大堂

杜拜六國城門瑞享酒店的評價

5 out of 5
杜拜六國城門瑞享酒店
Off Sheikh Zayed Road, Adjacent to Ibn Battuta Mall, Dubai

評價

8.8

優異

10 分評分,優異;1002 則評價中有 610 則" "
8 分評分,不錯;1002 則評價中有 260 則" "
6 分評分,一般;1002 則評價中有 72 則" "
4 分評分,欠佳;1002 則評價中有 30 則" "
2 分評分,很差;1002 則評價中有 30 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Ying

於 2021 年 10 月住了 5 晚

2/10 很差

真實旅客

伴侶同遊
讚好:整潔度和設施服務
不滿:職員與服務
訂房前已email確認含2人早餐,現場說只有1人份,需另加錢。 沒有身障還安排無障礙房,沒有浴缸,圖文不符。 櫃台服務態度輕佻,再也不想再次入住。
於 2019 年 2 月住了 5 晚

10/10 優異

真實旅客

商務旅客, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Razell 於 2020年2月7日的回應
Dear Valued Guest Thank you for sharing your 10 out of 10 rating with us in regards to your recent stay. I am very pleased to know that you enjoyed your stay with us Kind regards Razell Anderson Assistant Front Office Manager

10/10 優異

Shuk Yin

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
十分滿意
酒店大堂已經是超美超華麗!好適合拍照。一入酒店已經有人歡迎並送上杜拜的地道小食和飲料。好窩心!而且酒店門外就有巴士站,地理位置也方便。酒店更安排了生日佈置和生日蛋糕給我。
於 2020 年 1 月住了 1 晚
Razell 於 2020年1月21日的回應
Dear Shuk Yin Thank you for sharing your 10 out of 10rating with us in regards to your recent stay. I am very pleased to know that you enjoyed your stay with us We are looking forward to your next arrival. Kind regards Razell Anderson Assistant Front Office Manager

8/10 不錯

HSUEH-CHIAO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得推薦的飯店
1.飯店整體設計感覺不錯,尤其大廳部分,頗有阿拉伯風格. 2.房間還算乾淨,每日打掃人員也很用心,有一天出去時誤觸請勿打擾按鍵,到了晚上10點多還來按鈴問需不需要打掃,相當窩心;房務人員也很客氣,打電話要求送水也都很快送到. 3.飯店游泳池感覺不錯,位在八樓露台,有一天早上上去游個泳在曬一下太陽,還蠻舒服. 4.地點距離市中心較遠,且捷運站下車後還要再走15分鐘;不過也有優點,對面就是IBN BATTUTA MALL,吃飯買日用品方便,而且IBN BATTUTA BUS STATION就在旁邊,去阿布達比相當方便. 5.房間內部大小及配置也算合理,住起來也相當舒服.
於 2019 年 10 月住了 6 晚
Razell 於 2019年10月18日的回應
Dear HSUEH-CHIAO Thank you for sharing your 8 out of 10 rating with us in regards to your recent stay. I am very pleased to know that you enjoyed your stay with us Kind regards Razell Anderson Assistant Front Office Manager

10/10 優異

Tsun Yin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Although a bit far from town centre, easy access if you drive your own car. Nice condition of the hotel!
於 2019 年 10 月住了 3 晚
Razell 於 2019年10月10日的回應
Dear Tsun Yin Thank you for sharing your 5 out of 5 rating with us in regards to your recent stay. I am very pleased to know that you enjoyed your stay with us We are looking forward to your next arrival. Kind regards Razell Anderson Assistant Front Office Manager

10/10 優異

真實旅客

於 2019 年 5 月住了 4 晚
Razell 於 2019年5月26日的回應
Dear Valued Guest Thank you for sharing your 5 out of 5 rating with us in regards to your recent stay. I am very pleased to know that you enjoyed your stay with us We are looking forward to your next arrival. Kind regards Razell Anderson Assistant Front Office Manager

10/10 優異

Ling

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店裝修很有阿拉伯特色,以不同航海古國為主題。為我們的周年紀念送上蛋糕,果汁和玫瑰花,並記下我的生日日期,於生日當天送上生日蛋糕。很好的體驗。
於 2018 年 12 月住了 4 晚
Mövenpick Hotel Ibn Battuta Gate Dubai 於 2019年1月8日的回應
Dear Ling, Please allow me to respond in English. Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was delighted to hear that you enjoyed your stay with us, highlighting, in particular, our overall hotel facilities, as well as the level of service provided by our employees who were capable to make your stay as memorable and enjoyable as possible. Please rest assured, I will extend your wonderful comments to the rest of the team, and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your kind review and we look forward to welcome you back to our hotel on your next visit to Dubai. Best regards, Sven Schneider Front Office Manager

10/10 優異

TIMOTHY

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
行1分鐘過馬路就是IBN Battuta Mall, 有hotel free shuttle去酒店私人海灘
於 2018 年 12 月住了 7 晚
Mövenpick Hotel Ibn Battuta Gate Dubai 於 2019年1月2日的回應
Dear Timothy, Please allow me to respond in English. Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting in particular, our overall hotel facilities, our complimentary Shuttle Bus Service to our Private Beach Club on the Palm Jumeirah, as well as our convenient location within the walking distance to Ibn Battuta Mall and Metro Station. Please rest assured, I will extend your wonderful comments to the rest of the team, and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your kind review and we do hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Sven Schneider Front Office Manager

10/10 優異

Ling Nam

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff are very helpful!
於 2018 年 10 月住了 3 晚
Mövenpick Hotel Ibn Battuta Gate 於 2018年10月28日的回應
Dear Valued Guest, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, the coziness of our room, the quality and variety of culinary choices available in our Restaurants, as well as the level of service provided by our employees who were able to make your stay, as comfortable and enjoyable as possible. Please rest assured, I will extend your wonderful comments to the rest of the team, and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your kind review and we do hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Sven Schneider Front Office Manager

8/10 不錯

Tit Wai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 3 晚
Mövenpick Hotel Ibn Battuta Gate 於 2018年7月26日的回應
Dear Tit Wai, Thank you for taking the time to share your score following your recent stay at Mövenpick Hotel Ibn Battuta Gate Dubai, on Hotels.com. Once again, thank you very much for your feedback and we look forward to welcoming you back to our hotel on your next visit to Dubai. Best regards, Sven Schneider Front Office Manager

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況
酒店美覲, 員工熱情有禮、早餐豐富、有私人沙灘
因為航班延誤, 要凌晨三時才到達,電郵通知酒店,經理Boghos Saferian 回覆會等到我們來到、還延遲我們退房時間到下午四時,令我們可以好好休息及可以享用酒店設施,實在感激萬分,酒店有大泳池,有專車接送到棕櫚島沙灘玩樂,又有車去DubaiMall, 非常好,早餐豐富,員工有禮,對面就是六個城商場,十分方便
Mövenpick Hotel Ibn Battuta Gate 於 2018年4月16日的回應
Dear Valued Guest, Thank you for taking the time to share your experience following your recent stay at Mövenpick Hotel Ibn Battuta Gate. I was very pleased to read that you enjoyed your overall stay to such extent highlighting, in particular, our overall hotel facilities, our convenient location within walking distance to Ibn Battuta Mall and Metro Station, our complimentary Shuttle Bus service to our Private Beach Club on the Palm Jumeirah, the quality and variety of breakfast buffet available in our Restaurants, as well as the level of service extended by our employees. I will be sure to share your kind comments with the entire team, as I am certain that they will appreciate them as much as I do. Once again, thank you very much for your feedback and we look forward to welcoming you back to our hotel on your next visit to Dubai. Best regards, Sven Schneider Front Office Manager

2/10 很差

Frankie (Hong Kong)

不滿:職員與服務和住宿狀況
小心!在hotels.com訂了商務,最後只有普通房!
在這裡訂了商務客房,大床,但酒店錯了,只能提供兩張床及executive room的待遇也沒有了,such as free executive lounge, laundry 也沒有了。投訢無門,hotels.com請正視及賠償
於 2017 年 12 月住了 5 晚
Mövenpick Hotel Ibn Battuta Gate 於 2018年1月23日的回應
Dear Valued Guest, Thank you for sharing your review following your stay at Mövenpick Hotel Ibn Battuta Gate. I was concerned to read your comment regarding your experience during your stay, which is not up to your satisfaction. I do apologize for the effect this may have had on your overall stay. We would like to ask you to please email us on social.ibnbattuta @movenpick.com as I would like for our team to contact you directly in regards to your experience. We look forward to receiving your email and hope to be able to welcome you back during your next trip to Dubai. Best regards, Maurice De Rooij General Manager

10/10 優異

Jessica

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WIFI 會自己掉線 整體來說飯店乾淨舒適 對面就是購物中心 非常方便
Dear Jessica, Please allow me to respond in English. Thank you for sharing your wonderful review on Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting in particular, our overall hotel facilities, as well our convenient location within the walking distance to Ibn Battuta Mall and Metro Station. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your valuable feedback and we look forward to welcoming you back during your next trip to Dubai. Best regards, Maurice De Rooij General Manager

10/10 優異

Alex (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and facilities
The location is only 5 minutes walk to metro station, and 5 minutrs walk to nearby big shopping mall. Staffs are polite and helpful, and the hotel can arrange vehicle to their private beach at Palm island.
Mövenpick Hotel Ibn Battuta Gate 於 2017年5月14日的回應
Dear Alex, Thank you for sharing your wonderful review on Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting in particular, our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, the complimentary shuttle bus service to our Private Beach Club on the Palm Jumeirah, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager

10/10 優異

CHIAKI

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Gagan

親子同遊
讚好:整潔度、職員與服務和設施服務
the cab access was limited. So,we could not go to the places we wanted as it was rainwater near the hotel.
於 2024 年 4 月住了 3 晚
Oaks Management 於 2024年5月9日的回應
Dear Gagan,Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced with limited cab access during your stay, especially due to the rainwater near the hotel.We understand the frustration that can come with transportation limitations, and we apologize for any inconvenience this may have caused in accessing the places you wanted to visit. We'll certainly take your feedback into consideration as we work to improve our services and address any issues related to transportation accessibility.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Warm regards,Oaks Management

8/10 不錯

UAE PILOT

於 2024 年 4 月住了 1 晚
Oaks Management 於 2024年5月12日的回應
Dear UAE Pilot,Thank you for taking the time to leave a rating for us. We appreciate your feedback!Warm regards,Oaks Management

10/10 優異

Dr. Erich

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr gut sehr empfehlenswert
於 2024 年 3 月住了 8 晚
Oaks Management 於 2024年4月8日的回應
Dear Dr, Erich,Thank you for taking the time scoring our hotel the highest possible.We are thrilled to see how much you liked our hotel and your stay with us.We look forward to welcome you back for another memorable stay shortly. Warm regards,Oaks Management

10/10 優異

Branavan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 10 晚
Oaks Management 於 2024年3月3日的回應
Dear Branavan,Thank you for taking the time to provide us with a great score for our hotel.It was a pleasure to see that you had a wonderful stay at Oaks Ibn Battuta Gate Hotel. We look forward to welcoming you back as our guest very soon.Warm regards,Oaks Management

10/10 優異

stefano

於 2024 年 2 月住了 6 晚
Oaks Management 於 2024年3月21日的回應
Dear Stefano,Thank you for the perfect score.We're delighted to hear that you had such a wonderful experience with us. We look forward to welcoming you back soon.Warm regards,Oaks Management

10/10 優異

Sheila Rabello de

多人同遊
讚好:整潔度、職員與服務和設施服務
Staff were amazing, great food and options, the property looks an authentic arabic style however it needs an upgrade some renovation is needed..
於 2024 年 2 月住了 5 晚
Oaks Management 於 2024年2月26日的回應
Dear Sheila,Thank you for your valuable feedback.We're thrilled to hear that you found our staff amazing and enjoyed the great food and options available. Your satisfaction is our top priority, and we're grateful for your comments.Regarding the property, we appreciate your insight about the need for renovations. Rest assured, we constantly strive to enhance our facilities to ensure our guests have the best experience possible. Your feedback will be shared with our management team for consideration in our future improvement plans.We hope to welcome you back soon and provide you with an even better experience in the future. Warm regards,Oaks Management

10/10 優異

Steeve

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 9 晚
Oaks Management 於 2024年2月23日的回應
Dear Steeve,Thank you so much for your fantastic rating! We are absolutely thrilled to receive a perfect score from you. It's wonderful to know that you had such an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Oaks Management

8/10 不錯

Lea

讚好:整潔度
於 2024 年 2 月住了 5 晚
Oaks Management 於 2024年2月21日的回應
Dear Lea,Thank you for taking the time to provide us with a great score on our hotel. It was a pleasure to see that you had a wonderful stay. We look forward to welcoming you back as our guest very soon. Warm regards,Oaks Management

10/10 優異

Randall (Winlock)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The property had a very good swimming pool and very good food service out side with drinks
於 2024 年 1 月住了 4 晚
Oaks Management 於 2024年2月21日的回應
Dear Randall,Thank you for your feedback regarding your recent stay at Oaks Ibn Battuta Gate Hotel. We're thrilled to hear that you enjoyed our swimming pool facilities and found our food service outside to be very good, accompanied by refreshing drinks.Providing a relaxing and enjoyable experience for our guests is our top priority, and we're delighted that you were able to make the most of our amenities and dining options.We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Warm regards,Oaks Management

10/10 優異

Michael (Manistee)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Oaks Ibn Batutta is a wonderful hotel located in a great area. I’ve stayed there several times and will do so again.
於 2024 年 2 月住了 3 晚
Oaks Management 於 2024年2月21日的回應
Dear Michael,Thank you for your continued loyalty and for taking the time to share your positive feedback about Oaks Ibn Battuta Gate Hotel. We're delighted to hear that you have enjoyed multiple stays with us and that our hotel's location and amenities have contributed to your wonderful experiences.It's always a pleasure to welcome back returning guests like yourself, and we look forward to providing you with another memorable stay on your next visit. Thank you once again for your kind words, and we can't wait to welcome you back to Oaks Ibn Battuta Gate Hotel soon.Warm regards,Oaks Management

8/10 不錯

Meryam

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Top
Sejour nickel de 3 nuits, mall a poximite juste en face Buffet diner et petit-déjeuner variés
於 2024 年 1 月住了 3 晚
Oaks Management 於 2024年2月21日的回應
Dear Meryam,Thank you for sharing your perfect experience during your recent 3-night stay at Oaks Ibn Battuta Gate Hotel. We're thrilled to hear that you enjoyed every aspect of your time here.It's great to know that the nearby mall across from our property added convenience and opportunities for exploration during your stay. We strive to provide our guests with easy access to nearby attractions and amenities to enhance their overall experience.We're delighted that you found our dinner and breakfast buffet offerings to your satisfaction. Our culinary team works hard to create a variety of delicious options to cater to all tastes, and we're thrilled that you enjoyed them.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another perfect stay in the future.Warm regards,Oaks Management

8/10 不錯

jørgan michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 7 晚
Oaks Management 於 2024年2月21日的回應
Dear Jorgan,Thank you for taking the time scoring our hotel the highest possible.We are thrilled to see how much you liked our hotel and your stay with us. We look forward to welcome you back for another memorable stay shortly. Warm regards,Oaks Management

10/10 優異

Terry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My favourite hotel! Clean , comfy and soundproof wall. I really enjoyed my stay here. Perfect to be right opposite the mall and few mins walk to the nearest metro. Chamara is a great desk rep - amazing service with good manner and smiles! I highly recommend this hotel and i sure will come back here.
於 2024 年 1 月住了 9 晚
Oaks Management 於 2024年2月21日的回應
Dear Terry,Thank you for your kind words and for choosing Oaks Ibn Battuta Gate Hotel as your favorite! We're thrilled to hear that you had such an enjoyable stay with us.Maintaining cleanliness and comfort is essential for us, and we're delighted that you found our accommodations to meet your expectations.It's fantastic to hear that our location opposite the mall and a few minutes' walk from the nearest metro station added convenience and opportunities for exploration during your stay.We're especially pleased to hear your compliments about Chamara at the front desk. Providing exceptional service with a warm smile is something we strive for, and we'll be sure to pass along your kind words to Chamara and the rest of our team.Thank you for recommending our hotel, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Oaks Management

8/10 不錯

Halima

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 8 晚
Oaks Management 於 2024年2月21日的回應
Dear Halima,Thank you for scoring us the highest possible. We are delighted to note that you had an amazing experience with us and we do look forward to welcoming you back again for another stay very soon. Warm regards,Oaks Management

10/10 優異

Rahil

Oaks Management 於 2024年3月21日的回應
Dear Rahil,Thank you for the perfect score.We're delighted to hear that you had such a wonderful experience with us. We look forward to welcoming you back soon.Warm regards,Oaks Management

10/10 優異

Andrew

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Business trip to Dubai
Very comfortable bed, great facilities and I could not fault the friendly attentive staff. Gym is well equipped and my massage was fabulous. A very well enjoyed stay.
於 2024 年 1 月住了 5 晚
Oaks Management 於 2024年2月21日的回應
Dear Andrew,Thank you for sharing your feedback with us. We're delighted to hear that you found our beds to be very comfortable and that you enjoyed our facilities.Our team takes great pride in providing friendly and attentive service, so we're thrilled that you had a positive experience with our staff. It's wonderful to know that you found our gym well-equipped and that you had a fabulous massage during your stay.We're so glad to hear that you had a very enjoyable stay with us. Should your travels bring you back to the area, we would love to welcome you again for another wonderful experience.Warm regards,Oaks Management

4/10 欠佳

amal

於 2023 年 12 月住了 16 晚
Oaks Management 於 2024年2月21日的回應
Dear Amal,Thank you for sharing your feedback with us. We're sorry to hear that your experience wasn't up to par. Your comments are important to us, and we'd like to understand more about what went wrong so we can improve. Please feel free to share any specific issues you encountered. We're committed to providing a better experience next time.Warm regards,Oaks Management

8/10 不錯

Jaasim

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 7 晚
Oaks Management 於 2024年2月21日的回應
Dear Jaasim,Thank you so much for giving us such a positive score.We truly appreciate your feedback and are thrilled to hear that you had a great experience during your stay with us.Our team works hard to provide excellent service and ensure that our guests have a comfortable and enjoyable stay, so it's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back again in the future.Warm regards,Oaks Management

10/10 優異

Sascha

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Oaks Management 於 2024年2月21日的回應
Dear Sascha,Thank you so much for your excellent feedback and for rating us a perfect 10 out of 10. We're thrilled to hear that you had such a wonderful experience during your stay with us.Our team takes great pride in providing exceptional service, and it's fantastic to know that we exceeded your expectations. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Oaks Management

8/10 不錯

Rosa anna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Vicino alla metro rossa e agli autobus per abu dhabi... ottimo il servizio spiaggia con trasposto in autobus ad una spiaggia bella ed attrezzata... ottimo rapporto qualita' prezzo. . Carino ibn battuta mall con aree dedicate a india, cina, egitto, persia etc
於 2024 年 1 月住了 7 晚
Oaks Management 於 2024年2月21日的回應
Dear Rosa Anna,Thank you for sharing your experience with us.We're delighted to hear that you found our hotel conveniently located near the red metro and buses to Abu Dhabi. Providing easy access to transportation options is important to us, and we're glad it enhanced your stay.We're thrilled that you enjoyed our excellent beach service, complete with convenient bus transport to a beautiful and well-equipped beach. Ensuring our guests have a memorable and relaxing beach experience is always our goal.It's wonderful to know that you found our hotel to be excellent value for money. We strive to provide high-quality amenities and services at a reasonable price, and we're pleased that you found this to be the case.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future!Warm regards,Oaks Management

10/10 優異

Eddy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ottimo hotel personale disponibile
Oaks Management 於 2024年2月21日的回應
Dear Eddy,Thank you for your kind feedback.We're thrilled to hear that you had an excellent experience at our hotel and that our staff were able to assist you effectively during your stay.Providing helpful and attentive service is a top priority for us, and we're delighted that our team members made a positive impression on you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future!Warm regards,Oaks Management

8/10 不錯

Armen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚
Oaks Management 於 2024年2月21日的回應
Dear Armen,Thank you for taking the time to provide us with a great score on our hotel. It was a pleasure to see that you had a wonderful stay at Oaks Ibn Battuta Gate Hotel. We look forward to welcoming you back as our guest very soon. Warm regards,Oaks Management

10/10 優異

Daniel

於 2023 年 12 月住了 6 晚
Oaks Management 於 2024年2月21日的回應
Dear Daniel,Thank you very much for giving us such a positive score.We're thrilled to hear that you had a great experience during your recent stay with us.Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Oaks Management

10/10 優異

Bernadette

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 10 晚
Oaks Management 於 2024年2月21日的回應
Dear Bernadette,Thank you for taking the time to provide us with a great score on our hotel. It was a pleasure to see that you had a wonderful stay at Oaks Ibn Battuta Gate Hotel. We look forward to welcoming you back as our guest very soon. Warm regards,Oaks Management

8/10 不錯

Gurinder

家人同遊
讚好:職員與服務、設施服務和住宿狀況
We stayed in a bedroom apartment corner unit 163. Positive's were it's very spacious for family of 4 and beds were very comfortable. Full kitchen and maid suite included. Nice outdoor space as well. Lots of closet space. Negatives TV wasn't working and when fixed very slow and not responsive. No video streaming apps either for kids. Main bathroom had mold in corners. Need better outlets for Charging our electronics especially besides sitting areas and beds. The unit is outdated and needs some TLC.
於 2023 年 12 月住了 5 晚
Oaks Management 於 2024年2月21日的回應
Dear Gurinder,Thank you for sharing your detailed feedback. We appreciate your insights, both positive and constructive, as they help us understand where we excel and where we need to improve.We're delighted to hear that you found the apartment to be very spacious and comfortable for your family, with the beds providing a restful sleep. The inclusion of a full kitchen and maid suite, as well as the outdoor space and ample closet space, are aspects we're glad you enjoyed.However, we apologize for the inconveniences you encountered during your stay. We regret that the TV was not working properly and that it was slow and unresponsive even after being fixed. We also understand the importance of entertainment options for children and apologize for the lack of video streaming apps. Your feedback regarding the mold in the main bathroom and the need for better outlets for charging electronics is duly noted, and we will address these issues promptly.We appreciate your understanding and patience and assure you that we are committed to ensuring that all aspects of our accommodations meet the highest standards of comfort and cleanliness.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Oaks Management

4/10 欠佳

Nila

不滿:職員與服務
於 2023 年 12 月住了 5 晚
Oaks Management 於 2024年2月21日的回應
Dear Nila,Thank you for taking the time to provide us with a great score on our hotel. It was a pleasure to see that you had a wonderful stay at Oaks Ibn Battuta Gate Hotel. We look forward to welcoming you back as our guest very soon. Warm regards,Oaks Management

10/10 優異

Abdulla

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Oaks Management 於 2024年2月21日的回應
Dear Abdulla,Thank you for taking the time to provide us with a great score on our hotel. It was a pleasure to see that you had a wonderful stay at Oaks Ibn Battuta Gate Hotel. We look forward to welcoming you back as our guest very soon. Warm regards,Oaks Management

10/10 優異

Yasamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Ich war super zufrieden mit meinem Aufenthalt, das Zimmer ist sehr schön groß, super ausgestattet und an alles wird gedacht. Zimmerservice war super; das Zimmer immer sehr sauber, es gab sogar einen Kamm im Bad und insgesamt war das Bad besonders gut ausgestattet. Die Lage war etwas außerhalb und nicht ideal, aber wenn man das gerade so wählt wie ich, dann ist das auch kein Problem. Einige Mitarbeiter am Empfang könnten freundlicher sein, aber ansonsten war alles rundum gut.
於 2023 年 12 月住了 8 晚
Oaks Management 於 2024年2月21日的回應
Dear Yasamin,Thank you for sharing your wonderful feedback with us.We're delighted to hear that you had a super happy stay with us and that you found your room to be spacious, well-equipped, and meticulously maintained. It's fantastic to know that you enjoyed the thoughtful amenities provided, including the comb in the bathroom, and that you found the bathroom to be particularly well-equipped.We appreciate your understanding regarding the location and are glad to hear that it didn't pose a problem for you. Your satisfaction is important to us, and we apologize for any lapses in friendliness from our reception staff. We'll address this with our team to ensure that all guests receive a warm welcome and attentive service.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Oaks Management

6/10 一般

Flamur

於 2023 年 12 月住了 6 晚
Oaks Management 於 2024年2月21日的回應
Dear Flamur,Thank you for your feedback. We're sorry your experience didn't meet your expectations. We take your comments seriously and will work to improve. We hope to welcome you back for a better experience in the future.Warm regards,Oaks Management

10/10 優異

david peter

讚好:整潔度、職員與服務、設施服務和住宿狀況
great hotel for kids with a large mall across the road
於 2023 年 12 月住了 9 晚
Oaks team 於 2023年12月29日的回應
Dear David,Thank you for sharing your positive review and pleased to know that you've found a kids club and pool available at the hotel entertaining for your kids, as well as the convenience of having a large mall across the road. we are delighted to know that your stay was both pleasant and convenient and look forward for an opportunity to welcoming you back soon. Kind regards,

6/10 一般

hawjin

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 7 晚
Oaks team 於 2024年1月1日的回應
Tank you for rating us on Hotels.com

10/10 優異

Guadalupe

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great services my family did great and love the places
於 2023 年 11 月住了 6 晚
Oaks Ibn Battuta Garte team 於 2023年12月6日的回應
Dear Guadalupe,We are delighted to hear that your stay was enjoyable.Your satisfaction is our utmost priority, and we appreciate you taking the time to share your positive feedback with us. Looking ahead, we eagerly anticipate the pleasure of welcoming you back in the nearest future. If there's anything we can do to enhance your next visit or if you have specific preferences, please feel free to share them with us.Thank you for being a valued guest, and we can't wait for the chance to host you once again.Best regards,Maia KukavaFront Office Manager

8/10 不錯

NORBY (SCOTCH PLAINS)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed everything except it is very far from the downtown.
於 2023 年 11 月住了 3 晚
Oaks Ibn Battuta Garte team 於 2023年12月6日的回應
Dear Norby,We extend our sincere gratitude for taking the time to share your review following your recent stay with us.Your feedback is crucial to us as we continuously strive to provide exceptional experiences for our guests. We value your insights, and they serve as a valuable source of information for our ongoing efforts to enhance our services. Once again, thank you for choosing Oaks Dubai and we look forward to the opportunity of welcoming you back in the future.Best regards,Maia KukavaFront Office Manager

8/10 不錯

John (Oklahoma City)

親子同遊
讚好:整潔度和住宿狀況
Our stay was pretty awesome from our room , dining option and walking distance to the mall until our check out. This receptionist that checked me out took forever to give me my receipt and didn't tell me that i needed to tap my card until after i left. She stopped our Nanny that lives in Dubai after we already left. I have been waiting for our cab tor almost 20 minutes and she didnt say a word. She told my Nanny that was about to go to her car pick up that i needed to come back or else my check out is incomplete. We are already in sheikh zayed road and had to u turn which basically wasted my 20 minutes while having 3 kids in the car. After coming back, all she told me is it is ok Ma'am, we dont need anything from you. Just ridiculous. Receptionist i believe should have proper training since they are the face of the hotel.
於 2023 年 11 月住了 9 晚
Oaks Ibn Battuta Garte team 於 2023年12月6日的回應
Dear John,Thank you for taking the time to share your review regarding your recent experience with us. Your feedback is invaluable to us as we continually strive to enhance the quality of our services. We appreciate your insights and the opportunity to learn more about your perspective.I would like to extend my most sincere apologies for the inconvenience you experienced during the check-out process, which led to your having to return.Your feedback is highly valued, and I want to assure you that we take this matter very seriously. I have addressed the issue with our team, and we are implementing necessary actions, including additional training, to prevent such scenarios from occurring in the future.We deeply regret any frustration or inconvenience this may have caused you. Our goal is to provide seamless and efficient service, and we fell short of our commitment in this instance.If there is anything specific you would like to share about your experience or if there are additional details that could assist us in addressing the matter further, please do not hesitate to reach out.Once again, please accept our heartfelt apologies, and we appreciate your understanding as we take corrective measures.Best regards,Maia Kukava Front Office Manager