人滿意！譲我還想試試其他國家的凱賓斯基！謝謝飯店管家無微不至的照顧！ ，
於 2017 年 8 月住了 3 晚
Dear Juifang, Thank you for taking the time in writing a review of your recent stay at the Kempinski Hotel Mall of the Emirates. I was genuinely concerned to read about the inconveniences you experienced relating to the delayed airport pick-up. Please accept our apologies for the shortcoming. On the other hand, I am very pleased that you had a great stay at our hotel and that my team managed to accommodate your early arrival. We look forward to welcome you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager

10/10 優異

C (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very convenient location, great hospitality!
The room is perfectly designed and equipped to suit travellers' needs. Excellent service and great hospitality from all hotel staff! Will surely stay in Kempinski again in our next trip to Dubai!
Grant Ruddiman - General Manager 於 2016年1月7日的回應
Dear C, Thank you for your review on Expedia.com. I am pleased to read that the room and the facilities available in the hotel, have well suited your needs. I am also delighted to see some of the photos you have taken whilst staying with us. I look forward to welcoming you back real soon. Yours sincerely, Grant Ruddiman General Manager

8/10 不錯

Vivian (Beijing, China)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很安静很惬意
临近emirates mall，购物方便，和吵闹的商店挨着，酒店却异常安静舒适。很喜欢，还会再来。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
迪拜凯宾斯基酋长国购物广场酒店
这个酒店位置不错，在地铁站附近，可以看到帆船酒店，逛酋长购物中心可走内部通道。对中国人尤其好的是有热水壶，可以烧热水喝。去机场打车大概50多迪拉姆，没有机场大巴。坐地铁要走一段距离，如果行李多不太方便。酒店服务也比较好，价格当然也比较高。

10/10 優異

Asseel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚

2/10 很差

Sabahat

於 2024 年 3 月住了 4 晚

6/10 一般

Michael

商務旅客
讚好：整潔度、職員與服務和設施服務
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
於 2024 年 3 月住了 3 晚
Slim Zaiane 於 2024年4月5日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Christiane

於 2024 年 2 月住了 6 晚

4/10 欠佳

virginia

於 2024 年 2 月住了 1 晚

10/10 優異

Hussam (Beirut)

於 2023 年 12 月住了 1 晚
Slim Zaiane 於 2024年2月28日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Murtadha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 1 月住了 5 晚
Slim Zaiane 於 2024年1月31日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Walid K

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚

10/10 優異

Azzedine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel that had everything
Heel compleet hotel voor herhaling vatbaar
於 2024 年 1 月住了 7 晚
Slim Zaiane 於 2024年1月31日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

6/10 一般

MOHAMMAD TASLEEM

讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Shower was terrible did not work properly
於 2024 年 1 月住了 2 晚
Slim Zaiane 於 2024年1月31日的回應
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Murtadha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 1 月住了 5 晚
Slim Zaiane 於 2024年1月15日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was perfect!
於 2023 年 12 月住了 3 晚
Slim Zaiane 於 2024年1月9日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Slim Zaiane 於 2024年1月9日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

8/10 不錯

Muhammad

家人同遊
讚好：整潔度
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
於 2023 年 12 月住了 1 晚
Slim Zaiane 於 2024年1月3日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 一般

Ashok

家人同遊
讚好：整潔度和客房舒適度
Need service with a smile.
It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
於 2023 年 12 月住了 3 晚
Slim Zaiane 於 2024年1月31日的回應
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Irman

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Mohammed the manager at Olea restaurant was very friendly and helpful!
於 2023 年 12 月住了 13 晚
Slim Zaiane 於 2024年1月9日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Grant

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
於 2023 年 12 月住了 3 晚
Slim Zaiane 於 2024年1月3日的回應
Dear Guest,Thank you for patronizing Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

helena

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
於 2023 年 12 月住了 5 晚
Slim Zaiane 於 2024年1月3日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Ali (SANAD)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
於 2023 年 12 月住了 3 晚
Slim Zaiane 於 2024年1月3日的回應
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Muhammad Faisal

於 2023 年 11 月住了 3 晚
Slim Zaiane 於 2024年1月3日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Nasser

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Slim Zaiane 於 2023年12月12日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 一般

Ayesha

讚好：整潔度和設施服務
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
於 2023 年 11 月住了 1 晚
Slim Zaiane 於 2023年12月1日的回應
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Peter (Toronto)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
於 2023 年 11 月住了 4 晚
Slim Zaiane 於 2023年12月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Shaheen

於 2023 年 11 月住了 4 晚
Slim Zaiane 於 2023年12月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Wilmar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelent place
於 2023 年 10 月住了 3 晚
Slim Zaiane 於 2023年12月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 很差

真實旅客

不滿：職員與服務
Disappointed traveler
Cash went missing after housekeepers made my room the first morning during my stay. The loss was reported to the executive housekeeper, the security manager and two other Kempinski team members once I noticed the loss after breakfast on the same day. I was told not to report to the police and let the Kempinski team to investigate. Investigation by the Kempinski team was done after one day, and nothing was found. I then decided to report to the police. The Kempinski team offered no assistance, tried to brush me off and rejected my request to cancel the rest of the booking (7 nights booking). I had serious concern about my personal safety and the safety of my belongings during the stay at Kempinski. The loss and the response of the Kempinski team caused not only monetary loss but also emotional stress. Terrible disappointment.
於 2023 年 10 月住了 8 晚
The Management 於 2024年1月15日的回應
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. This is not the level of service we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Yours sincerely,The Management

10/10 優異

neil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 很差

ALI (DOHA)

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.
於 2023 年 10 月住了 1 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Ahmed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Karima

多人同遊
讚好：整潔度、設施服務和住宿狀況
Fijne locatie beetje in het midden van alles en verbonden met de mall of the emirates
於 2023 年 10 月住了 4 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 6 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

adel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One of the nicest hotel
Nice staff quick check in and attached to emirates mall
於 2023 年 10 月住了 1 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Mouhamad (Fargo)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again
於 2023 年 10 月住了 7 晚
Slim Zaiane 於 2023年10月19日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Hilal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Slim Zaiane 於 2023年10月19日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Moayad

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.
於 2023 年 9 月住了 4 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

FARUK (ISTANBUL)

於 2023 年 10 月住了 6 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 一般

zoha

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2023 年 9 月住了 3 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

8/10 不錯

Abdullah (Riyadh)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 9 月住了 2 晚
Slim Zaiane 於 2023年11月1日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

SALEHA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Special memories
It was a pleasure to celebrate my 48 birthday at the hotel with all there warm kind welcome . everything and everyone was perfect.
於 2023 年 9 月住了 2 晚
Slim Zaiane 於 2023年10月1日的回應
Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to celebrate with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 欠佳

Muna

不滿：職員與服務和住宿狀況
Slim Zaiane 於 2023年10月1日的回應
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Paradise

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
excellent
Slim Zaiane 於 2023年9月3日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 優異

Noura

於 2023 年 8 月住了 3 晚
Slim Zaiane 於 2023年10月1日的回應
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

8/10 不錯

Fouad

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Traffic around the hotel was very bad
於 2023 年 8 月住了 3 晚
Slim Zaiane 於 2023年9月3日的回應
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager