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拉法斯馬納酒店的評價

3 out of 5
拉法斯馬納酒店
37, Al Raffa, Bur Dubai, Dubai, Dubai, Dubai

評價

6.8
10 分評分，優異；53 則評價中有 19 則" "
8 分評分，不錯；53 則評價中有 11 則" "
6 分評分，一般；53 則評價中有 6 則" "
4 分評分，欠佳；53 則評價中有 5 則" "
2 分評分，很差；53 則評價中有 12 則" "

7.0/10 

整潔度

7.4/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

Fman

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The worst hotel ever I've been to really bad service couldn't sleep at night because of the high noise level from the pub and they threw things on the floor and slammed doors so you wake up so they can clean the room faster and the couples can't book anyone taxi to you you would walk on the street and wait for someone like a taxi that drives by dirty in the shower old furniture from the 60s bathtub was so old so this was a hole in the dan really disgusting feeling do not recommend at all you will regret it I promise
於 2023 年 3 月住了 7 晚

2/10 很差

Zohar

於 2022 年 3 月住了 2 晚

4/10 欠佳

ALI

不滿：整潔度、住宿狀況和客房舒適度
لا انصح به ابدا
الفندق مايستاهل ثلاث نجوم سيء بصراحه ازعاج ماتعرف تنام عدل والغرف غير نظيفة بشكل جيد ورائحه كرييهه والموقع بالخرائط عير دقيق بيجيبكم من خلف الفندق والدخول من الامام .. اخر امره اسكن بهالفندق
於 2022 年 3 月住了 2 晚

8/10 不錯

Jarkko

家人同遊
讚好：整潔度、職員與服務和設施服務
Hinta/laatu suhde oli loistava.
於 2022 年 2 月住了 7 晚

8/10 不錯

Jean claude

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip
Amazing
於 2022 年 1 月住了 1 晚

2/10 很差

Marco

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Struttura datata, pulizia molto scarsa, hotel molto rumoroso, abbiamo dovuto far cambiare le lenzuola, le federe dei cuscini e gli asciugamani, anche il ricambio non era pulito. Abbiamo dovuto richiedere diverse volte il cambio prima di averlo. Isolamento acustico pessimo. Da evitare assolutamente
於 2021 年 11 月住了 5 晚

6/10 一般

Sachin

商務旅客
讚好：職員與服務
不滿：住宿狀況
Condition is not good at all. Please avoid.
於 2021 年 11 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
No service, small room and bathroom is dirty
於 2021 年 8 月住了 2 晚
Leonor Roque 於 2021年8月9日的回應
Dear Valued Guest, Greetings! We thank you for spending time to write us a review. We value your feedback as it helps and encourages the entire team to continuously improve the quality of our services. Thank you and we hope to welcome you again in the future. Best regards,

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are very accommodating and the cleanliness of the hotel and room are very good.
於 2021 年 6 月住了 15 晚
Leonor Roque 於 2021年8月9日的回應
Dear Valued Guest, Greetings! Thank you for taking time to share your feedback. It is a great pleasure to receive good rating and positive review. On behalf of our entire Team, we thank you from the bottom of our heart and we hope to welcome you again in the future. Best regards,

10/10 優異

Samer

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
4* stars equivalent stay, was a good one.
Price was good, team was amazing, hotel was clean, swimming pool and Gym were both clean and good.. Gym was quite big compared to 3 and 4 stars hotels. I would definitely stay there again if I have a chance. One comment is only room size is average size.
於 2021 年 6 月住了 7 晚
Leonor 於 2021年6月18日的回應
Dear Mr. Samer, Greetings! Thank you for taking time to share your feedback. It is a great pleasure to receive good rating and positive review. On behalf of our entire Team, we thank you from the bottom of our heart and we hope to welcome you again in the future. Best regards, Leonor Roque Sales Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Estaba muy bueno la verdad . tranquilo, gente profesionales , amables y súper limpio
於 2021 年 3 月住了 5 晚
Leonor 於 2021年6月18日的回應
Estimado huésped: ¡Saludos! Gracias por tomarse el tiempo para compartir sus comentarios. Es un gran placer recibir una buena calificación y una crítica positiva. En nombre de todo nuestro Equipo, le agradecemos desde el fondo de nuestro corazón y esperamos darle la bienvenida nuevamente en el futuro. Atentamente, Leonor Roque Gerente de ventas

8/10 不錯

Daniel

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
w
Great
於 2021 年 3 月住了 11 晚
Leonor 於 2021年6月18日的回應
Dear Mr. Daniel, Greetings! We appreciate the time you spent in writing us a good feedback and for giving an excellent rating. The entire team are very happy. Thank you very much indeed! We Look forward to serving you again very soon. Thank you and regards, Leonor Roque Sales Manager

2/10 很差

Mohamed

讚好：整潔度
不滿：職員與服務
於 2021 年 2 月住了 1 晚
Leonor 於 2021年6月18日的回應
Dear Valued Guest, Greetings! We thank you for spending time to write us a review. We value your feedback as it helps and encourages the entire team to continuously improve the quality of our services. Thank you and we hope to welcome you again in the future. Best regards, Leonor Roque Sales Manager

10/10 優異

Rosette joie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 1 晚
Leonor 於 2021年1月12日的回應
Dear Ms. Rosette, Greetings! Thank you for giving us a good feedback. We are very glad that we have met your expectation and that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards, Leonor Roque Reservations & Sales Dept

8/10 不錯

Vijay

商務旅客
讚好：整潔度
於 2020 年 8 月住了 1 晚
Leonor Roque 於 2020年8月16日的回應
Dear Sir, Greetings from Smana Hotel Al Raffa! Thank you so much for giving us a good rating here in booking.com. The entire teams are glad to know that enjoyed your stay with us. We look forward to welcoming you back in the near future. Best regards, Leonor Roque Sales Manager

2/10 很差

Muhammed

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 1 晚
Leonor Roque 於 2020年7月8日的回應
Dear Mr. Muhammed, Greetings from Smana Hotel Al Raffa! Thank you for taking time to rate us. We are unhappy that we have not met your expectations. We would appreciate any suggestions in order to improve our services. It is our goal to retain guest and will hope that you will give us a chance to serve you again in the future. Best regards,

10/10 優異

Kush

於 2020 年 6 月住了 1 晚
Leonor Roque 於 2020年7月8日的回應
Dear Mr. Kush, Greetings from Smana Hotel Al Raffa! Thank you so much for giving us a good rating. The entire team are all glad to know that enjoyed your stay with us. We look forward to welcoming you again. Best regards,

8/10 不錯

AHMED

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Sara 於 2020年4月20日的回應
We are glad to see that you have rated us positively, Ahmed! Do give us more chances to enhance your experience with us. Regards, Sara!

2/10 很差

ferozali

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Elena 於 2020年1月19日的回應
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Elena!

10/10 優異

Vijith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Wini 於 2019年7月16日的回應
Thank you so much for the wonderful rating, Vijith ! We hope to host you again soon. Have a nice day ahead :) Regards,Winisha!!

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
多少 ドバイまで距離があるが、物価が安いのでタクシーでひとっ飛び！
於 2019 年 1 月住了 1 晚
Leonor 於 2021年6月18日的回應
親愛なる大切なゲスト、 ご挨拶！ フィードバックをお寄せいただきありがとうございます。良い評価と肯定的なレビューを受け取ることは大きな喜びです。チーム全体を代表して、心より感謝申し上げますとともに、今後ともよろしくお願い申し上げます。 宜しくお願いします、 レオノール・ロケ 営業部長

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
La struttura non era male ma poca pulizia. Prevalentemente indiani infatti la colazione era quasi tutta composta da piatti indiani. Caffè solo solubile. Discoteca a tutto volume fino al mattino e musica la mattina alle sette. Non adatto a turisti europei
於 2019 年 4 月住了 5 晚
oyorooms 於 2019年5月5日的回應
Sorry for the inconvenience .. Will inform to our ground staff as well as escalation team .. Apologies for the inconvenience ..

10/10 優異

Mohamed

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Lovely staff great cosy place at an affordable price:)
於 2019 年 2 月住了 2 晚
Deboshree Mukherjee 於 2019年3月5日的回應
Hi Mohamed, Thank you for sharing your love with us :) We’ll constantly strive to provide consistent service every time whenever you visit us. Keep sharing your views in the future as well. Regards, Deboshree

6/10 一般

真實旅客

多人同遊
讚好：職員與服務
Points positifs: Gentils fonctionnaires, prix restaurant et bar correct.. Points négatifs: Nous avons dû payer beaucoup de frais "extra" qui n'étaient pas inclus dans la réservation, beaucoup de bruit de musique la nuit parce qu'il y a plusieurs "discothèques" au rez-de-chaussée et une salle des fêtes au 5ème étage, espace piscine en rénovation, loin des transports en commun et franchement un peu loin du centre ville.. Je vous conseille de réserver un hôtel dans le quartier de la marina, car c'est là que tout se passe.
於 2019 年 2 月住了 9 晚
Deboshree Mukherjee 於 2019年3月7日的回應
Hey Guest, Merci de partager cela avec nous et nous nous excusons pour les tracas causés Nous avons transmis vos commentaires à notre équipe concernée pour que votre prochaine visite soit plus confortable et relaxante avec nous. Cordialement, Deboshree

6/10 一般

真實旅客

不滿：客房舒適度
Price is not everything sometimes
The hotel is not in a very convenient location. Very hard to get a taxi. Most cabs dont know how to find the place or never heard of it. Hotel is very basic with not a lot going on. It's just cheap and that's why I chose it. In hindsight spending an extra 20$ for a better place would have been well worth it
於 2019 年 2 月住了 2 晚
Nalinee 於 2019年2月25日的回應
Thankyou for the valuable feedback we will improve in near future ..

8/10 不錯

真實旅客

於 2019 年 2 月住了 7 晚
oyohomes 於 2019年4月1日的回應
Thankyou

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 7 晚
oyohomes 於 2019年4月1日的回應
Thankyou

6/10 一般

Janne

讚好：職員與服務
Not glamour but aacceptable
於 2019 年 2 月住了 2 晚
Deboshree Mukherjee 於 2019年3月5日的回應
Hi, Janne! Thank you so much for taking your valuable time to share your views with us. We’ll surely work on your feedback to keep up with your expectations in the future. Regards, Deboshree

4/10 欠佳

alex

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
21:00以降…うるさ過ぎる。下のクラブ？かなんか分かりませんが取り敢えずうるさい。あとチェックインして最初にしたのがゴキブリ退治。笑 ちっさなゴキブリが結構な頻度でいました。
於 2019 年 2 月住了 4 晚
Deboshree Mukherjee 於 2019年3月5日的回應
ご不便をおかけして申し訳ありません、アレックス！私たちはあなたが私たちと一緒に過ごした経験のメモをマークしました。すばらしい日をお過ごしください:)よろしく、Deboshree

10/10 優異

Shaheryar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best Choice
It was amazing & comfortable
於 2019 年 2 月住了 4 晚
Deboshree Mukherjee 於 2019年3月5日的回應
Hi, Shaheryar! We’re elated to know that you liked our services. Keep this love coming :) Regards, Deboshree

2/10 很差

Mohamad

商務旅客
不滿：整潔度、職員與服務和住宿狀況
Very noisy and bad condition i will not do it in next time very bad
於 2019 年 1 月住了 2 晚
Deboshree Mukherjee 於 2019年3月5日的回應
Hi, Mohamad! We do regret for the experience you had with us. Your feedback will help me in working towards a better experience in the future. Have a good day ahead. Regards, Deboshree

2/10 很差

Mohamad

商務旅客
不滿：整潔度、職員與服務和住宿狀況
Very bad and noise all time i didn't prefer to do it next time
於 2019 年 1 月住了 2 晚
OYOROOMS 於 2019年4月2日的回應
Dear Guest , We want to sincerely apologize for you negative experience in our hotel. However,we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on phone. We look forward to hearing from you . Your sincerely, OYO 109 Smana Hotel Al Raffa

10/10 優異

Trevor (Sydney AU)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Hotel but difficult to get to the front door !!!
於 2019 年 1 月住了 4 晚
Ritesh 於 2019年1月29日的回應
Delighted to know that you loved our services, Trevor! Have a pleasant day ahead :) Regards, Ritesh

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Ritesh 於 2019年1月19日的回應
Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

4/10 欠佳

真實旅客

不滿：客房舒適度
於 2019 年 1 月住了 1 晚
Ritesh 於 2019年1月15日的回應
Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 1 月住了 2 晚
Ritesh 於 2019年1月15日的回應
Hi, Guest! Thanks for rating our services, rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ritesh

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Muy bueno para costo beneficio. Muy atentos y cama muy cómodo
於 2019 年 1 月住了 1 晚
Ritesh 於 2019年1月17日的回應
Encantado de escuchar tus palabras de alabanza, Invitado! Nos aseguraremos de brindarle un servicio consistente cuando nos visite la próxima vez. Que tengas un agradable día por delante :) Saludos, Ritesh

2/10 很差

M

讚好：客房舒適度
The noise at this hotel was unbearable! The Bollywood bar had ridiculously loud music playing half the night, so it was impossible to sleep. There were also doors banging all night and people shouting in the corridors. Mattress and pillows hard and uncomfortable. No kettle in the room. Staff, however, were very kind and helpful.
於 2019 年 1 月住了 2 晚
Ritesh 於 2019年1月15日的回應
Sorry for the hassle you faced, Guest! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ritesh

10/10 優異

Antoaneta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
Ritesh 於 2019年1月7日的回應
Thank for rating us positively, Antoaneta! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up. Regards, Ritesh

2/10 很差

Dae Soon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
This is a dirty hotel
Terrible and no recommend at all. Bed sheet and pillow sheet has a lot of hairs which seems somebody already used and no cleaned. I asked to chang to hotel, they didn't. Dirty and dirty hotel
於 2018 年 12 月住了 1 晚
Ritesh 於 2019年1月7日的回應
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
A little expensive, seasons should be observed in favor tourist. There should tax refund to tourist too
於 2018 年 12 月住了 6 晚
Ritesh 於 2019年1月5日的回應
Hi, Guest! Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ritesh

6/10 一般

Tylon

讚好：整潔度、住宿狀況和客房舒適度
It was an ok stay. The room was cleaned and custmer service was fine too. The hotel is close to cruise terminal but doesn't offer much in the area.
於 2018 年 12 月住了 1 晚
Ritesh 於 2018年12月28日的回應
Hi, Tylon! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

10/10 優異

Kasem

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hyvää
於 2018 年 12 月住了 5 晚
Ritesh 於 2018年12月19日的回應
Hei, Kasem! Olemme iloisia voidessamme nähdä, että pidit palveluistamme. Pidä tämä rakkaus tulossa :) Terveisin, Ritesh

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Osceno, rumoroso, sporco e lontanissimo dalla metro che potevi raggiungere con bus
於 2018 年 12 月住了 4 晚
Ritesh 於 2018年12月10日的回應
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Nice hotel and friendly staff. Good facilities for a budget hotel which includes a gym, sauna and steam room
於 2018 年 11 月住了 8 晚
Ritesh Yadav 於 2018年12月5日的回應
Delighted to know that you loved our services, Guest! Have a pleasant day ahead :) Regards, Ritesh

6/10 一般

aki

讚好：職員與服務
不滿：整潔度
night staff at hotel were absolutley amazing very helpful polite. However They have a system where they only give towels if rooms cleaned. Also they give 1 small roll of tissue paper for toilet per room per day. The hotel has four clubs on weekends its open til late 3am the bass and music could be heard on fourth floor where we were. staff reluctant to have a word with the people running the clubs so we went down ourselves. Lots of. flies and ants in bathroom even though we were on fourth floor. water dripping from cieling tiles in bathroom. no tea or coffee or kettle in room. mini fridge not cold. No shuttle facility you have to rely on taxi.to get a taxi you have to walk to main road. Alot of taxi drivers dont know how to get to the front of hotel will drop you at rear. rear door access 8am-8pm. when room is cleaned put rubbish outside otherwise they dont take rubbish out of room. pool on rooftop closesearly. Overall not the best and misadvertised on expedia.
於 2018 年 11 月住了 7 晚
Ritesh Yadav 於 2018年12月1日的回應
Sorry for the hassle you faced, Aki! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ritesh

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2018 年 11 月住了 3 晚
Ritesh Yadav 於 2018年11月26日的回應
Hi Guest, Thanks for applauding! The biggest joy lies in seeing our guests satisfied, for which we are working day and night. Keep posted us with your future reviews as well. Regards , Ritesh Yadav

10/10 優異

Jigar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Overall good hotel. Just didnt like that they kept our passports overnight. They should passports back to guest after copying or scanning them right away.
於 2018 年 11 月住了 1 晚
Ritesh Yadav 於 2018年11月26日的回應
Hi, Jigar! Thank you for sharing this with me. We’ve cascaded the same to our concerned team and we’ll try our best to keep up with your expectations. Have a great day! Regards , Ritesh Yadav

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2018 年 10 月住了 8 晚
Ritesh Yadav 於 2018年10月22日的回應
Hi Guest, I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Riteh Yadav

2/10 很差

Sandeep

不滿：住宿狀況和客房舒適度
You can’t sleep well
Very disappointed with this hotel as bedding is terrible and room key is not working so every time need to call from reception
於 2018 年 9 月住了 2 晚
Ritesh Yadav 於 2018年9月27日的回應
Hi Sandeep , I truly regret the inconvenience caused and am deeply sorry for the trouble. Your feedback is truly appreciated & will surely help me in working towards a better guest experience in future. Thank you for sharing the same and for your understanding. I wish you a wonderful day ahead. Thanks, Ritesh Yadav