外觀

諾富特杜拜島市中心酒店的評價

4 out of 5
諾富特杜拜島市中心酒店
8th Street Port Saeed District, PO Box 185310, Dubai

評價

8.0

很好

10 分評分,優異;1000 則評價中有 313 則" "
8 分評分,不錯;1000 則評價中有 455 則" "
6 分評分,一般;1000 則評價中有 158 則" "
4 分評分,欠佳;1000 則評價中有 50 則" "
2 分評分,很差;1000 則評價中有 24 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

MEI YUK

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
NDCC 於 2019年11月27日的回應
Dear Guest, Thank you for choosing Novotel Dubai Deira City Centre. I am pleased that you enjoyed your stay with us. It is wonderful to hear that you appreciated our hospitable and quality services of our Hotel. Thank you so much for your kind review. It makes us extremely proud to read that you appreciated the hotel’s location. Being close to the most visited attractions and shopping malls, metro & Airport is a blessing. Your sentiments are precious, thank you so much for taking the time to write to us and appreciate our team Kind Regards, Sundeep Peechara Hotel Manager Novotel & Ibis Deira City Centre

8/10 不錯

MEI YUK

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 4 晚
NDCC 於 2019年11月27日的回應
Dear Guest, Thank you for choosing Novotel Dubai Deira City Centre. I am pleased that you enjoyed your stay with us. It is wonderful to hear that you appreciated our hospitable and quality services of our Hotel. Thank you so much for your kind review. It makes us extremely proud to read that you appreciated the hotel’s location. Being close to the most visited attractions and shopping malls, metro & Airport is a blessing. Your sentiments are precious, thank you so much for taking the time to write to us and appreciate our team Kind Regards, Sundeep Peechara Hotel Manager Novotel & Ibis Deira City Centre

8/10 不錯

Chan Chuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
service to be improved
no slipper in the room. "Hotel cooperated Taxi" ? outside the bobby is very expensive, asked AED 50 from hotel to Baniyas Square, I paid only AED 15 by normal taxi.
於 2019 年 4 月住了 3 晚
NDCC 於 2019年5月20日的回應
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Dubai Deira City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Your constructive feedback is extremely important for us to get better and serve you better in your future stays with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Sundeep Peechara Executive Assistant Manager Novotel & Ibis Deira City Centre

4/10 欠佳

CHUN WAI ANGUS

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Feeling disappointed for the Novotel hotel service
Feeling bad for living in this hotel, while I checked in and I was being forced to live in the smoking floor (i am a non-smoker and while i booked this hotel and choose which is the non-smoking room) for 4 nights. It is really bad and bitterly experience for a non-smoker to stay in a stink and smelly room for 4 nights. I will never to book this hotel again and not recommend you guys to book this hotel as well. The cleaningness of the room is also not good after each day regular clean up. Can't imaging the Brand Novotel having this hospitality service.
於 2018 年 12 月住了 4 晚
Novotel & Ibis Deira City Centre 於 2018年12月30日的回應
Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Deira City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sundeep Peechara Executive Assistant Manager Novotel & Ibis Deira City Centre

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
干净整洁,商务出行好选择
整体环境还可以,服务满意,客户介绍的酒店。
Dear Our Valued Guest, Thank you for taking the time to share your experience and for choosing to stay at the Novotel Deira City Center. At Novotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Best Regard, The Novotel Team

10/10 優異

jessica (taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
櫃檯服務人員很親切
因為搭早班飛機所以辦理退房的人員只有一個害我們差點趕不上飛機,早餐很棒

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good value for money.
2 adults & 2 kids stay in one room with sofa bed. Breakfast for everyone. Good value for money.

8/10 不錯

Belinda (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Close to a big shopping mall
Late arrival but service was good but a little slow. The room is nice and big very comfortable too.....very close to the airport only 10 mins drive.

8/10 不錯

Pushpa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed 6 days. Staff were friendly. Mall across the hotel. Close to airport. Restaurants were just next door. Found it very convenient.
於 2024 年 3 月住了 6 晚
Novotel Deira City Center Dubai. 於 2024年4月7日的回應
Dear Valued guest,We would like to take a moment to express our gratitude for the kind review you left us after your recent stay at Novotel Dubai Deira City Centre. We are delighted to hear that you found our service to be personal and attentive throughout your stay.We appreciate your feedback and look forward to welcoming you back to our hotel soon.Kind regards,Sumit GuptaHotel Manager

10/10 優異

Florian

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super Lage um das alte Dubai zu entdecken und auch die Metro ist zu Fuß erreichbar. Das Frühstück ist spitze und der Pool sowie der kostenlose Shuttle zum Strand hat unseren Kindern besonders gut gefallen. Gegenüber ist gleich ein Shopping-Center. Das Personal war immer freundlich und zuvorkommend. Wir kommen wieder.
於 2024 年 3 月住了 10 晚
Novotel Deira City Center 於 2024年4月6日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 不錯

Abibat Abiola

家人同遊
讚好:整潔度
I had a lovely stay there. Good location and nice room size. The rooms are a bit dated and could do with more sockets near the bed. The front desk staff were cordial and could have been friendlier. Cleaning teams were very lovely however. Overall a good stay.
於 2024 年 3 月住了 6 晚
Novotel Deira City Center 於 2024年4月6日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

macielo

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the place.
於 2024 年 3 月住了 4 晚
Novotel Deira City Center Dubai. 於 2024年4月1日的回應
Dear Valued guest,We would like to take a moment to express our gratitude for the kind review you left us after your recent stay at Novotel Dubai Deira City Centre. We are delighted to hear that you found our service to be personal and attentive throughout your stay.We appreciate your feedback and look forward to welcoming you back to our hotel soon.Kind regards,Sumit GuptaHotel Manager

6/10 一般

Soha

家人同遊
讚好:職員與服務和住宿狀況
不滿:整潔度和設施服務
Staff were very polite and helpful. We arrived sooner than check in time and they provided room 2 hours sooner that check in time. The breakfast was very good. But the room was dirty, and there were bug in the bathroom. Also there were lots of noise in lobby and in bedrooms( however for bedrooms I don’t blame Hotel, people arrived late around 2 or 3 AM and careless of time they made lots of noise!
於 2024 年 3 月住了 3 晚
Novotel Deira City Center 於 2024年3月6日的回應
Dear Valued guestThank you very much for sharing your experience during your stay with us at the Ibis Deira City Centre Dubai. We are delighted to read that we were able to match your holiday expectations. Your feedback is very important for us to maintain and improve our services. Your comment will be our top priorities to discuss with the management will address immediately. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope to have a pleasure to welcoming you again in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Arzoo

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very helpful
於 2024 年 2 月住了 7 晚
Novotel Deira City Center 於 2024年3月6日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager

4/10 欠佳

Bosco

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Novotel Deira City Center Dubai. 於 2024年2月29日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai. Thank you for taking the time to share your feedback. Although I regret that your experience was not satisfactory, we appreciate receiving feedback as it helps us learn and improve. Our team strives to provide an exceptional guest experience, and it's evident that we fell short on this occasion. We sincerely apologize for any inconsistencies you may have encountered during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Sumit GUPTA Hotel Manager

10/10 優異

Kurt

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Ibis Deira City Center Dubai 於 2024年2月25日的回應
Dear Valued guest,Thank you for choosing to stay at the Ibis Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Looking forward to another occasion of your visit.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Iftikhar

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was an amazing Experience, Thank you Novotel
於 2023 年 12 月住了 8 晚
Novotel Deira City Center Dubai. 於 2024年1月9日的回應
Dear Valued guest,We are grateful for your kind review following your stay at Novotel Dubai Deira City Centre. Glad to read that your overall experience was a success and that you enjoyed your visit with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Sumit GuptaHotel Manager

8/10 不錯

Yvette

家人同遊
讚好:職員與服務、設施服務和住宿狀況
I absolutely loved the location ( close to metro and close to a mall and restaurants). I also like the personnel who were all very friendly. The only thing that needs improvement- I already mentioned this to the hotel- was the attention to detail from the cleaner. Half of our stay he would put only two towels in the room, but we were staying with four people in the room. One day he took the toilet roles and forgot to bring in new ones. A few days in a row he forgot to take the dirty cups and plates from the room. One day he forgot to clean the bin which was overflowing and one day he left a cleaning cloth lying around 😂
於 2023 年 12 月住了 7 晚
Novotel Deira City Center Dubai. 於 2024年1月9日的回應
Dear valued guest,Thank you for choosing to stay at Novotel Deira City Center Dubai. We appreciate you taking the time to share your feedback with us. While we regret to hear that you did not have the best experience during your stay, we value your feedback as it helps us to continuously improve our facilities and services. We always strive to provide exceptional guest experiences, and we apologize for any inconsistencies you may have experienced. Your comments have been shared with the concerned department heads for further review. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Deepak

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Novotel Deira City Center Dubai. 於 2024年1月9日的回應
Dear Valued guest,We are grateful for your kind review following your stay at Novotel Dubai Deira City Centre. Glad to read that your overall experience was a success and that you enjoyed your visit with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Sumit GuptaHotel Manager

6/10 一般

Suhailabbas

於 2023 年 12 月住了 7 晚
Novotel Deira City Center Dubai. 於 2024年1月9日的回應
Dear valued guest,Thank you for choosing to stay at Novotel Deira City Center Dubai. We appreciate you taking the time to share your feedback with us. While we regret to hear that you did not have the best experience during your stay, we value your feedback as it helps us to continuously improve our facilities and services. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

6/10 一般

ALI

親子同遊
讚好:職員與服務和設施服務
Really liked how close this property was to the Dubai Airport which made it convenient upon arrival and departure to help avoid long drives in traffic. The staff was very helpful and supportive for any of our needs especially around getting us the best prices for transportation to and from the hotel - whether it was the hotel drivers & cars or just using taxis they always helped us get the best prices. What we didn't like was the actual hotel property felt dated and could definitely use a refresh and remodel to help it feel more current and revitalized.
於 2023 年 12 月住了 9 晚
Novotel Deira City Center Dubai. 於 2024年1月9日的回應
Dear Valued guest,We are grateful for your kind review following your stay at Novotel Dubai Deira City Centre. Glad to read that your overall experience was a success and that you enjoyed your visit with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Sumit GuptaHotel Manager

10/10 優異

adnan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Novotel Deira City Center Dubai. 於 2023年12月10日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Yefim

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Near airport.
於 2023 年 10 月住了 1 晚
Novotel Deira City Center Dubai. 於 2023年12月10日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

2/10 很差

Maria

不滿:整潔度、職員與服務和住宿狀況
The room itself was in poor condition – old, dirty, and unpleasantly smelly. The bathroom mirrored this with outdated and unsanitary conditions. It's disheartening to say that this falls far below the standards I would expect, especially for a hotel in Dubai that claims to be a 4 star establishment. I would generously rate it one and a half stars at the most. My stay here was far from the quality I anticipated and not reflective of the usual standards in Dubai's hospitality.
於 2023 年 11 月住了 1 晚
Novotel Deira City Center Dubai. 於 2023年12月10日的回應
Dear Valued Guest,First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. I sincerely look forward to welcoming you and hope to regain your confidence in our property.Kind Regards, Sumit Gupta Hotel Manager

6/10 一般

Knut

伴侶同遊
讚好:職員與服務
Die Zimmer waren nicht wirklich sauber, Haare im Bad und die Luft war schlecht. Frische Luft konnte man nicht rein lassen. Das Frühstück war von der Auswahl nicht so für uns. Kaum Aufschnitt, viel warme Speisen die mich an die Indische Küche erinnern. Der Pool war wegen eines Kindergeburtstags gesperrten. Somit konnte man die aussen Bar nicht nutzen.
於 2023 年 11 月住了 2 晚
Sumit Gupta 於 2023年11月20日的回應
Dear Mr. Knut,Thank you for taking the time to share your recent experience at Novotel Dubai Deira City Centre. We sincerely apologize for the shortcomings you encountered during your stay, and we value your feedback as we strive to continuously improve our services and amenities.We understand your concerns regarding the cleanliness of your room. We take pride in maintaining high standards of hygiene and cleanliness, and we are disappointed to learn that your room did not meet your expectations. Regarding the air quality in your room, we apologize for any discomfort you may have experienced. We will investigate the issue and take the necessary steps to improve the ventilation and air quality in our rooms.We also regret that the limited breakfast selection did not meet your preferences. We aim to offer a diverse range of breakfast options to cater to our guests' varied tastes and dietary needs. We sincerely apologize for the closure of the pool and outdoor bar due to a children's birthday party. We understand that this may have caused inconvenience and disrupted your plans to enjoy our pool facilities. Once again, we sincerely apologize for the shortcomings you experienced during your stay. We value your feedback and will use it to make positive changes to enhance the guest experience at our hotel. We hope you will consider giving us another opportunity to serve you better in the future.Kind Regards,Sumit GuptaHotel Manager

10/10 優異

Abdelkader

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚
Sumit Gupta 於 2023年11月20日的回應
Dear Mr. Abdelkader,Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre.Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

8/10 不錯

Muhammad

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Very convenient for the transportation from Airport and other parts via Metro. Breakfast had a lot of options. Bistro & Vertigo Bar offered good quality food and atmosphere. Just across the Shopping centre with food court.
於 2023 年 11 月住了 4 晚
Sumit Gupta 於 2023年11月20日的回應
Dear Mr. Muhammad, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Dubai Deira City Centre.We are glad that you enjoyed the experience and are grateful for your highlights regarding our prime location near one of the best malls in Dubai, City Centre Deira Mall. We always aim to have a seamless guest journey and I'm glad to learn that you were taken good care of by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Novotel Dubai Deira City Centre will be as pleasant as the previous one.Kind Regards, Sumit GuptaHotel Manager

10/10 優異

Florian Reginald

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es war ein wunderschöner Urlaub in diesem Hotel. Das Frühstücksbuffet ist einwandfrei. Und auch der Pool war für unsere Kinder hervorragend. Spitze war auch, dass ein Shuttleservice zum Strand angeboten wurde.
於 2023 年 10 月住了 8 晚
Novotel Deira City Center 於 2023年11月4日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Mohamed

讚好:整潔度、職員與服務和住宿狀況
Good
於 2023 年 10 月住了 3 晚
Sumit Gupta 於 2023年10月19日的回應
Dear Mr. Mohamed, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcome each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 優異

Imane

讚好:整潔度、職員與服務、設施服務和住宿狀況
10/10 Excellent hotel. Excellent staff. 5 minutes walk to a big Mall Deira City Centre. Near the airport. Thank you for the great service. Keep up the good work. I will return inshaAllah.
於 2023 年 9 月住了 6 晚
Sumit Gupta 於 2023年10月19日的回應
Dear Ms. Imane,Thank you for sharing this great review of your visit at Novotel Dubai Deira City Centre. We are thrilled you have everything you need and agree that our dedicated 'Heartists' play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well.Kind Regards, Sumit GuptaHotel Manager

4/10 欠佳

Jennifer

家人同遊
Our room was booked for 2 adults and 3 children. On arrival the room only had a one double bed and we were assured it was a double sofa bed as well. When someone arrived to make the bed up, we had to request an additional bed as it was barely a single size so not adequate for our needs. We arrived at 1.30am and the room should have been ready for our arrival and all beds made up. This delay in sorting the bedding arrangements delayed our children getting to sleep until 3.30am.
於 2023 年 10 月住了 1 晚
Sumit Gupta 於 2023年10月19日的回應
Dear Ms. Jennifer, First of all, thank you for choosing to stay at Novotel Dubai Deira City Centre. We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. We value your business and would like to address these immediately.I sincerely look forward to welcoming you and hope to regain your confidence in our property. In the meantime, please keep safe and be well. Kind Regards, Sumit GuptaHotel Manager

8/10 不錯

Mohindrakumar

於 2023 年 9 月住了 3 晚
Sumit Gupta 於 2023年10月19日的回應
Dear Mr. Mohindrakumar, Thank you for sharing your feedback on your recent holiday experience at Novotel Dubai Deira City Centre.Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

6/10 一般

真實旅客

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
Good location. The state of the room was not very good with old carpets and generally needing a refurb.
於 2023 年 9 月住了 1 晚
Novotel Deira City Center 於 2023年9月16日的回應
Dear Valued Guest,We sincerely appreciate the time you spent to share your comments following your visit to our Novotel Deira City Center Dubai, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, your comment has been forwarded to our Concern manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope to have a pleasure to welcoming you again in the near future.Sincerely,Sumit GUPTAHotel Manager

8/10 不錯

Aminah (Walsall)

家人同遊
讚好:整潔度、職員與服務和設施服務
Good location good hotel and lots of dining options. Mall opposite is just a road cross away. Airport is literally 5 minutes away. However property is getting old and rooms has some strange smell like a damp smell. Good pool
Novotel Deira City Center 於 2023年9月16日的回應
Dear Valued Guest,We sincerely appreciate the time you spent to share your comments following your visit to our Novotel Deira City Center Dubai, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, your comment has been forwarded to our Concern manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope to have a pleasure to welcoming you again in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Douglas

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property that is very close to Diera Mall. Very short walk to the mall which has a great range of shops. Nice size room, comfortable bed and it’s nice to have a separate bath and shower.
於 2023 年 8 月住了 3 晚
Novotel Deira City Center Dubai. 於 2023年9月3日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 不錯

fadi (Hawally)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location
於 2023 年 8 月住了 1 晚
Novotel Deira City Center Dubai. 於 2023年9月3日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 不錯

Abdullah

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Novotel Deira City Center Dubai. 於 2023年9月3日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

2/10 很差

Arzoo

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Novotel Deira City Center Dubai. 於 2023年8月25日的回應
Dear Valued Guest,Thank you for taking the time to share your experience regarding your stay at NOVOTEL Deira City Center Dubai, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We can see from the rating that you have encountered some issues during your stay. Would you kindly tell us more so we can address the issue to concern department.We appreciate you sharing your concerns and we will address these immediately.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

ELTON TERRENCE D

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Courteous Staff, Clean Hotel, Quiet and Walkable Distance to Deira City Centre..
於 2023 年 8 月住了 5 晚
Novotel Deira City Center 於 2023年8月18日的回應
Dear Valued guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to Novotel Deira City Center Dubai, and we are delighted to read that we were able to match your holiday expectations.Thank you very much for the compliments on our services, we and look forward to hosting you at our Hotel in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Tebebe

於 2023 年 8 月住了 3 晚
Novotel Deira City Center Dubai. 於 2023年9月3日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Amira Fahmy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing hotel. Front desk staff are just amazing very friendly and helpful. Would definitely recommend this hotel.
於 2023 年 7 月住了 6 晚
Novotel Deira City Center Dubai. 於 2023年8月6日的回應
Dear Valued Guest,Thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. I sincerely look forward to welcoming you and hope to regain your confidence in our property.In the meantime.Kind Regards, Sumit Gupta Hotel Manager

10/10 優異

rahmattullah

讚好:整潔度和住宿狀況
Everything was good and close to the hotel
於 2023 年 7 月住了 1 晚
Sumit Gupta 於 2023年7月26日的回應
Dear Valued Guest,Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 優異

Mohammad

家人同遊, 親子同遊
讚好:整潔度、職員與服務和住宿狀況
Very nice hotel. Front desk staff was very helpful and welcoming. Very clean facility my family loved the pool area they enjoyed a lot.
於 2023 年 7 月住了 5 晚
Sumit Gupta 於 2023年7月26日的回應
Dear Mr. Mohammad, Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 優異

Faisal

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Novotel Deira City Center 於 2023年7月22日的回應
Dear Valued guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to Novotel Deira City Center Dubai, and we are delighted to read that we were able to match your holiday expectations.Thank you very much for the compliments on our services, we and look forward to hosting you at our Hotel in the near future.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Mohamed

於 2023 年 7 月住了 1 晚
Novotel Deira City Center Dubai. 於 2023年8月6日的回應
Dear Valued Guest,Thank you for choosing to stay at Novotel Dubai Deira City Centre.We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you experienced during your stay, but grateful for bringing it up as this helps us to improve our facilities and services constantly. Your comments have been noted and discussed with the concerned department heads. I sincerely look forward to welcoming you and hope to regain your confidence in our property.In the meantime.Kind Regards, Sumit Gupta Hotel Manager

10/10 優異

Mohamed

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Location is excellent and it is close to everything one would need.
於 2023 年 6 月住了 2 晚
Novotel Deira City Center Dubai. 於 2023年6月27日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 不錯

fadi (Hawally)

讚好:整潔度、職員與服務和住宿狀況
Near the mall and walkable from metro and shopping
於 2023 年 6 月住了 1 晚
Novotel Deira City Center Dubai. 於 2023年6月25日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

8/10 不錯

fadi (Hawally)

讚好:整潔度、職員與服務和住宿狀況
Like the hotel atmosphere, some issues but handled
於 2023 年 6 月住了 1 晚
Novotel Deira City Center Dubai. 於 2023年6月25日的回應
Dear Valued guest,Thank you for choosing to stay at the Novotel Deira City Center Dubai.We appreciate you taking the time to post a detailed review of your stay with us and I am pleased to hear that you have enjoyed this experience for numerous reasons. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you again at Novotel Deira City Center Dubai.Sincerely,Sumit GUPTAHotel Manager

10/10 優異

Siddeka

家人同遊, 親子同遊
讚好:整潔度、職員與服務和住宿狀況
Great stay at this hotel. Lovely staff and great location. Highly recommended.
於 2023 年 5 月住了 6 晚
Sumit Gupta 於 2023年6月8日的回應
Dear Mr. Siddeka,Firstly, we would like to thank you for the review you shared following your recent visit to Novotel Dubai Deira City Centre, and we are delighted to read that we delivered a great experience.Our passionate 'Heartists' welcomes each guest with a positive spirit and strive to assist in any way to ensure everyone has a pleasant stay. It is indeed gratifying to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,Sumit GuptaHotel Manager

10/10 優異

KISHORE

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Very nice room with coffee, free water bottles, toiletries, nice breakfast, friendly staff.. 5/5. Thank you
Novotel Deira City Center 於 2023年6月1日的回應
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Deira City Center Dubai! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.Sincerely,Sumit GUPTAHotel Manager