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朱美拉海灘瑞享酒店的評價

5 out of 5
朱美拉海灘瑞享酒店
Jumeirah Beach Residence, Dubai

評價

8.6

優異

10 分評分,優異;1001 則評價中有 531 則" "
8 分評分,不錯;1001 則評價中有 299 則" "
6 分評分,一般;1001 則評價中有 91 則" "
4 分評分,欠佳;1001 則評價中有 48 則" "
2 分評分,很差;1001 則評價中有 32 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location near JBR.
The room is very clean and comfortable. Location is near the Jumeirah Beach, and the transportation is convenient. Breakfast is very good for offering a lot of choices. The staff, including the manager at the check-in desk, those working at the executive lounge, and those helping us with the luggages, are exceptionally nice.
於 2019 年 10 月住了 3 晚
Mövenpick Hotel Jumeirah Beach 於 2019年10月25日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amery Burleigh General Manager

10/10 優異

Shih wei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beach side location with plenty to do. Easy access, good business, and leisure
於 2019 年 9 月住了 2 晚
Mövenpick Hotel Jumeirah Beach 於 2019年10月4日的回應
Dear Shih wei on , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Amery Burleigh General Manager

10/10 優異

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, have many restaurant around, Jumeira beach nearby
於 2019 年 8 月住了 6 晚
Assistant Front Office Manager 於 2019年8月15日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafat Jayyousi

8/10 不錯

wai tak

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel staff has provided a good hospitality for us even we haven't requested any early check-in. The room is very spacious and tidy. Buffet b'fast is good as so many variety for us to choose. Thank you so much for the below staff (Joan - Front desk; Abdullah and the male staff (Amer nationality) - Concierge; especially the female Asian staff who is very friendly and guided us to the nearest supermarket. Regarding the room view, I feel very disappointed that the new hotel is under construction in front of the hotel so that I can't see any seaview at my room.
於 2019 年 6 月住了 1 晚
Mövenpick Hotel Jumeirah Beach | 於 2019年7月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amery Burleigh General Manager

8/10 不錯

ENGIN

家人同遊, 親子同遊, 多人同遊
讚好:整潔度
Hello there! 🙋‍♂️ This marks my sixth visit to glitzy Dubai 🌃 & I usually opt for accommodations within the Marina JBR areas. This time round, a slight change, I decided to try out the Movenpick at JBR for the first time.🏨 Brought along my family 👨‍👩‍👧‍👦 and friends that formed two big happy units. We decided to book half-board trips for both families and dove headfirst into 10 days of supposed luxury and relaxation. Unfortunately, the restaurant didn't quite live up to expectations. Breakfast and dinner came out bland and were a sort of let down, not the culinary experience I was hoping for. 🥗🥘 As a result, much to our dismay, we had to seek taste outside for nine days, incurring additional costs which was unsavoury. Not to mention the lack of cordiality when approached for something as simple as apple and orange juice for the kids while dining in. The restaurant staff even went as far as to say that soft drinks were not included! 🙄🍹 On a brighter note, the reception and cleaning team were wonderful, especially the dedicated folks at the swimming pool. The lifeguards were extraordinarily helpful which made my day every time. 🏊‍♂️👍 One hiccup was the fact that despite having a scenic balcony view, the noise from horns and exhausts made sleep an impossible task 😴🚘🔊. Would I recommend the hotel? Yes, mainly due to its fantastic location! 👌 But I wouldn't say the same about the on-site restaurant. If you can take your meals outside, I suggest you
於 2024 年 4 月住了 9 晚
Front Office Manager 於 2024年4月19日的回應
Good afternoon Engin, Thank you so much for taking the time to share this wonderful review and for your kind words! I will indeed pass on your compliments to our teams and I do hope that we will have the opportunity to welcome you back again soon to our hotel for another memorable stay Kind RegardsAlix LoyerFront Office Manager

10/10 優異

Everod (Oakville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 4 晚
Front Office Manager 於 2024年4月24日的回應
Dear Everod, Once again, thank you for taking the time to share this review following your recent stay in Movenpick JBR.I do hope that we will have the opportunity to welcome you back again soon! Kind Regards, Alix LoyerFront Office Manager

8/10 不錯

Steinar

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Personalet i Club-Loungen var helt fantastisk. Det var også de som jobbet ved bassenget
於 2024 年 3 月住了 9 晚
Front Office Manager 於 2024年4月15日的回應
Dear Steinar, Thank you so much for taking the time to share your feedback online following your recent stay in Movenpick JBR! I will indeed pass on your compliments to our teams and we look forward to welcoming you back again soon! Kind Regards, Alix LoyerFront Office Manager

10/10 優異

Marc Robert

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed my stay at Movenpick. Staff are very professional, friendly and courteous and a special shout out to the pool attendant and bartender. Hotel is very well situated to bars, restaurant and beach. Will definitely stay again when I next visit Dubai.
於 2024 年 3 月住了 6 晚
Front Office Manager 於 2024年3月26日的回應
Dear Marc, Thank you very much for taking the time to share your feedback online following your recent stay in Mövenpick JBR. We are glad to read you had such an enjoyable and memorable stay with us, your kind words of appreciation for our teams are truly uplifting, and I will be sure to share them with everyone.We look forward to welcoming you back soon for another pleasant stay in our hotel. Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Everod (Oakville)

於 2024 年 3 月住了 3 晚
Front Office Manager 於 2024年4月15日的回應
Dear Everod, Thank you for taking the time to share your feedback following your recent experience in Movenpick JBR. I am happy to read you had a pleasant time and I do hope that we will have the opportunity to welcome you back again soon! Kind Regards, Alix LoyerFront Office Manager

8/10 不錯

Emel

於 2024 年 3 月住了 5 晚
Front Office Manager 於 2024年4月15日的回應
Dear Emel, Thank you so much for taking the time to share your feedback online following your recent stay in Movenpick JBR! It is a pleasure to read you had a pleasant time and I do hope that we will have the opportunity to welcome you back again soon! Kind Regards, Alix LoyerFront Office Manager

8/10 不錯

Wolfgang

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ich würde mir eine Nespresso-Kaffeemaschine mit Kaffee-Caps wünschen. Der Aufgusskaffee ist schrecklich.
於 2024 年 2 月住了 9 晚
Front Office Manager 於 2024年3月14日的回應
Dear Wolfgang, Thank you very much for taking the time to share your feedback with us following your recent stay in our hotel. I have indeed taken good note of your comment in regards to the lack of espresso machine in our Guest Rooms.We currently provide espresso machines in our Suites only but will indeed take your comment into consideration when looking into improving our facilities in the future. I do hope that despite the above you had a comfortable stay and that we will have the opportunity to welcome you back again soon. Thank you once again for your valuable feedback and for choosing our hotel on your recent visit. Kind Regards, Alix LOYERFront Office Manager

10/10 優異

eugenio

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good for business stay
於 2024 年 2 月住了 6 晚
Front Office Manager 於 2024年3月14日的回應
Dear Eugenio, Thank you very much for taking the time to share your feedback with us following your recent stay in our hotel. It is a pleasure to read that you enjoyed your visit and we do hope that we will have the opportunity to welcome you back again soon. Kind Regards, Alix LOYERFront Office Manager

8/10 不錯

fadi rafik (Doha)

商務旅客
讚好:職員與服務
No espresso machine in the room !
於 2024 年 2 月住了 5 晚
Front Office Manager 於 2024年3月14日的回應
Dear Fadi Rafik, Thank you for taking the time to share your feedback with us following your recent stay in our hotel. I am happy to read you enjoyed your stay overall and thank you for such a valuable feedback about our rooms equipment. We currently provide espresso machines in our Suites but will indeed take your comment into consideration when looking into improving our facilities in the future. I do hope that despite the above we will have the opportunity to welcome you back again soon. Warm Regards, Alix LOYERFront Office Manager

10/10 優異

Amos

伴侶同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
All was good
於 2024 年 2 月住了 2 晚
Front Office Manager 於 2024年2月22日的回應
Dear Amos, Thank you very much for taking the time to share your feedback and for choosing our hotel on your recent visit to Dubai. I am pleased to read that you had an enjoyable and comfortable stay on this occasion and I do hope that we will have the opportunity to welcome you back again soon. Kind Regards, Alix LOYERFront Office Manager

6/10 一般

Craig

讚好:整潔度、職員與服務和設施服務
One of the older hotels so don’t expect too much… pool hardly gets any sun and the main lobby smells of smoke… oh and you can hear outside noise when in the room.
於 2024 年 2 月住了 4 晚
Front Office Manager 於 2024年2月19日的回應
Dear Craig, Thank you for taking the time to share your feedback with us following your recent stay in Movenpick Hotel Jumeirah Beach. I am truly sorry to read that this experience was not up to your expectations and I do hope that we will have the opportunity to welcome you back soon for a more pleasant stay. Please do not hesitate to reach out for further details, as our guests comfort and satisfaction is our priority, we have indeed shared your comments with our management to consider for any future improvements. Sincerely, Alix LOYERFront Office Manager

10/10 優異

Martin

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 6 晚
Front Office Manager 於 2024年3月26日的回應
Dear Martin, Thank you very much for taking the time to share your feedback online following your recent stay in Mövenpick JBR. It is a pleasure to read you had a comfortable and enjoyable stay on this occasion. I do hope that we will have the pleasure to welcome you back again soon. Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Rezwana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a pleasure staying at Mövenpick. They looked after me so well considering I’m pregnant. Will definitely be going back!
於 2024 年 1 月住了 6 晚
Front Office Manager 於 2024年2月7日的回應
Dear RezwanaThank you so much for choosing our hotel on this occasion and for taking the time to share your feedback with us. I am so happy to read you had such a pleasant and memorable stay with us. We do indeed look forward to welcoming you back again soon with your family!Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Sanaa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 7 晚
Front Office Manager 於 2024年2月7日的回應
Dear SanaaThank you so much for taking the time to share your feedback following your recent stay in our hotel. I am happy to read that you enjoyed your stay and thank you for scoring us 5 out of 5Looking forward to welcoming you back again soon!Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Tracey Hutchings

多人同遊
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月7日的回應
Good afternoon Tracey, Thank you so much for taking the time to share your feedback following your recent stay in our hotel. I am thrilled to read you scored us 10 out of 10 and I do hope that we will have the pleasure to welcome you back again soon!Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Carolin

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Das Personal war sehr freundlich und aufmerksam. Wir hatten das Gefühl, man kümmert sich wirklich um unser Wohlergehen
於 2024 年 1 月住了 7 晚
Front Office Manager 於 2024年1月29日的回應
Dear Carolin, Please allow me to reply in English. Thank you so much for your kind words and for taking the time to reply to this survey following your recent stay with us! I am so happy to read that our teams contributed in making this stay so memorable and I do hope that we will have the chance to welcome you back again soonWarm Regards, Alix LOYERFront Office Manager

8/10 不錯

Olga

商務旅客
讚好:整潔度、職員與服務和設施服務
I had a great stay during my business trip. The location is beautiful and the service at the hotel itself is absolutely top level. I got an upgrade and my every wish regarding the room, service was accommodated. The hotel in my opinion lacks chique meaning that in the bathroom, on the balcony you can see paint marks, dried glue remains in the corners, dust on the outer walls of the balcony. Also the hotel lacks greenery and as a result many areas feel concrete and unwelcoming. What disappointed me the most is the taste of the dishes of the room dining menu (I ordered a quinoa salad and wine and it was inedible plus the amount of wine brought to me was maybe half a glass ).Then after giving up on in room I went to one of the restaurants on the second floor and it was also a big disappointment in terms of the food taste. I ordered local fish dish and the fish was too dry with quite a bit of salt almost on the border line of being too much. Overall I had a positive experience and especially thanks to the great effort of the whole Movenpick service team but food wise I would not recommend to order anything.
於 2024 年 1 月住了 6 晚
Front Office Manager 於 2024年1月29日的回應
Dear Olga, Thank you so much for taking the time to share your feedback with us following your recent experience in our hotel. It was a pleasure welcoming you on this occasion and I am truly sorry to read we were not able to meet your expectations fully. I have noticed your remarks in terms of the quality of the food in our restaurants and will indeed share your comments with our Executive Chef so that we can ensure we look into improving our services and offerings for all our guests in the future. I do hope that despite the above we will have the opportunity to welcome you back in order for us to restore your faith in our services. Sincerely, Alix LOYERFront Office Manager

8/10 不錯

Alireza (Westmount)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
I chose the hotel for I knew the brand (Movenpick) and the location but for sure Movinpick should reconsider their current management & staff knowledge and understanding! on early morning around 2:30 AM some guests were partying disco style and much to my surprise after almost 30 mins I had to call the reception to report the incident.
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月29日的回應
Dear Alireza, Thank you for taking the time to share your feedback following your recent stay in our hotel. I am happy to read you had overall an enjoyable experience and I do hope that despite the challenges you encountered on that occasion, we will have the opportunity to welcome you back again so that we can ensure you experience an even more comfortable stay Warm Regards, Alix LOYERFront Office Manager

10/10 優異

Amer

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thank you to Gaurav and his Team
A Big Thank you to Gaurav, Asim and Donia Mohammed for their amazing hospitality and support during a very challenging event we held in the Movenpick hotel. Food was delicious and everything went as expected.
於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年1月29日的回應
Dear Amer, Thank you so much for taking the time to share your feedback following your recent stay in our hotel. I am so happy to read you had such a wonderful experience and thank you very much for highlighting the quality of service provided by our teams, especially Gaurav, Asim and Donia - as well as our Culinary team. I will indeed share your kind words with them,Looking forward to welcoming you back again soon, Kind RegardsAlix LOYERFront Office Manager

8/10 不錯

Niki

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年1月22日的回應
Dear Niki, Thank you very much for taking the time to share this review online following your recent stay in our hotel and I am so happy to read you had such an enjoyable time. I do hope that we will have the opportunity to welcome you back again soon.Kind RegardsAlix LOYERFront Office Manager

10/10 優異

MinalKumar

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月22日的回應
Dear MinalKumar, Thank you for taking the time to post this review online following your recent stay in our hotel. It is a pleasure to read you scored us 10/10 and I do hope that we will have the opportunity to welcome you back again soon.Kind RegardsAlix LOYERFront Office Manager

10/10 優異

Sami

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly staff
It's a nice hotel, but not more than you would expect from five stars. The room layout was a little odd with an opening to the bathroom. But we really appreciated the late checkout given to us on account of being premium Hotels.com members. The staff was overall exceptional which is the primary reason I am submitting this review.
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月22日的回應
Dear Sami, Thank you very much for taking the time to share this review online following your recent stay in our hotel. It is a pleasure to read that you had a comfortable stay and that our team contributed so well to you comfort and satisfaction. I do hope that despite the design and the room layout that were not up to your expectations, you had an enjoyable visit and that we will have the chance to welcome you back again soonKind RegardsAlix LOYERFront Office Manager

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 8 晚
Front Office Manager 於 2024年1月12日的回應
Good afternoon,Thank you very much for posting your review online following your recent stay with us and for scoring us 8/10 I do hope that we will have the opportunity to welcome you back soon Warm RegardsAlix LOYERFront Office Manager

10/10 優異

Sabrina

於 2024 年 1 月住了 7 晚
Front Office Manager 於 2024年1月12日的回應
Dear Sabrina, Thank you very much for posting your review online following your recent stay with us. It is a pleasure to read you had such a great time and we look forward to having the opportunity to welcome you back soon Warm RegardsAlix LOYERFront Office Manager

10/10 優異

Vishal

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚
Front Office Manager 於 2024年2月7日的回應
Dear VishalThank you so much for taking the time to share your feedback with us following your recent stay in our hotel and for scoring us 5 out of 5 - it is a pleasure to read you had such a wonderful time!Looking forward to welcoming you back again soon!Kind Regards, Alix LOYERFront Office Manager

8/10 不錯

jamileh

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 5 晚
Front Office Manager 於 2024年1月1日的回應
Dear JamilehThank you so much for taking the time to share your feedback online following your recent stay with us and for choosing our hotel on this recent visit to JBR. I do hope that we will have the opportunity to welcome you back again soonKind Regards, Alix LOYERFront Office Manager

10/10 優異

muhammed

讚好:設施服務
One of the nicer hotels on JBR. Rooms and bathrooms were clean. Chocolate hour isn’t to be missed! Very conveniently located.
於 2023 年 12 月住了 5 晚
Front Office Manager 於 2024年1月1日的回應
Dear Muhammed,Thank you for taking the time to share your feedback online following your recent stay with us, it is a pleasure to read you had such a comfortable and enjoyable stay -We look forward to welcoming you back again soon, Kind Regards, Alix LOYERFront Office Manager

8/10 不錯

Sadia

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Front Office Manager 於 2024年1月1日的回應
Dear SadiaThank you so much for taking the time to share your feedback online following your recent stay with us and for scoring us so high.I do hope that we will have the opportunity to welcome you back again soonWarm Regards, Alix LOYERFront Office Manager

8/10 不錯

Samarasinghe

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Superb location and lovely front office staff, extremely convenient and value for money. Bathroom shower flooded from the shower cubicle everytime we used it. Didn’t bother us too much as we were just using it as a base to sleep. Another minor annoyance was being hassled by the perfume and property sales people in the lobby shops everytime we walked past to and from the elevator.
於 2023 年 11 月住了 2 晚
Front Office Manager 於 2023年12月5日的回應
Dear Samarasinghe, Thank you so much for taking the time to share your feedback following your recent stay in our hotel. It is a pleasure to read you had such a great time and thank you for highlighting the high quality of service provided by our teams on this occasion. I am sorry to read about the disturbance you experienced with our hotel lobby shops representatives. I will personally address your comments to respective management so that we can ensure such incident does not happen again. Warm RegardsAlix LOYERFront Office Manager

2/10 很差

Oleg

於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年12月5日的回應
Dear Oleg, Thank you for taking the time to share your feedback following your recent stay with us.I am truly sorry to read that your experience in our hotel was such a disappointment. Please do not hesitate to contact us for any further assistance and to share further details so that we can improve our services for all our guests in the futureI do hope that we will have the opportunity to welcome you back again soon!Kind Regards, Alix LOYERFront Office Manager

8/10 不錯

Asma

多人同遊
讚好:整潔度和職員與服務
Lovely hotel and staff are absolutely brilliant. Can be a little too noisy, located in a very busy area, always a traffic build up outside.
於 2023 年 11 月住了 7 晚
Front Office Manager 於 2023年11月28日的回應
Dear Asma, Thank you very much for taking the time to share your feedback following your recent stay in our hotel. It is a pleasure to read you had such a memorable experience in our hotel and that our staff were so brilliant. I am sorry to read that our location led to some disturbance and I do hope that despite this we will have the opportunity to welcome you back again. Warm Regards, Alix LOYERFront Office Manager

8/10 不錯

Lars

於 2023 年 11 月住了 5 晚
Front Office Manager 於 2023年11月28日的回應
Dear Mr. Lars, Thank you very much for taking the time to share your feedback following your recent stay with us. I am happy to read you had a pleasant stay and thank you for scoring us 8. As I can see some margin for improvements, please do not hesitate to reach out with further details so that we can improve our services for all our guests in the future. We truly value your feedback and hope to have the chance to welcome you back again soon, Kind RegardsAlix LOYERFront Office Manager

10/10 優異

Philipp

於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月14日的回應
Dear Philipp, Thank you so much for taking the time to score us following your recent stay in our hotel. It is a pleasure to read that you had such a great visit and that you enjoyed this experience. Looking forward to welcoming you back soon, Kind RegardsAlix LOYERFront Office Manager

10/10 優異

Catalina

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 2 晚
Front Office Manager 於 2023年11月30日的回應
Dear Catalina, Thank you very much for taking the time to score us following your recent stay in our hotel. I do hope that we will have the opportunity to welcome you back for another great stay soon!Kind RegardsAlix LOYERFront Office Manger

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Front Office Manager 於 2023年11月8日的回應
Good morning, Thank you so much for taking the time to share your review following your recent stay with us! Looking forward to welcoming you back again soonKind Regards, Alix LOYERFront Office Manager

10/10 優異

DAVINA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Central hotel on JBR. Rooms were clean and comfortable. Breakfast was very good, lots of choice. Staff were so friendly and helpful throughout.
於 2023 年 10 月住了 7 晚
Front Office Manager 於 2023年11月8日的回應
Dear Davina, Thank you so much for taking the time to post your review, it is a pleasure to read you had such a wonderful time on your last visit and thank you also for highlighting the quality of service provided by our teams during your stay I do hope that we will have the opportunity to welcome you back again soon!Kind Regards Alix LOYER Front Office Manager

10/10 優異

Evelyne (GRAND-SACONNEX)

讚好:整潔度和職員與服務
Hôtel très bien placé avec la mer, petit défaut à la porte de la douche qui fuyait. Autrement tout s’est bien passé
於 2023 年 10 月住了 4 晚
Front Office Manager 於 2023年10月31日的回應
Dear Evelyne, Nous vous remercions pour votre retour et sommes ravis que vous ayez apprécié notre emplacement. Nous nous excusons pour le problème concernant la douche, et nous sommes heureux que le reste de votre sejour se soit bien passé. Nous espérons vous revoir bientôt!Cordialement, Alix LOYERFront Office Manager

6/10 一般

Ayman

讚好:整潔度和職員與服務
不滿:設施服務
Close to the Main Street
於 2023 年 10 月住了 5 晚
Front Office Manager 於 2023年10月31日的回應
Dear Ayman, Thank you very much for taking the time to reply to our online survey following your recent stay with us. I am sorry to read that despite the location of our hotel, we did not provide the expected experience as I can see you scored us 3 out 5.Please do not hesitate to reach out with any additional details as it would be our pleasure to assist in improving our hotel services and facilities. We truly appreciate your feedback and I do hope that we will have the opportunity to welcome you back soon. Kind Regards, Alix LOYERFront Office Manager

2/10 很差

nader

不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚
Front Office Manager 於 2023年10月21日的回應
Dear Nader, Thank you so much for taking the time to share your feedback following your recent stay in our hotel. I am truly sorry to read that it seems your last visit was such a disappointment. Please do not hesitate to reach out with further details so that those can be addressed and we can improve our services and facilities for all our guests in the future. I do hope that despite the above we will have the opportunity to welcome you back soon, Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Amrik (Aldridge)

於 2023 年 10 月住了 7 晚
Front Office Manager 於 2023年11月8日的回應
Dear Amrik, Thank you very much for taking the time to post your review, it is a pleasure to read you had such a great time on your last stay I do hope that we will have the opportunity to welcome you back again soon!Kind Regards Alix LOYER Front Office Manager

10/10 優異

Mohammed (Kalamazoo)

讚好:整潔度和職員與服務
Excellent hotel, and excellent location
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年10月21日的回應
Dear Mohammed, Thank you so much for taking the time to share your feedback following your recent stay with us. I am so happy to read that you had such a great time and that you enjoyed our hotel facilities as well as our location!Kind Regards, Alix LoyerFront Office Manager

6/10 一般

Craig

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
The rooms are in desperate need for an update
In desperate need for an update. For one of the more premium hotels it’s disappointing. The aircon in the room didn’t work properly and couldn’t get below 24.5 degrees which is very annoying when it’s so hot and you go to the room to cool down. They tried to fix it twice but couldn’t. The drains smelt really bad to I actually thought someone had pee’d on the floor and the cleaner missed it!
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年10月11日的回應
Dear Craig. Thank you so much for taking the time to share your feedback following your recent stay in our hotel. I am truly sorry to read that this visit was such a disappointment and that your comfort was impacted on multiple occasion. I have shared your feedback with our respective management so that we can ensure such incident does not happen again as the experience you described is indeed not up to the quality of service we strive to provide to all our guests. I do hope that we will have the opportunity to welcome you back so that we have the chance to restore your faith in our services. Please do not hesitate to reach out for any further assistance, Kind Regards, Alix LOYERFront Office Manager

10/10 優異

Christen Andre

於 2023 年 9 月住了 4 晚
Front Office Manager 於 2023年10月6日的回應
Dear Christen Andre, Thank you so much for taking the time to share your feedback following your recent stay with us. I am so happy to read that you had such a wonderful stay on your last visit!Kind Regards, Alix LoyerFront Office Manager

10/10 優異

Fabien

讚好:整潔度、職員與服務、設施服務和住宿狀況
Hôtel parfait Employés à l’écoute et très serviable. Vraiment très très serviable surtout à la piscine extérieure. Tout comme les hommes/femmes de chambres À l’accueil parfait à l’écoute même quand on est étranger et qu’on a des difficultés de compréhension Je recommande fortement
於 2023 年 9 月住了 7 晚
Front Office Manager 於 2023年9月27日的回應
Cher Fabien, Nous vous remercions pour vos commentaires suite à votre séjour à Mövenpick Jumeirah Beach.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleursCordialement, Alix LOYERFront Office Manager

8/10 不錯

Florian

於 2023 年 9 月住了 4 晚
Front Office Manager 於 2023年9月27日的回應
Dear Florian,Thank you so much for taking the time to share your feedback following your recent stay with us and for scoring us so high. I hope we have the opportunity to welcome you back to our hotel soon for another amazing stay!Warm Regards, Alix LoyerFront Office Manager

10/10 優異

Kajol Hiten

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 6 晚
Front Office Manager 於 2023年9月27日的回應
Dear Kajol Hiten,Thank you so much for taking the time to share your feedback following your recent stay with us and for scoring us so high. I hope we have the opportunity to welcome you back to our hotel soon for another amazing stay!Kind Regards, Alix LoyerFront Office Manager