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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping centre, steps from Dubai Fountain

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Creator video
Restaurant
Restaurant
Lobby sitting area
Palace Downtown, steps from Dubai Fountain and Burj Khalifa, offers a luxurious base for exploration. Enjoy an outdoor pool with private cabanas, an onsite spa, and convenient shopping and dining. Families love the helpful staff and free in-room WiFi.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
The current price is HK$3,488
HK$4,316 total
includes taxes & fees
1 Dec - 2 Dec

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Palace Lake View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Lake View Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Fountain View Room

  • Sleeps 2

View all photos for Palace Suite Downtown View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Downtown View

  • Sleeps 2

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite

  • Sleeps 2

View all photos for Palace Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Fountain View Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite

  • Sleeps 2

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room

  • Sleeps 2

View all photos for Diplomatic Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite Lake View

  • Sleeps 2

View all photos for Deluxe Lake View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Lake View Room

9.4 out of 10
Exceptional
(41 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite with Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room (Fountain View)

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Fountain View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room

  • Sleeps 2

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Raffles Dubai

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  • Pool
  • Hot tub
  • Spa
  • Kids pool
9.8 out of 10, Exceptional, 965 reviews
The price is HK$2,296
HK$2,855 total
includes taxes & fees
30 Nov - 1 Dec
Raffles Dubai
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About the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Mall - 6 min walk - 0.6 km
  • Burj Khalifa - 6 min walk - 0.6 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km
  • Dubai Fountain - 3 min drive - 1.4 km
  • Dubai International Convention and Exhibition Centre - 7 min drive - 6.4 km

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai (DXB-Dubai Intl.) - 25 min drive

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Pickl. - ‬11 min walk
  • ‪Birds - ‬1 min walk
  • ‪Beirut Khanum - ‬3 min walk
  • ‪Arabeska Restaurant - ‬1 min walk

About this property

Palace Downtown

Luxury family-friendly hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on-site and a coffee shop/cafe. Treat yourself to hydrotherapy, a body wrap or a body treatment at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, along with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and a lift
  • Meeting rooms, concierge services and a front desk safe
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 242 rooms have comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 588614

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Downtown Dubai Hotel
Palace Downtown Dubai
The Palace The Old Town Hotel Dubai
Palace The Old Town Dubai
The Palace Old Town
The Palace Old Town Hotel Dubai
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Palace Downtown?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Palace Downtown on 1 Dec 2025 start from HK$3,488.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self-parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Palace Downtown?

Checkout is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

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Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 799 out of 1002 reviews
Rating 8 - Good. 132 out of 1002 reviews
Rating 6 - Okay. 39 out of 1002 reviews
Rating 4 - Poor. 11 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

Reviews

10/10 Excellent

Sheela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and amazing and beautiful property!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Nancy

Liked: Amenities
We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Stayed 4 nights in Sep 2025

10/10 Excellent

Shady T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, luxurious hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Sep 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay
Stayed 1 night in Jun 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, amenities, property conditions & facilities
Expensive for dinner but otherwise wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Within walking distance to Dubai Mall
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly stiff
Stayed 1 night in Sep 2025

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location!
Stayed 1 night in Nov 2024

10/10 Excellent

Nassar

Liked: Amenities
Great place
Stayed 1 night in Jul 2024

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the heart of the best of Dubai
Stayed 3 nights in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a very hospitable staff! Food was excellent and the breakfast buffet was unbelievable! Perfect location. Spa too was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

meri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel
Stayed 2 nights in Jun 2024

10/10 Excellent

YUKIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded our room, so we spent great times in a huge suite room. So comfortable. Thank you so much.
Stayed 4 nights in Aug 2025

10/10 Excellent

Hamdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and beautiful property with excellent location
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING location, facility, staff, and room!
Stayed 1 night in May 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location, beautiful property, excellent service
Stayed 4 nights in Mar 2024

6/10 Okay

Roland

Liked: Cleanliness, staff & service, amenities
Great hotel/staff and location, strange when you book for 3 persons, you get a roll away bed and also the big fountain isn’t working, that was one of the reasons to book this specific hotel, but never mentioned by the booking, you only see nice pictures of it.
Stayed 4 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend this hotel

This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY recommend this place.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of spending 7 nights at Palace Downtown, and it was truly an unforgettable experience. The hotel combines beauty, comfort, and an exceptional location in the heart of Dubai. With direct access to Dubai Mall and a variety of excellent restaurants nearby, it could not have been more convenient. The pool area is absolutely stunning, and with the magnificent Burj Khalifa view, the atmosphere felt almost like staying in a fairytale castle. We celebrated our honeymoon here, and the staff went above and beyond to make it memorable. Our room was beautifully decorated with fresh flowers, a delicious cake, and seasonal fruits, creating such a warm and thoughtful welcome. Palace Downtown exceeded all of our expectations, and we look forward to returning. I highly recommend this hotel to anyone seeking a luxurious and truly special stay in Dubai.
Stayed 7 nights in Sep 2025

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything
Stayed 2 nights in Sep 2024